Pratique du Shadowing: ☕️ Working the Drive-Thru at an American Coffee Shop | Slow and Easy English Story for Beginners - Apprendre l'anglais à l'oral avec la vidéo

Welcome to English Listening Channel.

Hello, everyone.

Today we're going to look at a conversation at a coffee shop drive-thru.

In this video, you will follow a simple and practical story between a new worker and her co-worker.

Don't worry, I will speak slowly and clearly, so please relax and enjoy the story.

Before we start, I have a small question for you.

Please listen carefully to find the answer.

This will help you understand English more deeply.

So here is today's question.

What do Americans call it when a customer pays for the next car's drink at a drive-thru?

The answer is mentioned in the conversation.

If you find the answer, please write it in the comments section.

By writing your answer in English, you can improve your English skills even more effectively.

Alright, let's start the video.

Are you ready?

Okay, let's begin.

like this over your ear.

When a car comes to the menu board, you'll hear a beep.

A beep.

Okay.

Then you press this button and talk to them.

Okay.

Press the button, then talk.

Got it.

And I can hear them through the headset?

Yes.

They talk into the speaker at the menu board, and you hear it right here.

It's like a phone call.

That's pretty cool.

And this screen shows all the orders.

each car gets a number.

That makes sense.

So I take the order on the headset and it shows up here?

Exactly.

You're going to do great.

I hope so.

Are there many cars in the morning?

Oh yes, the morning is our busiest time.

Most people don't even come inside the shop.

Really?

They all use the drive-through?

About 70% of our sales come from this lane.

70 percent?

That's a lot.

It is.

In America, many people get their coffee from the car.

They're driving to work, so they don't want to get out.

That's interesting.

I didn't know that.

Yeah, the drive-through is very important for us.

That's why we need to be fast and friendly.

Fast and friendly.

I can do that.

I know you can.

Okay, I just turned on the lane light we're open now

let's do this let's do this oh i hear the beep there's a car hello okay here i go

hi welcome what can i get started for you hi there

can i get a medium iced latte with oat milk a

medium iced latte with oat milk got it would you like anything else Hmm, do you have any muffins today?

Yes, we have blueberry and chocolate chip.

I'll take a blueberry muffin, please.

Great.

So that's one medium iced latte with oat milk and one blueberry muffin.

That's right.

Your total is $6.75.

Please come to the window.

Thank you.

Here's your latte and your muffin.

That'll be $6.75.

Here you go.

Thank you.

And here's your change, $0.25.

Oh, keep the change.

That's for you.

Really?

Thank you so much. Of course.

You did a great job with my order.

That's so nice of you to say.

Is this your first time trying oat milk?

Yes, it is.

A friend told me to try it.

I hope you like it.

It's very popular here.

It smells good.

I think I'll like it.

I hope so.

Have a great morning.

You too.

Thanks.

Bye.

Have a good one.

Wow, my first order.

I did it.

Welcome.

What can I get for you today?

Hi.

I'd like a large hot coffee with cream and sugar, please.

One large hot coffee with cream and sugar.

100

Coming right up.

101

Anything else?

102

That's all for me.

103

Okay.

104

Your total is $3.25.

105

Please drive up to the window.

106

Here's my card.

107

Thank you.

108

One moment.

109

Okay, here's your coffee.

110

Thank you.

111

Actually, I have a question.

112

Sure.

113

What is it?

114

I'd like to pay for the car behind me, too.

115

Oh, that's wonderful. Of course.

116

How much is their order?

117

Let me check.

118

Their order is $4.50, a media mocha.

119

Perfect.

120

I'll pay for that, too.

121

Here, put it on my card.

122

That is so kind of you.

123

Thank you.

124

I hope it makes their morning a little better.

125

I'm sure it will.

126

We call this pay it forward.

127

Yes, I love doing this.

128

Someone did it for me last month and it made me so happy.

129

That's beautiful.

130

Sometimes one person starts and then the next person does the same thing.

131

And it keeps going?

132

Yes, it keeps going, like a chain.

133

We've seen chains of 20 or 30 cars here.

134

Wow, that's amazing.

135

I hope this one keeps going today.

136

Me too.

137

Thank you again.

138

Have a wonderful day.

139

Thank you, you too.

140

Bye.

141

Bye.

142

Bye now.

143

Have a wonderful morning.

144

Chris, I heard that woman at the window.

145

She paid for the next car's drink.

146

Yes, that's called pay it forward.

147

It happens a lot at drive-thrus in America.

148

You do something nice for someone you don't know.

149

I love that idea.

