Shadowing Practice: Technical Support Fundamentals #2 Official Course | Google IT Support Professional Certificate - Learn English Speaking with Video
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If you don't like our channel, subscribe and subscribe to the channel.
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So, we will be able to get the notifications.
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So, we will start with the video.
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Welcome to course one technical support fundamentals.
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My name is Kevin Limehouse and I work as a support specialist for platforms building double click at Google.
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Looking back, I can trace where my passion for IT began to an actual moment when I was eight years old.
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My parents were about to throw away our old busted computer, but I managed to convince my mom to let me keep it.
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I remember the moment when I slowly started disassembling it.
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I kept digging deeper and deeper, unscrewing every little piece I could get my hands on, and I was hooked.
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By the time I was 12 or 13 years old, I became the de facto IT support for my entire family,
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and that's no small feat considering I have 11 aunts and uncles and over 35 cousins.
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My parents both grew up in very small rural towns in South Carolina.
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Growing up in the Jimco South through the mid 1950s and 1960s, they were taught at an early age that one of the better methods to get ahead was through education.
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This lesson was instilled in me and my sister and I ended up going to university to study computer science.
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I graduated school right at the end of the 2007-2009 recession, but thankfully I secured a job at Google
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and IT support where I work with users solving their issues and supporting the IT inventory.
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And now I've been working at IT for seven years.
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In my current role as a support specialist, I provide technical and billing support to Google sales teams,
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which involves everything from troubleshooting to creating forms or editing automation scripts.
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And now you know a little bit about me.
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Let's start from the beginning.
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What is information technology?
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Information technology has completely transformed your life in ways that you may not even realize.
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Thanks to IT, we can communicate massive amounts of information to people
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and organizations across the world in the blink of an eye.
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Computers power everything from calculators to medical equipment to complex satellite systems and the trading desk of Wall Street.
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They're powerful and invaluable tools to help people get their work done and enable us to connect with one another.
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So what exactly is information technology?
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IT is essentially the use of digital technology like computers
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and the internet to store
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and process data into useful information the IT industry refers to the entire scope of all the jobs
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and resources that are related to computing technologies within society
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and there are a lot of different types of jobs in
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this field from network engineers who ensure computers can communicate with each other to hardware technicians who replace
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and repair components to desktop support personnel who make sure
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that end users can use their software properly
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but it isn't just about building computers
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and using the internet it's really about the people that's the heart
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and soul of IT support work what good is technology
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or information if people can't use technology
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or make sense of the information IT helps people solve meaningful problems by using technology
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which is why you'll see its influences in education medicine journalism construction transportation entertainment
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or really any industry on the planet IT is about changing the world through the ways we collaborate, share, and create together.
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IT has become such a vital tool in modern society
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that people and organizations who don't have access to IT are at a disadvantage.
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IT skills are becoming necessary for day to day living, like finding a job, getting an education, and looking up your health information.
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Maybe you're from a community where there wasn't any internet, or you couldn't afford a super fast computer and had to use one at your school or library instead.
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There are many social and economic reasons why some people have digital literacy skills and other people do not.
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This growing skills gap is known as the digital divide.
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People without digital literacy skills are falling behind, but people like you are the real solution to bridging that digital divide.
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Overcoming the digital divide not only involves confronting and understanding the combination of socioeconomic factors that shape our experience,
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but also helping others confront and understand those experiences.
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By getting into IT, you'll help serve those in your communities
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or organizations and maybe even inspire a new generation of IT pioneers.
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When I think about solving the digital divide, I can't help but think of all the opportunities and breakthroughs
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that folks from diverse backgrounds and perspectives in the industry can bring.
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By bringing more people of color, more women, more ethnically diverse people into the IT
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we're bound to see unique new ideas and products that we haven't even begun to imagine that benefits everybody.
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Vocabulario y notas de pronunciación para esta lección
Esta lección de conversación de nivel B2 se basa en el vídeo “Technical Support Fundamentals Official Course”. Las palabras que más se repiten: digital, computer, technology, divide, skills. Este vídeo tiene 58 frases y 819 palabras para practicar shadowing. La parte hablada dura 4:48. El hablante habla a un ritmo natural de unas 171 palabras por minuto, cercano a una conversación cotidiana. El 84 % de las palabras está entre las 3.000 más comunes del inglés; conviene repasar el resto antes de empezar.
