تدريب Shadowing: IELTS listening actual test Part 1: washing machine warranty (answer+ transcript) - تعلم التحدث بالإنجليزية عبر الفيديو
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1
Part 1.
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You will hear a woman calling about repairing her broken washing machine.
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First, you have some time to look at questions 1 to 4.
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Now listen carefully and answer questions 1 to 4.
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Good morning.
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This is the customer service department of Kingswell Washing Machine.
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Roger speaking.
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How may I help you?
9
Good morning.
10
I'm calling about the washing machine I bought from the mall several months ago.
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There's something wrong with it at the moment, so what do I have to do?
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OK.
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First I need to get a few details about this.
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Could you give me your name please?
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Yes, it's Judy Smith.
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OK, I need one more thing.
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There's a reference number.
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It should be in the top right-hand corner of the warranty card we gave you.
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Let me have a look.
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Oh, here it is.
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It's CWX576884.
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Thanks.
23
Well, I need to make sure if your washing machine is still within the warranty period.
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So when did you buy it?
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Oh, sure.
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I remember I bought it last summer, so it was about nine months ago.
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And the card here says this washing machine has a two-year warranty, so it's definitely within the period.
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Of course it is, madam.
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All right, then I need your address.
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My old address or my current one?
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Your current one, as we will send in someone to fix the washing machine for you.
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It's 120 Middle Street, Oxford.
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And the postcode?
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It's G-O-1-9-4-K-E Before you hear the rest of the conversation,
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you have some time to look at questions 5 to 10.
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Thank you.
37
Now, listen and answer questions 5 to 10.
38
Now, I need to know the exact problem of the washing machine.
39
Could you describe it in detail?
40
Actually, the washing machine did work very well until last weekend.
41
I put some clothes into it, and it worked normally at first, then I just got down to doing some gardening.
42
But after about thirty minutes, when I came back to the house, I found it was leaking.
43
The water had soaked the entire floor.
44
I'm sorry to hear that, madam.
45
So did you do anything to make the leaking stop?
46
At that moment, the washing machine was totally out of control, and the alarm on it also started to sound.
47
I thought there was not much point in pressing any button on the machine, so I just switched off the machine straight away.
48
Then it stopped leaking at once, thank goodness.
49
Well, I think that was the only thing you could do.
50
Oh, then I found my floor was nearly a disaster.
51
As it is made of wood rather than marble, it could not be soaked in water for a long time, so what I did in the next two hours was wiping up the water on the floor.
52
Right.
53
Later, I tried the washing machine once more, but the problem still existed.
54
Well, I've taken down all the related information.
55
Later, we'll send a client engineer to your house to fix it.
56
Okay.
57
Could you arrange the repair work as soon as possible, as I'm too busy at work to do the laundry by hand?
58
How about this Saturday?
59
Erm, I have to check the schedule of the repairman.
60
Oh, sorry, madam.
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Saturday has been occupied.
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The earliest day we can arrange for you is next Tuesday.
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Is that OK with you?
64
Fine.
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I can take a leave from work that day.
66
Anyway, thanks.
67
Oh, my house is easy to find.
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It's near the Central Market, just across from the post office.
69
All right.
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And the last thing, could you tell me your phone number, please?
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Sure.
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It's 3864 7757.
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Okay, I've got it.
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The repairman will contact you before he comes.
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Okay, thank you very much.
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You're welcome.
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Bye.
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Bye.
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That is the end of part one.
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You now have one minute to check your answers to part one.
81
Thank you.
82
Good morning.
83
This is the customer service department of Kingswell Washing Machine.
84
Roger speaking.
85
How may I help you?
86
Good morning.
87
I'm calling about the washing machine I bought from the mall several months ago.
88
There's something wrong with it at the moment.
89
So what do I have to do?
90
OK.
91
First, I need to get a few details about this.
92
Could you give me your name, please?
93
Yes.
94
It's Judy Smith.
95
OK.
96
I need one more thing.
97
There's a reference number.
98
It should be in the top right-hand corner of the warranty card we gave you.
99
Let me have a look.
100
Oh, here it is.
101
It's CWX576884.
102
Thanks.
103
Well, I need to make sure if your washing machine is still within the warranty period.
104
So, when did you buy it?
105
Oh, sure.
106
I remember I bought it last summer.
107
So, it was about nine months ago.
108
And the card here says this washing machine has a two-year warranty, so it's definitely within the period.
109
Of course it is, madam.
110
All right, then I need your address.
111
My old address or my current one?
112
Your current one, as we will send in someone to fix the washing machine for you.
113
It's 120 Middle Street, Oxford.
114
And the postcode?
115
It's G-O-1-9-4-K-E.
116
Now, I need to know the exact problem of the washing machine.
117
Could you describe it in detail?
118
Actually, the washing machine did work very well until last weekend.
119
I put some clothes into it, and it worked normally at first, then I just got down to doing some gardening.
120
But after about thirty minutes, when I came back to the house, I found it was leaking.
121
The water had soaked the entire floor.
122
I'm sorry to hear that, madam.
123
So did you do anything to make the leaking stop?
124
At that moment, the washing machine was totally out of control, and the alarm on it also started to sound.
125
I thought there was not much point in pressing any button on the machine, so I just switched off the machine straight away.
126
Then it stopped leaking at once, thank goodness.
127
Well, I think that was the only thing you could do.
128
Oh, then I found my floor was nearly a disaster.
129
As it is made of wood rather than marble, it could not be soaked in water for a long time, so what I did in the next two hours was wiping up the water on the floor.
130
Right.
131
Later, I tried the washing machine once more, but the problem still existed.
132
Well, I've taken down all the related information.
133
Later, we'll send a client engineer to your house to fix it.
134
Okay.
135
Could you arrange the repair work as soon as possible, as I'm too busy at work to do the laundry by hand?
136
How about this Saturday?
137
Erm, I have to check the schedule of the repairman.
138
Oh, sorry, madam.
139
Saturday has been occupied.
140
The earliest day we can arrange for you is next Tuesday.
141
Is that OK with you?
142
Fine.
143
I can take a leave from work that day.
144
Anyway, thanks.
145
Oh, my house is easy to find.
146
It's near the Central Market, just across from the post office.
147
All right.
148
And the last thing, could you tell me your phone number, please?
149
Sure.
150
It's 3864-7757.
151
Okay, I've got it.
152
The repairman will contact you before he comes.
153
Okay, thank you very much.
154
You're welcome.
155
Bye.
156
Bye.
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