Pratique du Shadowing: Asking for a Store Refund | Don’t Miss These English Tips - Apprendre l'anglais à l'oral avec la vidéo

Welcome to English Drive-Thru, where we make language learning as easy as ordering your favorite burger.

I am Iris, joined by Ernesto and our favorite little schnauzer Spodi, and today we are tackling the tricky task of asking for a refund.

Let's help you get your money back without any of the stress.

We are going to go through three real-life samples to see how you can handle different store policies

and common problems with products.

Let's jump into the practice samples.

Hi there, I would like to return this blender I bought yesterday because it is completely faulty.

It makes a really loud and scary grinding noise and smells like smoke the moment I turn it on.

I am so sorry to hear that, and we definitely want to make it right for you today.

Do you happen to have your receipt with you so I can process this return for you?

I have the receipt right here, but I think I would prefer a full refund to my original payment method instead of a replacement.

The experience was a bit frightening, so I will probably look for a totally different model elsewhere.

No problem at all.

I will just need to swipe your card to put the funds back on it.

Please keep in mind, it usually takes three to five business days for the balance to show up in your account.

Hello, I need to bring back these jeans because they do not quite fit the way I expected.

I did not try them on in the fitting room, and it turns out they are way too tight around the waist.

Since you still have the tags attached and you have your receipt, we can definitely help you with a return or an exchange.

Would you like to swap them for a larger size or would you prefer store credit?

Actually, I already checked the rack and I do not see my size available anymore, so I guess store credit would be the best option for me.

Does this credit ever expire or can I use it whenever I want in the future?

Our store credit is good for up to a full year, so you have plenty of time to find something you really love.

Just be sure to keep this gift card in a safe place because we cannot replace it if it gets lost.

Hi, I received this wool sweater as a gift, but it is not really my style, however.

I do not have a receipt for it.

Is there any way I can still return it for something else or maybe get a voucher?

Without a receipt, I can only offer you the current clearance price of the item as a store voucher.

We also need to see a valid ID to complete any returns that do not have a proof of purchase.

That sounds fair to me.

I will take the voucher and see if I can find a nice scarf instead.

Here is my driver's license for your records so we can finish the paperwork.

Perfect, I will get that processed for you right now and you will be ready to shop again in just a second.

Spody seems to really like that blue scarf you are looking at over there.

Those scenarios cover almost everything you might face at a customer service desk.

In our first sample, we used the word faulty, which is a powerful way to describe something that does not work right.

It is much more specific than saying it is bad or broken because it implies a factory mistake.

When I mentioned the original payment method, that is a common phrase stores use to talk about your credit card or cash.

That is true, and for the money to hit your bank, people always talk about business days.

That just means Monday through Friday, excluding any holidays or weekends when the banks are closed.

In the second scenario with the jeans, we mentioned tags attached which is a huge requirement for most clothing stores.

If you snip those little plastic bits off, the store usually will not take the item back.

And the term store credit is basically like a digital piggy bank the store keeps for you.

It is a great alternative when they cannot give you your actual money back for some reason.

We also heard the word rack, which refers to the metal stands where clothes hang.

It is a very common word to use when you are looking for different sizes in a department store.

Finally, the gift return scenario introduced the idea of a clearance price for people without a receipt.

This is usually the lowest price the item has ever been, so it is a bit of a risk.

But at least you get a voucher which is just another way to say a store coupon or credit note.

Having a proof of purchase like a receipt makes the whole process much faster and smoother.

I noticed that saying that sounds fair is a great way to show you are a polite and reasonable customer.

It keeps the energy positive even if you are not getting exactly what you originally wanted.

Exactly and keeping your ID or driver's license ready is a smart move because many stores have strict records to prevent fraud.

You want to look like a pro when you are standing at that counter.

Using these natural phrases will make you feel so much more confident when you are shopping abroad.

You are not just complaining, you are navigating a business transaction like a native speaker would do.

It is all about the tone and the specific words you choose to use during the conversation.

If you can clearly explain why you are there, the employees will be much more eager to help you out.

Spody is already wagging his tail because he knows how much money we just saved with these tips.

We have many more secrets to share about surviving the retail world in the next parts of our guide.

Practice these lines in front of a mirror or with a friend so they feel natural when the time comes.

We want you to be ready for any situation life throws at your wallet while you are traveling.

Thinking back to that faulty blender we talked about earlier.

Using that specific word really helped the clerk understand that the problem wasn't just a small mistake, but a dangerous factory error.

It really cuts through the confusion because if you just say it is broken, the person at the counter might wonder if you dropped it or used it incorrectly at home.

And when you asked if I had my receipt on me, that's such a common American shortcut for asking if someone has an item in their pocket or purse right this second.

You use that on me phrase for everything from having cash for a pizza to having your ID ready at a concert, and it sounds way more natural than saying in my possession.

I also loved how you said you wanted to make it right for me, which is a classic customer service phrase that shows the store is taking responsibility for the bad experience.

It is a verbal bridge that connects a frustrated customer to a positive solution, and you will hear it in restaurants, hotels, and even at the mechanic if they mess up a repair.

