ฝึกพูดภาษาอังกฤษด้วยเทคนิค Shadowing จากวิดีโอ: English for Logistics Audio CD Oxford Business English | SpeakAble | English for Logistic NSTRU

Express Series.

English for Logistics by Marion Grussendorf.

Published and copyright Oxford University Press 2009.

Unit 1.

Exercise 1.

Speaker 1.

Logistics means that you manage the procurement and movement of goods and the storage of inventory.

Speaker 2 It means the delivery of the goods the customer needs at the right time, in the right place, and of the right quality.

Speaker 3 My definition of logistics is this.

It's to plan, organise and manage operations that provide services and goods.

Speaker 4 Logistics.

That's the purchasing, maintenance, distribution and replacement of material and staff.

Speaker 5 Logistics is the planning and support of operations such as warehousing,

inventory, transport, procurement, supply and maintenance.

Unit 1, Exercise 5, Speaker 1 My job is to organise the transport of goods either by sea,

air, road or rail.

An important part of the job is dealing with customer requests about the most suitable mode of transport.

My responsibilities also include negotiating good shipping rates with shipping lines and transport companies.

I also make booking reservations.

That means I book space on a ship, train, lorry or airplane.

Another part of the job is to consolidate a number of shipments under one bill of lading.

Apart from that, I have to deal with all the necessary documentation.

and in many cases I arrange customs clearance on behalf of my clients.

Speaker 2 I'm responsible for getting freight and passengers to their destination safely and on schedule.

Most of my customers are international transport or shipping companies.

In my job I have to make sure

that the cargo is not damaged on board the ship or while loading or unloading.

I'm also responsible for financial aspects.

That means, for example, I have to keep an eye on the budget and estimate costs.

Additionally, I advise customers on shipping rates and prepare quotations for our sales office.

Speaker 3 Generally, my job is to know where every piece of stock is at any given moment.

When new goods arrive, I check where to put them in the warehouse.

For all this, I use modern computer systems and sophisticated hardware and software.

Our warehouse management system helps us store and retrieve the goods quickly.

Another part of my job is to liaise with departments such as transport and production.

Apart from that, I ensure that vehicles, machines and any other kind of equipment are maintained to a high level.

And last but not least, I take care that health and safety standards are maintained.

Unit 2, Exercise 3, Provider 1.

We are one of the world's leading transport companies with a freight volume of 600,000 containers per year.

As a major non-vessel operating common carrier nvocc we can offer

our customers competitive rates with all major shipping lines as well

as flexible solutions for different sea freight requirements we specialize in solutions for full container loads fcl

and less than container consolidated loads lcl we also provide our customers with services such as web-based tracking for cargo in transit.

Provider 2.

As a specialist in home textiles, we can offer our clients customised services to meet their needs.

With more than 25 years' experience in the industry and a modern fleet of vehicles, we can ensure fast, safe delivery of your consignments.

Our services include order picking, packing, distribution and handling of all transport documentation.

Our team will be happy to assist you in all matters regarding your order.

Provider 3 Cargo Express is Asia's leading provider of air freight services.

Specialising in consolidated air freight forwarding, we can provide you with tailor-made solutions for your air transport

requirements requirements we work closely with air carriers around the world

and can offer our customers a wide range of flexible

and cost-effective services these include collection consolidation customs clearance distribution and online tracking of all cargo movements

Unit 2, Exercise 5.

1. As a major non-vessel operating common carrier, we can offer our customers competitive rates with all major shipping lines.

2. We specialise in solutions for full container loads,

FCL, and less than container consolidated loads, LCL.

3. As a specialist in home textiles, we can offer our clients customized services to meet their needs.

4. Our team will be happy to assist you in all matters regarding your order.

5. We can provide you with tailor-made solutions for your air transport requirements.

6. We work closely with air carriers around the world and can offer our customers a wide range of flexible and cost-effective services.

