Prática de Shadowing: 150 Essential English Phrases for Talking at the Hotel Reception | Conversation Practice - Aprenda a falar inglês com vídeo
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Hello, and welcome back to Leo English Podcast.
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We are so happy you are here with us today.
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I'm Leo.
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Welcome back.
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Let's improve our English together.
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And I'm Tina.
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At this channel, we help you learn real, natural, conversational English.
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English.
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Not textbook English.
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Not boring English.
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Real English.
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The kind of English you actually need in your daily life.
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We believe the best way to learn English is to hear it, feel it, and practice it.
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So in every video, we have real conversations, like two real people talking, and we teach you vocabulary, phrases, and expressions along the way.
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And today's topic is one that I am genuinely excited about
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because this is a situation that almost every English learner will face at some point in their life.
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Today, we are talking about...
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Leo, do you want to say it?
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Yes.
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Today's topic is how to talk at the hotel reception.
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We are covering 100 essential phrases for checking in, asking for help, making requests, and everything in between.
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This is so useful.
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Imagine you are traveling to an English -speaking country.
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Or, honestly, any country where English is the common language.
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You arrive at your hotel.
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You are tired from the flight.
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You just want to get to your room.
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But first, you have to talk to the receptionist.
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And if you don't know the right phrases, it can be stressful.
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Very stressful.
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Trust me, I have been there.
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So after today's video, you will feel confident.
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You will know exactly what to say.
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You will walk up to that reception desk
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and handle everything like a pro like a very sleepy pro who just wants their room key yes exactly okay
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if you find this video useful please give it a big
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thumbs up right now it really helps more people find our channel
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and if you are new here please subscribe and hit the bell
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so you never miss a new lesson we post new videos every day you do not want to miss them All right.
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Are you ready, Leo?
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I am ready.
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Let's go.
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Let's get started.
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Okay, Tina, before we get into hotels and receptions and all of that, how are you today?
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How are you doing?
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I am really good today, actually.
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I feel energized.
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I had a really good weekend.
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Oh, yeah?
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What did you do?
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Okay, so this is kind of funny and also related to today's topic.
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I went to a hotel this weekend.
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Wait, seriously?
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Yes, it was just a one -night trip.
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My friend and I decided to do a little staycation, you know, where you stay in a hotel in your own city just to relax and feel like you were on vacation.
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Oh, I love that idea.
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I've always wanted to do that.
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It was amazing.
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The hotel had a beautiful pool.
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We had breakfast in the morning.
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It was a buffet.
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And the room was so clean and quiet.
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I felt like a different person.
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That sounds incredible.
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Did everything go smoothly at check -in?
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Actually, yes.
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And it made me think about today's lesson because I used so many of the phrases we are going to teach.
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Like, I walked up and said, Hi, I have a reservation under the name Tina.
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And the receptionist smiled and everything was very easy.
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That's great!
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See?
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Knowing the right phrases really does make a difference.
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It does!
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Okay, what about you, Leo?
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How was your weekend?
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My weekend was interesting.
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So I tried to cook a new recipe, a pasta dish.
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It looked very simple online.
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Uh -oh.
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It was not simple.
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I burnt it.
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I burnt the pasta.
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I didn't even know that was possible.
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Leo, how do you burn pasta?
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I forgot to add enough water.
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I was watching TV and I just forgot.
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The pasta was, like, crunchy.
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Crunchy pasta.
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That is a new thing.
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Very new.
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Very not delicious.
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So I ended up ordering food.
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And honestly, it made me wish I was at a hotel where someone just brings you food.
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Well, speaking of hotels, that is exactly what we are talking about today.
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Hotels.
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So let's get into it, shall we?
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Let's do it.
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I am so ready to learn how to check into a hotel properly.
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Maybe next time I'll just stay at one instead of cooking.
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That might be a good plan.
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Okay, let's begin.
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Okay, Leo, so let's imagine a situation.
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You are traveling, you arrive at your hotel, you walk through the door.
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What is the first thing you do?
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Okay, I look around first, find the reception desk, and then I walk over and I say...
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Hello.
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Yes, exactly.
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It always starts with a simple greeting.
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And at a hotel reception, you might say, hello, good morning, or hi there, good afternoon, or even just good evening if it's late at night.
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That's easy enough.
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I can do that.
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Now, the receptionist will usually greet you back and ask how they can help.
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They might say, welcome, how can I help you?
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Or, good morning, what can I do for you today?
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Or sometimes they say, how may I assist you, right?
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I've heard that before.
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Yes.
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How may I assist you?
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That's a more formal version.
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Very common in nice hotels.
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Okay, so you greet them, they greet you, then what?
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Then you tell them why you were there.
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Usually you say, I have a reservation.
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Or, I'd like to check in, please.
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Oh, I'd like to check in.
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That's such a natural phrase.
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Check in means you are arriving at the hotel and getting your room, right?
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Exactly.
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When you arrive, you check in.
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When you leave, you check out.
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Those two phrases, check in and check out, are absolutely essential.
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Got it.
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So I walk up and say, hi, I'd like to check in, please.
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Perfect.
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And the receptionist will ask for your name.
