쉐도잉 연습: Technical Support Fundamentals #3,4 and 5 Official | Google IT Support Professional Certificate - 영상으로 영어 말하기 배우기
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So, we will be able to get the video to get the video.
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So, we will start with the video.
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So what's the day-to-day work of someone in IT support like?
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Well, it varies a ton based on whether you're doing in-person
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or remote support and at a small business or a large enterprise company.
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And there's really no such thing as day-to-day work since the puzzles and challenges are always new and interesting.
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But in general, an IT support specialist makes sure that an organization's technological equipment is running smoothly.
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This includes managing, installing, maintaining, troubleshooting, and configuring office and computing equipment.
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This program is designed to prepare you for an entry-level role in IT help desk support.
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You'll learn how to set up a user's desktop or workstation, how to install the computer applications that people use the most.
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You'll learn how to fix a problem or troubleshoot when something goes wrong, and how to put practices in place to prevent similar problems from happening again.
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Not only will you learn the technical aspects of troubleshooting a problem, you'll also learn how to communicate with users in order to best the system.
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We'll also show you how to set up a network from scratch to connect to the internet
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and teach you about how to implement security to make sure your systems are safe from hackers and other risks.
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For me, my favorite part of IT support is the problem-solving aspect.
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I love to exercise my creativity to spin up a solution to a user's issue.
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Being an IT generalist also gave me the flexibility to learn
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and practice so many different skills and eventually determine where I want to focus my career.
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Plus, when things go wrong or you fail at something in IT, you can take the feedback from those mistakes and be better equipped to tackle them the next time around.
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Using failure as a feedback is an important skill both in IT and in life.
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For me, that's why I was so attracted to the IT field.
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I love the process of problem-solving and constantly stretching myself to learn and grow.
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There's also never been more opportunity to get into the IT industry than now.
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Not only is the field of IT incredibly diverse, but job prospects are also booming.
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It's projected that IT jobs in the US alone will grow 12% in the next decade.
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That's higher than the average for all other occupations.
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So what does this all mean?
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There are thousands of companies around the world searching for IT professionals like you.
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So the main gist is that IT is totally awesome and full of opportunity, and we're so excited that you're here.
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So let's dive right in.
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On July 20th, 1969, one of the most phenomenal events made its way into the history books.
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when the Apollo 11 completed its historic mission to the moon.
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While the most brilliant minds helped to make sure that the Eagle had landed, computers also played a significant role.
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The guidance system that navigated the spacecraft was one of the earliest forms of modern computing.
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That same computer, the one that helped America's lunar dreams become a reality, took up the space of an entire room
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and had one ten-thousandth the computing power of the thing
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that almost every one of you carry in your pockets today, a smartphone computer hardware
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and software have had such a dramatic evolution
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that what was once only used to power rockets now shapes
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the entire way our world functions think about your day did
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you grab a snack turn on your TV take a drive
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in your car computers were along for the ride literally computers are everywhere
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so here's the rundown by the end of this course you'll understand how computers work
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and get a grasp of the building blocks of IT we're
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gonna cover the basics of how computer hardware performs calculations
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and we're gonna actually build a computer from the ground up we'll look at how operating systems control
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and interact with hardware we'll take a look at the internet
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and get a better understanding of how computers talk to each other we'll also spend time learning about how applications
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and programs tie all of this together
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and let humans interact with these systems finally we'll cover important lessons on problem-solving with computers
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and cover the communication skills that are so critical
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when interacting with others in IT whether you're looking for a job in IT industry
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or you just want to learn how your laptop connects to
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the internet understanding how computers work at every level can help you in your day-to-day life
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and in the workplace
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but first let's take a step way way back back to
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where it all began even before the Apollo 11 mission touchdown
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so you can understand how and why we use computers today
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When you hear the word computer, maybe you think of something like a beefy gaming desktop with flashing lights, or maybe you think of a slim and sleek laptop.
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These fancy devices aren't what people had in mind when computers were first created.
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To put it simply, a computer is a device that stores and processes data by performing calculations.
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Before we had actual computer devices, the term computer was used to refer to someone who actually did the calculation.
