쉐도잉 연습: Technical Support Fundamentals #2 Official Course | Google IT Support Professional Certificate - 영상으로 영어 말하기 배우기
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So, we will be able to get the notifications.
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So, we will start with the video.
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Welcome to course one technical support fundamentals.
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My name is Kevin Limehouse and I work as a support specialist for platforms building double click at Google.
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Looking back, I can trace where my passion for IT began to an actual moment when I was eight years old.
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My parents were about to throw away our old busted computer, but I managed to convince my mom to let me keep it.
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I remember the moment when I slowly started disassembling it.
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I kept digging deeper and deeper, unscrewing every little piece I could get my hands on, and I was hooked.
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By the time I was 12 or 13 years old, I became the de facto IT support for my entire family,
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and that's no small feat considering I have 11 aunts and uncles and over 35 cousins.
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My parents both grew up in very small rural towns in South Carolina.
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Growing up in the Jimco South through the mid 1950s and 1960s, they were taught at an early age that one of the better methods to get ahead was through education.
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This lesson was instilled in me and my sister and I ended up going to university to study computer science.
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I graduated school right at the end of the 2007-2009 recession, but thankfully I secured a job at Google
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and IT support where I work with users solving their issues and supporting the IT inventory.
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And now I've been working at IT for seven years.
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In my current role as a support specialist, I provide technical and billing support to Google sales teams,
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which involves everything from troubleshooting to creating forms or editing automation scripts.
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And now you know a little bit about me.
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Let's start from the beginning.
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What is information technology?
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Information technology has completely transformed your life in ways that you may not even realize.
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Thanks to IT, we can communicate massive amounts of information to people
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and organizations across the world in the blink of an eye.
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Computers power everything from calculators to medical equipment to complex satellite systems and the trading desk of Wall Street.
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They're powerful and invaluable tools to help people get their work done and enable us to connect with one another.
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So what exactly is information technology?
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IT is essentially the use of digital technology like computers
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and the internet to store
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and process data into useful information the IT industry refers to the entire scope of all the jobs
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and resources that are related to computing technologies within society
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and there are a lot of different types of jobs in
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this field from network engineers who ensure computers can communicate with each other to hardware technicians who replace
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and repair components to desktop support personnel who make sure
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that end users can use their software properly
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but it isn't just about building computers
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and using the internet it's really about the people that's the heart
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and soul of IT support work what good is technology
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or information if people can't use technology
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or make sense of the information IT helps people solve meaningful problems by using technology
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which is why you'll see its influences in education medicine journalism construction transportation entertainment
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or really any industry on the planet IT is about changing the world through the ways we collaborate, share, and create together.
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IT has become such a vital tool in modern society
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that people and organizations who don't have access to IT are at a disadvantage.
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IT skills are becoming necessary for day to day living, like finding a job, getting an education, and looking up your health information.
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Maybe you're from a community where there wasn't any internet, or you couldn't afford a super fast computer and had to use one at your school or library instead.
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There are many social and economic reasons why some people have digital literacy skills and other people do not.
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This growing skills gap is known as the digital divide.
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People without digital literacy skills are falling behind, but people like you are the real solution to bridging that digital divide.
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Overcoming the digital divide not only involves confronting and understanding the combination of socioeconomic factors that shape our experience,
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but also helping others confront and understand those experiences.
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By getting into IT, you'll help serve those in your communities
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or organizations and maybe even inspire a new generation of IT pioneers.
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When I think about solving the digital divide, I can't help but think of all the opportunities and breakthroughs
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that folks from diverse backgrounds and perspectives in the industry can bring.
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By bringing more people of color, more women, more ethnically diverse people into the IT
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we're bound to see unique new ideas and products that we haven't even begun to imagine that benefits everybody.
