Prática de Shadowing: What does a daily field property insurance adjuster do | How to get into DAILY CLAIMS - Aprenda a falar inglês com vídeo

This is Adjuster TV.

Adjusters first.

This video is sponsored by Xactware Training, the creators of Xactimate X1 and Xactimate Mobile.

Get certified as an Xactimate expert right now at the link in the description below.

What does a daily adjuster do?

What is the difference between a daily adjuster and a catastrophe adjuster?

And the simplest answer to that is, is that a catastrophe adjuster, it's in the name, right?

It's easy to figure out what they do.

And that is, is that anytime there's a catastrophe, the catastrophe adjuster gets called, they jump in their truck and they drive wherever.

They go wherever.

They jump on a plane and they go wherever, right?

Usually, not always, there's been some really, really wonderful exceptions to this in my career that I was like,

I'm so glad I got deployed and I got to stay at home.

99% of the time, you're not staying at home.

Vast majority of the time, right?

You're staying in a hotel, or if you've got an RV, you're taking an RV, or Airbnb, or sleeping on a friend's couch, or maybe you have a relative that lives in that town.

That happens, right?

You've got friends, and I'm paying them, right?

To stay in their place, I'm gonna be like, I'll give you this much a month or this much a week or whatever it is, and they're happy to.

And I'll buy groceries, you know,

if it's somebody I know um right so catastrophe adjuster is somebody who's going to generally chase storms right

and it's almost always storm work right occasional wildfire

but those aren't not they're not nearly as common as windstorm

and hail hail is probably the the number one thing

if you're going to do a volume of claims

and really make great money as an as a cap adjuster you're doing hail by

and large right um and you're doing property

so i'm talking about property adjusters

which property being houses um structures personal property uh commercial buildings condos apartment buildings all

that kind of stuff right it's not vehicles not boats not airplanes not

and also we're also doing farm and ranch

so farm buildings farm out buildings um

and farm equipment a lot of the time So like combines and that kind of thing, which is, I like getting those kind of claims because they're interesting.

Farmers are kind of interesting to talk to a lot of time.

But what's a daily adjuster, right?

How's a daily adjuster different than a cat adjuster?

The primary difference is that the daily adjuster is somebody who's going to do what we call daily claims,

which the difference is, is that a daily claim is like a toilet overflows or there's a, there was a kitchen fire, right?

There's just regular old accidental things that happen in a person's house or in or around their house or property, right?

So those are daily claims is basically that, right?

Vandalism, damage if there was a burglary, that kind of stuff, right?

And it's usually when you go on CAT, you're gonna get, you know, you're gonna end up by the end of the storm with 200 hail claims, right?

All on one side of town and the houses are pretty similar, right?

So they're highly repetitive and you kind of get really get into a groove with them

and you start meeting the same contractors and all this kind of stuff.

On daily claims, you are at home a lot of the time.

You can do what we call deploy dailies, which is where if you live in Dallas and call your IA firm and you say,

hey, you got any place in the country where you got some daily work that you need help with?

Whatever.

If I'm not licensed there, I'll get licensed there, whatever.

But yeah, yeah, actually we got some stuff for Liberty Mutual up in Seattle.

Want to go?

Sure.

And then you're up there doing daily claims for Alacrity for Liberty Mutual, right?

But by and large a daily adjuster is not is going to be somebody who doesn't travel

and they're going to stay home and run claims

One of the fundamental differences between doing catastrophe work

and doing daily work aside from the fact that the claims are different is that as a catastrophe adjuster

Pilot calls me and says, hey, go work at American Family Storm, and I go work American Family for Pilot until the claims are done, and then I go home, right?

And I'm done until they call me or somebody else calls me, and then I go work for that company and that carrier until those claims are done, and then I go home and wait, right?

And then over the winter, when nothing's really going on, than I just do something else or whatever.

I probably wanna keep working just so I can protect the money that I made over the summer.

On the daily side, you may get a much lower volume of claims per client, right?

So in other words, you're gonna try to build what they call it like building a business, a daily business.

It's different than CAT, and this is a pretty fundamental difference.

CAT, one at a time.

One IA firm working one carrier's claims at a time, do not try to do more than one.

It's a fail, you'll get blacklisted if you try to do that.

Don't do it.

But on the other hand, for daily work, it's kind of required to do that because, this company may say, all right,

all we have for daily work in your area is I can give you about two claims a week, or I can give you three claims every two weeks or something like that,

which is not enough to live on.

It's probably not bad money because the claims are gonna be, They could be big claims.

Like any claim that comes in, you're gonna get it, right?

For the most part, up to your, you know, depending on how experienced you are, right?

So what you have to do is you say, all right, well, I'm gonna, you know, maybe I'm gonna explore within this company.

I'm gonna say, maybe you're working for Mid-America Cat and you're like, okay, I'm gonna do daily.

They've got some stuff for American Family in my area and they've got some stuff for the Hartford or whoever, right?

I'm just picking names out of the air.

And so I can get three every two weeks from AmFam, and then I can get one a week from the Hartford, and then, but that's all I got.