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You're probably thinking, that's crazy talk.
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My computer lets me check social media, browse the internet, design graphics.
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How can it possibly just perform calculations?
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Well, friends, in this course, we'll be learning how computer calculations are baked into applications, social media, games, etc. All the things that you use every day.
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But to kick things off, we'll learn about the journey computers took from the earliest known forms of computing into the devices
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that you know and love today.
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In the world of technology, and if I'm getting really philosophical in life, it is important to know where we've been in order to understand where we are and where we are going.
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Historical context can help you understand why things work the way they do today.
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Have you ever wondered why the alphabet isn't laid out in order on your keyboard?
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the keyboard layout that most of the world uses today is the QWERTY layout distinguished by the Q, W, E, R, T,
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and Y keys in the top row of the keyboard the most common letters
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that you type aren't found on the home row where your fingers hit the most
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but why there are many stories
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that claim to answer this question some say was developed to slow down type it
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so they wouldn't jam old mechanical typewriters of this claim it was meant to resolve problem for telegraph operators.
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One thing is for sure, the keyboard layout that millions of people use today isn't the most effective one.
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Different keyboard layouts have even been created to try and make typing more efficient.
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Now that we're starting to live in a mobile-centric world with our smartphones, the landscape for keyboards may change completely by typing fingers are crossed.
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In the technology industry, having a little context can go a long way to making sense of the concepts you'll encounter.
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By the end of this lesson, you'll be able to identify some of the most major advances in the early history of computers.
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Do you know what an abacus is?
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It looks like a wooden toy that a child would play with, but it's actually one of the earliest known computers.
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It was invented in 500 BC to count large numbers.
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While we have calculators like the old reliable TI-89s or the ones in our computers, the abacus is actually still used today.
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Over the centuries, humans built more advanced counting tools but they still required a human to manually perform the calculations.
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The first major step forward was the invention of the mechanical calculator in the 17th century by Blaise Pascal.
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This device used a series of gears and levers to perform calculations for the user automatically.
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While it was limited to addition, subtraction, multiplication, and division for pretty small numbers, it paved the way for more complex machines.
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The fundamental operations of the mechanical calculator were later applied to the textile industry.
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Before we had streamlined manufacturing, looms were used to weave yarn into fabric.
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If you wanted design patterns on your fabric, that took an incredible amount of manual work.
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In the 1800s, a man by the name of Joseph Ricard invented a programmable loom.
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These looms took a sequence of cards with holes in them.
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When the loom encountered a hole, it would hook the thread underneath it.
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If it didn't encounter a hole, the hook wouldn't thread anything.
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Eventually, this spun up a design pattern on the fabric.
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These These cards were known as punch cards.
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And while Mr. Jacquard reinvented the textile industry, he probably didn't realize that his invention would shape the world of computing and the world itself today.
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Pretty epic, Mr. Jacquard.
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Pretty epic.
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Let's fast forward a few decades and meet a man by the name of Charles Babbage.
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Babbage was a gifted engineer who developed a series of machines
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that are now known as the greatest breakthrough on our way to the modern computer.
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built what was called a difference engine.
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It was a very sophisticated version of some of the mechanical calculators we were just talking about.
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It could perform fairly complicated mathematical operations but not much else.
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Babbage's follow-up to the difference engine was a machine he called the analytical engine.
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He was inspired by Jacquard's use of punch cards to automatically perform calculations instead of manually entering them by hand.
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Babbage used punch cards in his analytical engine to allow people to pre-define a series of calculations they wanted to perform.
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As impressive as this achievement was, the analytical engine was still just a very advanced mechanical calculator.
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It took the powerful insights of a mathematician named Ada Lovelace to realize the true potential of the analytical engine.
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She was the first person to recognize that the machine could be used for more than pure calculations.
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She developed the first algorithm for the engine.
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It was the very first example of computer programming.
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An algorithm is just a series of steps that solve specific problems.
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Because of Lovelace's discovery that algorithms could be programmed into the analytical engine, it became the very first general-purpose computing machine in history.
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And a great example that women have had some of the most valuable minds in technology since the 1800s.
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We've covered a lot of ground already.
