์‰๋„์ž‰ ์—ฐ์Šต: ๐Ÿ What Do You Say When There's Hair in Your Food? #learnenglish #customerservice - YouTube๋กœ ์˜์–ด ๋งํ•˜๊ธฐ ๋ฐฐ์šฐ๊ธฐ

B1
โธ ์ผ์‹œ ์ •์ง€
Excuse me, could you come here please?
41 ๋ฌธ์žฅ
๋ฌธ์žฅ์ด ๋„ˆ๋ฌด ์งง๊ฑฐ๋‚˜ ๊ธธ๋ฉด Edit๋ฅผ ๋ˆŒ๋Ÿฌ ์กฐ์ •ํ•˜์„ธ์š”.
1
Excuse me, could you come here please?
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"Of course, ma 'am.
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Is everything all right?" I just found a hair in my pasta.
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I'm so sorry.
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May I see it?
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Right there.
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I almost ate it.
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I sincerely apologize, ma 'am.
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I'll bring you a fresh plate immediately.
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No, thank you.
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I don't want another one.
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Cooking has been hard for me lately.
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That's why I decided to eat here.
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Now I have completely lost my appetite.
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Please give us one more chance.
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I completely understand how you feel.
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All right.
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I'll try another plate.
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Thank you, ma 'am.
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I'll be right back.
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Here's your fresh pasta, ma 'am.
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I hope you enjoy it.
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Thank you.
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This looks much better.
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Could I have the bill, please?
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Certainly, ma 'am.
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Your total is $18 .50.
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Here you are.
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Thank you.
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I'm truly sorry about today.
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We really appreciate your understanding.
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Everyone makes mistakes.
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Just learn from them.
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We will, ma 'am.
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I know you'll do better next time.
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Thank you, ma 'am.
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We hope to see you again.
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Goodbye.
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์ด ๋ ˆ์Šจ์„ ํ†ตํ•ด ๋ฐฐ์šธ ๊ฒƒ

์ด ๋น„๋””์˜ค๋Š” ์‹๋‹น์—์„œ ์Œ์‹์— ๋จธ๋ฆฌ์นด๋ฝ์ด ๋ฐœ๊ฒฌ๋˜์—ˆ์„ ๋•Œ์˜ ์‹ค์ œ ๋Œ€ํ™”๋ฅผ ๋‹ด๊ณ  ์žˆ์–ด, ์˜์–ด ํšŒํ™” ์—ฐ์Šต์— ๋งค์šฐ ์œ ์šฉํ•ฉ๋‹ˆ๋‹ค. ๊ณ ๊ฐ๊ณผ ์ง์› ๊ฐ„์˜ ์›ํ™œํ•œ ์˜์‚ฌ์†Œํ†ต ๋ฐฉ๋ฒ•์„ ๋ฐฐ์šฐ๊ณ , ๋ถˆํŽธํ•œ ์ƒํ™ฉ์—์„œ๋„ ์˜ˆ์˜ ๋ฐ”๋ฅด๊ฒŒ ํ‘œํ˜„ํ•˜๋Š” ๊ธฐ์ˆ ์„ ์—ฐ๋งˆํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. IELTS ์Šคํ”ผํ‚น ์ค€๋น„๋‚˜ ์ผ์ƒ ์˜์–ด ์‚ฌ์šฉ์— ํ•„์š”ํ•œ ์‹ค์ „์ ์ธ ํ‘œํ˜„์„ ์ตํž ์ˆ˜ ์žˆ๋Š” ๊ธฐํšŒ์ž…๋‹ˆ๋‹ค.

ํ•ต์‹ฌ ์–ดํœ˜ ๋ฐ ํ‘œํ˜„

  • Excuse me, could you come here please? - ์‹ค๋ก€์ง€๋งŒ, ์—ฌ๊ธฐ๋กœ ์™€ ์ฃผ์‹œ๊ฒ ์–ด์š”?
  • I just found a hair in my pasta. - ํŒŒ์Šคํƒ€์— ๋จธ๋ฆฌ์นด๋ฝ์ด ์žˆ์—ˆ์–ด์š”.
  • I sincerely apologize. - ์ง„์‹ฌ์œผ๋กœ ์‚ฌ๊ณผ๋“œ๋ฆฝ๋‹ˆ๋‹ค.
  • I've lost my appetite. - ์‹์š•์ด ์™„์ „ํžˆ ์—†์–ด์กŒ์–ด์š”.
  • We appreciate your understanding. - ์ดํ•ดํ•ด ์ฃผ์…”์„œ ๊ฐ์‚ฌํ•ฉ๋‹ˆ๋‹ค.

