Prática de Shadowing: Strata Conflicts and How to Prevent Them - Aprenda a falar inglês com vídeo
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without further ado let's get this going
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so my name is chris stepchuk i'm the ceo
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and managing broker of fort park property management and real estate uh mission
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and vision so this is basically what we do uh
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so our vision is fort park helps improve strata living through practical guidance
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and care and care being an acronym for customer uh centric communication accountable team players
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responsive and respectful leadership and enthusiastic to add value to our customers
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who are you guys and and i do appreciate you taking time out of your busy days today to join us
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for this i i know everyone's got lots on the go especially if you're on strata council so
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uh our mission is we guide property owners through the challenges of strata living through honest communication
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and expert advice to help maintain the long -term value of your homes.
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So we're going to probably skip over this little part here,
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but today basically we're going to be talking about 11 conflict areas that every council should have a plan for.
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so uh and there's many more sources of conflict
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but inevitably in a strata owners are living together in a community
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and anytime you bring people together with different interests and backgrounds
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and wants and needs you're going to have some form of conflict
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and sometimes the conflict can be problematic
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and sometimes it can be resolved very easily
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so we're going to be talking about kind of the things we see popping up most often
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and how we deal with it.
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So parking is number one.
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This can be a huge source of conflict.
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And one of the most frequent sources, I would say, especially when it's designated common property and there aren't enough stalls to go around.
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So if your property was built prior to, I don't know, 2010 or maybe kind of the mid 2000s,
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it was probably common property.
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More recently, they've been designated as limited common property, which makes it easier because it runs with the title, you get your stall, it's limited to you.
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But where it's common property, it can be reallocated by the strata council on a short -term basis, so usually every year.
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And it's very often done based on how many cars people have
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or how much space how many bedrooms there's different formulas
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that councils will use it can be problematic especially
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when there's not enough to go around one of the ways
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we've been able to see owners have been able to deal with this is designating it as limited common property
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so changing it from common to limited common there's usually a
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bit of disagreement in terms of how that's going to lay out
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but once it's done it's done and it does require a three quarter voted the owners to do that.
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Visitor parking is another one we see popping up every now and again.
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Visitor stalls, generally speaking, are pretty limited.
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Generally, the developers aren't making money on the visitor parking stalls.
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They're making money on the units they sell.
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So they're not going to have too many of those if not necessary.
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So owners with second vehicle or long -term guests can sometimes chew them up and that causes issues.
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How we've seen it successfully dealt with is setting clear written visitor parking rules.
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So make it very unambiguous and
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whether that rule is time limits in terms of how long you can park there or who exactly can park there.
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Maybe the occupants of the household aren't allowed to park there for more than half an hour or something like that.
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So it really is a visitor thing.
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You can issue guest passes for owners to use.
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This is really helpful.
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So usage can be tracked and enforced properly.
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Another big one here is noise complaints.
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So especially in wood frame, low rises,
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less often in townhouse complexes where there's a little bit of separation
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and less often in concrete buildings as well
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but we still see you know a lot of noise complaints
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in those those buildings um it just depends on the construction
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and the makeup of it so how you can deal with that well you can set clear, quiet hour bylaws that mirror the municipal bylaws.
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to avoid confusion.
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So if the municipal bylaws say, you know, no noise after 10 and your bylaws say no noise after 11, that can be a little bit of an issue.
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So try and try and mirror them where you can, where it makes sense.
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Set a very objective decibel level rather than a subjective, it's just too loud, right?
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I mean, what's too loud to one person might be not loud enough to another person,
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right so make that a little bit more objective um restrict your laundry hours
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if you have common laundry facilities uh define flooring underlay requirements in your bylaws
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if people are switching from carpet to to you know hardwood
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or laminate or vinyl plank seems to be the most popular right now uh
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and then be prepared to hire a sound engineer if noise is an ongoing problem I mean, you can put that right in your budget.
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I've seen lots of CRT cases where the CRT is requesting that,
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you know, based on a noise complaint that a sound engineer is brought out
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and they can test the decibel levels and then you can properly address it.
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It sounds like a lot of overkill, but, I mean, we've got cases where these sound complaints have been going on for years and years and years.
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And it really is the only way to get to the root of the problem.