150

Do you think the next car will do the same thing?

151

Maybe.

152

We'll see.

153

That's what makes it exciting.

154

I hope so.

155

Oh, Chris, look at this.

156

There's a new order on the screen.

157

It's really long.

158

Let me see.

159

Oh, wow.

160

This is a big one.

161

Half-calf, large, oat milk latte,

162

extra foam, light ice, two pumps of vanilla, no whipped cream.

163

What does half-calf mean?

164

It means half-regular coffee and half-decaf coffee.

165

Half-regular, half-decaf.

166

Okay.

167

And light ice?

168

Less ice than usual.

169

So instead of filling the cup with ice, we put just a little.

170

Got it.

171

And extra foam?

172

More foam on top.

173

You know, the white, bubbly part.

174

Right.

175

And two pumps of vanilla?

176

We use this pump bottle for the vanilla syrup.

177

One pump, two pumps.

178

That's how we measure it.

179

So two pumps means two pushes of the bottle?

180

Exactly.

181

And no whipped cream.

182

That one I understand.

183

Good.

184

You know more than you think.

185

Okay, so let me try.

186

Half regular, half decaf, oat milk,

187

light ice, extra foam, two pumps of vanilla, no whipped cream.

188

Perfect.

189

You got every part right.

190

This is like learning a new language.

191

It kind of is, but after a few weeks, you'll know all these words without thinking.

192

I hope so.

193

In America, do people always change their drinks this much?

194

Oh, yes.

195

Many people have their own special order.

196

They know exactly what they want.

197

That's interesting.

198

At my old coffee shop, people just said coffee or latte.

199

Here, the menu is just the starting point.

200

People will make it their own.

201

That's so different from what I'm used to.

202

You'll get used to it fast.

203

After a while, you'll remember the popular ones.

204

I hope so.

205

I'm going to practice these words tonight.

206

That's a great idea.

207

Let's finish this drink.

208

I'll show you how to do the foam.

209

Okay, Sophie, here comes the lunch rush.

210

The line is getting long.

211

I see.

212

There are a lot of cars.

213

We need to move fast now.

214

I'll make the drinks, you take the orders, and work at the window.

215

Got it.

216

I'll do my best.

217

You've been doing great all morning.

218

Just keep it up.

219

Oh, there's a beep.

220

Hi, welcome.

221

What can I get started for you?

222

Nice.

223

That was really good.

224

Thanks.

225

Okay, they want two iced teas and a cookie. On it.

226

I'll have the teas ready in one minute.

227

Chris, what's that number on the screen?

228

It says 3 minutes and 20 seconds.

229

That's the timer.

230

We have a timer for each car.

231

A timer?

232

What for?

233

The goal is under 3 minutes per car, from the time they order to the time they drive away.

234

3 minutes?

235

That's not a lot of time.

236

I know.

237

That's why we need to be fast.

238

If our times are too slow, the store gets a bad score.

239

So we really need to hurry.

240

Yes, but don't worry.

241

You're doing well.

242

Just keep moving.

243

Here are the iced teas.

244

Thank you.

245

Hi, here are your two iced teas and your cookie.

246

Have a great afternoon.

247

See?

248

Under three minutes.

249

Good job.

250

Thank you.

251

Oh, Chris, look.

252

I just checked the screen.

253

The Pay It Voward chain is still going.

254

Wait, really?

255

From this morning?

256

Yes, it's been going since that woman started it this morning, car after car.

257

Really?

258

That's so great.

259

How many cars now?

260

I think it's over 15 cars.

261

Wow, that might be a record for our store.

262

This is so cool.

263

I can't believe it's still going.

264

That's the best part of this job, Sophie.

265

Little things like that.

266

I agree.

267

Okay, next car.

268

Let's keep going.

269

Excuse me?

270

Hi, welcome back.

271

Is everything okay?

272

Well, I ordered a hot latte, but this is iced.

273

Oh no, I'm so sorry about that.

274

Let me check.

275

Yes, you're right.

276

The order says hot.

277

I made a mistake.

278

It's okay.

279

These things happen.

280

Thank you for being so nice about it.

281

Let me make a new one for you right away.

282

Sure, no problem.

283

I'll wait.

284

I'm making it now.

285

A hot latte with whole milk, right?

286

Yes, that's right.

287

Okay, it'll just be two minutes.

288

I'm really sorry again.

289

Don't worry about it.

290

Is your first day?

291

Is it that easy to tell?

292

A little, but you're doing a good job.

293

Thank you.

294

That means a lot.

295

Here's your hot latte.

296

Great.

