Shadowing Practice: English for Sales and Purchasing - Learn English Speaking with Video
Kies een oefenmodus
Elke modus opent een volledig scherm oefenruimte.
640 zinnen
Als zinnen te kort of te lang zijn, klik op Bewerken om ze aan te passen.
1
English for Sales and Purchasing by Lothar Gutjia and Sean Mahoney.
2
Published and copyright, Oxford University Press, 2009.
3
Unit 1.
4
Exercise 1.
5
Carol.
6
Well, first of all, I am constantly telephoning people and writing emails.
7
You have to maintain contact with your clients if you want to succeed.
8
This means that I also often visit them to present our products or to make offers.
9
I go to a lot of trade fairs too, both to look for new contacts and to keep in touch with old clients.
10
One thing I find quite difficult is negotiating contracts, you know, agreeing the terms and conditions of the sale.
11
That can sometimes be tricky.
12
And of course, handling complaints is not my favourite task either,
13
although I try to see complaints as an opportunity to improve my relationship with the customer.
14
In the office, I spend a lot of time doing market research.
15
The tools we have nowadays are excellent, and also looking at tenders that we may want to make a bid for.
16
I also need to liaise with various internal departments, especially R &D and our production department.
17
Close contact with them is important for making sure our company delivers the service that our customers are looking for.
18
Dong Sun A lot of my work involves writing and checking written information.
19
We have to fill in order forms, deal with the correspondence and invoices we get, and check the details, like delivery dates and so on.
20
I spent a lot of time collecting and comparing offers from suppliers, which means quite a lot of analysis work.
21
And of course I have to write lots of emails.
22
Most of these are in English.
23
And also draw up tenders and invitations to bid.
24
Doing market research also means we have to write lots of reports for other departments in our company.
25
But the job isn't only a lot of paperwork.
26
I also get out to meet people.
27
I enjoy visiting trade fairs,
28
for example, as it is a chance to look at the new products on the market and meet with the suppliers directly.
29
I'm also often involved in negotiations with our suppliers.
30
For this, we need to liaise closely with the business unit, which has placed the order.
31
Our department is basically responsible for making sure that our colleagues have everything they need to do their jobs.
32
Unit 1.
33
Exercise 6.
34
So what about the sales meeting last week?
35
How did it go?
36
It was very good, actually.
37
They're still working on the minutes, but Iris asked me to fill you in on the main points.
38
Good.
39
Well, first of all, Chin Sun has revised our sales targets.
40
Oh, really?
41
So how do they look now?
42
Well, the targets are quite challenging, actually.
43
She wants to increase the sales volume by 10 % overall.
44
I think she's under pressure from management.
45
Yes, maybe you're right.
46
There are also some specific goals for the various regions.
47
For example, there are going to be two new facilities, one in Dubai and one in Beijing.
48
Apparently, we are planning to make a big push in these areas and management thinks the time is right.
49
Maybe it's the right attitude to have at the moment.
50
It would be nice to really enhance our image internationally.
51
It certainly means we'll be ahead of our new targets, if it all works out, that is.
52
So, what else?
53
India is going extremely well and most of the other areas are only just below target.
54
The only problem is, as you know, our South American business.
55
Right.
56
Did Chinson present my ideas for improving sales there?
57
Yes, she did.
58
Headquarters agreed that we should offer more scheduled flights and also start selling charter flights for some clients.
59
It won't be easy to turn the situation around, apparently, but it is possible.
60
We will also need a sales promotion specifically for the region, perhaps something like an early booking discount.
61
I'll look into that, although I'm afraid it might exceed our budget.
62
Maybe, but you're right, we should look into it.
63
We definitely need to put in more orders overall.
64
Okay.
65
I could also contact the corporate clients in my area and present our new offers to them.
66
That way we'll bring in new orders, I'm sure.
67
Good idea.
68
I'll do the same.
69
Oh, look at the time.
70
I'm sorry, but I've got to run.
71
Perhaps we can talk more later?
72
OK, no problem.
73
Thanks a lot, James.
74
See you later.
75
Bye.
76
Exercise 9 Interflights, hello?
77
Hello, it's Kim Dong -san from Purchasing here.
78
Could I speak to John Murphy, please?
79
Speaking.
80
Hi, Dong -san.
81
Hi, good morning, John.
82
Do you have a moment to talk about your request for company credit cards?
83
Ah, yes, right.
84
Thanks for getting back to me.
85
No problem.
86
So, I understand you want all flight personnel to be able to draw cash in foreign locations?
87
Yes, that's right.
88
Is there a problem?
89
I typed all the specifications into the system yesterday.
90
Are there no suppliers for that kind of service?
91
No, that's not it.
92
As you know, we have some new policies here.
93
We want to offer a better service than just fulfilling your specific order.
94
It is our goal to solve your problems by what we purchase.