In the clothing example, we mentioned checking the rack, and that's a word you should definitely use instead of saying the metal thing where the shirts hang.

If you ask an employee to check the back for a size, they will usually ask which rack you found the item on so they can narrow down their search in the warehouse.

We also need to highlight the original payment method phrase, because that is the legal gold standard for most big American retailers when they give you money back.

Exactly because stores hate giving cash back if you paid with a credit card, since it opens the door for people to commit fraud or try to game the system.

Let's take a deeper look at how the word faulty works in other areas of life, like if you are at work and your company laptop keeps crashing for no reason.

You would tell the IT department that the hardware seems faulty, which tells them it is an internal technical failure and not just a software glitch you caused.

It also works for cars.

Like if a brand new vehicle has a faulty transmission, the owner might use the Lemon Law to get a completely new car from the dealer.

You can even use it for logic in a debate by saying someone has a faulty argument, meaning their reasoning is broken from the very beginning of their thought process.

So it is a very versatile word

that moves from the kitchen blender all the way to a high-stakes business meeting or a legal courtroom without losing its punch.

Now let's talk about business days, because people often get frustrated when their money doesn't hit your bank account the very next morning after a return.

If you buy something on a Friday and return it, and they say it takes three business days, you might not see that money hit your bank until the following Wednesday.

This comes up constantly with online shipping too, where standard shipping usually promises arrival in five to seven business days, ignoring the weekend entirely.

I even had a friend get upset because her paycheck didn't clear on a Sunday, but her boss had to remind her that banks don't move money on non-business days.

It is the universal timer for everything official in America, so always count from Monday to Friday and skip any holidays like Thanksgiving or Labor Day.

Moving on to our third phrase,

saying that sounds fair is a secret weapon for maintaining a good relationship while you are negotiating something important.

It shows you are not being difficult, even if you have to settle for something less than your first choice, like getting a voucher instead of a cash refund.

You could use this with a roommate when deciding who cleans the bathroom, or with a boss when they offer a smaller bonus than you expected for a project.

It tells the other person that you recognize their effort to meet you in the middle, which makes them much more likely to help you again in the future.

It is the opposite of being a demanding customer.

It marks you as a reasonable person who understands that businesses have rules they have to follow too.

Our fourth phrase is proof of purchase, which sounds very formal, but it is actually the most common way to talk about receipts or digital confirmation emails.

If you lose a physical receipt, a bank statement showing the transaction can often serve as a valid proof of purchase

if the manager is feeling generous that day.

We use this for insurance claims, too, where you need a paper trail to show you actually own the expensive camera that got stolen from your hotel room.

In the world of warranties, you usually have to upload a photo of your proof of purchase to a website to register your new television

or dishwasher for repairs.

It is essentially the evidence that proves the transaction happened, and without it, you are often stuck with whatever broken item you are trying to fix.

Finally, store credit is something you will encounter at almost every boutique

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or independent shop that cannot afford to give back actual cash easily.

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It is also huge in the gaming world

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or at bookstores where you can bring in your old items for a trade in value

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that becomes credit for your next purchase.

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I often use store credit at my favorite thrift stores

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because it feels like I am getting a free outfit when I bring in a bag of clothes I don't wear anymore.

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Just remember that store credit is usually tied to your name or a specific card, so you cannot usually sell it to a friend or use it at a different store chain.

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It is a win-win because the store keeps your money in their ecosystem, and you eventually get a product that fits your style better than the original one did.

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Now let's talk about how to change your tone without sounding like you are reading a textbook, because being too stiff can actually make people less helpful.

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A great trick is to use a softener at the start of your sentence, like saying I was wondering if or I was hoping to rather than just I want.

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When you say I was wondering if you could help me with a return, it sounds like a request for a favor rather than a demand, which puts the clerk on your side.

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It is much more relaxed and natural for a casual shopping environment, whereas saying I wish to initiate a refund sounds like you are about to sue the company.

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Another way to sound more native is to use the phrase in the market for when you are looking for a replacement, like saying I am in the market for a better scarf.

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That phrase makes you sound like a savvy shopper who is exploring options, and it gives the employee a chance to make recommendations based on what you like.

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But what if you need to be firm because they are trying to deny your return?

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You can be polite but direct by saying I understand the policy, but in this case.

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That shows you are educated about their rules, but believe your specific situation, like a faulty or dangerous product,

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deserves an exception to the normal store credit rule.

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You can also ask is there any way you could swing it, which is a very American, informal way of asking for a special favor or a small break from the rules.

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To swing it means to make something happen that is usually difficult or against the plan, and it works for scheduling appointments or getting a discount too.

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If you say, I know I am missing the receipt, but do you think you could swing a store credit for me, you are much more likely to get a yes than if you argue.

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It is all about that balance between being a confident communicator

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and showing enough humility that the person behind the counter wants to be your hero.

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In the U.S., we don't really haggle or argue about prices in big stores, so your best tool for getting what you want is being the nicest person they see all day.

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When you use these relaxed phrases, you are signaling that you belong in the culture and that you are not just a tourist struggling with a translation app.