So maybe I have to, I'm gonna take it, and when those claims come in, I'm gonna do them.

But then I also have to go to another IA firm and say, what do you got in my area for daily stuff?

And they'll say, oh, we can give you four a week for this company, so I'm gonna take that. And

so you start to build up sort of a book of business where you're working for one to maybe three

or four IA firms, right, again, it totally depends on where you're at in the country.

Maybe one will keep you more busier than you ever wanna be, and maybe in the other part of the country, you gotta take 10, right, and they all give you one a week.

But, you know, all that said, you wanna probably try to do between six and maybe at the absolute max,

15 claims a week, right?

Daily claims, whole different ballpark than CAT.

I'm gonna try to do, I might do 15 claims over two days on CAT,

but on daily, I'm gonna probably be like,

it's gonna be extremely busy for me to try to do 15 claims in one week on doing dailies,

especially if I show up at one and I'm gonna be there for four hours, right?

Just because it's a large water loss or there's a lot of smoke damage and fire and whatever.

So they're, and they can be totally different.

With the cat stuff, you're doing probably, you're doing one insurance company with one,

maybe two or three total policies that you have to deal with, right?

Over here, and one peril, hail, right, or wind.

But over here, it's every possible thing.

100

It's a bunch of different insurance companies, and it's, you know, so it's all, it could be anything, right?

101

You could have, I had claims where there was damage from flash bangs from SWAT teams throwing through windows

102

and there's damage on the inside of the house from flash bangs, right?

103

On a certain type of policy, and I gotta try to tease out on the policy whether or not that's covered, right?

104

And how to pay for it.

105

So, and you'll have fire, you'll have vandalism, you know, vehicle damage, right?

106

Airplane crashes into the side of the condo building or, you know, drunk driver at 11 o'clock in the morning.

107

You'll see, I mean, it's, you know, unfortunately, there are people that are out there, so you gotta be careful in general, you know, comes peeling around,

108

rooster tailing through the yard and takes out the corner of the house, knocks a bunch of brick off the house and runs down a bunch of trees and just totally shreds the yard, right?

109

That's covered, but it's got it, but you gotta like look in the policy and depending on what policy they have, it depends on how that you're gonna be able to pay for it, right, so these are way more complex.

110

You're not doing, you're gonna build up, like I mentioned previously, you're gonna build up a volume of claims,

111

but only based on what you can reasonably, realistically close by keeping high quality.

112

And on the daily side, it's gonna be a much, much lower number.

113

But again, these could be big, big claims.

114

And so whether or not it's, you make a better living as a cat adjuster or a daily adjuster,

115

I wouldn't say that one or the other plays second fiddle.

116

There are almost two different kinds of, really two different kinds of work.

117

And I think if you're creative, you got entrepreneurial spirit, and you got persistence and grit,

118

and you're willing to look for efficiencies at every place that you can, you can do really, really,

119

really well doing either one.

120

Right?

121

If you don't wanna travel, then you kind of have to go over here.

122

Problem is, this is the caveat, if you're new and you're watching this, you're like, oh, daily sounds great.

123

I wanna say, I don't wanna travel.

124

I just wanna stay home and be with my family, and dah, dah, dah, dah.

125

Problem is, is if it's a brand new adjuster,

126

most, not all, but most of the IA firms and carriers don't want you touching daily claims.

127

And the reason why is because they're so complex.

128

There's, you know, one claim can trigger a whole bunch of parts of the policy, including ALE, right?

129

Personal property.

130

Are there special endorsements on this policy?

131

There may be some, you know, maybe you might get a claim that was previously opened

132

and it has priors or it's just a large loss and you have to deal with a general contractor.

133

If you don't have any experience, you're going to be lost on a lot of the daily type claims, right?

134

So you can't really say, well, you know, picking CAT or DAILY.

135

The usual route, and it's something I talk about a lot, and it is the usual route, as long as I've been an adjuster since the 90s.

136

Start with CAT.

137

Suck it up, right?

138

Walk the roofs.

139

Do the whole nine yards.

140

Get it up there and get sweaty.

141

And learn the claims process and learn how to talk to contractors and learn how to deal with your phone.

142

get good in Xactimate, learn how to scope a loss and be efficient at it, right?

143

Learn how to take good high quality photos, clear photos, and put together a really high quality file in a repetitious,

144

relatively easy environment where every claim is it's hail, hail, hail, hail, hail.

145

Hail's covered no matter what.

146

I can't think of an exception.

147

There may be one.

148

Hail's always covered for most things that it hits, right?

149

It's easy.

150

You don't have to make a coverage decision on every single one.

151

Occasionally one will pop up with something weird, but by and large, it's going to be you really, really drilling into your brain, building muscle memory in the claims process.

152

And once you get a storm or two or three under your belt, and you're getting up to where you can close four or five claims a day pretty easily, and you're building good relationships, then that's when you can be like,

153

oh, by the way, do you have any daily opportunities?

154

I'd be interested in doing some daily.

155

And I can't think of an IA firm unless they have a hard limit

156

that you have to have at least a year's experience.