Unit 2, Exercise 12.

Speaker 1.

Express Logistics Online Shipping.

With our quick online shipping tool, you can find the right service to suit your shipping needs.

This online tool allows you to plan shipments, book collections and deliveries, and keep track of your consignments.

Using this system, you can also prepare shipping and customs documentation and check shipment records for up to 90 days.

To use QoS, simply log on by selecting your town or region from the drop-down menu on the left.

Speaker 2.

Intercargo eShipping Our web-based booking system offers you an extensive range of eServices designed to simplify your shipping requirements.

After registering with eShipping, you can make price requests, schedule transport and obtain real-time shipment information.

With this user-friendly tool, you can receive quotations for worldwide shipments and place orders.

You can also track pickups and deliveries.

With a mouse click, you can also download commercial documents in PDF format.

Unit 3, Exercise 2 Today I'm going to tell you something about CRP that means continuous replenishment.

I'll also explain how it can be used to lower inventory and operational costs and to shorten product lead times.

Let me start by explaining what CRP means.

It is a system which is activated by consumer demand and

which coordinates the flow of information and goods in the logistic chain.

CRP is a sales-based ordering system which works like this.

First of all, you decide what products you want to order at what stock level.

The system will use this information at the point of sale in the retail store.

Then the order is processed at the warehouse.

And finally, the goods are delivered to the retailer.

To illustrate how this works in practice, I'll give you an example.

The leading Russian clothes retailer, Young Fashion, introduced continuous replenishment three years ago.

With the new system, all orders are generated by computers, which process data received from cash registers.

The computer program, which is extremely flexible, is called Retail Ordering Assistant.

The orders are sent to the warehouse by electronic data interchange, where they are processed.

And finally, the goods are delivered to the different outlets according to a schedule.

Since the introduction of the CRP system,

Young Fashion have managed to cut inventory and transport costs by about 15 percent

and have reduced lead time to only 18 hours.

Moreover, errors in order processing have been reduced considerably by using scanning technology and EDI.

Unit 3, Exercise 9 Okay, let's get started.

You know that we need to discuss negotiation strategies with one of our medical equipment suppliers today.

I suppose we all agree that we are interested in a more cooperative relationship with our supplier, BAF.

I think we would definitely benefit from a strategic partnership.

How do you feel about that?

100

I agree.

101

I think we could lower costs considerably and work more efficiently if we cooperate it more closely.

102

But we need to think about reasons why they should enter into a partnership with us.

103

What are your thoughts on that, Giselle?

104

I think you're right.

105

That's why we should tell them

106

that it will be to their advantage to work with us because we are the market leader.

107

Yes, and I also suggest telling them that this is a good opportunity to associate with a major pharmaceutical brand like ours.

108

That sounds good.

109

In my opinion, it would also be important to point out that we are interested in establishing a long-term agreement.

110

Good idea.

111

And why don't we say that it's their chance to enter the pharmaceutical market?

112

So far, they haven't had access to this market.

113

Yes, good point.

114

Excellent.

115

Thanks for your comments.

116

I'll work out a catalogue with the points we have covered today and we'll send it to you tomorrow.

117

Unit 4.

118

Exercise 2.

119

Well, basically we have three shipping options.

120

We can use inland waterways, road or rail.

121

Right.

122

Let's start with the river barge.

123

How long would it take to ship the consignment by barge?

124

Normally about six days, but it often takes longer if the weather's bad.

125

And what about cost and flexibility?

126

It's cheap.

127

It's actually the cheapest of all the transport options.

128

It's not very flexible, though, mainly because there are only infrequent sailings.

129

There are barges to Shanghai twice a week.

130

OK, let's look at road transport.

131

It would only take four days to ship by truck, but the cost would be about 50% higher than by barge.

132

Yes, but wouldn't it be much easier?

133

That's true.

134

Let's see how this compares with rail.

135

Rail would definitely be faster than the truck option if we use the express service.