95
So, could you help me understand the reason for the order?
96
I understand the crews need to stay overnight a lot and in some places they need some cash.
97
That's right.
98
Our people fly to different places around the world.
99
Sometimes they might also have a stopover where they need cash for a drink or a paper or even local transportation.
100
OK.
101
In that case, there could be a number of solutions.
102
We could provide them with special debit cards,
103
or we could give our partner hotels the facility to pay a limited amount of cash to our crew
104
and then claim this back from us.
105
Interesting.
106
I must admit I hadn't thought of that option.
107
OK.
108
What I'll do then is contact a couple of possible suppliers and arrange to get some offers.
109
We can then compare them to see which gives us the best solution.
110
Also, I can talk to different kinds of suppliers, not just for the credit card solution, thereby increasing the competition.
111
It should mean we can find an even cheaper solution.
112
Sounds good.
113
Is there anything you need from me?
114
Not at the moment.
115
Thanks for your time.
116
Bye, John.
117
Right.
118
Talk to you later then.
119
So, I wanted to update
120
you all on the situation with the various offers purchasing has received for credit cards for the international flight crew.
121
Dongsun's team is currently comparing these offers.
122
The competition is very tough at the moment, which is, of course, good for us.
123
Not all suppliers were able to meet our specifications, so they were able to exclude some offers straight away.
124
They will have to assess the rest very carefully and perhaps put in some requests for more information.
125
But the people in our purchasing department are very thorough, and I'm sure they will find the best solution for us.
126
Exercise 1 Hello, uh, Mr Adams.
127
Do you have a minute?
128
Yes, certainly.
129
But please call me Donald.
130
And I'm Brigitte.
131
Brigitte Dupont.
132
Pleased to meet you.
133
Pleased to meet you too, Brigitte.
134
So, how did you like the presentation?
135
Well, I found it very interesting.
136
I've listened to many presentations this week, as you can imagine.
137
And yours was definitely one of the more relevant for me.
138
That's good to hear.
139
I tried to give a good overview of our range of products.
140
Can I ask which company you're with? Of course.
141
I'm a senior purchaser at Air South, responsible for engine parts.
142
Air South, right.
143
That's very interesting.
144
Do you think that our MRO services may be of interest to you?
145
Well, that's why I wanted to talk to you.
146
We're actually looking for new partners at the moment.
147
I would need more details about what you can offer, of course.
148
Yes, I can understand
149
that this is perhaps not the best place to discuss details
150
though doesn't air south have an office here in Brussels yes
151
that's right I'm actually based here in Brussels although I'm quite often on the road I see well
152
if you have time next week perhaps you'd be interested in
153
meeting after the trade fair is over I'd really like to hear more about your company
154
and could give you a more detailed presentation of what we offer yes
155
that's a good idea in next two weeks would work well.
156
then some of my colleagues could be there too.
157
Right.
158
Could you give me your card?
159
Then I can ring you on Friday to set up an appointment for next week.
160
Good.
161
And meanwhile, I'll speak to my colleagues and see what time is best for us.
162
So, here you are.
163
And here's mine.
164
Great, Brigitte.
165
I'll ring you as soon as the fair is over.
166
Good.
167
I'm looking forward to hearing from you.
168
In the meantime, would you like to look at our new catalogue?
169
It has short descriptions of all the new products we're launching.
170
Thanks.
171
I've already taken one.
172
It was nice to meet you, Donald.
173
Goodbye.
174
Goodbye, Brigitte.
175
Talk to you soon.
176
Sorry, is this seat taken?
177
No, no. Please, feel free.
178
Thanks.
179
A nice pub, isn't it?
180
It reminds me very much of England.
181
Yes, me too.
182
Is that where you're from?
183
No, I'm from Germany.
184
But I often go to England on business.
185
Really?
186
I'm actually from Liverpool, and this sort of pub makes me feel right as home.
187
Yes, I can imagine.
188
Have you had a chance to look around Brussels while you've been here?
189
Well, yes, a little.
190
I think it's a nice place to have a fair, don't you?
191
Yes, I like coming here a lot.
192
There are quite a few of these comfortable pubs with very good beer and live football matches on TV.
193
Are you interested in football?
194
Yes, I am actually.
195
Liverpool's my team.
196
That makes sense.
197
And Werder Bremen's mine.
198
Bremen's my hometown. Of course.
199
By the way, I'm Brendan, Brendan Johnson.
200
I'm with Aircraft Maintenance Inc in Liverpool.
201
That's a coincidence.
202
I'm also in the airline industry.
203
Ah.
204
Reiner Nowak's my name.
205
I'm a buyer at Low Cost Flights International in Bremen.
206
Nice to meet you.
207
So, how was your fare so far?
208
Good.
209
I've been trying to find new suppliers for special overhauls, so I've been quite busy.