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They'll say something like, can I have your name, please?
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Or, what name is the reservation under?
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Ah, and then I say my name.
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It's under Leo, or the reservation is under Leo Kim.
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Yes, and it's polite to say your full name in a hotel, especially if you have a common first name, because there might be another Leo.
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Imagine, two Leos trying to check in at the same time.
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That would be a disaster.
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It would be confusing at least, so always say your full name to be safe.
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Okay, what happens next?
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So after they find your reservation, they might say, I can see your reservation here, or I have your booking right here,
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and then they start asking you some questions.
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What kind of questions?
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Things like, how many nights will you be staying, or what is your checkout date?
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Okay, so I need to know my dates.
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Like, I'm staying for three nights, or I'll be checking out on Friday.
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Exactly right.
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And a good tip, always confirm these details.
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Don't just say yes when they repeat it back.
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Make sure everything is correct.
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Because once I got a booking and someone entered the wrong date, I was supposed to stay three nights but the system only had one night.
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It was a problem at checkout.
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Oh no!
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Yes, that's a good example.
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So when they confirm your details, you can say, yes, that's correct.
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Or if something is wrong, you say, actually, I think there's a mistake.
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Or I'm sorry, that doesn't seem right.
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Good phrases.
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Polite, but clear.
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Now the receptionist will also ask for your ID or passport.
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They'll say something like, may I see your ID please?
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Or could I have your passport?
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And you hand it over and say, what, do I say anything?
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You can just hand it over with a smile.
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Or you can say, of course, here you go.
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Or, sure, here it is.
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Here you go.
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I use that phrase all the time.
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It's so useful.
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It really is.
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Here you go means here is the thing you asked for.
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Very natural.
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Okay, so we've checked in.
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We have our reservation confirmed.
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What comes next?
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They usually ask about your room.
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First, they might ask, do you have any room preferences?
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Or, would you prefer a smoking or non -smoking room?
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Non -smoking.
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Always. For me.
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So I would say, non -smoking, please.
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Very simple.
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And you might also request a specific type of room.
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Like, I'd like a room with a view, if possible.
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Or, could I have a room on a high floor?
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Ooh, I love a high floor.
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The view is always better.
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Me too.
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And the phrasing is simple.
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If possible is a great phrase to add because it shows you are being polite, not demanding.
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Right.
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Not give me a high floor, but could I have a high floor if possible?
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Exactly.
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Polite English makes everything smoother.
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What about the type of bed?
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Like sometimes I want a double bed, not two single beds.
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Great point.
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You would say, could I have a room with a double bed?
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Or, I'd prefer a king -sized bed, please.
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The options are usually single bed, double bed, queen bed, or king -sized bed.
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And if I'm traveling with someone, I'd say, we'd like two single beds or two twin beds, please.
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Yes, twin beds means two separate single beds in the same room.
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Very common for friends or colleagues traveling together.
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I did not know it was called twin beds.
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Now you do.
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And the receptionist might also ask, would you like a room with a bathtub or a shower?
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Hmm.
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I prefer a shower in the morning, but a bathtub is nice if I want to relax.
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You can say, a room with both would be great, if available.
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Or just, a shower is fine, thank you.
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Okay.
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We are at the desk.
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They have our reservation.
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We've talked about the room.
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What else happens?
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Ah, now comes the payment part.
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The receptionist will say, how would you like to pay, or will you be paying by credit card or cash?
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And I say my payment method, like I'll pay by credit card, or can I pay cash at checkout?
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Yes, and many hotels ask for a deposit, or they put a hold on your credit card.
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The receptionist might say, we'll need a credit card to hold for incidentals, or there's a security deposit of $50.
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Okay, wait.
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Incidentals?
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What does that mean?
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Great question, and we'll cover this more in the vocabulary section.
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But basically, incidentals means extra charges, like if you order room service or use the minibar or make phone calls from your room.
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The hotel holds some money on your card in case you have those extra costs.
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Ah, okay, so it's like a safety deposit for extra spending.
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Exactly.
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And at checkout, if you didn't use anything extra, they released that hold.
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Good to know.
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So I might say, is there a security deposit?
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Yes.
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And another important one is breakfast included.
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Because sometimes hotels include breakfast in the price, and sometimes it's extra.
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Oh, I always want to know this.
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I love hotel breakfast.
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Me too.
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So you ask, is breakfast included in the rate?
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Or does the room price include breakfast? and
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if they say yes I say wonderful and
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if they say no I say how much is breakfast perfect
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or where can I have breakfast because sometimes even
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if it's not included the hotel has a restaurant right okay
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so now we've handled all the check -in details what happens
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at the very end they give you your room key they'll say here is your room key
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or here are your key cards and they'll tell you your room number.
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Key cards.
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I always forget which card is which.
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I once put my room key next to my phone and it got deactivated.
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Oh yes, that's a common problem.
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The magnetic strip gets damaged by phones or other cards.
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Very frustrating.
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So what do I say when that happens?