Vocabulario clave de este vídeo
Las 15 palabras más avanzadas del vídeo, con su pronunciación y significado:
| Palabra | Pronunciación | Significado |
|---|---|---|
| divide verbo | /dɪˈvaɪd/ | desunir, dividir |
| confront verbo | /kənˈfɹʌnt/ | enfrentar, confrontar |
| literacy sustantivo | /ˈlɪtəɹəsi/ | alfabetismo, alfabetización |
| subscribe verbo | /səbˈskɹaɪb/ | suscribirse, subscribirse |
| compute verbo | /kəmˈpjuːt/ | computar, calcular |
| disassemble verbo | /dɪs.əˈsɛm.bəl/ | desmontar, desensamblar |
| instill verbo | /ɪnˈstɪl/ | insuflar, infundir |
| troubleshooting sustantivo | hallazgo de soluciones, identificación de problemas | |
| unscrew verbo | desatornillar, destornillar | |
| collaborate verbo | /kəˈlæb.ə.ɹeɪt/ | colaborar, coadyuvar |
| invaluable adjetivo | /ɪnˈvælju(ə)bl̩/ | invalorable, inestimable |
| calculator sustantivo | /kæl.kjə.leɪ.tɚ/ | calculador, calculadora |
| technician sustantivo | /tɛkˈnɪʃən/ | técnico |
| disadvantage sustantivo | /ˌdɪsədˈvæntɪd͡ʒ/ | desventaja |
| blink verbo | /ˈblɪŋk/ | parpadear, pestañear |
Phrasal verbs que vas a escuchar
| Palabra | Pronunciación | Significado |
|---|---|---|
| end up verbo | terminar, ir a parar | |
| fall behind verbo | atrasar | |
| get ahead verbo | ir adelante | |
| look back verbo | recordar, volver la cabeza | |
| look up verbo | /ˌlʊk ˈʌp/ | mejorar |
| throw away verbo | tirar, echar |
Gramática en este vídeo
Las estructuras que más usa el hablante, con las palabras exactas del vídeo:
| Estructura | En el vídeo |
|---|---|
| Voz pasiva be + participio pasado — importa lo que ocurre, no quién lo hace | were taught · was instilled · is known |
| Present perfect have/has + participio pasado — una acción pasada que sigue importando ahora | has become · haven't even begun |
Pronunciación a tener en cuenta
El hablante usa 14 contracciones y formas reducidas, como can't, don't, you'll. Dilas en su forma corta, tal como las oyes.
- Los sonidos de “sh” y “zh”: technician /tɛkˈnɪʃən/, automation /ˌɔ.təˈmeɪ.ʃən/, recession /ɹɪˈsɛʃn̩/, notification /ˌnoʊtɪfɪˈkeɪʃn̩/
- Palabras largas — cuida el acento: literacy /ˈlɪtəɹəsi/, disassemble /dɪs.əˈsɛm.bəl/, collaborate /kəˈlæb.ə.ɹeɪt/, invaluable /ɪnˈvælju(ə)bl̩/, calculator /kæl.kjə.leɪ.tɚ/
Sonidos difíciles para hispanohablantes:
- /v/ — no es /b/: los dientes tocan el labio inferior: divide /dɪˈvaɪd/, invaluable /ɪnˈvælju(ə)bl̩/, disadvantage /ˌdɪsədˈvæntɪd͡ʒ/, inventory /ˈɪn.vən.tɹi/
- /dʒ/ — no es la “y” ni la “ch”: disadvantage /ˌdɪsədˈvæntɪd͡ʒ/, journalism /ˈd͡ʒɝnl̩ˌɪzəm/
Cómo practicar con este vídeo
- Escucha el vídeo entero una vez sin hablar y anota las palabras que no conoces.
- Empieza a velocidad 0,75×, haz shadowing frase por frase y vuelve a la velocidad normal cuando te resulte fácil.
- Grábate y compara con el original, prestando atención a palabras como divide, confront, literacy.
¿Qué es la Técnica de Shadowing?
Shadowing es una técnica de aprendizaje de idiomas respaldada por la ciencia, desarrollada originalmente para la formación de intérpretes profesionales y popularizada por el políglota Dr. Alexander Arguelles. El método es simple pero poderoso: escuchas audio en inglés nativo y lo repites en voz alta de inmediato, como una sombra que sigue al hablante con solo 1-2 segundos de retraso. A diferencia de la escucha pasiva o los ejercicios de gramática, el shadowing obliga a tu cerebro y músculos de la boca a procesar y reproducir simultáneamente patrones de habla reales. Las investigaciones muestran que mejora significativamente la precisión de la pronunciación, la entonación, el ritmo, el habla conectada, la comprensión auditiva y la fluidez al hablar, convirtiéndola en una de las metodologías más efectivas para la preparación del IELTS Speaking y la comunicación en inglés en el mundo real.