쉐도잉 연습: English for Sales: Improve Your Business English Skills! - YouTube로 영어 말하기 배우기

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Let's begin by discussing the overall sales performance for this quarter.
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130 문장
1
Let's begin by discussing the overall sales performance for this quarter.
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What are your first thoughts, Mike?
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The numbers show a slight decline in total revenue.
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However, there are key areas where we've improved significantly.
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Can you elaborate on those areas?
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What trends do you think contributed to those improvements?
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We saw a rise in new client acquisitions, particularly in the healthcare and tech sectors.
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Those industries have shown strong growth.
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That's interesting.
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Do you think this increase in new clients balanced out the revenue decline?
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To some extent, yes.
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But we need to address retention issues.
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Our churn rate has been higher than expected.
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How much higher are we talking about?
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Do we have a specific percentage of clients lost?
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We experienced a 12% churn this quarter, up from 8% last quarter.
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It's a concerning trend we must address.
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Agreed.
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Have we identified the main reasons for the higher churn rate?
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Any specific customer concerns?
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Yes.
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Customer service delays and product delivery issues were frequently mentioned in our exit surveys.
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We need to act quickly.
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That's disappointing but actionable.
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What measures have been proposed to improve customer satisfaction?
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Our support team is working on reducing response times.
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We're also improving the communication between sales and customer service.
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That sounds like a good start.
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How soon do you expect these improvements to show results?
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We should start seeing positive changes within the next quarter.
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The support team is motivated to address the issues swiftly.
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Great.
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Let's focus on the regional performance now.
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Any insights on how different regions contributed to overall sales?
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The North American market remained strong, but we struggled in Europe.
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Economic conditions impacted client purchasing power there.
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How do you plan to approach the European market next quarter?
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Any adjustments to the strategy?
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We're focusing on more localized marketing efforts and offering more flexible pricing plans to cater to varying budgets.
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That's a smart move.
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Do you expect other regions to follow a similar trend?
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Or was Europe an isolated case?
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Asia-Pacific is still growing steadily, and Latin America showed some early signs of improvement, though we need to monitor closely.
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So, we have growth opportunities in several regions.
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How are we aligning our sales strategies to capture these markets?
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We're investing in local sales teams and refining our messaging to address regional-specific needs.
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Customization is key.
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What role do digital sales channels play in these regional strategies?
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Are they being utilized to their full potential?
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Digital channels have been crucial, especially in Asia Pacific.
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We've enhanced our online presence and streamlined our e-commerce process.
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That's encouraging.
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How do you think our competitors are performing?
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Are they facing similar challenges?
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From what I've observed, competitors are also struggling with retention, but seem to be investing heavily in customer experience.
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Do we have any plans to match or exceed those efforts in improving the customer experience?
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Absolutely.
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We're increasing our focus on personalized customer interactions and enhancing post-sales support to keep clients engaged.
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Excellent.
60
Let's move on to product performance.
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Are any products outperforming or underperforming compared to expectations?
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Our flagship product continues to lead in sales, but some newer offerings haven't gained the traction we expected.
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What do you think is holding back those new products?
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Is it a marketing issue or perhaps a feature gap?
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I believe it's a combination of both.
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We need to communicate their value more clearly and possibly add missing features.
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How quickly can we address these concerns?
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Do you think we'll see changes in the next quarter?
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The marketing team is already revising the campaigns and product development is working on updates.
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We expect noticeable results soon.
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Good.
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Now, in terms of team performance, how do you feel about the overall sales team's efforts this quarter?
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The team has been proactive, but they face challenges with the product rollout and customer feedback.
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They're working hard to adapt.
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That's understandable.
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Are there any specific areas where the team needs additional support or resources?
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They could benefit from more in-depth product training, especially on the newer offerings.
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It would help in client discussions.
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I agree.
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Training is crucial.
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Do we have any ongoing programs in place to ensure they're up to speed?
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Yes, we've rolled out a series of workshops.
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We're also providing one-on-one sessions for personalized guidance on tricky products.
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Excellent initiative.
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Finally, what are your top three priorities for improving sales performance next quarter?
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First, improving customer retention.
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Second, addressing product feedback.
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Third, expanding our presence in high-growth regions.
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Those are strong priorities.
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What support do you need from leadership to ensure these goals are met?
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We'll need continued investment in customer service and product development, as well as strategic alignment with marketing.
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Understood.
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I'll communicate that to leadership.
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Anything else you want to highlight before we wrap up?
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Just that I'm confident we can turn things around.
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The team is focused and we've identified the key areas to improve.
97
That's great to hear, Mike.
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I'm looking forward to seeing these changes take effect next quarter.
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Thanks for your insights.
100
Thank you, Emma.
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Let's keep pushing forward and improving.
102
Now, let's take a look at the meanings of some words mentioned in the conversation.
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Churn, the rate at which customers stop doing business with a company.
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The company is working to reduce churn by improving customer service.
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Acquisitions.
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The act of obtaining or buying something, often referring to gaining new customers or companies.
107
Our team celebrated the acquisitions of several new clients this quarter.
108
Traction, progress, or momentum gained, often used in business to indicate growth.
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The startup is finally gaining traction in the market.
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Retention.
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The ability to keep customers over time.
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Customer retention has become a key focus for improving long-term profitability.
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Customized.
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Made or adapted for a specific individual or purpose.
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The company offers customized solutions to meet different client needs.
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Revenue.
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Income that a company earns from its normal business operations.
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The company's revenue grew by 10% last year.
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Flagship.
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The most important product, service, or location for a company.
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The flagship product continues to be our bestseller.
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Outperforming.
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Performing better than others or better than expected.
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The sales team is outperforming last quarter's targets.
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Streamlined.
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Made more efficient or simplified.
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The new software has streamlined our workflow, reducing the time needed for each task.
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Rollout.
129
The launch or introduction of a new product or service.
130
The company is preparing for the rollout of its latest mobile app.
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