์—ฐ์Šต ํŒ: ์‰๋„์ž‰(shadow speech) ๋ฐฉ๋ฒ•

์œ ํŠœ๋ธŒ ์˜์–ด ๊ณต๋ถ€์˜ ํšจ๊ณผ์ ์ธ ๋ฐฉ๋ฒ• ์ค‘ ํ•˜๋‚˜์ธ ์‰๋„์ž‰์„ ์ด ๋น„๋””์˜ค์— ์ ์šฉํ•ด ๋ณด์„ธ์š”. ๋Œ€ํ™”์˜ ์†๋„๊ฐ€ ์ผ์ƒ์ ์ด๋ฏ€๋กœ, ๋จผ์ € ๋น„๋””์˜ค๋ฅผ 2-3๋ฒˆ ๋“ฃ๊ณ  ๋ฐœ์Œ๊ณผ ์–ต์–‘์„ ์ฃผ์˜๊นŠ๊ฒŒ ๊ด€์ฐฐํ•˜์„ธ์š”. ๊ทธ๋‹ค์Œ, ํ™”๋ฉด์„ ๋ณด๋ฉด์„œ 1์ดˆ ์ง€์—ฐ์‹œ์ผœ ๋”ฐ๋ผ ๋งํ•˜๋Š” ๋ฐฉ์‹์œผ๋กœ ์—ฐ์Šตํ•˜์„ธ์š”. ํŠนํžˆ "I almost ate it"์ฒ˜๋Ÿผ ๊ฐ์ •์ด ๋‹ด๊ธด ํ‘œํ˜„์€ ๋ชฉ์†Œ๋ฆฌ์˜ ๊ฐ•๋„์™€ ํŽ˜์ด์Šค๋ฅผ ๋”ฐ๋ผํ•˜๋ ค๊ณ  ๋…ธ๋ ฅํ•˜์„ธ์š”. ๋งค์ผ 10๋ถ„์”ฉ ๋ฐ˜๋ณตํ•˜๋ฉด, ์ž์—ฐ์Šค๋Ÿฌ์šด ์˜์–ด ๋ฐœํ™” ๋Šฅ๋ ฅ์ด ํฌ๊ฒŒ ํ–ฅ์ƒ๋  ๊ฒƒ์ž…๋‹ˆ๋‹ค. ์ด ๋ฐฉ๋ฒ•์€ IELTS ์Šคํ”ผํ‚น์—์„œ ์š”๊ตฌํ•˜๋Š” ์œ ์ฐฝ์„ฑ๊ณผ ์ •ํ™•์„ฑ์„ ํ‚ค์šฐ๋Š” ๋ฐ๋„ ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค.

์˜์–ด ์‰๋„์ž‰์€ ๋‹จ์ˆœํžˆ ๋”ฐ๋ผ๋งํ•˜๋Š” ๊ฒƒ์ด ์•„๋‹ˆ๋ผ, ๋Œ€ํ™”์˜ ๋งฅ๋ฝ๊ณผ ๊ฐ์ •์„ ํ•จ๊ป˜ ์ดํ•ดํ•˜๋Š” ๊ณผ์ •์ž…๋‹ˆ๋‹ค. ์ด ๋น„๋””์˜ค์˜ ๋Œ€ํ™”๋ฅผ ํ†ตํ•ด ๋ถˆํŽธํ•œ ์ƒํ™ฉ์—์„œ๋„ ์˜ˆ์˜ ๋ฐ”๋ฅด๊ฒŒ ๋ฐ˜์‘ํ•˜๋Š” ๋ฐฉ๋ฒ•์„ ์ตํžˆ๋ฉด์„œ, ์‹ค์ œ ์ƒํ™ฉ์—์„œ์˜ ์˜์–ด ํšŒํ™” ์—ฐ์Šต์„ ๋™์‹œ์— ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ๊พธ์ค€ํžˆ ์—ฐ์Šตํ•˜๋ฉด, ์ž์‹ ๊ฐ ์žˆ๊ฒŒ ์˜์–ด๋ฅผ ์‚ฌ์šฉํ•  ์ˆ˜ ์žˆ๊ฒŒ ๋  ๊ฒƒ์ž…๋‹ˆ๋‹ค.