210
I know what you mean.
211
You know, there certainly are a lot of German companies here.
212
It always amazes me how much in -depth information German business people provided these fairs.
213
They always seem to get right down to business.
214
True.
215
We Germans want to deliver solid data with lots of facts and specifications.
216
We don't want to waste time on a lot of unessential talk.
217
That's interesting.
218
For me, the unessential talk is often the most interesting.
219
I see trade fairs as a place to get to know people, to make contacts, and not just to discuss the specifications of a particular product.
220
You can always talk about details and the nitty -gritty later.
221
Yes, I see your point.
222
So, you're looking for suppliers.
223
May I ask if you already have some information about my company?
224
No, I don't think I do.
225
You know, you might be interested in our brochure.
226
Will you be staying at the fair long?
227
Yes, till Friday.
228
Good.
229
Perhaps I could come by your stand sometime and I could brief you on our products.
230
I think we could have what you're looking for.
231
That sounds fine.
232
How about tomorrow afternoon?
233
That sounds great.
234
Here's my business card, and I'll just write down our stand number.
235
At around 3 p .m., say?
236
That sounds good.
237
Now, tell me, what's your favourite Belgian beer?
238
clever catering purchasing department in a stall speaking good morning in s it's
239
Marco Falcone of vino rubinetto here do you have a moment yes of course
240
Marco it's nice to hear from you how have you been fine but busy you know how it is Yes,
241
sometimes it all seems to come at once
242
Anyway, what can I do for you?
243
Well, this month we are promoting some of our new products in Europe And we thought clever catering might be interested
244
Yes, of course
245
We're always interested in finding out what's new
246
But first of all, did you hear that we won an international award in Rome last month?
247
Yes, I did actually
248
congratulations thank you we were very pleased I mean we are convinced of the quality of our products of course
249
but it's quite nice to receive international recognition the award
250
we won was for our new variety of sparkling red wine Rosso frisante have you heard of it
251
Yes, I saw it mentioned in your new brochure and I read something on your website.
252
Great.
253
It's an exciting product, isn't it?
254
Do you think this wine may be of interest to you and your clients?
255
Well, as you know, Marco, we are always looking for new, high -quality wines.
256
But I'm not sure we're really looking for this type of wine it may be a little too,
257
let me say, exotic for our customers.
258
Yes, I can understand your point.
259
I admit it is an unusual wine, but we're very confident that people will enjoy it,
260
and it is perfect for the forthcoming spring and summer seasons.
261
Hmm, you have a point.
262
By the way, Marco, we will be putting out tenders soon for the next season, So your call is just in time.
263
That's great.
264
We will definitely want to put in a bid.
265
You know, Inez, I can tell you now
266
that we are in a position to offer you special rates for your first order,
267
but I would prefer to come to your office and discuss the details with you.
268
Then I could also tell you about some of our other products.
269
I'd be happy to meet you, Marco.
270
Just let me have our experts look at the Rosso Frizanti first and if we are still interested, we could meet after that.
271
That would be great.
272
I will send some bottles today for them to check.
273
Perhaps we could meet in about two weeks.
274
Is that enough time?
275
It should be.
276
I'll give you a call when we're ready.
277
Thanks.
278
I look forward to hearing from you and I'm sure you'll be impressed with this wine, Inez.
279
Okay, Marco.
280
Thanks for the call.
281
Bye now.
282
Goodbye.
283
Exercise 11.
284
Marco, I'm afraid there are some differences between your offer and what we asked for in the RFP.
285
Do you mean clear bottles versus green?
286
Yes, that's one of the differences.
287
You know, we just don't like the idea of starting with green bottles and changing to clear, as you suggested in your offer.
288
Yes, I see your point.
289
Well, I have some good news on that.
290
We've spoken to our supplier again, and it seems they can deliver the clear bottles earlier than expected.
291
So, if I understand you correctly, you will be able to supply both wines in clear bottles as we requested.
292
That's correct, yes.
293
Well, that's good.
294
OK, the next thing is the price.
295
The price?
296
Could you be more specific?
297
Well, especially for the sparkling red, it's quite high, and definitely not within our budget.
298
Well, I did give you a range of prices depending on the quantity purchased.
299
Right.
300
And 26 euros really is a good price.
301
Remember, it's a high -quality wine and quite unique, but I'll see what I can do so you'll get back to me on
302
that yes good okay next there's the availability excuse me the what I didn't catch
303
that availability we need wines that are available for at least ten years I see
304
and in our offer we said five years right?
305
That's correct.
306
Well, that's a bit more complicated.
307
The problem is that...
308
Exercise 1 Hello Gabby.
309
Good to see you again.
310
You too, Gavin.
311
How was your journey?
312
You drove down from Hamburg this morning, didn't you?
313
Yes, that's right.
314
Everything was fine.