136

That takes three days.

137

But it would also be more expensive than shipping by road.

138

Transport costs are about 40% higher, and the system isn't very flexible.

139

Sometimes it is only possible to book space on the express train a few weeks in advance, and then perhaps we'd have to use the standard train,

140

which is much slower.

141

So, I think we need to check with our customer first and find out what's most important to them.

142

Unit 4, Exercise 8 First of all, we offer the general purpose container for any general dry cargo.

143

It comes with a timber floor and has various lashing devices to secure the load.

144

These lashing points are located horizontally at floor level and vertically next to the door corner posts.

145

Our refrigerated container called reefer can be used for delicate cargo and perishables.

146

It is temperature controlled and is particularly suitable for cargo that needs regulated or cool temperatures.

147

With our reefer, your cargo reaches its destination in perfect condition.

148

If you want to ship liquids, for example, foodstuffs or chemicals, we can provide you with our tank-tainer.

149

This is a standard container frame with a tank fitted inside.

150

As an extra, we also offer tank containers with electric plugs, in case the cargo needs cooling or heating during transport.

151

For bulky cargo we recommend the open top container.

152

It comes with a PVC tarpaulin cover instead of a roof panel to allow loading from the top.

153

The doors can be removed to make loading easier.

154

Last but not least, there is our flat rack container which is especially designed for heavy loads.

155

We recommend this special type of container for the transportation of heavy machinery and pipes.

156

Unit 5, Exercise 1.

157

Global Fred Logistics, Simon Dawson speaking.

158

Hello, this is Paola Santini from Marmi, Italia.

159

I'm calling about the train options described on your website.

160

Could you tell me a bit more about them?

161

Yes, of course.

162

What exactly would you like to know?

163

We have some new customers in the UK and will need to ship marble and granite to London next month.

164

What would be the best rail option for us? That depends.

165

For large volumes, I would recommend using block train transport.

166

If you want to If you ship smaller quantities, the single wagon option would be more suitable.

167

I see.

168

How flexible are the various options?

169

I mean, how early would we need to place our order?

170

If flexibility is important, I would suggest that you book the Flexi-Train Block-Train option.

171

It's a bit more expensive, but with that you can place your order up to 24 hours before the actual shipping date.

172

As an alternative, I can suggest single car transport, which is even more flexible.

173

You can order up to two hours before collection.

174

That sounds good.

175

Of course, it is always cheaper if you can plan transport well ahead.

176

In that case, we should also consider the other block train options.

177

OK.

178

Just one last question.

179

How much time would we have for loading?

180

At least seven hours, but we could arrange longer loading times if you like.

181

Thank you very much for your help.

182

I'll get back to you as soon as I have our customer-specific transport requirements.

183

Fine.

184

I look forward to hearing from you again.

185

Goodbye.

186

Bye.

187

Unit 5.

188

Exercise 6.

189

OK, so this is one of our larger containers, the 40-foot open top.

190

Its tear weight is 4,030 kilos, that is 8,880 pounds.

191

Its gross weight is 32,500 kilos.

192

And here are the internal measurements of the container.

193

The open top container's length inside is 12 metres, or 39 foot 5 inches.

194

Its internal width is 2.35 metres and its height is 2.32 metres, that's 7 foot 7 inches.

195

And the container's maximum payload is 28,470 kilos.

196

Unit 5, Exercise 12.

197

IFT International Forwarders, Martin Smith, how can I help you?

198

Hello, this is Carla Hansen from Cool Air Sweden.

199

I need a quotation for air freight to the United Arab Emirates.

200

I've been trying to complete the online quotation form, but it keeps crashing.

201

Oh, sorry about that.

202

We have had some problems with it recently.

203

I'll see if I can retrieve it.

204

You said your name was Hansen, didn't you?

205

Yes, that's right.

206

OK, here it is.

207

Well, it saved some of your details.

