Pratique du Shadowing: Strata Conflicts and How to Prevent Them - Apprendre l'anglais à l'oral avec la vidéo

without further ado let's get this going

so my name is chris stepchuk i'm the ceo

and managing broker of fort park property management and real estate uh mission

and vision so this is basically what we do uh

so our vision is fort park helps improve strata living through practical guidance

and care and care being an acronym for customer uh centric communication accountable team players

responsive and respectful leadership and enthusiastic to add value to our customers

who are you guys and and i do appreciate you taking time out of your busy days today to join us

for this i i know everyone's got lots on the go especially if you're on strata council so

uh our mission is we guide property owners through the challenges of strata living through honest communication

and expert advice to help maintain the long -term value of your homes.

So we're going to probably skip over this little part here,

but today basically we're going to be talking about 11 conflict areas that every council should have a plan for.

so uh and there's many more sources of conflict

but inevitably in a strata owners are living together in a community

and anytime you bring people together with different interests and backgrounds

and wants and needs you're going to have some form of conflict

and sometimes the conflict can be problematic

and sometimes it can be resolved very easily

so we're going to be talking about kind of the things we see popping up most often

and how we deal with it.

So parking is number one.

This can be a huge source of conflict.

And one of the most frequent sources, I would say, especially when it's designated common property and there aren't enough stalls to go around.

So if your property was built prior to, I don't know, 2010 or maybe kind of the mid 2000s,

it was probably common property.

More recently, they've been designated as limited common property, which makes it easier because it runs with the title, you get your stall, it's limited to you.

But where it's common property, it can be reallocated by the strata council on a short -term basis, so usually every year.

And it's very often done based on how many cars people have

or how much space how many bedrooms there's different formulas

that councils will use it can be problematic especially

when there's not enough to go around one of the ways

we've been able to see owners have been able to deal with this is designating it as limited common property

so changing it from common to limited common there's usually a

bit of disagreement in terms of how that's going to lay out

but once it's done it's done and it does require a three quarter voted the owners to do that.

Visitor parking is another one we see popping up every now and again.

Visitor stalls, generally speaking, are pretty limited.

Generally, the developers aren't making money on the visitor parking stalls.

They're making money on the units they sell.

So they're not going to have too many of those if not necessary.

So owners with second vehicle or long -term guests can sometimes chew them up and that causes issues.

How we've seen it successfully dealt with is setting clear written visitor parking rules.

So make it very unambiguous and

whether that rule is time limits in terms of how long you can park there or who exactly can park there.

Maybe the occupants of the household aren't allowed to park there for more than half an hour or something like that.

So it really is a visitor thing.

You can issue guest passes for owners to use.

This is really helpful.

So usage can be tracked and enforced properly.

Another big one here is noise complaints.

So especially in wood frame, low rises,

less often in townhouse complexes where there's a little bit of separation

and less often in concrete buildings as well

but we still see you know a lot of noise complaints

in those those buildings um it just depends on the construction

and the makeup of it so how you can deal with that well you can set clear, quiet hour bylaws that mirror the municipal bylaws.

to avoid confusion.

So if the municipal bylaws say, you know, no noise after 10 and your bylaws say no noise after 11, that can be a little bit of an issue.

So try and try and mirror them where you can, where it makes sense.

Set a very objective decibel level rather than a subjective, it's just too loud, right?

I mean, what's too loud to one person might be not loud enough to another person,

right so make that a little bit more objective um restrict your laundry hours

if you have common laundry facilities uh define flooring underlay requirements in your bylaws

if people are switching from carpet to to you know hardwood

or laminate or vinyl plank seems to be the most popular right now uh

and then be prepared to hire a sound engineer if noise is an ongoing problem I mean, you can put that right in your budget.

I've seen lots of CRT cases where the CRT is requesting that,

you know, based on a noise complaint that a sound engineer is brought out

and they can test the decibel levels and then you can properly address it.

It sounds like a lot of overkill, but, I mean, we've got cases where these sound complaints have been going on for years and years and years.

And it really is the only way to get to the root of the problem.

And then they can come up with suggestions in terms of how you can deaden some of the sound.

Maybe it's putting insulation in between the joists or something to that effect.

Smoking.

Smoking is another big one.

This can be a really, really big source of conflict.

You know, smoke drifting from balconies, patios, lawns can be very irritating for non -smokers.

When you add children into the mix, it can make it even, you know, heightened emotions can come to the forefront.