315
The German highways really are excellent, if there are no traffic jams, of course.
316
You're lucky you missed the rush hour traffic.
317
That's the worst.
318
Can I offer you tea or coffee?
319
Tea, please.
320
Thank you.
321
And here's sugar and milk if you need it.
322
OK, let's get started, shall we?
323
I'd first like to summarise what's happened so far, if that's all right.
324
Yes, good idea.
325
Right.
326
Well, as you know, we've decided to lease a new fleet of cars for our management.
327
You've seen our specifications and I've received your offer.
328
Yes.
329
And what is your reaction?
330
Well, in general, it seems fairly competitive, but we feel the overall price is too high.
331
You know we've received an alternative offer with almost the same terms and conditions, and for a very good price.
332
Can I ask what they're offering?
333
Well, one major point is that if we leased from them, we would receive all the types of cars that we need,
334
without any additional fees for special cases. For example, they would not charge us extra for the four
335
or five cars with right -hand drive that we need for Britain and Ireland.
336
Right, I see.
337
Maybe we could do something there.
338
How about this?
339
If you took just five more cars in that region, we could lower our offer by 5%.
340
How is that possible?
341
With a higher number of cars, we could pass our tax advantage on to you.
342
OK, sounds good but if we do that
343
if we order five more cars we will also need a reduction in the overhead costs for repairs
344
and maintenance what you have in our offer is already a very competitive fixed price for each repair yes well
345
but I was thinking
346
if you gave me the annual overhauls plus the mounting of winter tires free of charge
347
we could shift these costs so that they come under the budget for leasing more cars in the UK.
348
Aha!
349
If I had known of that possibility, I would have offered you our special repair insurance.
350
You see, when you pay the monthly fee for repair insurance, we cover all costs for inspections and repairs due to wear and tear.
351
With the additional winter package, everything would be covered. That sounds very good.
352
I will obviously have to do the calculations again.
353
There is just one last thing.
354
If we extended the duration of the contract by another four years,
355
would you provide us with another 5 % discount on the overall price?
356
Hmm, 5 % sounds a little high.
357
I would say 4 % is the limit there, but let me get back to you.
358
In the meantime, I'll send you the conditions for the insurance
359
and an interim summary of our agreements by the end of this week.
360
That will be fine.
361
I'll call you early next week and let you know how the calculations work out.
362
Good.
363
Hopefully we'll be able to sign the contract next week.
364
Meanwhile, Gabby, I had a question about something else.
365
Unit 4.
366
Exercise 3.
367
1. The product is exactly what you're looking for, isn't it?
368
Yes, we're happy with the product, but the price you offered is a little high at the moment.
369
Is there any way you could reduce the price, say with a discount?
370
Well, if you bought another 10 ,000, we would reconsider our offer.
371
Two.
372
We could think about the delivery dates, perhaps.
373
What do you mean?
374
Well, maybe we can agree to order the items in the next few weeks
375
if you think you can come down a bit on the price.
376
We will certainly reduce our price if you buy before the end of the month.
377
Three.
378
We obviously want to create long -term relationships with our customers.
379
Yes, but I'm sure you agree that we also need some benefits for the relationship to continue.
380
Can you guarantee us cheaper prices if we continue to order from you?
381
Certainly.
382
Our clients always get discounts when they stay with us over time.
383
4. We've really gone down to the lowest possible price now, I'm afraid.
384
But it's still not as good as the offer in terms of the service provided, and we've already discussed the fact that the repair cost,
385
for example, will really be very minimal.
386
That is correct.
387
Of course, we're convinced of the quality as well, so I'll include repair costs in our offer, if you accept the price as it is.
388
5. We've been mostly happy with the product so far, but of course we are always looking at our options.
389
So in this case, in order to continue ordering from you, we would need these small changes to the contract.
390
But we're not sure that this will still be profitable for us if we agree to these changes.
391
I'm sorry, but we really have no choice.
392
We could only extend the contract if you agreed to all the terms.
393
Thank you.
394
Exercise 6 So, as you know, I'd like to discuss some of the terms in the offer you sent.
395
Yes.
396
What is your overall impression?
397
Well, compared to the other offers we've received so far, it's certainly in the ballpark.
398
But, as I said, we need to discuss some of the details.
399
OK.
400
Where would you like to start?
401
Perhaps with the leasing period.
402
It is very long.
403
Yes, I agree.
404
That enables us to offer you a better price, which I'm sure is in your best interest, isn't it?
405
Normally it is, yes, but unfortunately not in this case.
406
You see, the maximum leasing period was fixed by our board of directors.
407
Ah, I understand your difficulty.
408
However, the period we are offering is the standard term here in London.
409
If you want to differ from that, we will have to increase the leasing rate.
410
Normally, we could accept that, but I think we also need to consider that the building has been empty for the past three months,
411
and there seem to be no other interested parties.