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Learning about how primitive counting devices like the Abacus evolved into huge, complex devices like the analytical engine proof
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that there was life before social media in the next video
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we'll learn about how these mechanical machines made the leap into modern computing
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이 비디오는 누구를 위한 걸까요?
IT 지원 분야에 관심 있는 초보자나 영어로 기술적인 내용을 이해하고 표현하는 능력을 키우고 싶은 학습자에게 딱 맞습니다. IELTS 스피킹 준비나 영어 회화 연습에서 기술 용어와 일상적인 표현을 동시에 배우고 싶다면, 이 비디오는 실용적인 자료가 될 것입니다. 문제 해결, 직업 기회 등 다양한 주제가 다뤄지기 때문에, 영어로 논리적인 이야기를 구성하는 연습에도 도움이 됩니다.
빼놓을 수 없는 단어와 관용구
- troubleshoot: 문제를 진단하고 해결하다. "When something goes wrong, you need to troubleshoot" (뭔가 잘못되면 문제를 해결해야 해)처럼 사용됩니다.
- entry-level role: 초급 직책. "This program prepares you for an entry-level role" (이 프로그램은 초급 직책을 준비해 줍니다)와 같이 직업 관련 대화에서 자주 등장합니다.
- along for the ride: 함께 하는 중이다. "Computers were along for the ride" (컴퓨터가 함께 했습니다)처럼 상황에 관여하고 있음을 표현합니다.
어떻게 발음을 제대로 익힐까요?
이 비디오의 스피커는 자연스러운 미국 영어 발음을 사용하며, 강조하고 싶은 단어에 강세를 둡니다. 예를 들어 "problem-solving"에서 "prob-"와 "solv-" 부분을 강조하면 더 자연스러워집니다. 영어 쉐도잉 연습을 할 때는 스피커의 말속도와 억양을 따라하는 것이 중요합니다. "shadow speak" 기법을 사용해 문장을 반복하면서, "IT support specialist"나 "operating systems"와 같은 긴 단어도 부드럽게 발음해 보세요. 특히 "booming" (급성장하는)과 "dramatic evolution" (극적인 발전)과 같은 표현은 IELTS 스피킹에서 높은 점수를 받기 위해 꼭 익혀야 할 발음입니다.
컴퓨터와 IT 관련 용어는 영어 회화에서 자주 사용되므로, 이 비디오를 통해 단어 뿐만 아니라 문장 구조까지 익히면 실제 대화에서도 자신감을 갖게 될 것입니다. shadowspeak 연습을 꾸준히 하다 보면, 스피커의 발음과 리듬을 자연스럽게 흡수할 수 있습니다.
이 영상의 문법
화자가 가장 많이 쓰는 문형을 영상 속 실제 표현과 함께 정리했습니다.
| 문형 | 영상 속 표현 |
|---|---|
| 수동태 be + 과거분사 — 누가 하는지보다 무슨 일이 일어나는지에 초점 | is designed · are baked · isn't laid |
| 현재완료 have/has + 과거분사 — 과거의 일이 지금도 관련이 있을 때 | There's also never been · have had · we've been |
쉐도잉이란? 영어 실력을 빠르게 키우는 과학적 방법
쉐도잉(Shadowing)은 원래 전문 통역사 훈련을 위해 개발된 언어 학습 기법으로, 다언어 학자인 Dr. Alexander Arguelles에 의해 대중화된 방법입니다. 핵심 원리는 간단하지만 매우 강력합니다: 원어민의 영어를 들으면서 1~2초의 짧은 지연으로 즉시 소리 내어 따라 말하는 것——마치 '그림자(shadow)'처럼 화자를 따라가는 것입니다. 문법 공부나 수동적인 청취와 달리, 쉐도잉은 뇌와 입 근육이 동시에 실시간으로 영어를 처리하고 재현하도록 훈련합니다. 연구에 따르면 이 방법은 발음 정확도, 억양, 리듬, 연음, 청취력, 말하기 유창성을 크게 향상시킵니다. IELTS 스피킹 준비와 자연스러운 영어 소통을 원하는 분들에게 특히 효과적입니다.