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And that confidence is what really saves you money

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because you won't be afraid to walk up to that counter and speak your mind clearly and effectively.

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Let's dive into some rapid-fire scenarios to see how these phrases work in the real world.

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Scenario 1, you have a laptop that won't turn on, and you have a big presentation tomorrow.

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You are stressed and need help fast.

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How do you handle the IT person or the store clerk?

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You should lead with the impact and the technical nature of the issue.

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Say, I have a faulty battery and it is a huge issue because I have a deadline.

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By using faulty, you are not blaming them personally, but you are making the problem sound technical and official.

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Then ask, is there any way you could swing a loaner laptop for 24 hours?

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That word loaner is great because it refers to a temporary replacement provided by a business.

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Now, scenario two, you are at a high-end boutique.

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You found a beautiful jacket, but it is way more expensive than you thought.

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There is no price tag on it, and you feel a bit embarrassed.

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Instead of being shocked by the price, you can say, this is a beautiful piece, but it is a bit out of my ballpark.

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Do you have anything similar on the sale rack?

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Using ballpark makes it about your specific budget, not about the item being overpriced.

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It keeps the conversation sophisticated and professional.

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I love that.

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Ballpark is such a common American idiom for a range of money or a general estimate.

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Now, scenario three, you are at a restaurant and the steak you ordered is totally overcooked.

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You do not want to be a difficult customer, but you cannot eat it.

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Just be direct but soft.

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Say I am so sorry, but I think this was left on the grill a bit too long.

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Would it be fair to ask for a new one?

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When you use that word fair, it is almost impossible for the server to say no because you are appealing to their sense of logic and justice.

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And they will likely make it right for you immediately because they want you to have a good experience.

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That leads us perfectly into our drive-through recap.

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We have covered a lot today, but let's distill it down to the most important takeaways for our listeners.

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First, always remember that faulty is your best friend for technical problems.

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It sounds much more professional than saying something is broken or doesn't work.

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It signals that there is an internal error that isn't your fault.

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Second, use softeners like I was wondering if or I was hoping to when you are asking for a return

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or a favor.

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It makes you sound like a reasonable person, which naturally makes the employee want to work harder to help you.

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And third, understand the concept of business days.

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If you are waiting for a refund to hit your bank account or a package to arrive, do not count the weekends or holidays.

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This will save you a lot of unnecessary stress and phone calls.

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We should also remind people about the phrase on me.

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It is so much more common than saying in my possession.

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If you are at a cafe and realize you forgot your wallet, just say, Oh, I don't have any cash on me.

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Do you take Apple Pay?

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Exactly, and don't forget the power of the phrase proof of purchase.

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Even if you don't have the paper receipt, a digital version on your phone is usually enough.

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Just say, I have the proof of purchase right here in my email.

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It is also worth noting that American stores are often very flexible if you are polite.

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If a policy seems too strict, you can always ask for a manager and calmly explain why the situation is an exception.

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That is a great point.

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Using a phrase like I understand the policy, but allows you to show you are knowledgeable while still asking for what you need.

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It is about being a confident communicator.

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Before we wrap up, let's talk about the phrase in the market for.

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If you are looking for something new after a return, tell the clerk, I am in the market for something more durable.

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It makes you sound like an expert shopper.

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It really does it shows you have an intention and a plan.

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These small shifts in your vocabulary change how people perceive your English level and your confidence.

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Confidence is the key.

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When you use these phrases, you are telling the world that you understand the rules of the game in American culture.

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You are not just translating words, you are translating intentions.

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And that is the goal of our show.

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We want you to feel at home in any English-speaking environment, whether you are returning a toaster or negotiating a business deal.

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These are the gold standards for navigating American commerce like a pro.

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Using these phrases won't just help you get your money back.

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They will help you build better relationships with the people you interact with every day.

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Exactly because English isn't just about the grammar.

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It's about the connection and the culture behind the words.

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When you speak like a local, people treat you like a local.

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That is all the time we have for today's episode of English Drive-Thru.

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We hope these tips help you navigate your next shopping trip with ease and confidence.

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Make sure to practice these phrases out loud so they feel natural when you actually need them.

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Thank you for listening and learning with us today.

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If you enjoyed this episode, please subscribe to English Drive-Thru and hit the notification bell.

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We have plenty more practical lessons coming your way soon.

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See you next time.

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Thank you.

Qu'est-ce que la technique du Shadowing ?

Le Shadowing est une technique d'apprentissage des langues fondée sur la science, développée à l'origine pour la formation des interprètes professionnels. Le principe est simple mais puissant : vous écoutez de l'anglais natif et le répétez immédiatement à voix haute — comme une ombre suivant le locuteur avec un décalage de 1 à 2 secondes. Les recherches montrent une amélioration significative de la précision de la prononciation, de l'intonation, du rythme, des liaisons, de la compréhension orale et de la fluidité.

Pratique du Shadowing: Asking for a Store Refund | Don’t Miss These English Tips - Apprendre l'anglais à l'oral avec la vidéo

Context & Background

Top 5 Phrases for Daily Communication

Step-by-step Shadowing Guide

Qu'est-ce que la technique du Shadowing ?