412
You may have a point there, but the leasing period is an extremely important factor in setting our price.
413
Maybe we could set a dynamic rate based on your turnover at these premises.
414
I'm sorry, I'm not with you.
415
What exactly are you proposing?
416
Well, we could fix a basic rate that is lower than our current offer, but then we would receive a percentage of your turnover.
417
If the café is the success we're all hoping for, it will be beneficial to both you and us.
418
Would that be acceptable?
419
That may be a possibility, but I would have to talk to my boss about it and get back to you.
420
On the next point...
421
Unit 4, Exercise 9
422
The way I understand the situation at the moment is that you are generally happy with all the terms of the contract,
423
it's just the price which remains a problem.
424
That's right, Gavin.
425
We would like to create a long -term partnership.
426
That is certainly in our best interests.
427
But in order to start that, we really need a lower price.
428
I can understand the price issue is important for you, Gabby.
429
And we're also looking at becoming your long -term partner here.
430
However, both parties have to benefit for that to work.
431
Don't you agree?
432
Yes, of course.
433
But what can you offer us in relation to the price?
434
Well, we can reduce the total price by 5 %
435
if we receive a down payment of at least a third of the annual turnover within seven days of signing the contract.
436
You know, Gavin, that we expected 6%, not just 5%.
437
Unfortunately, we really can't go any further with the overall price.
438
Yet you are still above the other offers.
439
If that is your last word...
440
There is one last possibility.
441
So far, we have not talked about one -day registration.
442
That means we would register the car formally under German law and deregister it the next day.
443
Thus, we could offer them to you as used cars at a lower price.
444
Is that because you would then receive state subsidies?
445
Yes, that's right.
446
That should enable us to offer you the 6 % you need.
447
Well, it sounds fine to me.
448
I'll check it internally and get back to you.
449
But I don't see a problem at the moment.
450
All right.
451
I guess that's it then.
452
All other details will have to be dealt with on the basis of our standard terms and conditions.
453
Agreed?
454
That should be fine.
455
I'll check with our lawyers and confirm it for you as well.
456
Thanks.
457
I'm happy we found a solution, Gabby.
458
I'll send you an email tomorrow summarising our agreement.
459
Then our lawyers can draft the contract.
460
Exercise 1.
461
Call 1.
462
Tejid, Jean Dubon speaking.
463
Hello, Jean.
464
It's Junko from JapanCom in Tokyo.
465
How are you this morning?
466
Oh, fine, Junko.
467
Thanks. And yourself?
468
Not bad.
469
At least the sun is shining today.
470
Yes, here too.
471
A nice improvement.
472
So what can I do for you today?
473
We would like to order some USB adapters for our network.
474
Both the XPR14...
475
and XPQ12 models.
476
OK, let me just write this down.
477
So, model number XPR14, how many do you need?
478
We need 400.
479
And then for model XPQ12, 250.
480
Can you manage delivery to our office in Osaka by Friday morning?
481
Yes, of course, that's no problem so let me just make sure I've got everything down right.
482
So that's model XPR14 400 units and XPQ12 250 units to be delivered by Friday morning to Osaka.
483
Yes, that's right.
484
Fine.
485
I'll fax you a model contract immediately.
486
As soon as we get that back with your signature, we can send off the shipment.
487
OK.
488
That sounds fine.
489
Thanks, Sean.
490
My pleasure, Junko.
491
Bye.
492
Bye.
493
Phone Europe.
494
Alex Beck speaking.
495
Hello, Alex.
496
It's Jean Dubon at Tégide in Lyon.
497
I have just received your message.
498
Hi Jean, yes, thanks for getting back to me.
499
As I said in my message, we are ready to place our first order under the frame contract.
500
That's great Alex.
501
Let me just find a pen so I can write this down.
502
OK, go ahead.
503
OK, we'd like to have 13 ,000 extension leads.
504
Sorry Alex, did you say 13 ,000 or 30 ,000?
505
13, 1, 3.
506
OK, 13 ,000.
507
Yes, that will be fine.
508
Obviously, we need to talk about the delivery date.
509
If I remember correctly, we promised we would deliver that quantity within two months.
510
Yes, that's correct.
511
Good.
512
I know our production unit is ready, so I'll pass the order on to them.
513
But you will email us the form as required, right? Of course.
514
I'll email it to you straight away.
515
That's great, Alex.
516
I'll be in touch to let you know how things are going.
517
Thanks, Jean.
518
Have a nice day.
519
You too, Alex.
520
Bye.
521
Fashion mode.
522
Roberto Branca speaking.
523
How can I help you? hello Roberto, Anna from Stores International in Leeds here how are you?
