Shadowing Practice: English for Cashiers | Real Conversation Practice (ESL) - Learn English Speaking with Video
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Hello everyone. Welcome to my class.
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Today we will look at conversation for cashiers.
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In this lesson you will learn: important vocabulary good customer service skills commonly used sentences and how to speak with customers at the checkout counter Let's begin.
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A cashier is someone who handles the cash register.
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Some important vocabulary for a cashier is: credit card and debit card receipt cash register payment terminal change cash scan courtesy clerk Next, it's important to remember that good customer service is very important.
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Customer service is the way you treat your customers.
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A cashier should be very polite.
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Some polite words to remember are: would you (when asking a question) please and thank you A cashier should look at the customer when speaking to them.
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A cashier should be friendly and smile at the customers.
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Next let's look at how not to speak to customers.
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What's up? Want bags?
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Give me your card.
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These are informal ways of speaking but as a cashier you should speak more politely.
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Now let's look at some polite ways of speaking to a customer.
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These are commonly used sentences that you can use over and over again.
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To greet a customer you can say: How are you?
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Repeat after me: How are you?
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How are you doing? How are you doing?
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Repeat after me.
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How is your day going? How is your day going?
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Great work!
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Repeat after me.
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Do you need some bags? Do you need some bags?
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Would you like some bags? Would you like some bags?
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How many bags would you like? hHow many bags would you like?
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Great work!
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How will you be paying? How will you be paying?
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Or you can say: How would you like to pay?
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How would you like to pay?
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Wonderful! Do you have a points card? Do you have a points card?
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Please swipe your card. Please swipe your card.
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Please insert your card. Please insert your card.
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Please tap your card. Please tap your card.
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Please give me your card. Please give me your card.
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Great work!
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Next let's look at some conversations between a cashier and her customers.
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Customer One How are you? Great thanks!
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Would you like any bags? Yes please.
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Your total is 250. How would you like to pay?
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Debit. Go ahead.
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Here is your receipt.
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Have a great day. You too.
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Customer Two How is your day going? Not too bad.
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How are you? Good, thank you.
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Would you like any bags? Yes please.
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How much is this? This is $12.
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No it said $10. Okay, let me go check.
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You're right.
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This is $10. Your total is $85.
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How will you be paying? Cash.
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$15 is your change. Here is your receipt.
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Have a great day. You too.
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Customer Three Hi, how are you?
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Good, you? I'm great thanks.
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Would you like any bags? No I have my own.
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I thought this was six dollars. Let me call someone to check.
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Courtesy clerk to register three please. Courtesy clerk to register three.
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Can you do a price check for me please? Sure, this is eight dollars.
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It was placed in the wrong spot. Sorry this is eight dollars.
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It was placed in the wrong spot. Do you still want it?
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Sure, your total is a hundred and fifty three dollars.
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How would you like to pay? Debit.
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Please insert your card. Here is your receipt.
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Have a great day. You too.
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Let's watch and listen to the three scenarios one more time.
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Customer One How are you? Great thanks!
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Would you like any bags? Yes please.
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Your total is 250. How would you like to pay?
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Debit. Go ahead.
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Here is your receipt.
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Have a great day. You too.
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Customer Two How is your day going? Not too bad.
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How are you? Good, thank you.
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Would you like any bags? Yes please.
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How much is this? This is $12.
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No it said $10. Okay, let me go check.
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You're right. This is $10.
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Your total is $85.
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How will you be paying? Cash.
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$15 is your change. Here is your receipt.
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Have a great day. You too.
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Customer Three Hi, how are you?
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Good, you? I'm great thanks.
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Would you like any bags? No I have my own.
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I thought this was six dollars. Let me call someone to check.
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Courtesy clerk to register three please. Courtesy clerk to register three.
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Can you do a price check for me please? Sure, this is eight dollars. It was placed in the wrong spot.
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Sorry this is eight dollars. It was placed in the wrong spot.
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Do you still want it? Sure, your total is a hundred and fifty three dollars. How would you like to pay?
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Debit. Please insert your card.
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Here is your receipt. Have a great day.
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You too. Emma was able to solve the problems wonderfully.
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If you have a problem and you can't solve it you can always call the manager for help.
