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B2
IELTS Listening.
303 문장
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1
IELTS Listening.
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Now turn to section 1.
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You will hear a telephone conversation between a customer and a service representative.
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Hello, Superior Home Appliances.
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This is Ian here.
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Oh, hello, yes.
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I have a new fridge and I'm ringing to report a fault with it.
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I need you to send someone out to have a look at it.
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OK.
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I'll fill in a customer complaint form and arrange for one of our repair agents to come out to you.
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OK then.
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Now, can I just get some contact details from you for the form?
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Your name is?
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Jessica.
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Jessica Brown.
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OK.
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And if I can just get a contact telephone number?
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Our home phone number is 5823-2210.
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Got it.
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Now, can I get some more details about the fridge?
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Well, it's been playing up since yesterday afternoon.
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I see.
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And is it still under warranty?
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Well, I should think so.
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It's only a couple of weeks old.
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That's fine, then.
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Now, I just need to get some more information about the make and model.
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Is it a top mount,
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a bottom mount, or a side-by-side?
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The freezer is on top.
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And have you got the model number there?
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Yes, it's here on the instructions booklet.
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It's S654391X.
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OK, so it's silver in colour.
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That's right.
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I thought it was so much nicer than the usual white ones.
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Now, if I could just get a few details from you.
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First, when did you buy the fridge?
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Well, as I said, it was only a few weeks ago,
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but I don't have the receipt in front of me at the moment.
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I do know that it was delivered on the 6th of February.
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OK, well, I can use that date to search on the computer.
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Here it is.
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It says here you bought it on January the 12th.
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Now, what exactly is wrong with the fridge?
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Well, my fridge is fitted with an alarm,
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and it started to go off.
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It made an awful noise.
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So what was wrong?
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Well, when I went to check the freezer, it felt pretty warm.
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It's ten degrees, and it should be minus eighteen, so everything is melting.
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And then the main part of the fridge doesn't seem to be working either.
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Mmm, I see.
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I've made a note of that on the form and I'll pass it on to the service agent.
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When can they come and fix it?
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Let's find the closest one to you.
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Um, let's see.
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That's Ken's Appliances and they've got two centres in your area,
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one near the station and another one in the shopping centre.
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Well, we're miles away from the shopping centre,
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so the station one would be closer.
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I'll ring them in a minute,
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but I should warn you,
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it could take a day or two for them to get to you.
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What?
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What am I going to do without a fridge?
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Look, there's a fridge full of food there and it's all going off.
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I'll have to throw it all out, you know.
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Yes, I do sympathise.
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It's not just that.
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This is going to affect my business.
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I run a sandwich shop and that's where I keep my stock.
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I see.
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Look, Jessica, if you tell me how much the stock is worth,
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we can send you a check for that amount,
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though there is a maximum of $250.
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Well, I've just filled it with $180 worth of meat and salad,
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so that would be something, I suppose.
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But how long is my business expected to survive without a fridge?
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It's just not good enough.
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Yes, I understand your concerns,
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but that's all I can really offer you.
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Well, I'd like to speak to someone higher up about this.
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I can ask my manager to ring you back by close of business today.
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Would that be acceptable?
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Yes, thank you.
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I do apologise for all the inconvenience.
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Is there anything else I can help you with?
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Actually, there is one more thing.
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The door has a dent in it, on the left-hand side.
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It wasn't there in the shop,
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so it must have happened when it was delivered.
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I'd like that replaced too.
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I'll make a note of that too.
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You'll be hearing from us very soon.
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That is the end of Section 1.
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Now turn to Section 2.
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You will hear part of a radio programme in which the speaker is talking about a new organisation called Connections.
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Hello.
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Listeners to this programme will know that we're very keen to foster links within communities
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and we think we've hit on a winning idea.
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I'm going to tell you about a scheme
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which has been set up as part of our Communities in
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Action programme for those who'd like to be put in touch with people with people from different countries and cultures.
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As the name Connections suggests,
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we're hoping
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that the scheme will introduce people who live in this country
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who will act as hosts to people who've recently arrived here to study or to work for a limited period of time,
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who will be their guests.
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Now, if you've got a spare room in your house or flat,
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you might like to be a host and and have someone stay for a weekend.
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I should point out that no money is involved,
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as all our hosts are unpaid.
