Shadowing Practice: Technical Support Fundamentals #2 Official Course | Google IT Support Professional Certificate - Learn English Speaking with Video
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So, we will start with the video.
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Welcome to course one technical support fundamentals.
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My name is Kevin Limehouse and I work as a support specialist for platforms building double click at Google.
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Looking back, I can trace where my passion for IT began to an actual moment when I was eight years old.
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My parents were about to throw away our old busted computer, but I managed to convince my mom to let me keep it.
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I remember the moment when I slowly started disassembling it.
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I kept digging deeper and deeper, unscrewing every little piece I could get my hands on, and I was hooked.
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By the time I was 12 or 13 years old, I became the de facto IT support for my entire family,
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and that's no small feat considering I have 11 aunts and uncles and over 35 cousins.
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My parents both grew up in very small rural towns in South Carolina.
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Growing up in the Jimco South through the mid 1950s and 1960s, they were taught at an early age that one of the better methods to get ahead was through education.
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This lesson was instilled in me and my sister and I ended up going to university to study computer science.
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I graduated school right at the end of the 2007-2009 recession, but thankfully I secured a job at Google
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and IT support where I work with users solving their issues and supporting the IT inventory.
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And now I've been working at IT for seven years.
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In my current role as a support specialist, I provide technical and billing support to Google sales teams,
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which involves everything from troubleshooting to creating forms or editing automation scripts.
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And now you know a little bit about me.
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Let's start from the beginning.
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What is information technology?
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Information technology has completely transformed your life in ways that you may not even realize.
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Thanks to IT, we can communicate massive amounts of information to people
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and organizations across the world in the blink of an eye.
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Computers power everything from calculators to medical equipment to complex satellite systems and the trading desk of Wall Street.
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They're powerful and invaluable tools to help people get their work done and enable us to connect with one another.
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So what exactly is information technology?
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IT is essentially the use of digital technology like computers
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and the internet to store
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and process data into useful information the IT industry refers to the entire scope of all the jobs
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and resources that are related to computing technologies within society
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and there are a lot of different types of jobs in
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this field from network engineers who ensure computers can communicate with each other to hardware technicians who replace
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and repair components to desktop support personnel who make sure
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that end users can use their software properly
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but it isn't just about building computers
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and using the internet it's really about the people that's the heart
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and soul of IT support work what good is technology
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or information if people can't use technology
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or make sense of the information IT helps people solve meaningful problems by using technology
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which is why you'll see its influences in education medicine journalism construction transportation entertainment
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or really any industry on the planet IT is about changing the world through the ways we collaborate, share, and create together.
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IT has become such a vital tool in modern society
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that people and organizations who don't have access to IT are at a disadvantage.
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IT skills are becoming necessary for day to day living, like finding a job, getting an education, and looking up your health information.
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Maybe you're from a community where there wasn't any internet, or you couldn't afford a super fast computer and had to use one at your school or library instead.
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There are many social and economic reasons why some people have digital literacy skills and other people do not.
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This growing skills gap is known as the digital divide.
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People without digital literacy skills are falling behind, but people like you are the real solution to bridging that digital divide.
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Overcoming the digital divide not only involves confronting and understanding the combination of socioeconomic factors that shape our experience,
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but also helping others confront and understand those experiences.
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By getting into IT, you'll help serve those in your communities
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or organizations and maybe even inspire a new generation of IT pioneers.
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When I think about solving the digital divide, I can't help but think of all the opportunities and breakthroughs
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that folks from diverse backgrounds and perspectives in the industry can bring.
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By bringing more people of color, more women, more ethnically diverse people into the IT
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we're bound to see unique new ideas and products that we haven't even begun to imagine that benefits everybody.
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Bu dersin kelimeleri ve konuşma notları
Bu B2 seviyesindeki konuşma dersi “Technical Support Fundamentals Official Course” videosuna dayanıyor. En çok tekrarlanan kelimeler: digital, computer, technology, divide, skills. Bu videoda gölgeleme çalışması için 58 cümle ve 819 kelime var. Konuşma bölümü 4:48 sürüyor. Konuşmacı dakikada yaklaşık 171 kelimeyle, günlük konuşmaya yakın doğal bir hızda konuşuyor. Kelimelerin %84’i İngilizcede en sık kullanılan 3.000 kelime arasında; geri kalanına başlamadan önce bakmakta fayda var.
