쉐도잉 연습: Hotel Job Interview English Speaking Conversation#english #job #learnenglish - YouTube로 영어 말하기 배우기
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Good morning, sir.
68 문장
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Good morning, sir.
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Good morning.
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Please have your sit.
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Thank you, sir.
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My name is James Tyler.
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My name is Jennifer Watson.
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Let's start the interview.
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Are you ready?
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Yes, I am.
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Tell me about yourself.
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As you know, my name is Jennifer Watson.
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I am from Scotland.
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I have done my graduation in hospitality industry.
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I worked as a waitress for two years at a restaurant.
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Why were you interested in this job role?
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Since leaving school, I have been interested in working in a hotel.
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So I was really interested when I saw this vacancy.
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As you have seen from my CV, I have held other types of front of house jobs.
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And I believe I have the experience and skills to put myself forward for this job.
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What do you think the roles and responsibilities of this job are?
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As a hotel receptionist, I expect the job responsibilities to include
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Helping guests check in and check out I will be answering the phones
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and helping guests with any queries or problems they have As it's a front of house position
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The receptionist is the first point of contact for anyone visiting the hotel.
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So they need to be at their best at all times.
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Do you have any experience working in a hotel?
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I have never worked in a hotel before.
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But I worked as a waitress for two years at a restaurant in the middle of town.
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It was very busy and because it was four stars, we had to be dressed smartly and provide a high quality service at all times.
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From this experience, I believe I am accustomed to working front of house and working with customers.
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As I am used to dealing with unhappy customers, I know how to stay professional and help fix a customer's problem.
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What is a concierge?
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A concierge is responsible for helping guests book tours and trips.
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They can give advice on the best places to visit.
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Why do you want to work at this hotel?
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I would like to work for this hotel.
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Because of a new feeling in customer service and for a better future.
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I want to increase my knowledge, experience and discover the best.
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Describe a time you had to deal with an unhappy customer.
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When I used to work in a restaurant.
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There was a time where a customer was unhappy with the steak he had ordered.
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He was unhappy with how it had been cooked and when he called me over.
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He acted like it was my fault.
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I remained calm and listened to what he had to say.
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Then I offered him some solutions.
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I could take it back to the kitchen or give him an alternative meal.
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He asked for me to take it back and I did.
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I asked the chef to cook another steak to the customer's specifications and brought it out.
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The customer said he was happy with the changes and appreciated.
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I had gone to the extra effort.
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Have you been on our hotel's website?
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What do you think?
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I really like how the hotel is presented on the website.
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The videos available were great selling features, and the frequently asked questions have plenty of information.
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The only thing I would suggest changing was the booking form.
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It looks a bit old, and it's very long.
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How would you feel about working night shifts?
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Yes, I am available to work night shifts.
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What is the general rule of working night shifts?
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Would I be expected to do a limited number a month?
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What does excellent guest service mean to you?
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To me, excellent guest service means showing guests that you are always available to help with any problems.
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And you greet people with a smile.
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It's all about going the extra mile for guests.
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Where do you see yourself in five years?
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I am interested in developing a career in hotel management.
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One day, I would like to transfer to different hotels around the world to gain experience.
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In different countries too.
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