524
hi Anna, I'm fine thanks, you too I hope so, I saw your first order two days ago yes,
525
that's actually why I'm calling I need to change the order
526
but I'm not sure if the online tool for doing that is ready yet sorry
527
Anna, unfortunately that's right it should be available next week as soon
528
as all the features of your client access have been installed
529
but it's no problem I can type the changes into the system here okay thanks
530
but I'll need written confirmation as well yes of course I'll enter the changes into the system
531
and the software will automatically generate a confirmation email would
532
that be okay oh absolutely
533
so first could you please tell me the order number yes
534
it's wc zero zero zero one hyphen one two eight j h okay one moment
535
right here it is
536
so what do you need changed first
537
i have two corrections one is the place of delivery for item number seven
538
it ought to be Brighton not Birmingham Brighton okay I've got that and
539
the second change the women's t -shirts should be light green not light blue right
540
that's article number six I've changed that to light green wonderful
541
and finally could I also ask you to add another item
542
to the order certainly can we have two thousand women's jeans
543
black black did you say not blue like those are for the men no no black is correct aha
544
that's model number j m hyphen
545
one five k they should be delivered on the ninth of november to leeds okay is there anything else
546
i can do for you no that's all for now thanks roberto my pleasure
547
And as I said, you should be able to do this kind of thing online by the end of next week.
548
And if it still doesn't work then, just let me know.
549
Great, Roberto.
550
I really appreciate it.
551
Thanks again.
552
Bye.
553
Exercise 10.
554
1. The order number is 82 backslash 55 WR60.
555
Have you got that?
556
Two.
557
The sales have been great.
558
So far this year, we've sold a total of 136 ,587 units.
559
That's an increase of 13 % over last year.
560
Three.
561
Good news.
562
We can save up to £18 ,500 each quarter if we switch suppliers.
563
I'm pleased to report that this facility was able to increase its output from £850 ,000 to £1 .9 million last quarter.
564
5. I have a question about one of the items you ordered.
565
It's item number 17YTE -38R, the 3 .8mm cable.
566
6. The net total for your latest order is 128 ,876 euros 78 cents.
567
With the Dutch VAT of 19%,
568
this gives you a gross total of 153 ,363 euros 37 cents.
569
Unit 6, Exercise 1, Core 1
570
There seems to be a mistake with the shipment.
571
Oh, sorry to hear that.
572
What exactly is the problem?
573
Well, we placed an order for 10 sensors, model number TZ20, but instead we have received 20 TZ10 sensors.
574
I'm afraid this delay is going to cause us problems.
575
Yes, I can understand.
576
We will, of course, send the correct models as soon as possible.
577
Sorry, but I need something more specific so I can tell our customers.
578
Can you manage delivery by Friday?
579
That would be our absolute deadline.
580
Yes, of course.
581
I can confirm that you will receive the sensors first thing Friday morning.
582
Call 2.
583
We called you yesterday morning about the network you installed.
584
I'm afraid that it's still not working correctly.
585
Oh, that's strange.
586
I asked our service team to send a technician to take care of it immediately.
587
Somebody should have fixed the problem yesterday.
588
Well, I haven't seen any technicians, and I must say I'm getting rather annoyed.
589
Our mail order unit still can't access the system and it's costing us money.
590
I realise this must be frustrating for you.
591
How can I best help you?
592
I need someone here by noon, or else we will have to consider switching to a different system. By noon?
593
That should be no problem.
594
I'll personally get onto the service unit immediately and make sure they take care of it.
595
Can you confirm that someone will be here by noon?
596
We can't afford any more delays.
597
Yes, I understand.
598
I can assure you that the technician will be on your premises before 12 o 'clock.
599
OK, thanks.
600
Exercise 4 Hello, Alina Novak speaking.
601
Hello, Alina.
602
It's Linda Matthews at Logistics International here.
603
Hello, Linda.
604
How are things in Glasgow?
605
Well, not so good.
606
Unfortunately, there's a problem with the latest shipment.
607
Oh, I'm sorry, Linda.
608
What seems to be the problem?
609
We ordered your special premium paper for our copiers and printers a week ago, but we've received the wrong paper,
610
and we have some very urgent orders coming up.
611
Right, I understand your situation
612
Of course you can't send out your material with the wrong paper
613
No, we can't, and our deadlines are approaching
614
Okay, Linda, I realise this is a priority for you,
615
so I'll see to it immediately May I just ask you a few questions first?
616
Yes, sure.
617
What exactly do you mean by the wrong paper?
618
I mean, is it the thickness, the size, the colour or the quality?
619
Actually, the major problem is that the paper has a watermark that's not ours.
620
Also, the paper's standard white instead of cream white as ordered.
621
Right.
622
And can I just ask one more thing?
623
I see from my documents that you also ordered shipments of standard white paper.
624
Is that correct?
625
Yes, that's used for internal documents.
626
But we ordered the other type of paper last week. Of course.
627
There must have been a mix -up.