297

Thank you.

298

And please, take this cookie.

299

It's on us.

300

I'm sorry for the wait.

301

Oh, thank you.

302

That's very nice.

303

You didn't have to do that.

304

No, I want to.

305

Chris told me to give something extra when we make a mistake.

306

It's our way of saying sorry.

307

That's really nice.

308

I'll remember that.

309

This cookie looks really good.

310

I hope you enjoy it.

311

And I promise your latte is hot this time.

312

I'm sure it is.

313

Thank you, Sophie.

314

Thank you for coming back to tell me.

315

Some people just drive away and feel unhappy.

316

Really?

317

Yes.

318

So I'm glad you gave me a chance to fix it. Of course.

319

Everyone makes mistakes.

320

The important thing is you fixed it quickly.

321

I learned a big lesson today.

322

Always check again, hot or iced.

323

Good lesson.

324

Have a great rest of your shift.

325

Thank you.

326

Have a great afternoon. And that's it.

327

The last car just left.

328

We can close the lane now.

329

Finally.

330

What a day.

331

You did an amazing job for your first day, Sophie.

332

Thank you, Chris.

333

I made some mistakes, though.

334

Everyone makes mistakes, but you handled them well.

335

That man with the wrong latte?

336

You took care of it perfectly.

337

I felt bad about the mistake, but he was so nice.

338

That's how you learn.

339

you gave them a free cookie.

340

That was the right thing to do.

341

You taught me that.

342

It's on us.

343

Exactly.

344

Oh, and guess what?

345

I checked the Pay It Forward chain.

346

How many cars was it?

347

23 cars.

348

23 people paid for the next person's drink.

349

23?

350

That's amazing!

351

It all started with just one person this morning.

352

That's the thing about Pay It Forward.

353

It's not about how long the chain goes.

354

It's about starting one.

355

One kind act can become many.

356

I love that.

357

I want to do it myself next time I go to a drive-thru.

358

That's great to hear.

359

So how do you feel about the job?

360

I feel good.

361

Really good.

362

This morning I was so nervous.

363

But now I understand why people like this job.

364

Why's that?

365

It's not just making coffee.

366

You meet so many different people.

367

That's true.

368

Some are in a hurry.

369

Some want to talk.

370

Some pay for someone they don't know.

371

Every car is different.

372

That's exactly right.

373

And you know, mornings are always the busiest.

374

Coffee is part of the morning habit here.

375

A morning habit?

376

Yes.

377

Many people come at the same time every day.

378

They order the same drink.

379

It's how they start their day.

380

I understand now.

381

It's not just a drink.

382

It's part of their routine, part of their morning.

383

You get it.

384

You're going to be great here, Sophie.

385

Thank you, Chris.

386

I'm excited to come back tomorrow.

387

Me too.

388

Now let's clean up and go home.

389

Good work today.

390

Good work today.

391

See you tomorrow, Chris.

392

See you tomorrow. And Sophie?

393

Yes.

394

Welcome to the team.

395

Thank you.

396

I'm happy to be here.

397

How was it?

398

I hope this video helped you improve your English.

399

Now, let me ask the question from the beginning one more time.

400

What do Americans call it when a customer pays for the next car's drink at a drive-thru?

401

The answer was mentioned in the video.

402

Did you find it?

403

If you did, please write your answer in the comments section.

404

By practicing English output like this, you can improve your English skills more efficiently.

405

On this channel, I share stories in slow and easy English with small but useful tips to help you learn.

406

I will keep uploading videos like this, so if you enjoyed it, please subscribe to the channel.

407

And please don't forget to like the video and leave a comment.

408

I also offer channel memberships.

409

If you enjoyed this video, please consider joining as a member.

410

Alright, that's all for today.

411

I hope to see you in the next video.

412

See you next time.

👚 Shopping at a Clothing Store | Slow and Easy English Story for Beginners

General

General

KidsTeens+3

Qu'est-ce que la technique du Shadowing ?

Le Shadowing est une technique d'apprentissage des langues fondée sur la science, développée à l'origine pour la formation des interprètes professionnels. Le principe est simple mais puissant : vous écoutez de l'anglais natif et le répétez immédiatement à voix haute — comme une ombre suivant le locuteur avec un décalage de 1 à 2 secondes. Les recherches montrent une amélioration significative de la précision de la prononciation, de l'intonation, du rythme, des liaisons, de la compréhension orale et de la fluidité.

Technique du shadowing : lire le guide complet étape par étape →

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À propos de cette leçon

Qu'est-ce que la technique du Shadowing ?