Pratique du Shadowing: Technical Support Fundamentals #2 Official Course | Google IT Support Professional Certificate - Apprendre l'anglais à l'oral avec la vidéo
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So, we will be able to get the notifications.
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So, we will start with the video.
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Welcome to course one technical support fundamentals.
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My name is Kevin Limehouse and I work as a support specialist for platforms building double click at Google.
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Looking back, I can trace where my passion for IT began to an actual moment when I was eight years old.
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My parents were about to throw away our old busted computer, but I managed to convince my mom to let me keep it.
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I remember the moment when I slowly started disassembling it.
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I kept digging deeper and deeper, unscrewing every little piece I could get my hands on, and I was hooked.
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By the time I was 12 or 13 years old, I became the de facto IT support for my entire family,
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and that's no small feat considering I have 11 aunts and uncles and over 35 cousins.
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My parents both grew up in very small rural towns in South Carolina.
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Growing up in the Jimco South through the mid 1950s and 1960s, they were taught at an early age that one of the better methods to get ahead was through education.
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This lesson was instilled in me and my sister and I ended up going to university to study computer science.
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I graduated school right at the end of the 2007-2009 recession, but thankfully I secured a job at Google
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and IT support where I work with users solving their issues and supporting the IT inventory.
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And now I've been working at IT for seven years.
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In my current role as a support specialist, I provide technical and billing support to Google sales teams,
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which involves everything from troubleshooting to creating forms or editing automation scripts.
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And now you know a little bit about me.
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Let's start from the beginning.
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What is information technology?
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Information technology has completely transformed your life in ways that you may not even realize.
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Thanks to IT, we can communicate massive amounts of information to people
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and organizations across the world in the blink of an eye.
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Computers power everything from calculators to medical equipment to complex satellite systems and the trading desk of Wall Street.
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They're powerful and invaluable tools to help people get their work done and enable us to connect with one another.
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So what exactly is information technology?
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IT is essentially the use of digital technology like computers
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and the internet to store
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and process data into useful information the IT industry refers to the entire scope of all the jobs
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and resources that are related to computing technologies within society
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and there are a lot of different types of jobs in
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this field from network engineers who ensure computers can communicate with each other to hardware technicians who replace
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and repair components to desktop support personnel who make sure
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that end users can use their software properly
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but it isn't just about building computers
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and using the internet it's really about the people that's the heart
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and soul of IT support work what good is technology
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or information if people can't use technology
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or make sense of the information IT helps people solve meaningful problems by using technology
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which is why you'll see its influences in education medicine journalism construction transportation entertainment
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or really any industry on the planet IT is about changing the world through the ways we collaborate, share, and create together.
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IT has become such a vital tool in modern society
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that people and organizations who don't have access to IT are at a disadvantage.
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IT skills are becoming necessary for day to day living, like finding a job, getting an education, and looking up your health information.
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Maybe you're from a community where there wasn't any internet, or you couldn't afford a super fast computer and had to use one at your school or library instead.
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There are many social and economic reasons why some people have digital literacy skills and other people do not.
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This growing skills gap is known as the digital divide.
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People without digital literacy skills are falling behind, but people like you are the real solution to bridging that digital divide.
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Overcoming the digital divide not only involves confronting and understanding the combination of socioeconomic factors that shape our experience,
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but also helping others confront and understand those experiences.
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By getting into IT, you'll help serve those in your communities
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or organizations and maybe even inspire a new generation of IT pioneers.
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When I think about solving the digital divide, I can't help but think of all the opportunities and breakthroughs
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that folks from diverse backgrounds and perspectives in the industry can bring.
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By bringing more people of color, more women, more ethnically diverse people into the IT
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we're bound to see unique new ideas and products that we haven't even begun to imagine that benefits everybody.
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Vocabulaire et conseils d’expression pour cette leçon
Cette leçon d’expression orale de niveau B2 s’appuie sur la vidéo « Technical Support Fundamentals Official Course ». Les mots qui reviennent le plus souvent : digital, computer, technology, divide, skills. Cette vidéo contient 58 phrases et 819 mots à répéter en shadowing. La partie parlée dure 4:48. Le locuteur parle à un rythme naturel d’environ 171 mots par minute, proche d’une conversation courante. 84 % des mots font partie des 3 000 mots les plus courants en anglais ; le reste mérite d’être vu avant de commencer.