628
I'll speak directly with production and arrange a special delivery to you by 10am tomorrow
629
Would that suit you?
630
That's fine I think we can wait until then
631
Can you guarantee that delivery time?
632
Yes, absolutely We really can't afford any more problems I understand
633
I'll make sure the shipment is at your location no later than 10am tomorrow
634
I'll also fax you a copy of the original order
635
Could you please fax it back to me immediately
636
With your signature for confirmation?
637
Yes, that's no problem
638
Thanks, Linda I'm really sorry about this
639
And I'll personally make sure you get the right paper tomorrow
640
Thanks, Alina Bye Bye, Linda
App downloaden
Alles wat je nodig hebt om vloeiend te spreken
AI UitspraakScoor elke zin
IPA OefeningBeheers elk geluid
WoordenschatBouw je woordenschat op
WoordenspelLeren terwijl je speelt
Zelfde Kanaal
FOR YOU
Aanbevolen Video
B21
134 zinnen
A Day as a Purchasing Staff | English Story + Business Vocabulary I Intermediate B1-B2 Level
Business EnglishWorking Adults
B21
34 zinnen
Sales Tutorial - Customer problem-solving
Business EnglishWorking Adults
B155
32 zinnen
Quarterly Sales Review: Why Did Sales Drop in the North?
British AccentBusiness EnglishWorking Adults
B22
44 zinnen
Tiếng Anh Chuyên Ngành Nhân Sự | Mô Tả Quy Trình Tính Lương Tại Công Ty Mô Hình Chuỗi Bán Lẻ
Business EnglishWorking Adults
B22
227 zinnen
22 ACCOUNTS PAYABLE INTERVIEW QUESTIONS & ANSWERS! How to PASS an ACCOUNTING Job Interview!
Business EnglishInterview EnglishWorking Adults
B21
705 zinnen
English for Work Everyday Business English Audio CDs 0 50min
Business EnglishWorking Adults
B25
48 zinnen
Understanding the Quality Department tasks and structure: Supplier Quality Engineer (6/9)
Business EnglishWorking Adults
B23
38 zinnen
Interview Practice
Business EnglishInterview EnglishUniversity Students
B21
104 zinnen
Give me 8 minutes, and I'll improve your sales skills by 176%
Business EnglishWorking Adults
B25
463 zinnen
Examples of Business Email Writing in English - Writing Skills Practice
Business EnglishWorking Adults
B25
67 zinnen
How to Explain Complex Accounting Problems to Anyone!
Business EnglishWorking Adults
Woordenschat en spreektips bij deze les
Deze spreekles is gebaseerd op de video “English for Sales and Purchasing”. Deze video bevat 639 zinnen en 5542 woorden om na te spreken. Het gesproken deel duurt 41:51. De spreker praat in een gelijkmatig tempo van ongeveer 132 woorden per minuut, prettig om te shadowen. 86% van de woorden hoort bij de 3.000 meest gebruikte Engelse woorden; de rest kun je beter vooraf bekijken.
Belangrijke woorden in deze video
15 woorden uit de video die het leren waard zijn, met uitspraak en betekenis:
| Woord | Uitspraak | Betekenis |
|---|---|---|
| supplier zelfstandig naamwoord | /səˈplaɪə/ | leverancier |
| repair werkwoord | /ˈɹiːpɛɚ/ | herstellen, repareren |
| lease zelfstandig naamwoord | /liːs/ | pacht, lease |
| shipment zelfstandig naamwoord | /ˈʃɪpmənt/ | scheepslading |
| specification zelfstandig naamwoord | specificatie | |
| discount zelfstandig naamwoord | /ˈdɪskaʊnt/ | korting |
| compare werkwoord | /kəmˈpɛɚ/ | vergelijken |
| confirm werkwoord | /kənˈfɝm/ | bevestigen |
| goodbye | /ɡʊdˈbaɪ/ | tot ziens, tot weerziens |
| correctly bijwoord | /kəˈɹɛk(t).li/ | correct, juist |
| noon zelfstandig naamwoord | /nun/ | middag |
| euro zelfstandig naamwoord | /ˈjʊɹoʊ/ | euro |
| tender bijvoeglijk naamwoord | /ˈtɛn.dɚ/ | gevoelig |
| confirmation zelfstandig naamwoord | /ˌkɑn.fəɹˈmeɪ.ʃən/ | bevestiging |
| colleague zelfstandig naamwoord | /ˈkɒliːɡ/ | collega, medewerker |
Phrasal verbs die je zult horen
| Woord | Uitspraak | Betekenis |
|---|---|---|
| look forward to werkwoord | uitkijken naar, zich verheugen op | |
| work out werkwoord | /ˌwɝk ˈaʊt/ | uitrekenen |
| find out werkwoord | ontdekken, onderzoeken | |
| put out werkwoord | buitenzetten, uitwerpen | |
| set up werkwoord | /ˌsɛt ˈʌp/ | bereiden, voorbereiden |
| write down werkwoord | opschrijven, neerschrijven |
Zinnen om te herhalen
Korte, volledige zinnen uit de video die je in alledaagse gesprekken kunt gebruiken:
- Perhaps we can talk more later?
