शैडोइंग अभ्यास: Hotel English - Using Travel English at Hotels - वीडियो के साथ अंग्रेजी बोलना सीखें
पाठ बनाया जा रहा है...
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Hi, my name's Olivier.
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Welcome to Oxford Online English.
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Do you travel abroad for work or for pleasure?
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If so, do you normally stay in hotels?
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Are you comfortable using English to reserve a room, check in or out, and deal with any problems you have during your stay?
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In this lesson, you can learn how to use English in common hotel situations.
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It could also help you if you work in a hotel.
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Imagine you're travelling abroad, and you need to arrange a hotel.
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What's the first thing you need to do?
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Nowadays you'll often reserve your hotel room online, but sometimes you might need to make a reservation by phone, or even in person.
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Let's see how you can do this.
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Hi, I'd like to make a reservation.
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Yes, of course.
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When would you like to check in? on the 3rd of November.
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And how many nights would that be for?
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For three nights.
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And what kind of room were you looking for?
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A double room.
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It's for my husband and me.
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Okay, we do have one double room available for those dates.
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It's $80 a night, so that comes to $240 for the three nights.
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Yes, that's fine.
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Great.
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Can I take your name?
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Yes, it's Sarah Banks.
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Thank you, Miss Banks.
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Can I just take a credit card from you to make the booking?
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Yes, of course.
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Here you are.
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OK, Miss Banks, that's all finished.
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Is there anything else I can help you with?
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Yes, could I have a confirmation emailed to me?
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Yes, of course.
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What's the email?
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It's s .banks at gmail dot com.
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Okay.
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I'll send that over to you now.
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Excellent.
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Thank you very much.
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You're welcome.
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We look forward to seeing you.
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Thank you.
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Goodbye.
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Goodbye.
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Let's look at some key phrases and useful vocabulary from this section.
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You can start the conversation by saying something like, I'd like to make a reservation for the 3rd of November, for three nights, please.
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Of course, you can change this to suit your situation, like this.
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I'd like to make a reservation for the 20th of May for one night, please.
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The receptionist might ask you, what kind of room are you looking for?
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What could you say here?
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You could ask for a single or a double room.
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If you are travelling with a friend, you might ask for a twin room, with two separate beds.
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You could also ask for a triple room for three people, or maybe a family room, which might have four or even more beds.
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Finally, if you need a lot of space, you can ask for a suite.
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A suite is like an apartment, with a living room, possibly a kitchen, and one or more bedrooms.
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The dialogue you just heard was easy.
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There were no problems or surprises.
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But what if the hotel is full on the dates you want?
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I'd like to make a reservation for the 20th of May for one night, please.
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Very well, sir.
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And what kind of room do you need?
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I'd like a triple room, please.
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I'm sorry, sir, but we don't have any triple rooms available on that date.
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It's a holiday period and we're almost fully booked.
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I could offer you a family room, which has four beds.
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Would that work for you?
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That could work.
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How much is it?
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It's a hundred and ninety -five dollars.
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Ah, I see.
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That's more expensive than the triple.
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Is there any way you could offer a discount?
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I'm sorry, sir.
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As I said before, it's a holiday period and we expect to be very busy at that time.
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I see.
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All right, then.
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I'll take it.
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That's fine.
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Can I take your name for the reservation?
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This time, the conversation didn't go smoothly.
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The receptionist said, We don't have any triple rooms available on that date.
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The receptionist also gave a reason.
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Do you remember what it was?
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She said, It's a holiday period, and we're almost fully booked.
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Fully booked means that And every room has already been reserved.
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You might also hear something like, I'm afraid we don't have anything free on those dates.
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Luckily, this time you were able to get a room, even if it was more expensive than what you were hoping for.
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What's the next step?
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You arrive at your hotel and go to reception to check in.
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Do you know what you should say here?
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Let's look together.
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Hello, welcome to the Palm Hotel.
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Hello, I have a reservation.
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The name's Sarah Banks.
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Yes, I see that here.
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I have you in a double room for three nights.