Vocabulaire clé de cette vidéo
Les 15 mots les plus avancés de la vidéo, avec leur prononciation et leur sens :
| Mot | Prononciation | Sens |
|---|---|---|
| divide verbe | /dɪˈvaɪd/ | diviser, fendre |
| confront verbe | /kənˈfɹʌnt/ | confronter |
| literacy nom | /ˈlɪtəɹəsi/ | littératie, littérisme |
| subscribe verbe | /səbˈskɹaɪb/ | abonner, s'abonner |
| compute verbe | /kəmˈpjuːt/ | computer, calculer |
| disassemble verbe | /dɪs.əˈsɛm.bəl/ | désassembler, démonter |
| instill verbe | /ɪnˈstɪl/ | inculquer |
| troubleshooting nom | dépannage | |
| unscrew verbe | dévisser | |
| collaborate verbe | /kəˈlæb.ə.ɹeɪt/ | collaborer |
| invaluable adjectif | /ɪnˈvælju(ə)bl̩/ | inestimable |
| calculator nom | /kæl.kjə.leɪ.tɚ/ | calculatrice, calculette |
| technician nom | /tɛkˈnɪʃən/ | technicien, technicienne |
| disadvantage nom | /ˌdɪsədˈvæntɪd͡ʒ/ | désavantage |
| blink verbe | /ˈblɪŋk/ | ciller, cligner des yeux |
Les verbes à particule que vous entendrez
| Mot | Sens |
|---|---|
| end up verbe | se terminer, se finir |
| fall behind verbe | être en retard |
| look back verbe | se remémorer |
| throw away verbe | rejeter, jeter |
La grammaire de cette vidéo
Les structures que le locuteur utilise le plus, avec les mots exacts de la vidéo :
| Structure | Dans la vidéo |
|---|---|
| Voix passive be + participe passé — l’accent est mis sur ce qui arrive, pas sur qui le fait | were taught · was instilled · is known |
| Present perfect have/has + participe passé — une action passée qui compte encore maintenant | has become · haven't even begun |
Prononciation à surveiller
Le locuteur utilise 14 contractions et formes réduites, comme can't, don't, you'll. Prononcez-les sous leur forme courte, telles que vous les entendez.
- Les sons « sh » et « zh »: technician /tɛkˈnɪʃən/, automation /ˌɔ.təˈmeɪ.ʃən/, recession /ɹɪˈsɛʃn̩/, notification /ˌnoʊtɪfɪˈkeɪʃn̩/
- Mots longs — placez bien l’accent: literacy /ˈlɪtəɹəsi/, disassemble /dɪs.əˈsɛm.bəl/, collaborate /kəˈlæb.ə.ɹeɪt/, invaluable /ɪnˈvælju(ə)bl̩/, calculator /kæl.kjə.leɪ.tɚ/
Les sons difficiles pour les francophones :
- /tʃ/ et /dʒ/ — à ne pas adoucir en « ch » et « j »: disadvantage /ˌdɪsədˈvæntɪd͡ʒ/, journalism /ˈd͡ʒɝnl̩ˌɪzəm/
- /r/ anglais — langue recourbée, sans frotter la gorge: confront /kənˈfɹʌnt/, literacy /ˈlɪtəɹəsi/, subscribe /səbˈskɹaɪb/, collaborate /kəˈlæb.ə.ɹeɪt/, breakthrough /ˈbɹeɪk.θɹuː/
Comment s’entraîner avec cette vidéo
- Écoutez la vidéo en entier une fois sans parler et notez les mots que vous ne connaissez pas.
- Commencez à la vitesse 0,75×, répétez phrase par phrase, puis revenez à la vitesse normale quand cela devient facile.
- Enregistrez-vous et comparez avec l’original, en faisant attention à des mots comme divide, confront, literacy.
Qu'est-ce que la technique du Shadowing ?
Le Shadowing est une technique d'apprentissage des langues fondée sur la science, développée à l'origine pour la formation des interprètes professionnels. Le principe est simple mais puissant : vous écoutez de l'anglais natif et le répétez immédiatement à voix haute — comme une ombre suivant le locuteur avec un décalage de 1 à 2 secondes. Les recherches montrent une amélioration significative de la précision de la prononciation, de l'intonation, du rythme, des liaisons, de la compréhension orale et de la fluidité.