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But you should not have too much extra expense other than one more person joining you at mealtimes.
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In the course of their studies or work in this country,
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some people rarely get the opportunity to socialise.
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There may be language problems or feelings of shyness,
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which mean that whatever their age,
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people can become quite lonely or isolated.
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If you are prepared to invite someone into your home,
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you can rely on connections for a personal introduction and the timing of the invitation will be to suit you.
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As I said, the stay is always over a weekend for two or three nights and,
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as the host, the arrangements you make for your visitor will depend on your other commitments.
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If you're listening to this programme and you would like to take advantage of what connections can offer a guest,
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then what I'm going on to say will apply to you.
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So, what will you, the guest,
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get out of a visit?
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You'll gain an insight into the customs and way of life of the country you're staying in.
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And you'll enjoy home-cooked meals and be able to ask questions about things which interest you,
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or perhaps even puzzle you.
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It's early days, but if a weekend stay goes well,
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relationships might develop over time and turn into lasting and genuine friendships.
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This would undoubtedly be of advantage to the whole community,
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as we all become more aware of the ways in which people in different countries live their lives.
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There's also the possibility that when you return to your own country,
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you might one day want to invite your hosts to stay with you.
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Right, I hope I've given you enough information on the scheme and what we're setting out to do.
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I'll now deal with the process for applying if you'd like to be involved from the point of view of a guest.
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So, have a pencil and some paper ready to jot down what you need to do.
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Connections is broken up into various small sections,
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which will deal with your application through the different stages.
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To begin with, we ask you to make a phone call to our vetting people.
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We need to know some basic information about you,
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like how long you're intending to be in this country.
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The minimum time limit is three months.
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Whether you're working or studying,
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we require a reference, which must be from the person in authority who you're working with or studying under.
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This will be used for an identity check.
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Once that's been sent to the authorities and approved,
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we'll email you an application form, which you can download.
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You should complete this and return it with two recent passport-sized photographs of yourself.
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One photo will be held in our records
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and the other will be sent to your host family prior to your first weekend visit.
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Our centre manager will get back to you within a week of receiving your form to let you know
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that we have it and if we think there's a suitable match on our files,
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someone from our interview team will contact you for a face-to-face meeting with a member of staff.
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At that point, you should have some idea of weekend dates when you're free which we can put to the host family.
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However, decisions are not made at the meeting
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but you can expect to hear the result from us in a couple of days.
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Now, the process for those of you interested in welcoming someone...
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That is the end of section two.
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Now turn to section three.
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You will hear two health science students called Elliot and Beth discussing research on climate change and allergies.
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Have you had a chance to look at the information for our project yet, Beth?
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I've had a look at most of the stuff on the relationship between climate change
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and allergies and at the role played by pollen from flowering plants and trees.
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Yeah, me too.
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The main message is that seasonal allergies seem to be getting worse.
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In just the last 20 years,
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the amount of pollen that's produced by the flowers on birch trees has tripled,
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and one in four people suffers from either hay fever or asthma,
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which is triggered by pollen.
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I read something about allergy sufferers being more likely to have a vitamin D deficiency
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because we no longer take cod liver oil as a vitamin supplement,
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like many people used to do in the 1950s in Britain.
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And since then, allergies have quadrupled in most European countries.
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But it was only in Britain that cod liver oil was so popular,
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so that argument doesn't really make sense.
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No, it doesn't seem that relevant.
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What seems to be happening now is
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that an increasing number of people are getting their first attack in their 40s and 50s.
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That must be because of the link with climate change causing rising temperatures.
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but CO2 levels are seriously affecting pollen counts too.
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As much as milder winters?
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Definitely.
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CO2 helps stimulate plant growth and several recent studies have shown that when plants are exposed to more CO2,
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they produce more pollen.
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Really?
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So people might experience more severe allergic symptoms in future?
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That's right.
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And another factor is that the pollen season is changing.
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Yes.
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Scientists are predicting spring will come five weeks earlier by 2130.
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That's in the long term.
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But that doesn't mean that spring will come earlier every year.
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Look at last winter.
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That was really cold until March and the pollen season was delayed.
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Whereas this year spring came earlier and lasted longer.
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Right.
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And another thing we should mention is ragweed.
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As an example of a plant species moving into new areas as a result of climate change?
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Yes.