208

We can go through the rest of the consignment details over the phone, and I'll fill in the quotation for you you thanks go

209

ahead okay um let's start with the freight details could you

210

briefly describe the goods you want to ship they're cooling units

211

and they're going to dubai okay

212

so that's non-hazardous material how many units do you want to

213

ship 15 boxes with a gross weight of 150 kilograms each Right, and the size of each box?

214

Each box is 170 centimetres high, 145 centimetres wide, and 82 centimetres deep.

215

I think the volume would be about 30 cubic metres.

216

Okay, let me just check that for you.

217

Hold the line.

218

Hello?

219

Hi.

220

Okay, so the volume would be 30.31 cubic metres for the whole consignment.

221

Where do you want to ship the goods from?

222

Stockholm, Sweden.

223

And when would you like the units to be collected at your premises?

224

On August 3rd.

225

OK, got that.

226

When should delivery be made?

227

It's very important that our customer receives the units on August 6th.

228

Would that be a problem?

229

I don't think so, but I'll check.

230

Do you have any other special requirements?

231

No, just that delivery date.

232

OK, I'll get back to you with a quotation within the next two hours.

233

Could you give me your telephone and fax numbers please?

234

Yes, of course.

235

My number is 0046 890 265 030.

236

And the fax number is 0046 890 265 039.

237

And my name is Carla Hansen.

238

Thanks very much, Ms Hansen.

239

I'll speak to you soon.

240

Goodbye.

241

Thank you.

242

Bye.

243

Unit 6.

244

Exercise 5.

245

I've talked to all of them and the fastest service would take 48 hours.

246

Can't we use someone that specializes in express deliveries?

247

Not really.

248

I've checked this option too, but I'm not sure it would work for us because they offer a very limited loading capacity.

249

This means that we would have several smaller partial deliveries.

250

And we'd have to pay a lot more as a result.

251

Hmm.

252

What about the weekend delivery?

253

That's possible, isn't it?

254

I'm afraid not.

255

We can't deliver at the weekend because of the HDV driving ban on Saturdays and Sundays.

256

Oh dear.

257

I had no idea this delivery would cause so many problems.

258

I'll talk to GLP again, and we'll get back to you later.

259

Thanks for your help.

260

No problem.

261

Speak to you soon.

262

Bye.

263

Bye.

264

Unit 7, Exercise 5 OK, let's get started.

265

We are here today to discuss how we can improve our warehouse management system, which, as you all know, is outdated and not very efficient.

266

I think this new warehouse area management system wms 2x would help us cut costs

267

and optimize our processes let me give you some of its main features

268

and benefits one great advantage of wms 2x is that we could reduce the number of warehouses across canada

269

by centralizing the inventories in one single location this means

270

that we could service all our north american customers from one

271

warehouse another interesting feature of wms2x is customer order cycle times it optimizes processes

272

and can reduce customer order cycle times by up to 25 percent

273

if we manage to improve our processes in this area we

274

could increase customer satisfaction by getting the goods to them faster

275

warehouse management could be improved as well by transferring departments now

276

working at different places to one single place this could involve the areas receiving order picking

277

and packing wms2x would also help us reduce warehouse area and ground space

278

i think it's another big plus point

279

that we could have just one warehouse floor instead of the

280

four we have now this could be achieved by installing an automated storage and retrieval system

281

the new system would also enable us to track the material flow at any given moment

282

And one last advantage is the print-on-demand feature.

283

This allows printing of labels, brochures and customer guidelines in 25 languages.

284

Unit 7, Exercise 9 OK, this is how the system works.

285

It's actually quite simple.

286

After the goods have arrived at the packing location, the first step is to scan in the barcode of the shipping box.

287

After that, you enter the packing location dialog.

288

Okay, I got that.

289

What is the next step?

290

Well, following that, you can see and access all positions in the picking container.

291

I see.