157

Once you've got a bunch of claims under your belt and they know you and they know your work product, they're going to be like, oh yeah, sure.

158

You sure you don't want to keep doing on CAD because we love you on CAD?

159

But if you want to do daily, then maybe we can figure out a way to get you over on daily, right?

160

And then that's when you can kind of move over to daily.

161

I know people don't, everybody wants to stay home.

162

Everybody wants to not climb roofs and and everything like that, but this is the job, right?

163

You're outside, even on daily claims, a fraction of these you're gonna be climbing on roofs because most of them aren't roof claims.

164

Some of them are certainly, but most of them are water claims or fire claims by and large.

165

It's depending again where you go or where you're at in the country, mostly water claims with fire and then other stuff, right?

166

You're not gonna be climbing roofs a bunch, but you kind of have to work your way up to it, right?

167

You can't just like jump straight into this and expect to be making it.

168

And they're going to bill more probably because they're going to be bigger claims usually.

169

This is, you kind of have to go through a little bit of the trial by fire in order, it's kind of the gateway into the world of claims.

170

And once you do this, then you can transfer transition over to this if you want to, or keep doing this.

171

You might be like, you know what?

172

I didn't want to do CAT, but I did CAT a couple of times and I've discovered that I absolutely loved it, right?

173

That kind of happened to me, right?

174

I was like my first storm.

175

I was excited to go, but when I got done with that storm, I vowed I would never do claims again because it was so stressful.

176

The next tournament they called me on, I went and I was off to the races.

177

But yeah, so that's basically what a daily adjuster is.

178

A daily adjuster is somebody that handles any claim that comes in in a typical area.

179

And they may have you there because the insurance company had somebody that was working there and then that person quit.

180

And now they've got to spend much time recruiting somebody else to put in that area.

181

So somebody still has to do the claims.

182

you're that guy or gal, right?

183

It could be for a myriad of reasons.

184

Some insurance companies don't have adjusters, right?

185

Some smaller regional companies, they have zero adjusters, right?

186

There are even some opportunities for you to work directly with the carrier and skip the IA firm.

187

Some carriers, smaller regional ones, and you really have to dig and look for them, they don't

188

they won't work through IA firms they'll just you guys work out a deal between each other

189

and they'll invoice you directly and you're not splitting it with anybody

190

which is probably a pretty cool deal

191

and you can develop a good relationship with companies that way as well because you're doing direct

192

and I would say the best way to answer this question

193

because like I said there are exceptions to this rule where you've got to go into CAD

194

and then come over to DAILY Maybe you can go straight to daily, possibly.

195

It depends on your other world career experience.

196

My best advice for you is to go to the NAIA conference and become a member of those guys.

197

Well, you might be able to become a member, but I would try to go to that conference.

198

That's NAIA.com.

199

Take a look into those guys.

200

Definitely, without question, I say this all the time, go to the NACA Convention National Association of Catastrophe Adjusters,

201

and it's every January in Nevada somewhere.

202

It's Reno that's coming up, but it's been in Vegas for the last several years.

203

And all the IA firms are going to be there.

204

There really won't be any carriers at that one.

205

There'll be more carriers.

206

There'll be some carriers at NAIA.

207

And go to PLRB as well, if you can get in.

208

I haven't gone to that conference.

209

I don't know the parameters there, but I know that there's lots and lots and lots and lots of carriers there.

210

And you may be able to just go booth to booth and be like, hey, I'm going to adjust your, do you hire adjusters?

211

You know, do you use the IA firm?

212

Who do you use?

213

Or if you don't, here's my card or let's talk about it, right?

214

Networking is pretty critical with any of this stuff.

215

But again, daily adjusting, not a bad way to go.

216

And you can make, you know, everybody's like, oh, you got to work hurricanes.

217

You know, you maybe you have to work a hurricane

218

or two or do a hurricane and then do two or three storms after that

219

to get some experience and then you transfer transition over to doing daily work

220

and just stay home or do deploy dailies, right?

221

But this this requires knowledge.

222

You got it.

223

You got to have some some claim skills before you can just jump straight to daily.

224

Did you know that this is just a clip of a much longer video?

225

to watch the whole show and for a chance to have your questions answered by me, become a member at adjustertvplus.com.

O que é a Técnica de Shadowing?

Shadowing é uma técnica de aprendizado de idiomas com base científica, originalmente desenvolvida para o treinamento de intérpretes profissionais. O método é simples, mas poderoso: você ouve áudio em inglês nativo e repete imediatamente em voz alta — como uma sombra seguindo o falante com 1-2 segundos de atraso. Pesquisas mostram melhora significativa na precisão da pronúncia, entonação, ritmo, sons conectados, compreensão auditiva e fluência na fala.

Prática de Shadowing: What does a daily field property insurance adjuster do | How to get into DAILY CLAIMS - Aprenda a falar inglês com vídeo

Por que praticar a fala com este vídeo?

Gramática & Expressões em Contexto

Armadilhas Comuns de Pronúncia

O que é a Técnica de Shadowing?