So I think having very clear,

concise bylaws, such as no smoking on common areas or limited common areas within a certain distance of the building,

things like that, you may want to consider banning smoking entirely in the strata lots.

that is a very common thing we're seeing more

and more stratus doing and if you're going to do

that though we generally recommend adding in grandfather clauses

if there are existing smokers in the building so

that a you can get the bylaw passed

and b it just avoids more conflict and we've seen that

that is usually a lot more successful than just trying to outright ban it

and then when new owners or new tenants come into the unit then they would have to follow the new bylaws

uh next one we've got is pets

so barking dogs owners not cleaning up after pets those are very common complaints um maybe a

dog you know by biting at an owner we've seen

that in in uh buildings and things like that so So I think that how you can deal with that particularly,

so have very clearly defined pet bylaws, covering behavior, cleanup expectations, things like that,

what the process is for fining if owners are non -compliant.

And then we've seen a lot of bylaws sometimes have breed restrictions for pets.

That tends to create a lot of issues very often um size guidelines are generally a little bit more

if you're going to be restricting based on certain things size

100

guidelines might be better although you know what small dog can be yappier than a big dog right

101

so it really depends what you're trying to solve with your pet bylaws

102

but the more concise you can be about it i think the better

103

uh challenging owners so this is one

104

that um i think is a um a really really difficult one

105

and and it can be very vague right what is a challenging owner well

106

if you're in a building

107

that has a challenging owner you probably know what a challenging owner is uh there's usually one

108

or two in every building they can make council's job very very difficult

109

maybe that's just a lot of frivolous complaints maybe just can't seem to play nicely with others

110

there can be all sorts of different possibilities

111

but how do you deal with

112

that as a council it can become very daunting especially

113

if you're self -managed and you don't have a third party intermediary in between.

114

So here's a couple things, a couple tips that kind of help require complaints to be submitted in writing.

115

Keep it as formal as possible and keep it so

116

that it's not just as simple as picking up the phone and someone calling in a complaint.

117

Review complaints only at scheduled meetings.

118

So if you're getting complaints from a certain owner, like daily, like we've seen certain owners do, you can just say, you know, have an automated response months,

119

we've received your inquiry or your complaint, and it will be dealt with at the next scheduled meeting, which meetings are held every three months,

120

and decisions will be noted in the minutes.

121

So that's a way of not clogging up your inboxes

122

and driving yourself absolutely batty if you end up with one of these type situations.

123

Follow a clear and consistent complaint resolution process.

124

You know, we recommend that you follow kind of the section 135 five in the strata act

125

and make it very clear so and note that in the minutes

126

so owners are very aware of what the process is and

127

when they'll be responded to record all decisions in the minutes

128

you want to record you know it doesn't have to be ultra detailed

129

but the decisions should still be noted in there

130

and then funnel the complaints through your management

131

if you're using a uh management company

132

or um legal counsel uh is very often recommended

133

and i hear this a lot well we don't want to

134

have to pay for a lawyer to do these things well

135

you know at the end of the day it's it's a budget item

136

and having legal counsel is highly recommended

137

and having a legal budget is highly recommended i think

138

that um especially with what we're seeing right now with you know more

139

and more owners sending in complaints that are obviously generated through ai

140

and they look like legal documents but they're not really correct

141

councils are having to deal with this kind of stuff more and more than ever before

142

and you know where we've seen uh

143

that kind of overwhelming council we generally would go out

144

and recommend that they hire their own legal counsel that can then counterpoint any of these things that are coming in.

145

So just something to keep in mind.

146

I think AI, although it will probably create a lot of efficiencies and a lot of things for us,

147

it will also create these kind of AI lawyers that are lurking out there right now.

148

Leaks and water ingress.

149

This is a huge source of issues and complaints and stratas.

150

And it's a really difficult one

151

because who is responsible is one of the most common questions that we get and councils get.

152

And it's very, very difficult to sometimes ascertain who is responsible in the event of a leak

153

that causes damage to three or four other units.

154

And it's not always a cut and dry answer.

155

There can be a lot of gray areas.

156

So you also have a lot of stakeholders involved in these.

157

So it can be restoration companies, multiple insurance companies, management companies.

158

Sometimes you've got like a rental management company managing the unit

159

you've got the strata management you might have tenants owners involved adjusters on both sides right

160

or maybe if it's three or four units you have adjusters for all three

161

or four units so they get very heated they get very finger pointy

162

or they can you've got a lot of money sometimes involved

163

so it's good to just kind of figure out a general

164

process for these lay out clear procedures how disputes are resolved

165

and budget for legal advice very often you're going to need to get a legal opinion

166

if you're not you know generally speaking the insurers are going to be fairly good about guiding you through this

167

but not always sometimes there's a disagreement.