292

If you use this function, you can form one or several packages, and once the package is complete,

293

the system will automatically calculate the weight using a data interface between the scales and the system.

294

Sounds good.

295

What about the shipping labels?

296

That is actually the next step.

297

The system will print the shipping label after you have selected the means of transport.

298

And now we come to the last stage of this process.

299

After the order has been completed, the delivery note is printed automatically.

300

Unit 8, Exercise 3, Conversation 1 Hi Peter, it's Simon here.

301

Hi Simon, how are you doing?

302

Fine thanks.

303

Um, listen Peter, I've just had a call from our customer in Iceland.

304

They are very upset because that shipment of bath pearls in plastic containers which was supposed to be delivered this morning, hasn't arrived yet.

305

Do you know anything about this?

306

Sorry, I have no idea at the moment, but I'll find out.

307

Do you want me to get in touch with a customer as soon as I know what the problem is?

308

Yes, that would be great.

309

The customer says they urgently need the consignment because they want to start packaging on Monday.

310

OK, I'll get onto it straight away.

311

Talk to you later then.

312

Bye.

313

Bye.

314

Conversation 2 Bio Beauty Pharma, Britt Egbert speaking.

315

Hello, Ms Egbert.

316

This is Peter Bott from Vita Cosmetics.

317

I understand there is a problem regarding the shipment of bath pearls you should have received this morning.

318

Yes, well, the containers still haven't arrived.

319

What's the problem?

320

I've just checked all the documents, and it seems that we used the wrong address.

321

Your consignment was delivered to another customer by mistake.

322

I'm really sorry about this, Miss Eckbert, but I'll do everything I can to get this problem sorted out.

323

If I talk to our forwarders here in the UK now, I'm sure we'll find a solution.

324

Okay.

325

But make sure we have the consignment by Monday.

326

Otherwise we'll be in serious trouble.

327

Yes, I understand.

328

I'll get back to you as soon as I've spoken to the forwarder.

329

Conversation 3 Hello, Miss Egbert.

330

This is Peter Bott again.

331

I've just talked to our freight forwarders here in the UK.

332

Okay.

333

They'll pick up the containers at the other customers' premises tomorrow morning and get them shipped to Iceland by express cargo.

334

That way you should have them by Friday afternoon.

335

Would that be okay for you?

336

Yes, that sounds good.

337

Excellent.

338

There's just one other thing.

339

As I said before, the address on the documents traveling with the containers is wrong.

340

Could you make sure that your logistics people know that?

341

Otherwise, the consignment might be rejected at the gate.

342

Yes, I'll see to that.

343

Thanks for your help.

344

It's the least I can do.

345

Let me know if there are any other problems.

346

I will.

347

Bye.

348

Unit 8, Exercise 10.

349

Speaker 1.

350

Open account.

351

We mainly do business in Europe, where most of our customers expect us to give them open account terms.

352

Obviously, this method of payment is good for the buyers, but not for us as exporters, because we don't really have any control over the payment process.

353

We can ask the customer to pay at a certain date or within a certain period, but we can never be sure that they will pay then.

354

To protect ourselves against non-payment or customer insolvency, we usually take out credit insurance.

355

Speaker 2.

356

goods we supply.

357

Speaker 3.

358

Advanced Payment.

359

We're a small company specialising in high quality computer hardware.

360

Our company policy is that customers have to pay up front.

361

That means the customers transfer the money before we ship the hardware to them.

362

Because we're a small business, our cash flow situation doesn't allow us to offer customers longer credit periods.

363

We wouldn't be able to cope with delayed payment or customers not paying at all.

364

For us as sellers, it's the most secure payment method.

365

We know of course that most of our customers would prefer other payment facilities.

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ฝึกพูดภาษาอังกฤษด้วยเทคนิค Shadowing จากวิดีโอ: English for Logistics Audio CD Oxford Business English | SpeakAble | English for Logistic NSTRU

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