Pratique du Shadowing: HOMECARE CLEANING AGENCY: IELTS LISTENING Vol 4 Test 3 Section 1 - Apprendre l'anglais à l'oral avec YouTube
B1
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You will hear a telephone conversation between a customer and a representative of an agency that arranges cleaning services for people's houses.
107 phrases
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You will hear a telephone conversation between a customer and a representative of an agency that arranges cleaning services for people's houses.
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First, you have some time to look at questions 1 to 4.
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Now listen carefully and answer questions 1 to 4.
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Good morning, Home Care Cleaning Agency.
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Oh, hello.
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I'd like to arrange to have some cleaning done, please.
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Certainly.
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Have you used our services before?
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No, I haven't, but a friend of mine has often used your company and suggested I phone you.
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Oh, that's great.
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I'll just take some details from you and then you can let me know exactly what you would like done.
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OK.
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First of all, what area are you in?
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I'm in the south-west.
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OK.
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And are you interested in having a regular cleaner or is this a one-off clean?
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No. I'd like to arrange to have someone come in once a week.
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Right.
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Now, let's just get a bit of information about the house.
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How many bedrooms does it have?
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Three.
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Are they all double bedrooms?
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Well, one of the bedrooms is quite small, so it's probably really two double rooms.
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Right.
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We have the small bedroom set up as an office.
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OK.
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And just a standard kitchen, lounge, dining room and bathroom?
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Well, actually, we don't have a separate dining room.
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It's a kitchen diner.
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Then there's the lounge, and as well as that, we have a family room.
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Oh, and two bathrooms.
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Okay.
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Before you hear the rest of the conversation, you have some time to look at questions 5 to 10.
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Thank you.
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Now listen and answer questions 5 to 10.
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Right.
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That's all I need to know about the house itself.
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Now, what we do is we offer a basic cleaning service, and then you let us know about anything extra you'd like cleaned.
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Right.
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Right.
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And what does the basic service include?
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We clean all the floors and surfaces and do a basic clean in the kitchen and bathroom.
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OK, that sounds good.
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And do you clean windows?
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Well, I'm afraid we don't do that, health and safety regulations.
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But we do offer other special services.
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We can put clean sheets on the beds, for example.
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Uh-huh.
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Or we can clean out your fridge.
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A lot of people like that done.
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I'm not so worried about that, but I would like the sheets changed.
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That's no problem, we can do that.
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What about the carpet?
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As well as the standard vacuum, we can shampoo it if you want.
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Right.
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We've got young children, so it gets pretty dirty.
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I haven't had it done for six months.
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It really needs doing more often than that.
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You can have it done every month if you like, but three months is what we usually recommend.
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That sounds good.
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The only other thing is the washing.
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Do you do laundry work?
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Yes, we do.
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That's no problem.
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What exactly would you like done?
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Well, it's no problem to put a load of washing in the machine.
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I can do that, but I would like to have the ironing done.
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That's fine.
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And would you like the washing put away in drawers or wardrobes?
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No, it's OK.
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You can just leave everything out and fold it up.
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OK, right.
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Now, I'll just set up an account for you and I'll take down some of your details.
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First of all, what's your full name?
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It's Rose Kelly.
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And could I have your home address, please, Mrs Kelly?
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Yes, it's 48 Amy's Road.
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That's A-M-Y-E-S.
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And that's in Mount Eden.
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OK.
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Now, what day of the week would you like the property cleaned?
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It doesn't really matter.
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Not Monday, but any other day.
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OK, let's see.
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We have a cleaner in your area later on Thursday, so shall we go for that day?
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We could have someone there by about 9.30 in the morning.
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Does that suit you?
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Yes, that's fine.
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And do you charge an hourly rate or a total for the whole job?
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No, we charge by the hour.
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It will work out to about $25 per hour.
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Oh, that's quite reasonable.
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I thought it might be closer to $30.
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And how long do you expect it to take?
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Well, you said the house isn't large, so I'd guess no more than three hours at the most.
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We can occasionally finish a three-bedroom in two and a half, but that's probably not too realistic.
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Right.
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That sounds good.
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OK.
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That's lovely.
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Thank you very much, and we'll have someone there next week.
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Thank you.
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That is the end of Part 1.
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You now have 45 seconds to check your answers to Part 1.
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Thank you.
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Thank you.
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Thank you.
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À propos de cette leçon
Vous vous entraînez en anglais avec "HOMECARE CLEANING AGENCY: IELTS LISTENING Vol 4 Test 3 Section 1" en utilisant la technique du Shadowing.
Qu'est-ce que la technique du Shadowing ?
Le Shadowing est une technique d'apprentissage des langues fondée sur la science, développée à l'origine pour la formation des interprètes professionnels. Le principe est simple mais puissant : vous écoutez de l'anglais natif et le répétez immédiatement à voix haute — comme une ombre suivant le locuteur avec un décalage de 1 à 2 secondes. Les recherches montrent une amélioration significative de la précision de la prononciation, de l'intonation, du rythme, des liaisons, de la compréhension orale et de la fluidité.