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And then they can come up with suggestions in terms of how you can deaden some of the sound.
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Maybe it's putting insulation in between the joists or something to that effect.
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Smoking.
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Smoking is another big one.
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This can be a really, really big source of conflict.
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You know, smoke drifting from balconies, patios, lawns can be very irritating for non -smokers.
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When you add children into the mix, it can make it even, you know, heightened emotions can come to the forefront.
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So I think having very clear,
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concise bylaws, such as no smoking on common areas or limited common areas within a certain distance of the building,
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things like that, you may want to consider banning smoking entirely in the strata lots.
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that is a very common thing we're seeing more
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and more stratus doing and if you're going to do
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that though we generally recommend adding in grandfather clauses
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if there are existing smokers in the building so
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that a you can get the bylaw passed
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and b it just avoids more conflict and we've seen that
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that is usually a lot more successful than just trying to outright ban it
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and then when new owners or new tenants come into the unit then they would have to follow the new bylaws
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uh next one we've got is pets
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so barking dogs owners not cleaning up after pets those are very common complaints um maybe a
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dog you know by biting at an owner we've seen
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that in in uh buildings and things like that so So I think that how you can deal with that particularly,
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so have very clearly defined pet bylaws, covering behavior, cleanup expectations, things like that,
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what the process is for fining if owners are non -compliant.
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And then we've seen a lot of bylaws sometimes have breed restrictions for pets.
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That tends to create a lot of issues very often um size guidelines are generally a little bit more
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if you're going to be restricting based on certain things size
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guidelines might be better although you know what small dog can be yappier than a big dog right
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so it really depends what you're trying to solve with your pet bylaws
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but the more concise you can be about it i think the better
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uh challenging owners so this is one
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that um i think is a um a really really difficult one
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and and it can be very vague right what is a challenging owner well
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if you're in a building
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that has a challenging owner you probably know what a challenging owner is uh there's usually one
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or two in every building they can make council's job very very difficult
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maybe that's just a lot of frivolous complaints maybe just can't seem to play nicely with others
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there can be all sorts of different possibilities
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but how do you deal with
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that as a council it can become very daunting especially
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if you're self -managed and you don't have a third party intermediary in between.
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So here's a couple things, a couple tips that kind of help require complaints to be submitted in writing.
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Keep it as formal as possible and keep it so
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that it's not just as simple as picking up the phone and someone calling in a complaint.
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Review complaints only at scheduled meetings.
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So if you're getting complaints from a certain owner, like daily, like we've seen certain owners do, you can just say, you know, have an automated response months,
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we've received your inquiry or your complaint, and it will be dealt with at the next scheduled meeting, which meetings are held every three months,
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and decisions will be noted in the minutes.
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So that's a way of not clogging up your inboxes
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and driving yourself absolutely batty if you end up with one of these type situations.
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Follow a clear and consistent complaint resolution process.
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You know, we recommend that you follow kind of the section 135 five in the strata act
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and make it very clear so and note that in the minutes
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so owners are very aware of what the process is and
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when they'll be responded to record all decisions in the minutes
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you want to record you know it doesn't have to be ultra detailed
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but the decisions should still be noted in there
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and then funnel the complaints through your management
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if you're using a uh management company
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or um legal counsel uh is very often recommended
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and i hear this a lot well we don't want to
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have to pay for a lawyer to do these things well
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you know at the end of the day it's it's a budget item
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and having legal counsel is highly recommended
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and having a legal budget is highly recommended i think
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that um especially with what we're seeing right now with you know more
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and more owners sending in complaints that are obviously generated through ai
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and they look like legal documents but they're not really correct
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councils are having to deal with this kind of stuff more and more than ever before
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and you know where we've seen uh
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that kind of overwhelming council we generally would go out
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and recommend that they hire their own legal counsel that can then counterpoint any of these things that are coming in.
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So just something to keep in mind.
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I think AI, although it will probably create a lot of efficiencies and a lot of things for us,
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it will also create these kind of AI lawyers that are lurking out there right now.
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Leaks and water ingress.
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This is a huge source of issues and complaints and stratas.
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And it's a really difficult one
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because who is responsible is one of the most common questions that we get and councils get.
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And it's very, very difficult to sometimes ascertain who is responsible in the event of a leak
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that causes damage to three or four other units.