์‰๋„์ž‰์ด๋ž€? ์˜์–ด ์‹ค๋ ฅ์„ ๋น ๋ฅด๊ฒŒ ํ‚ค์šฐ๋Š” ๊ณผํ•™์  ๋ฐฉ๋ฒ•

์‰๋„์ž‰(Shadowing)์€ ์›๋ž˜ ์ „๋ฌธ ํ†ต์—ญ์‚ฌ ํ›ˆ๋ จ์„ ์œ„ํ•ด ๊ฐœ๋ฐœ๋œ ์–ธ์–ด ํ•™์Šต ๊ธฐ๋ฒ•์œผ๋กœ, ๋‹ค์–ธ์–ด ํ•™์ž์ธ Dr. Alexander Arguelles์— ์˜ํ•ด ๋Œ€์ค‘ํ™”๋œ ๋ฐฉ๋ฒ•์ž…๋‹ˆ๋‹ค. ํ•ต์‹ฌ ์›๋ฆฌ๋Š” ๊ฐ„๋‹จํ•˜์ง€๋งŒ ๋งค์šฐ ๊ฐ•๋ ฅํ•ฉ๋‹ˆ๋‹ค: ์›์–ด๋ฏผ์˜ ์˜์–ด๋ฅผ ๋“ค์œผ๋ฉด์„œ 1~2์ดˆ์˜ ์งง์€ ์ง€์—ฐ์œผ๋กœ ์ฆ‰์‹œ ์†Œ๋ฆฌ ๋‚ด์–ด ๋”ฐ๋ผ ๋งํ•˜๋Š” ๊ฒƒโ€”โ€”๋งˆ์น˜ '๊ทธ๋ฆผ์ž(shadow)'์ฒ˜๋Ÿผ ํ™”์ž๋ฅผ ๋”ฐ๋ผ๊ฐ€๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค. ๋ฌธ๋ฒ• ๊ณต๋ถ€๋‚˜ ์ˆ˜๋™์ ์ธ ์ฒญ์ทจ์™€ ๋‹ฌ๋ฆฌ, ์‰๋„์ž‰์€ ๋‡Œ์™€ ์ž… ๊ทผ์œก์ด ๋™์‹œ์— ์‹ค์‹œ๊ฐ„์œผ๋กœ ์˜์–ด๋ฅผ ์ฒ˜๋ฆฌํ•˜๊ณ  ์žฌํ˜„ํ•˜๋„๋ก ํ›ˆ๋ จํ•ฉ๋‹ˆ๋‹ค. ์—ฐ๊ตฌ์— ๋”ฐ๋ฅด๋ฉด ์ด ๋ฐฉ๋ฒ•์€ ๋ฐœ์Œ ์ •ํ™•๋„, ์–ต์–‘, ๋ฆฌ๋“ฌ, ์—ฐ์Œ, ์ฒญ์ทจ๋ ฅ, ๋งํ•˜๊ธฐ ์œ ์ฐฝ์„ฑ์„ ํฌ๊ฒŒ ํ–ฅ์ƒ์‹œํ‚ต๋‹ˆ๋‹ค. IELTS ์Šคํ”ผํ‚น ์ค€๋น„์™€ ์ž์—ฐ์Šค๋Ÿฌ์šด ์˜์–ด ์†Œํ†ต์„ ์›ํ•˜๋Š” ๋ถ„๋“ค์—๊ฒŒ ํŠนํžˆ ํšจ๊ณผ์ ์ž…๋‹ˆ๋‹ค.