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That will be all for today. You did wonderful.
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I will see you next class in a new job setting.
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Have a wonderful day! Bye
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Vocabulary and speaking notes for this lesson
This A2 speaking lesson is built on the video “English for Cashiers”. The speaker keeps coming back to these words: customer, card, bags, cashier, dollars. This video has 96 sentences and 843 words to shadow. The speech runs for 9:25. The speaker talks slowly, about 90 words per minute, so there is time to copy every sound. 87% of the words are among the 3,000 most common in English, so the vocabulary is easy to follow. 48 of its 96 sentences are questions, so it is good practice for question intonation and short answers.
Key vocabulary in this video
15 words from the video worth learning, with pronunciation and meaning:
| Word | Pronunciation | Meaning |
|---|---|---|
| cashier noun | /kaˈʃɪə/ | One who works at a till or receives payments. |
| receipt noun | /ɹɪˈsiːt/ | The act of receiving, or the fact of having been received. |
| courtesy noun | /ˈkɝɾəsi/ | Polite behavior. |
| clerk noun | /klɝk/ | One who occupationally provides assistance by working with records, accounts, letters, etc.; an office worker. |
| debit noun | /ˈdɛb.ɪt/ | In bookkeeping, an entry in the left hand column of an account. |
| insert verb | /ɪnˈsɝt/ | To put in between or into. |
| polite adjective | /pəˈlaɪt/ | Well-mannered, civilized. |
| solve verb | /sɒlv/ | To find an answer or solution to a problem or question; to work out. |
| commonly adverb | /ˈkɑmənli/ | As a rule; frequently; usually. |
| fifty noun | /ˈfɪfti/ | A banknote or coin with a denomination of 50. |
| vocabulary noun | /vəˈkæb.jə.lə.ɹi/ | A usually alphabetized and explained collection of words e.g. of a particular field, or prepared for a specific purpose, often for learning. |
| swipe verb | /swaɪp/ | To grab or bat quickly. |
| lesson noun | /ˈlɛs.ən/ | A section of learning or teaching into which a wider learning content is divided. |
| skill noun | /skɪl/ | A capacity to do something well; a technique, an ability, usually acquired or learned, as opposed to abilities that are regarded as innate. |
| terminal noun | /ˈtɚmɪnəl/ | A building in an airport where passengers transfer from ground transportation to the facilities that allow them to board airplanes. |
Phrasal verbs you will hear
| Word | Pronunciation | Meaning |
|---|---|---|
| go ahead verb | /ˌɡoʊ əˈhɛd/ | To proceed with; to begin. |
Sentences worth repeating
Short, complete lines from the video that you can reuse in everyday conversation:
- How is your day going?
- Do you need some bags?
- Would you like some bags?
- How many bags would you like?
- How will you be paying?
Grammar in this video
The structures the speaker uses most, with the exact words from the video:
| Structure | In the video |
|---|---|
| Passive voice be + past participle — the focus is on what happens, not who does it | was placed |
| Advice with “should” should + verb — saying what is a good idea | should be · should look · should speak |
| Future with “will” will + verb — a decision, promise or prediction | will look · will learn · will you be |
Pronunciation to watch
The speaker uses 5 contractions and reduced forms, such as I'm, you're, can't. Say them the short way, as you hear them.
How to practise with this video
- Listen to the whole video once without speaking and note the words you do not know.
- Shadow it sentence by sentence at normal speed, repeating each one until your rhythm matches the speaker.
- Record yourself and compare with the original, paying attention to words like cashier, receipt, courtesy.
What is the Shadowing Technique?
Shadowing is a science-backed language learning technique originally developed for professional interpreter training and popularized by polyglot Dr. Alexander Arguelles. The method is simple but powerful: you listen to native English audio and immediately repeat it out loud — like a shadow following the speaker with just a 1–2 second delay. Unlike passive listening or grammar drills, shadowing forces your brain and mouth muscles to simultaneously process and reproduce real speech patterns. Research shows it significantly improves pronunciation accuracy, intonation, rhythm, connected speech, listening comprehension, and speaking fluency — making it one of the most effective methods for IELTS Speaking preparation and real-world English communication.