シャドーイング練習: Customer Support Mock Interview | Customer Support Interview Questions | Customer Support - 動画で英語スピーキングを学ぶ
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Hi Viraj, good morning.
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I am Saurabh from HR.
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So thanks for joining.
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Am I audible?
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Yeah, good morning Saurabh.
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Yes, I can hear you clearly.
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Thank you for having me.
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Yeah, okay, great.
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Let's start.
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Can you tell me a bit about yourself and your background?
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uh sure so i am viraj
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and i recently graduated with a bcom from amity university
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and i am from delhi and during college i was involved in organizing events and coordinating team activities
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so that experience made me interested in customer support roles
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so i don't have any i don't have much professional experience but i completed an internship at an e-commerce startup
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so where i handle customer sub queries via email and yeah yeah that's a bit about me
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nice uh viraj
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so uh i really like your interest in helping people uh since this is a virtual customer support role
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so communication is very important so can you share an example of
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when you communicate it effectively to solve a problem uh okay uh
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so uh during my internship for one of the reported ticket uh customer was very upset uh
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because their order was delayed
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so they sent an email expressing frustration uh since they needed the product for an event
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so i apologized first
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and then i contacted the logistic logistic team to get an update i kept the customer with clear polite emails
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and offered a small discount as a gesture.
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In the end, they were satisfied and left a positive review.
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So that taught me the importance of staying calm and clear in communication.
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Yeah, that's great.
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So this rule involves virtual team collaboration so how comfortable are you with tools like microsoft team zoom or slack and
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how do you ensure good teamwork remotely
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uh yeah i am fairly comfortable with these tools uh in college i used zoom frequently for group projects
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and google meet also for some online sessions
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so i have heard of slack
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but uh i haven't used it much uh i'm confident i
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can learn it quickly though for teamwork i believe it's about
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uh staying connected uh in a college project we worked remotely
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so i regularly checked in with the team via whatsapp
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and updated our shared google docs to track progress
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so i think asking questions and keeping everyone informed helps maintain strong collaboration i think yeah
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good approach uh since this is customer support the role may require working uh
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night shifts or weekend to support uh different uh time zones
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so i hope are you comfortable with
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that uh kind of schedule right uh yes i i understand
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that customer support roles uh often require flexible hours
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and especially with global customers so i yeah i am comfortable with night shifts
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and weekends i would just need to organize my routine to stay efficient yeah but i'm definitely open to it
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yeah yeah glad glad glad to hear you are flexible uh now uh i have one more question
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so let's take an example
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so here is a scenario uh a customer says they have been charged twice for a subscription
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and it's frustrated so how would you handle this situation uh okay
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so uh first i would start by saying uh like uh i'm very sorry for the inconvenience
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and i can see why this is frustrating
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and then i would ask for their order number
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or account details to verify the issue then i would check the system
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and if there was a double charge then i would initiate a refund for the extra amount
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so if it takes time i would inform them of the timeline
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and send a confirmation once it's resolved and i would also ask
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if they have any other concerns like yeah before ending the conversation yeah yeah good
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so last question uh where do you see yourself in a couple of years
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and how does this role fit your goals in in two
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years I would like to be in a role where I'm helping people
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and developing my skills so I think this customer support position seems like a great starting point
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because it involves communication and problem-solving which I really enjoy
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so I hope to take on more responsibilities maybe uh mentoring new team members or handling complex queries
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so i would like to build a strong foundation here
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and grow with the company great so any questions for me about the role or company
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uh yes actually i have a couple of questions so how does the team stay connected in a virtual
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environment and are there regular meetings or activities to maintain team spread
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and another question is uh i haven't received my final degree yet
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so it will come in about a month so is
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that okay uh also is this role contractual or permanent okay
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so for staying connected we have weekly check-ins on teams
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and virtual team building activities like quizzes
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or coffee chats to keep the spirit alive and regarding your degree as long as you can provide a provisional certificate
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or maybe mark sheet for now and submit the final degree within a month so that should be fine and
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we will confirm the documentation requirements during onboarding
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so as for the role it's a permanent position within a with a standard provision period
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so not contractual yeah so anything else uh no no no that's all uh thank you so much sora
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oh all right all right yeah my my pleasure uh we
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will get back to you soon uh have a great day yeah
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yeah thank you have a great day too alright bye
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この動画は誰におすすめ？
YouTubeで英語学習をしている初心者から中級者、特にIELTS スピーキング対策やカスタマーサポート関連の面接対策をしたい人にぴったりです。実際の面接ダイアログを通して、自然な会話の流れや応答の仕方を学べるので、シャドーイング（shadow speak）の練習にも最適です。
覚えておきたいフレーズ&表現
- kept the customer with clear polite emails：「明確で丁寧なメールで顧客と連絡を取り続けた」。カスタマーサポートで使える実践的な表現です。
- staying connected：「連絡を保つ」。リモートチームワークで頻繁に使われます。
- organize my routine：「自分のルーティンを整理する」。柔軟なスケジュールに対応する際の表現です。
アクセントのコツを学ぶ
この動画のスピーカーは自然なスピードで話していますが、重要な単語（例えば「apologized」「frustration」「collaboration」）ではアクセントが強調されています。shadowspeakの練習時には、これらの単語の発音とアクセントを注意深く聴き、真似することで、より自然な英語を話せるようになります。特に「logistic team」の「logistic」は発音が難しいので、繰り返し練習しましょう。
この動画を使ってshadow speakの練習を続けると、面接での応答力だけでなく、日常の英語会話もスムーズになります。ぜひYouTubeで英語学習の一環として取り入れてみてください！
この動画の文法
話し手がよく使っている文型を、動画の実際の表現とともに紹介します。
| 文型 | 動画での表現 |
|---|---|
| 条件文 if + 節, will/would + 動詞 — 条件とその結果 | if it takes time i would inform |
| 受動態 be + 過去分詞 — 誰がするかより、何が起きるかに焦点を当てる | was involved · was delayed · were satisfied |
| 現在完了形 have/has + 過去分詞 — 過去の出来事が今も関係している | have heard · have been charged · haven't received |
| 「will」の未来表現 will + 動詞 — その場の決定、約束、予測 | will come · will confirm · will get |
シャドーイングとは？英語上達に効果的な理由
シャドーイング（Shadowing）は、もともとプロの通訳者養成プログラムで開発された言語学習法で、多言語習得者として知られるDr. Alexander Arguelles によって広く普及されました。方法はシンプルですが非常に効果的：ネイティブスピーカーの英語を聞きながら、1〜2秒の遅延で声に出してすぐに繰り返す——まるで「影（shadow）」のように話者を追いかけます。文法ドリルや受動的なリスニングと異なり、シャドーイングは脳と口の筋肉が同時にリアルタイムで英語を処理・再現することを強制します。研究により、発音精度、抑揚、リズム、連音、リスニング力、そして会話の流暢さが大幅に向上することが確認されています。IELTSスピーキング対策や自然な英語コミュニケーションを目指す方に特におすすめです。