168

And then having very clear chargeback bylaws in place so

169

that deductibles can be billed back to an owner when appropriate or repairs.

170

You know, it's not uncommon in a situation where an owner's dishwasher leaks, it leaks down two or three floors, it causes

171

a hundred thousand dollars in damage uh there's a 25 000

172

or a fifty thousand dollar deductible in place

173

and the owner doesn't have insurance and this is like happens all the time

174

so now the strata either has to eat the fifty thousand dollar deductible

175

or they have to go back to that owner who doesn't have insurance and get that money from them um which

176

hopefully they have insurance, but if they don't, you need a good chargeback bylaws so that you can go back and charge them for it.

177

Otherwise, the strata may be out the money.

178

So that's a tricky one.

179

Owner AR.

180

So when owners owe money, can't pay, feelings can run really high and emotions can get heightened.

181

Fingers get pointed very quickly in these situations.

182

So what can you do about this um well i think number one is the special levies

183

if you guys are anticipating special levies give plenty of notice

184

a large runway is going to alleviate a lot of the concerns

185

um so owners can budget accordingly you know minute everything right

186

if you've got you know your podium coming up in two

187

or three years uh put it in the minutes

188

that podium is going to be coming up in two to

189

three years you're estimating it's going to be a million dollars

190

or whatever it might be bring it up at your AGM

191

and just so owners aren't caught off guard you can even break

192

that down for people this is what a million dollars is

193

going to look like across 20 units it's going to be

194

50 ,000 each on average keep the budgeting process very transparent

195

if you can ideally you could even start saving through your your CRF and putting money aside for that specific thing,

196

whether it's a podium or an elevator or a roof.

197

And maintain a really well laid out five year capital plan.

198

It's not hard to come up with one of these, especially if you've got a depreciation report that basically already does that for you.

199

Make sure the depreciation report is talked about during council meetings, during AGMs.

200

Make sure it's accessible to the owners through portal

201

or however you've distributed that to the owners

202

so they're just alleviating those surprises i think it's going to help people plan

203

and it will help alleviate some of the ar and

204

when i talk about ar it's more like uh you know not strategies necessarily

205

but it's more like okay there's a twenty thousand dollar levy

206

or a fifty thousand dollar levy or or you know we're going to see big, big, big levies over the next number of years now that these depreciation reports are mandatory.

207

There's going to be a lot of that going on, and we're already seeing it.

208

Common area maintenance.

209

So requests like patio balcony, window repairs.

210

So things that are common property, they're the responsibility of the strata corporation, but the strata might not

211

have the money for patio repairs or the windows or things like

212

that so they can create a lot of conflict um

213

so just make sure you've set up a really clear process

214

for maintenance requests forms plus an automated tracking system are strongly recommended update owners on a set cadence

215

and tell them up front how often that will be um you know we recommend that Note every decision in the minutes.

216

You know, again, the more transparency there is, the more people understand that their requests are being addressed,

217

even if they're not going to be taken care of,

218

that I think that just lessens the kind of conflict that you can see. And next one here. is communication.

219

So a lot of these things can be taken care of through communication.

220

So breakdown in communication between council and the owners is usually the source of most conflict in strata.

221

And you could say not just in strata, but that would be in,

222

you know, relationships, in business, in life. So define exactly when

223

and how formal responses will be given whether it's through the portal through email uh forms

224

or during council meetings whatever that process is just make sure it's clearly defined

225

so people understand when they can expect to hear back on things document the process

226

so that expectations are consistent and visible

227

but the root of most conflict definitely is communication another one we've got here is short -term rentals

228

so these can uh this is kind of a bonus one

229

i threw in here um these can create a lot of of chaos

230

when a home suddenly turns into a hotel

231

and council isn't prepared for it if the owners are accepting of it

232

and you've you know you allow short -term rentals and things like that

233

it's usually fine but it's it's when things change suddenly and uh people aren't ready for it so

234

if you're allowing them just make sure you're noting very clear bylaws

235

or even rules they can be less formal and set formal expectations up front plan for the practical impact so