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In the US, it's already the major allergen,
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affecting millions of people in August and September.
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But we're starting to see it grow in Europe for the first time,
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which is really worrying because it's so allergenic.
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The problem with tree pollen is also worse in cities
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because there are so many hard surfaces around and the pollen doesn't get absorbed so much,
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just stays in the air.
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Yeah.
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Wasn't the pollen shown to be three times higher in one city?
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I think so.
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So because of this, many cities have started to ban the planting of certain types of trees.
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So, shall we look at the different data tables for seasonal changes for pollen in Europe?
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OK, but I think we should just focus on the trees and plants which we have the most data for.
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So, that's oak trees and birch trees and grass.
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Yes, that makes it more manageable.
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Shall we go through the data for each country in detail and pick out anything interesting?
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All right.
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So, starting with Austria.
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Well, here we've only got data for birch pollen.
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I wonder why there's no data for oak or grass.
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Hmm.
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It would be interesting to compare with neighbouring countries.
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True.
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The picture in France is unusual.
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Yes.
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The pollen season starts earlier for both oak and birch,
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but it doesn't start any earlier for grass.
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I wonder why that is.
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In the Netherlands, we've got complete data for all three plants.
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So, what does it show?
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Grass and birch pollen are only starting a few days earlier,
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but oak pollen is starting much earlier.
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Eighteen days, in fact.
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That's unusual.
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There's not such a big difference in other countries.
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No. Switzerland's an interesting case.
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The pollen season starts here earlier than in the past for oak, birch and grass.
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Yeah, from 21 days to 14 days earlier.
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Yeah, the UK shows a different picture again.
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Yeah, here the problem is that wet summers have extended the grass pollen season from five weeks to eight weeks,
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which is bad news for allergy sufferers.
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Right.
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Well, I think we should have another look at...
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That is the end of Section 3.
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Now turn to Section 4.
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You will hear a student who is studying food science giving a presentation on a spice called saffron.
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For my investigation into the history and uses of plant products,
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I have focused on the cultivation and production of saffron,
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an expensive, bright yellow spice made from crocus flowers.
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Unlike most other species of crocus,
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the saffron crocus doesn't flower in February or March,
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but in October, when it produces fragrant lilac-colored flowers,
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which are harvested at that time.
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During the harvest, the flower petals are discarded and only the stigmas,
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the three dark orange or red-colored reproductive parts of the flower, are commercially used.
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One person must pick for almost 400 hours to produce just one kilo of saffron,
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and amazingly, to produce just 50 grams,
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it takes about 14,000 individual stigmas.
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No wonder the spice is so expensive.
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After this painstaking harvesting, and to preserve the intensive taste,
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smell, and color of the product,
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the stigmas are subject to a process of drying,
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by which some 98% of their moisture content is removed.
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This makes it possible to keep saffron on the shelf to be used for many years.
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The highly prized spice is famous for the flavor and aroma it imparts,
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which are often compared to that of honey.
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Saffron is also prized for its rich golden color,
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which makes food look so tempting and indulgent.
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If you want to buy some of this fabled spice,
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you will find that saffron is either sold as whole stigmas or ground up as a powder.
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Today, saffron is used in both Eastern and Western cuisines to add both color and flavor to an enormous range of recipes,
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though cooks would agree that it is most commonly added to recipes for the cooking of rice,
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because somehow it seems to complement such dishes perfectly.
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It is found to varying degrees in Italian,
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Spanish, Indian, and Iranian food.
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Although food preparation is its most common present-day use,
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medical research indicates that saffron may have important applications as a drug in the clinical treatment of a number of eye disorders.
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Patients given saffron in their regular diet seem to show remarkable signs of recovery from serious conditions.
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And although scientists are still unsure of exactly why,
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recent experiments with laboratory rats have shown saffron to be effective in protecting the animals from damage caused
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when they are exposed to potentially harmful lights.
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Now, I'd like to give a few examples of how saffron has been used since ancient times.
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Some of the earliest evidence of saffron cultivation comes from archaeological excavations dating back 4,000 years on the island of Crete,
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where paintings and other artifacts have been found indicating that women wore beautiful saffron-colored clothes.
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This is the earliest evidence of saffron being used as a dye.
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During the Roman Empire, saffron oil was produced,
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which, because of both its color and aroma,
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was used to create cosmetics.