- Is there anything you need from me?
- Can I ask which company you're with?
- Is that where you're from?
- Can I ask what they're offering?
Grammatica in deze video
De structuren die de spreker het meest gebruikt, met de exacte woorden uit de video:
| Structuur | In de video |
|---|---|
| Voorwaardelijke zinnen if + zin, will/would + werkwoord — een voorwaarde en het gevolg | if I understand you correctly, you will be · if we leased from them, we would receive |
| Present perfect have/has + voltooid deelwoord — iets uit het verleden dat nu nog telt | has placed · has revised · has received |
| Lijdende vorm be + voltooid deelwoord — het gaat om wat er gebeurt, niet om wie het doet | be impressed · would be covered · was fixed |
| Betrekkelijke bijzinnen who / which + zin — extra informatie over een persoon of ding | suppliers, which means · unit, which has · moment, which is |
Uitspraak om op te letten
De spreker gebruikt 137 samentrekkingen en verkorte vormen, zoals I'm, I'll, we're. Spreek ze kort uit, zoals je ze hoort.
- De “th”-klanken: ninth /naɪnθ/, thereby /ðɛɹˈbaɪ/, thorough /ˈθʌɹoʊ/, forthcoming /fɔɹθˈkʌmɪŋ/, thickness /ˈθɪknəs/
- De klanken “sh” en “zh”: shipment /ˈʃɪpmənt/, presentation /ˌpɹɛzn̩ˈteɪʃn̩/, confirmation /ˌkɑn.fəɹˈmeɪ.ʃən/, technician /tɛkˈnɪʃən/, calculation /ˌkælkjuˈleɪʃn̩/
- Lange woorden — let op de klemtoon: confirmation /ˌkɑn.fəɹˈmeɪ.ʃən/, availability /əˌveɪ.ləˈbɪl.ɪ.ti/, complicated /ˈkɑm.plɪˌkeɪ.tɪd/, recognition /ˌɹɛkəɡˈnɪʃ(ə)n/, unusual /ʌnˈjuːʒ(u)əl/
Klanken die Nederlandstaligen lastig vinden:
- Stemhebbende eindmedeklinker — /b/, /d/, /g/, /z/, /v/ niet verscherpen: colleague /ˈkɒliːɡ/, installed /ɪnˈstɔːld/, arrange /əˈɹeɪnd͡ʒ/, percentage /pə(ɹ)ˈsɛntɪd͡ʒ/, complicated /ˈkɑm.plɪˌkeɪ.tɪd/
- /æ/ — opener dan de Nederlandse “e”: guarantee /ˌɡæɹ.ənˈtiː/, calculation /ˌkælkjuˈleɪʃn̩/, package /ˈpæk.ɪd͡ʒ/, congratulations /kənˌɡɹæt͡ʃəˈleɪʃ(ə)nz/, dynamic /daɪˈnæm.ɪk/
- /g/ — een harde plofklank, geen Nederlandse “g”: goodbye /ɡʊdˈbaɪ/, colleague /ˈkɒliːɡ/, guarantee /ˌɡæɹ.ənˈtiː/, signature /ˈsɪɡ.nə.t͡ʃə/, recognition /ˌɹɛkəɡˈnɪʃ(ə)n/
Zo oefen je met deze video
- Luister de hele video één keer zonder te spreken en noteer de woorden die je niet kent.
- Spreek zin voor zin na op normale snelheid en herhaal elke zin tot je ritme gelijk is aan dat van de spreker.
- Neem jezelf op en vergelijk met het origineel; let daarbij op woorden als supplier, repair, lease.
Wat is de Shadowing-techniek?
Shadowing is een wetenschappelijk onderbouwde taalleermethode die oorspronkelijk is ontwikkeld voor professionele tolkentraining en gepopulariseerd door polyglot Dr. Alexander Arguelles. De methode is eenvoudig maar krachtig: je luistert naar native Engelse audio en herhaalt het onmiddellijk hardop — als een schaduw die de spreker volgt met slechts 1–2 seconden vertraging. In tegenstelling tot passief luisteren of grammaticadrills, dwingt shadowing je hersenen en mondspieren om echte spraakpatronen tegelijkertijd te verwerken en te reproduceren. Onderzoek toont aan dat het de uitspraaknauwkeurigheid, intonatie, ritme, verbonden spraak, luisterbegrip en spreekvaardigheid aanzienlijk verbetert — waardoor het een van de meest effectieve methoden is voor IELTS Speaking-voorbereiding en echte Engelse communicatie.