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And it's not always a cut and dry answer.
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There can be a lot of gray areas.
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So you also have a lot of stakeholders involved in these.
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So it can be restoration companies, multiple insurance companies, management companies.
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Sometimes you've got like a rental management company managing the unit
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you've got the strata management you might have tenants owners involved adjusters on both sides right
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or maybe if it's three or four units you have adjusters for all three
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or four units so they get very heated they get very finger pointy
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or they can you've got a lot of money sometimes involved
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so it's good to just kind of figure out a general
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process for these lay out clear procedures how disputes are resolved
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and budget for legal advice very often you're going to need to get a legal opinion
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if you're not you know generally speaking the insurers are going to be fairly good about guiding you through this
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but not always sometimes there's a disagreement.
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And then having very clear chargeback bylaws in place so
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that deductibles can be billed back to an owner when appropriate or repairs.
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You know, it's not uncommon in a situation where an owner's dishwasher leaks, it leaks down two or three floors, it causes
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a hundred thousand dollars in damage uh there's a 25 000
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or a fifty thousand dollar deductible in place
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and the owner doesn't have insurance and this is like happens all the time
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so now the strata either has to eat the fifty thousand dollar deductible
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or they have to go back to that owner who doesn't have insurance and get that money from them um which
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hopefully they have insurance, but if they don't, you need a good chargeback bylaws so that you can go back and charge them for it.
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Otherwise, the strata may be out the money.
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So that's a tricky one.
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Owner AR.
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So when owners owe money, can't pay, feelings can run really high and emotions can get heightened.
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Fingers get pointed very quickly in these situations.
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So what can you do about this um well i think number one is the special levies
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if you guys are anticipating special levies give plenty of notice
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a large runway is going to alleviate a lot of the concerns
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um so owners can budget accordingly you know minute everything right
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if you've got you know your podium coming up in two
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or three years uh put it in the minutes
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that podium is going to be coming up in two to
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three years you're estimating it's going to be a million dollars
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or whatever it might be bring it up at your AGM
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and just so owners aren't caught off guard you can even break
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that down for people this is what a million dollars is
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going to look like across 20 units it's going to be
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50 ,000 each on average keep the budgeting process very transparent
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if you can ideally you could even start saving through your your CRF and putting money aside for that specific thing,
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whether it's a podium or an elevator or a roof.
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And maintain a really well laid out five year capital plan.
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It's not hard to come up with one of these, especially if you've got a depreciation report that basically already does that for you.
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Make sure the depreciation report is talked about during council meetings, during AGMs.
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Make sure it's accessible to the owners through portal
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or however you've distributed that to the owners
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so they're just alleviating those surprises i think it's going to help people plan
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and it will help alleviate some of the ar and
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when i talk about ar it's more like uh you know not strategies necessarily
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but it's more like okay there's a twenty thousand dollar levy
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or a fifty thousand dollar levy or or you know we're going to see big, big, big levies over the next number of years now that these depreciation reports are mandatory.
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There's going to be a lot of that going on, and we're already seeing it.
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Common area maintenance.
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So requests like patio balcony, window repairs.
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So things that are common property, they're the responsibility of the strata corporation, but the strata might not
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have the money for patio repairs or the windows or things like
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that so they can create a lot of conflict um
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so just make sure you've set up a really clear process
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for maintenance requests forms plus an automated tracking system are strongly recommended update owners on a set cadence
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and tell them up front how often that will be um you know we recommend that Note every decision in the minutes.
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You know, again, the more transparency there is, the more people understand that their requests are being addressed,
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even if they're not going to be taken care of,
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that I think that just lessens the kind of conflict that you can see. And next one here. is communication.
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So a lot of these things can be taken care of through communication.
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So breakdown in communication between council and the owners is usually the source of most conflict in strata.