236

this could lead to extra garbage more traffic parking you know

237

fobs people doing you know losing fobs all the time not

238

knowing where the garbage is supposed to go things like

239

that you might need to budget for it a little bit

240

and maybe you need a caretaker on site dealing with some of

241

that um and if you're not allowing them make it also very clear

242

and and i'd suggest writing a bylaw

243

so the rule is unambiguous to every owner um you know you can put in a bylaw

244

that allows you to fine up to a thousand dollars a night

245

if you really don't want them and we would recommend that

246

if you're if you don't want short -term rentals

247

so the common thread here nearly every conflict on this list

248

is prevented the same way with clear bylaws consistent process everything

249

documented in the minutes i'd say write it down uh set the process

250

and communicate early so set expectations for how and

251

when owners will hear back when owners you know have a gripe about something

252

and it just goes into the netherverse that's

253

when people get really upset um so i would say

254

that would probably uh about wrap it up for the the

255

10 plus 1 uh sources of conflict how to deal with them uh now we're gonna

📺 Même chaîne

✨ Vidéo recommandée

232 phrases

STRATA MANAGEMENT WITH ASSOCIA BRITISH COLUMBIA

Business EnglishWorking Adults

166 phrases

Quick Thinks: A CLEAR Way Through Conflict

Business EnglishWorking Adults

99 phrases

OECD Transfer Pricing Guidelines 2022 - Chapter 1 - The Arm's Length Principle

Business EnglishUniversity StudentsWorking Adults

6 phrases

How To Deal With Construction Delays

Business EnglishWorking Adults

220 phrases

Leadership: Managing People Unit 5

Business EnglishUniversity StudentsWorking Adults

190 phrases

Trading Strategist: The Prop Firm Edge Isn't Your Strategy, It's How You Manage The Accounts!

Business EnglishUniversity StudentsWorking Adults

174 phrases

Introduction to Housing - City Beautiful Basics

Business EnglishUniversity StudentsWorking Adults

352 phrases

Why Renewals Are Won or Lost Before the Renewal Call

Business EnglishWorking Adults

180 phrases

Armchair Architects: Resiliency in the Cloud – Core Patterns

Business EnglishUniversity StudentsWorking Adults

145 phrases

Which Commercial property sectors will benefit from AI? | The Market in Minutes

Business EnglishUniversity StudentsWorking Adults

271 phrases

How to Stand Out in a Saturated Market (Brand Playbook)

Business EnglishWorking Adults

Vocabulaire et conseils d’expression pour cette leçon

Cette vidéo contient 255 phrases et 3234 mots à répéter en shadowing. La partie parlée dure 21:43. Le locuteur parle à un rythme régulier d’environ 149 mots par minute, confortable pour le shadowing. 84 % des mots font partie des 3 000 mots les plus courants en anglais ; le reste mérite d’être vu avant de commencer.

Vocabulaire clé de cette vidéo

15 mots moins courants de la vidéo, avec leur prononciation et leur sens :

complaint /kəmˈpleɪnt/ (nom) — plainte, réclamation. The act of complaining.
visitor /ˈvɪzɪtɚ/ (nom) — visiteur, visiteuse. Someone who visits someone else; someone staying as a guest.
levy /ˈlɛ.vi/ (verbe) — lever. To impose (a tax or fine) to collect monies due, or to confiscate property.
formal /ˈfɔɹməl/ (adjectif) — formel, soutenu. In accordance with established forms.
leak /liːk/ (nom) — fuite, voie d'eau. A crack, crevice, fissure, or hole which admits water or other fluid, or lets it escape.
expectation /ˌɛk.spɛkˈteɪ.ʃən/ (nom) — attente. The act or state of expecting or looking forward to an event as about to happen.
stall /stɔːl/ (nom) — stalle, logette. A compartment for a single animal in a stable or cattle shed.
consistent /kənˈsɪs.tənt/ (adjectif) — constant. Of a regularly occurring, dependable nature.
pet /pɛt/ (nom) — animal de compagnie, animal familier. An animal kept as a companion or otherwise for pleasure, rather than for some practical benefit or use.
repair /ˈɹiːpɛɚ/ (verbe) — réparer. To restore to good working order, fix, or improve damaged condition; to mend; to remedy.
counsel /ˈkaʊn.səl/ (nom) — conseil. The exchange of opinions and advice especially in legal issues; consultation.
podium /ˈpəʊ.di.əm/ (nom) — podium. A platform on which to stand, as when conducting an orchestra or preaching at a pulpit; any low platform or dais.
alleviate /əˈli.vi.eɪt/ (verbe) — adoucir, calmer. To reduce or lessen the severity of a pain or difficulty.
practical /ˈpɹæk.tɪ.kəl/ (adjectif) — pratique. Relating to, or based on, practice or action rather than theory or hypothesis.
mirror /ˈmiɹɚ/ (nom) — glace, miroir. A smooth surface, usually made of glass with reflective material painted on the underside, that reflects light so as to give an image of what is in front of it.