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But only the wealthiest citizens could afford these.
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Another use of saffron was to be found in the public baths.
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There, saffron was used as a perfume to keep the places smelling fresh and aromatic.
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It is even said
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that the streets of Rome were strewn with saffron threads to greet Emperor Nero as an extravagant
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and sweet-smelling gesture when he made a triumphal entrance into the city.
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Other parts of the ancient world used saffron extensively.
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One of the most well-known examples was in Persia,
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which is modern-day Iran, where saffron was a vital part of the process of manufacturing carpets.
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used as a traditional dye along with other natural products like berries and minerals.
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To end my presentation, I'd like to read out a recipe written by a friend of mine.
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That is the end of Part 4.
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You now have one minute to check your answers to Part 4.
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이 비디오는 실제 전화 통화 예시로, 고객과 서비스 담당자 간의 대화를 통해 많은 실생활 영어 회화 연습 기회를 제공합니다. 전화 통화는 특히 IELTS 스피킹 시험과 같은 공식 시험에서 중요하게 여겨지는 상황 중 하나입니다. 이런 상황에서 자연스럽게 대화하는 능력을 강화할 수 있으며, 고객의 요청을 듣고 응답하는 데 필요한 다양한 표현을 배울 수 있습니다. 비디오를 통해 말하기 연습을 하면, 실수를 두려워하지 않고 자신감을 가질 수 있는 기회를 가져보세요.
문맥 속의 문법 및 표현
이 전화 대화에서 몇 가지 중요한 문법 구조와 표현을 살펴봅시다:
- "I have a new fridge and I'm ringing to report a fault with it." - 여기서 'I'm ringing'이라는 표현은 전화를 걸고 있다는 의미로, 일상적인 상황에서 자주 사용됩니다.
- "Can I just get some contact details from you for the form?" - 이 문장은 정중하게 정보를 요청하는 방식으로, 서비스 환경에서 매우 유용합니다.
- "It’s been playing up since yesterday afternoon." - 'playing up'는 문제가 발생했을 때 사용할 수 있는 비격식적인 표현입니다. 다양한 상황에서 응용할 수 있습니다.
- "What exactly is wrong with the fridge?" - 문제를 명확히 묻는 이 표현은 고객 상담에서 자주 사용되므로 중요합니다.
일반적인 발음 트랩
비디오에서 주의해야 할 몇 가지 발음 트랩이 있습니다. 특히 다음과 같은 단어와 발음에 주의하세요:
- "fridge" - 발음할 때 'r' 소리가 나기 때문에 '프리지'로 잘못 발음하지 않도록 주의하세요.
- "complaint" - 이 단어는 '컴플레인트'처럼 발음해야 하며, 자주 사용되는 단어이니 자주 반복해서 연습하는 것이 좋습니다.
- "details" - '디테일즈'라고 발음하는 것이 일반적이나, 때때로 '디틸스'로 잘못 발음될 수 있습니다.
이 비디오를 통해 영어 회화 연습을 하고, shadowspeak을 활용하여 발음을 교정하며, 실제 상황에서 사용할 수 있는 유용한 표현을 익혀보세요. 유튜브 영어 공부 시리즈의 일환으로, IELTS 스피킹 준비에 많은 도움이 될 것입니다.
쉐도잉이란? 영어 실력을 빠르게 키우는 과학적 방법
쉐도잉(Shadowing)은 원래 전문 통역사 훈련을 위해 개발된 언어 학습 기법으로, 다언어 학자인 Dr. Alexander Arguelles에 의해 대중화된 방법입니다. 핵심 원리는 간단하지만 매우 강력합니다: 원어민의 영어를 들으면서 1~2초의 짧은 지연으로 즉시 소리 내어 따라 말하는 것——마치 '그림자(shadow)'처럼 화자를 따라가는 것입니다. 문법 공부나 수동적인 청취와 달리, 쉐도잉은 뇌와 입 근육이 동시에 실시간으로 영어를 처리하고 재현하도록 훈련합니다. 연구에 따르면 이 방법은 발음 정확도, 억양, 리듬, 연음, 청취력, 말하기 유창성을 크게 향상시킵니다. IELTS 스피킹 준비와 자연스러운 영어 소통을 원하는 분들에게 특히 효과적입니다.
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