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Is that correct?
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Yes, that's right.
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How many keys would you like?
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Two, please.
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Okay, here you are.
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Enjoy your stay, Ms Banks.
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Thank you.
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Okay, that seemed easy.
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And usually, it should be.
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But perhaps there's a problem.
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Let's look at an example that doesn't go so well.
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Hello, welcome to the Palm Hotel.
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Hello, I have a reservation.
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What name was it under?
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Sarah Banks.
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I'm sorry, I don't have a reservation under that name.
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How did you make the booking?
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I did it on the phone.
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I actually have a confirmation here with me.
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Would that help?
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Yes, please.
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Okay, yes.
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Now I see the reservation.
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I think there was a problem with the spelling.
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I do apologise.
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It's no problem.
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Now you've checked in, and you're ready to enjoy your stay.
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What next?
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You might need to go back to reception to arrange extra services, or to ask about the hotel's facilities.
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Let's look at our first dialogue.
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Is there anything else I can help you with, Ms Banks?
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Yes, I would like a wake -up call tomorrow, if possible.
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Yes, of course.
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What time would you like the call?
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7 .30 please.
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Actually, better make it 7.
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OK, no problem.
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I'll make a note of that.
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Also, I need to go to the airport on Wednesday morning.
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Do you offer a shuttle service?
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Yes, we do.
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What time is your flight?
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It's at 10 .30am.
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Okay, we have shuttles to the airport every hour, so I think you could take the 8am shuttle.
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Perfect, thank you.
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The guest asked for two different things.
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Do you remember what they were?
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She asked for a wake -up call, and she asked about the airport shuttle.
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A shuttle is a bus which drives between two places.
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Many hotels offer airport shuttles which drive between the airport and the hotel.
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Let's look at some of the polite language from this dialogue.
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To ask for a wake -up call, I said, I would like a wake -up call tomorrow, if possible.
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Adding, if possible, on the end of the sentence is not necessary, but it makes it sound more respectful and polite.
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To ask about the airport shuttle, I said, do you offer a shuttle service?
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You could use this question to ask about other hotel facilities.
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For example, do you offer 24 -hour room service?
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Do you offer dry cleaning service?
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do you offer conferencing facilities?
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Can you think of anything else you could ask about here?
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Let's see some more ways to ask about hotel facilities.
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Hello, how can I help you?
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Yes, hello.
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I need some restaurant recommendations.
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Okay, no problem.
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Our concierge on the other side of the lobby can recommend a good restaurant
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and help you to make reservations thank you also i wanted
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to ask what kind of gym facilities do you have we have a complete gym
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and small swimming pool just down the corridor the swimming pool also has a sauna
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and a steam room wonderful thanks for your help oh actually
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one last thing what's the wi -fi password for the hotel It's Palm Beach Hotel,
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all one word, with a capital P at the start.
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And that works everywhere in the hotel?
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Yes, it does.
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Thank you very much.
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You're welcome.
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Let's look at some of the useful language from this dialogue.
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A concierge works in a hotel and can help guests to arrange things in the local area.
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For example, a good concierge can help you book theatre tickets, find the best Thai restaurant in town, or organise a sightseeing tour of the city.
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The phrase I wanted to ask is a good way to introduce a question politely.
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You can use it in many ways.
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For example, I wanted to ask, is it possible to check out one hour late?
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I wanted to ask, what time is breakfast?
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Okay, at this point, you've checked in and you're getting comfortable.
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But what if something goes wrong?
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Hello, do you need any help?
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Yes, I have a few problems with my room.
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Okay, I'm sorry to hear that.
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What seems to be the problem?
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Well, first of all, there's an issue with the heating.
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It's very hot, and I can't seem to turn it down.
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Okay, I'll send somebody to take a look at that.
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Was there anything else?
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Yes, actually.
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I'm not sure if it's normal, but my key doesn't always work in the door.
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Sometimes I have to put it in five or six times before it works.
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Am I doing something wrong?
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I'm sure you aren't, madam.