Les verbes à particule que vous entendrez

deal with (verbe) — traiter. To handle verbally or in some form of artistic expression; to address or discuss as a subject.
come up with (verbe) — inventer, imaginer. To manage to produce, deliver, or present (something) by inventing, creating, thinking of, or obtaining it.
pop up (verbe) — se pointer. To come up with a "pop" sound.
clean up (verbe) — nettoyer. To make an area or a thing clean; to pick up a mess; to tidy.
figure out (verbe) — cerner. To come to understand; to discover or find a solution; to deduce.
go back (verbe) — rentrer, retourner. To return to a place or state after having been there at a previous time.
go on /ˈɡoʊˌɒn/ (verbe) — continuer. To continue in extent.
go out (verbe) — sortir. To leave, especially a building.

Prononciation à surveiller

Le locuteur utilise 73 contractions et formes réduites, comme you're, we've, we're. Prononcez-les sous leur forme courte, telles que vous les entendez.

Les sons « th »: thread /ˈθɹɛd/, grandfather /ˈɡɹæn(d)ˌfɑðɚ/, enthusiastic /ɪnˌθjuːzɪˈæstɪk/
Les sons « sh » et « zh »: expectation /ˌɛk.spɛkˈteɪ.ʃən/, emotion /ɪˈməʊ.ʃən/, efficiency /ɪˈfɪʃ.ən.si/, suggestion /səˈd͡ʒɛst.ʃən/, confusion /kənˈfjuːʒən/
Mots longs — placez bien l’accent: expectation /ˌɛk.spɛkˈteɪ.ʃən/, alleviate /əˈli.vi.eɪt/, municipal /mjuˈnɪsɪpəl/, problematic /ˌpɹɑ.bləˈmæt.ɪk/, disagreement /dɪsəˈɡɹiːmənt/

Comment s’entraîner avec cette vidéo

Écoutez la vidéo en entier une fois sans parler et notez les mots que vous ne connaissez pas.
Répétez phrase par phrase à vitesse normale, en reprenant chacune jusqu’à ce que votre rythme corresponde à celui du locuteur.
Enregistrez-vous et comparez avec l’original, en faisant attention à des mots comme complaint, visitor, levy.

La grammaire de cette vidéo

Les structures que le locuteur utilise le plus, avec les mots exacts de la vidéo :

Structure	Dans la vidéo
Present perfect have/has + participe passé — une action passée qui compte encore maintenant	they've been designated · we've been · we've seen
Voix passive be + participe passé — l’accent est mis sur ce qui arrive, pas sur qui le fait	can be resolved · was built · they've been designated

Qu'est-ce que la technique du Shadowing ?

Le Shadowing est une technique d'apprentissage des langues fondée sur la science, développée à l'origine pour la formation des interprètes professionnels. Le principe est simple mais puissant : vous écoutez de l'anglais natif et le répétez immédiatement à voix haute — comme une ombre suivant le locuteur avec un décalage de 1 à 2 secondes. Les recherches montrent une amélioration significative de la précision de la prononciation, de l'intonation, du rythme, des liaisons, de la compréhension orale et de la fluidité.

Technique du shadowing : lire le guide complet étape par étape →

Pratique du Shadowing: Strata Conflicts and How to Prevent Them - Apprendre l'anglais à l'oral avec la vidéo

Stop Using Your Inbox as a To-Do List

Top 10 Tips to Keeping Strata Insurance Premiums Low (Vancouver, BC)

Save Strata Money with These Top 10 Long Term Maintenance Tips

STRATA MANAGEMENT WITH ASSOCIA BRITISH COLUMBIA

Quick Thinks: A CLEAR Way Through Conflict

OECD Transfer Pricing Guidelines 2022 - Chapter 1 - The Arm's Length Principle

How To Deal With Construction Delays

Leadership: Managing People Unit 5

Trading Strategist: The Prop Firm Edge Isn't Your Strategy, It's How You Manage The Accounts!

Introduction to Housing - City Beautiful Basics

Why Renewals Are Won or Lost Before the Renewal Call

Armchair Architects: Resiliency in the Cloud – Core Patterns

Which Commercial property sectors will benefit from AI? | The Market in Minutes

How to Stand Out in a Saturated Market (Brand Playbook)

Vocabulaire et conseils d’expression pour cette leçon

Vocabulaire clé de cette vidéo

Les verbes à particule que vous entendrez

Prononciation à surveiller

Comment s’entraîner avec cette vidéo

La grammaire de cette vidéo

Qu'est-ce que la technique du Shadowing ?