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컨텍스트와 배경
이 영상은 구글 IT 지원 전문 자격증 과정의 일부로, Kevin Limehouse라는 IT 지원 전문가가 자신의 경험과 IT의 기본 개념을 공유합니다. 그는 8살 때부터 컴퓨터에 관심을 갖기 시작해 가족들의 IT 지원을 맡게 되었고, 대학에서 컴퓨터 과학을 공부한 후 구글에서 일하게 되었습니다. 영상에서는 IT가 우리 생활에 미치는 영향, IT 분야의 다양한 직업, 그리고 디지털 격차에 대해 이야기하며, IT의 핵심이 기술이 아니라 사람이라는 점을 강조합니다.
일상 대화에 유용한 상위 5개 표현
- de facto: 사실상의. "12~13살 때부터 가족들의 사실상의 IT 지원자가 되었습니다."처럼 실제로 기능하지만 공식적이지는 않은 것을 표현할 때 사용합니다.
- instill in: ~에게 새겨넣다. "부모님은 교육을 통해 앞서가는 방법을 저와 누나에게 새겨넣었습니다."처럼 가르침이나 가치관을 깊이 새기는 의미입니다.
- secure a job: 일자리를 구하다. "경제 위기 끝에 구글에서 IT 지원 직업을 구했습니다."처럼 안정적으로 일자리를 얻을 때 사용합니다.
- blink of an eye: 눈 깜짝할 사이. "IT 덕분에 전 세계에 정보를 눈 깜짝할 사이에 전달할 수 있습니다."처럼 매우 빠른 시간을 표현합니다.
- fall behind: 뒤처지다. "디지털 리터러시가 없는 사람은 뒤처지고 있습니다."처럼 다른 사람보다 발전이 느리거나 못 따라가는 상황을 나타냅니다.
스텝별 shadow speech 가이드
이 영상은 IT 관련 용어와 개인 이야기가 섞여 있어 영어 회화 연습에 좋습니다. shadow speak를 하기 위해선 다음 단계를 따라보세요. 1단계: 영상을 1분씩 듣고 멈추며, 발음과 억양을 따라합니다. 특히 "de facto"나 "blink of an eye" 같은 표현의 발음을 주의깊게 듣습니다. 2단계: 대본 없이 영상을 들으면서 즉시 따라하는 shadowing을 시도합니다. 이때 속도를 따라가기보다는 의미를 이해하며 말하는 연습을 합니다. 3단계: 자신이 말하는 것을 녹음해 원본과 비교합니다. 억양과 강세가 어디서 다른지 확인하고 수정합니다. 영상 영어 공부를 하다 보면 IT 관련 용어도 자연스럽게 익히고, 일상 대화에서 사용할 수 있는 표현도 많이 배울 수 있습니다. shadowspeaks를 통해 영어 실력을 향상시키세요!
이 영상의 문법
화자가 가장 많이 쓰는 문형을 영상 속 실제 표현과 함께 정리했습니다.
| 문형 | 영상 속 표현 |
|---|---|
| 수동태 be + 과거분사 — 누가 하는지보다 무슨 일이 일어나는지에 초점 | were taught · was instilled · is known |
| 현재완료 have/has + 과거분사 — 과거의 일이 지금도 관련이 있을 때 | has become · haven't even begun |
쉐도잉이란? 영어 실력을 빠르게 키우는 과학적 방법
쉐도잉(Shadowing)은 원래 전문 통역사 훈련을 위해 개발된 언어 학습 기법으로, 다언어 학자인 Dr. Alexander Arguelles에 의해 대중화된 방법입니다. 핵심 원리는 간단하지만 매우 강력합니다: 원어민의 영어를 들으면서 1~2초의 짧은 지연으로 즉시 소리 내어 따라 말하는 것——마치 '그림자(shadow)'처럼 화자를 따라가는 것입니다. 문법 공부나 수동적인 청취와 달리, 쉐도잉은 뇌와 입 근육이 동시에 실시간으로 영어를 처리하고 재현하도록 훈련합니다. 연구에 따르면 이 방법은 발음 정확도, 억양, 리듬, 연음, 청취력, 말하기 유창성을 크게 향상시킵니다. IELTS 스피킹 준비와 자연스러운 영어 소통을 원하는 분들에게 특히 효과적입니다.