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Sometimes older keycards don't work so well.
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Let me make you a new key right now.
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That's great!
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Thanks so much for your help!
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You're very welcome.
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Here's a good phrase to use if you have a problem during your hotel stay.
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There's an issue with.
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For example, there's an issue with the sink in the bathroom.
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Can you think of any other ways you could say this?
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You could say something like, something's wrong with the sink in the bathroom.
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I think there's a problem with the sink.
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Next, let's look at one more example where things don't go so well.
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Yes, can I help you with something?
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I'd like to make a complaint.
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My room hasn't been cleaned properly.
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I'm very sorry about that, sir.
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What exactly is wrong?
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There's dust everywhere, and I found a hair on the pillow which definitely isn't mine.
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I have to say this is unacceptable.
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If I'm paying this much money, the least I should be able to expect is clean bedding.
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I completely agree, sir, and once again, I'm very sorry.
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Here's what I can do for you.
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I can offer you a complimentary upgrade to a deluxe room.
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I'll also make sure that housekeeping double -check the room before you use it
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so that we can be sure it's perfectly clean.
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Well, that's fine.
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But still, this sort of thing shouldn't happen.
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You're right, of course.
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I'll communicate this issue to our management so we can investigate and find out exactly why this happened.
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When can I move rooms?
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As soon as you're ready.
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Just call reception and we'll send someone to help you with your bags.
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This time, the situation was a little tenser.
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However, you can see some good phrases here to express anger without being rude.
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For example, I have to say this is unacceptable.
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This sort of thing shouldn't happen.
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The least I should be able to expect is… These phrases are interesting,
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because they're quite formal, but they also express quite strong emotion.
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Normally, formal language is cold -sounding and emotionless, but using phrases like these shows that you're really unhappy with the situation.
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Now, your problems have all been solved, and it's time to go home again.
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What's the last thing you have to do?
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Hi, I'd like to check out, please.
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Yes, of course.
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How was your stay?
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Very nice, thank you.
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Here is a copy of your bill.
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The room and tax are already paid, so these are just the extras.
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That seems fine.
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Can you put it on my credit card?
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Yes, of course.
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I'll just do that now.
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What extras might you have to pay?
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You might have to pay for any drinks or snacks you take from the minibar.
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You might also be charged for phone calls, room service, or movies.
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In the dialogue above, everything was fine.
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What if there are things on your bill which you don't agree with?
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Hello, can I help you?
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Hi, I'd like to check out please.
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Certainly, here's your bill.
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The total seems higher than I expected.
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What exactly are these additional charges?
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Let me have a look.
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Okay, this payment is for the water and the snacks you had from the minibar, and it looks like this is a phone call that was made to the United States.
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Right, I see now.
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Yes, that's fine.
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I'd like to pay cash, if that's okay.
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Yes, no problem.
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Thank you for staying with us.
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Now, the next time you stay in a hotel and need to use English, you should know what to say in any situation.
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You can find more free English lessons on many different topics on our website.
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Check it out, OxfordOnlineEnglish .com.
इस पाठ के बारे में
आप "Hotel English - Using Travel English at Hotels" के साथ Shadowing तकनीक का उपयोग करके अपनी अंग्रेजी का अभ्यास कर रहे हैं।
शैडोइंग तकनीक क्या है?
शैडोइंग (Shadowing) एक विज्ञान-समर्थित भाषा सीखने की तकनीक है जो मूल रूप से पेशेवर दुभाषिया प्रशिक्षण के लिए विकसित की गई थी। विधि सरल लेकिन शक्तिशाली है: आप मूल अंग्रेज़ी ऑडियो सुनते हैं और तुरंत इसे ज़ोर से दोहराते हैं — जैसे वक्ता की छाया 1-2 सेकंड की देरी से। शोध से पता चलता है कि यह उच्चारण सटीकता, स्वर, लय, जुड़ी हुई ध्वनियाँ, सुनने की समझ और बोलने की प्रवाहशीलता में काफ़ी सुधार करता है।