Bu videodaki önemli kelimeler
Videodaki en ileri düzey 15 kelime, telaffuzu ve anlamıyla:
| Kelime | Telaffuz | Anlam |
|---|---|---|
| confront fiil | /kənˈfɹʌnt/ | yüzleşmek, göğüs germek |
| literacy isim | /ˈlɪtəɹəsi/ | okuryazarlık, okuma yazma |
| subscribe fiil | /səbˈskɹaɪb/ | abone olmak |
| compute fiil | /kəmˈpjuːt/ | hesaplamak |
| instill fiil | /ɪnˈstɪl/ | aşılamak |
| collaborate fiil | /kəˈlæb.ə.ɹeɪt/ | birlikte çalışmak |
| calculator isim | /kæl.kjə.leɪ.tɚ/ | hesap makinesi |
| technician isim | /tɛkˈnɪʃən/ | teknisyen |
| disadvantage isim | /ˌdɪsədˈvæntɪd͡ʒ/ | dezavantaj |
| blink fiil | /ˈblɪŋk/ | göz kırpmak |
| automation isim | /ˌɔ.təˈmeɪ.ʃən/ | otomasyon |
| breakthrough isim | /ˈbɹeɪk.θɹuː/ | atılım |
| recession isim | /ɹɪˈsɛʃn̩/ | resesyon |
| notification isim | /ˌnoʊtɪfɪˈkeɪʃn̩/ | bildirme, bilgilendirme |
| desktop isim | /ˈdɛsktɒp/ | masaüstü |
Duyacağınız deyimsel fiiller
| Kelime | Telaffuz | Anlam |
|---|---|---|
| look up fiil | /ˌlʊk ˈʌp/ | yukarı bakmak |
| throw away fiil | atmak |
Bu videodaki dil bilgisi
Konuşmacının en çok kullandığı yapılar, videodaki sözcüklerin aynısıyla:
| Yapı | Videoda |
|---|---|
| Edilgen yapı be + fiilin üçüncü hâli — kimin yaptığı değil, ne olduğu önemli | were taught · was instilled · is known |
| Present perfect have/has + fiilin üçüncü hâli — geçmişte olan ama şimdi de önemli olan bir eylem | has become · haven't even begun |
Dikkat edilecek telaffuzlar
Konuşmacı can't, don't, you'll gibi kısaltılmış biçimleri 14 kez kullanıyor. Bunları duyduğunuz gibi kısa söyleyin.
- “sh” ve “zh” sesleri: technician /tɛkˈnɪʃən/, automation /ˌɔ.təˈmeɪ.ʃən/, recession /ɹɪˈsɛʃn̩/, notification /ˌnoʊtɪfɪˈkeɪʃn̩/
- Uzun kelimeler — vurguyu doğru yere koyun: literacy /ˈlɪtəɹəsi/, disassemble /dɪs.əˈsɛm.bəl/, collaborate /kəˈlæb.ə.ɹeɪt/, invaluable /ɪnˈvælju(ə)bl̩/, calculator /kæl.kjə.leɪ.tɚ/
Türkçe konuşanların zorlandığı sesler:
- Kelime başındaki ünsüz kümesi — araya ünlü eklemeyin: blink /ˈblɪŋk/, breakthrough /ˈbɹeɪk.θɹuː/, transform /tɹænsˈfɔɹm/, trace /tɹeɪs/
- /æ/ — “e”den daha açık: collaborate /kəˈlæb.ə.ɹeɪt/, invaluable /ɪnˈvælju(ə)bl̩/, calculator /kæl.kjə.leɪ.tɚ/, disadvantage /ˌdɪsədˈvæntɪd͡ʒ/, transform /tɹænsˈfɔɹm/
Bu videoyla nasıl çalışılır
- Videonun tamamını konuşmadan bir kez dinleyin ve bilmediğiniz kelimeleri not edin.
- 0,75× hızla başlayın, cümle cümle tekrar edin ve kolaylaşınca normal hıza dönün.
- Kendinizi kaydedin ve orijinaliyle karşılaştırın; confront, literacy, subscribe gibi kelimelere özellikle dikkat edin.
Gölgeleme Tekniği Nedir?
Gölgeleme, başlangıçta profesyonel tercüman eğitimi için geliştirilen ve çok dilli Dr. Alexander Arguelles tarafından popüler hale getirilen, bilim destekli bir dil öğrenme tekniğidir. Yöntem basit ama güçlüdür: ana dili İngilizce olan bir sesi dinler ve hemen yüksek sesle tekrar edersiniz — konuşmacıyı 1-2 saniye gecikmeyle takip eden bir gölge gibi. Pasif dinleme veya dilbilgisi alıştırmalarının aksine, gölgeleme beyninizi ve ağız kaslarınızı gerçek konuşma kalıplarını eşzamanlı olarak işlemeye ve yeniden üretmeye zorlar. Araştırmalar, telaffuz doğruluğu, tonlama, ritim, bağlı konuşma, dinleme anlama ve konuşma akıcılığını önemli ölçüde geliştirdiğini göstermektedir — bu da onu IELTS Konuşma hazırlığı ve gerçek dünya İngilizce iletişimi için en etkili yöntemlerden biri yapar.