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And you could say not just in strata, but that would be in,
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you know, relationships, in business, in life. So define exactly when
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and how formal responses will be given whether it's through the portal through email uh forms
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or during council meetings whatever that process is just make sure it's clearly defined
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so people understand when they can expect to hear back on things document the process
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so that expectations are consistent and visible
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but the root of most conflict definitely is communication another one we've got here is short -term rentals
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so these can uh this is kind of a bonus one
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i threw in here um these can create a lot of of chaos
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when a home suddenly turns into a hotel
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and council isn't prepared for it if the owners are accepting of it
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and you've you know you allow short -term rentals and things like that
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it's usually fine but it's it's when things change suddenly and uh people aren't ready for it so
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if you're allowing them just make sure you're noting very clear bylaws
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or even rules they can be less formal and set formal expectations up front plan for the practical impact so
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this could lead to extra garbage more traffic parking you know
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fobs people doing you know losing fobs all the time not
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knowing where the garbage is supposed to go things like
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that you might need to budget for it a little bit
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and maybe you need a caretaker on site dealing with some of
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that um and if you're not allowing them make it also very clear
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and and i'd suggest writing a bylaw
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so the rule is unambiguous to every owner um you know you can put in a bylaw
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that allows you to fine up to a thousand dollars a night
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if you really don't want them and we would recommend that
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if you're if you don't want short -term rentals
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so the common thread here nearly every conflict on this list
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is prevented the same way with clear bylaws consistent process everything
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documented in the minutes i'd say write it down uh set the process
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and communicate early so set expectations for how and
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when owners will hear back when owners you know have a gripe about something
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and it just goes into the netherverse that's
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when people get really upset um so i would say
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that would probably uh about wrap it up for the the
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10 plus 1 uh sources of conflict how to deal with them uh now we're gonna
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O que você vai aprender
Nesse vídeo, você vai desenvolver três habilidades essenciais para a prática de conversação em inglês. Primeiro, a capacidade de seguir uma explicação estruturada, com tópicos específicos e exemplos práticos. Segundo, a compreensão de termos técnicos relacionados a conflitos em condomínios (como "strata council" ou "limited common property"), o que é útil para contextos profissionais ou cotidianos. Terceiro, a habilidade de identificar estratégias de resolução de problemas, expressas de forma clara e direta — uma ferramenta chave para comunicação eficaz em inglês.
Ouça esses sons
No áudio, preste atenção a padrões de fala conectada comuns no inglês. Por exemplo, a redução de "going to" para "gonna" em "we're gonna be talking about" e a ligação entre "lots on the go" (pronunciado quase como "lotson the go"). Além disso, a elisão de "it's" em "it's done" (às vezes pronunciado como "its done") e a aceleração na fala quando o orador lista itens, como "customer centric, communication, accountable team players..." — essas nuances ajudam a melhorar sua escuta e sua própria fluência.
Fale como um nativo
Para imitar o ritmo e a ênfase do falante, use a técnica de shadow speech (ou shadowspeak). Repita frases como "without further ado let's get this going" imitando a velocidade e a entonação: o orador começa com energia, então sua voz deve subir no início e cair no fim. Na frase "parking is number one", a ênfase está em "number one" — destaque essa palavra com um tom mais alto. Além disso, pratique a pausa natural após "so" (usado como conectivo) para manter o fluxo conversacional. Essa prática de shadow speak não só melhora sua pronúncia, mas também sua confiança ao falar inglês. Lembre: o segredo é repetir várias vezes, até que o ritmo fique natural!
Aprender inglês com vídeos é uma forma divertida e eficaz de mergulhar no idioma real. Com essas dicas, você vai transformar a escuta em prática ativa, melhorando sua conversação sem esforço extra. Basta clicar no play e começar a shadowar!
Gramática neste vídeo
As estruturas que o falante mais usa, com as palavras exatas do vídeo:
| Estrutura | No vídeo |
|---|---|
| Present perfect have/has + particípio passado — uma ação passada que ainda importa agora | they've been designated · we've been · we've seen |
| Voz passiva be + particípio passado — o foco está no que acontece, não em quem faz | can be resolved · was built · they've been designated |
O que é a Técnica de Shadowing?
Shadowing é uma técnica de aprendizado de idiomas com base científica, originalmente desenvolvida para o treinamento de intérpretes profissionais. O método é simples, mas poderoso: você ouve áudio em inglês nativo e repete imediatamente em voz alta — como uma sombra seguindo o falante com 1-2 segundos de atraso. Pesquisas mostram melhora significativa na precisão da pronúncia, entonação, ritmo, sons conectados, compreensão auditiva e fluência na fala.