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You go back to the desk and say, excuse me, my key card doesn't seem to be working, or I'm having trouble with my room key
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and they fix it for you usually yes they'll say i'm sorry about
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that let me reprogram that for you
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or no problem i'll give you a new key card easy
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fix good to know now before you go to your room
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you might want to ask some questions about the hotel things like where is the elevator
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or what floor is my room on
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and the receptionist might say the elevators are just to your left or your room is on the fifth floor.
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You might also ask, what time is breakfast?
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Or what time does the restaurant open?
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Or is there a gym?
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Because I always think I'm going to exercise when I travel.
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I never do, but I like to know it's there.
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Same.
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Is there a swimming pool?
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Or do you have a fitness center?
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And what about Wi -Fi?
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That is so important these days.
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Absolutely.
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What is the Wi -Fi password? word, or is Wi -Fi included in the room are two very common questions.
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Or is there free Wi -Fi?
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Because sometimes hotels charge extra for internet, which I think is crazy.
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It is a bit old -fashioned, yes, but still happens.
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Another useful question, is parking available or where can I park my car?
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And if I'm feeling very prepared, maybe, is there a shuttle service to the airport?
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Great phrase shuttle service means a shared transportation service like a van
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or small bus that goes between the hotel and the airport okay
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so we've checked in we've asked our questions we go to the room yay
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but then you settle in
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and you realize something is wrong with the room what then great transition
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so now we are talking about making requests and reporting problems this is
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so important because things do go wrong sometimes they do
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and it's okay the hotel staff is there to help you you just need the right phrases
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so let's say I arrive in my room
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and the air conditioning isn't working it's
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so hot okay you call the front desk the front desk is just another word for reception
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and you say hello this is room 512 I'm having a problem with the air conditioning
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or the The air conditioning doesn't seem to be working.
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Could someone take a look?
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Exactly.
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Always give your room number first, that's very helpful for them, and then describe the problem clearly.
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What if the shower is broken?
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You say, the shower in my room isn't working properly, or there's no hot water in my shower.
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Or the toilet isn't flushing.
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That one is very important.
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Yes.
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Or the sink is leaking.
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Or there's a strange noise coming from the pipes.
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And they'll say something like, I'm sorry to hear that.
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We'll send someone up right away.
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Or, I apologize for the inconvenience.
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A technician will be there in about 15 minutes.
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Good.
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Now, what if the room itself is not what you expected, like it's very small, or it smells bad, or the view is not what you wanted?
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Then you can politely ask to change rooms.
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You say, I'm not very happy with my room.
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Is it possible to change rooms?
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Or, the room is a bit small.
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Do you have anything larger available?
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Or, my room has a view of the parking lot.
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Is there a room available with a better view?
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Or, if there's a bad smell, you say, my room has an unpleasant smell.
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Is it possible to switch to a different room?
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And the receptionist might say, of course, let me check what's available.
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Or, I'm sorry about that.
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I'll see what we can do.
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Or they might say, I'm afraid we're fully booked tonight, but I can move you tomorrow, and that's okay too.
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Right.
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Hotels get busy.
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Not every request can always be fulfilled, but it's always worth asking politely.
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Now, what about room service?
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I love room service.
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Room service is ordering food to your room.
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You usually call and say, hello, I'd like to order room service, please
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and they'll ask what would you like to order
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or can I take your order
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and you order your food like I'd like a burger
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and a salad please or can I get the pasta with a glass of water
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and then you ask how long will it take or
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when can I expect delivery and they'll say something like it will take about 30 minutes
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or your order will be ready in 20 minutes and when it arrives you say Thank you so much.
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Simple, but very useful.
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Now, what about requesting extra things for your room?
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Oh, like extra towels.
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I always want extra towels.
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Yes.
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You call the front desk and say, Could I please have some extra towels?
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Or, could you send up another blanket?
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Or, could I have an extra pillow, please?
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Because I need two pillows to sleep well.
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Or, could you bring some more toiletries to my room?
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Toiletries are things like shampoo, soap, and conditioner.
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What if I need an iron or a hair dryer?
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You say, is it possible to get an iron and ironing board?
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Or, do you have a hair dryer I could use?
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And they either have one in the room already, or they'll bring one up.
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Exactly.
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And another very useful phrase, could you please send up a wake -up call?
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A wake -up call is when the hotel calls your room to wake you up at a specific time.
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Oh, I use this when I'm scared I'll sleep through my alarm.
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Yes, you say, can I have a wake -up call at 7 a .m., please?
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And they say, of course, we'll give you a wake -up call at 7.
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Simple and very practical.
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Now, what about checking out?
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That's the end of the stay, right?
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Yes, check out.
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And there are important phrases here, too first you might call in the morning
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and ask what time is checkout and they'll say checkout is at 11 a .m.
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or you need to check out by 12 noon and
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if you want to stay longer you ask is a late checkout possible
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or can I check out at 1 p .m instead they might say yes
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or they might charge a little extra late checkout is a great thing
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when you have a late flight very useful now when you are ready to leave, you go to the front desk and say, I'd like to check out,
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please, or I'm checking out of room 512.
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And they'll process your bill.
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They might say, let me print your invoice, or here is your final bill.
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Would you like to review it?
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And you should always review it.
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Look for any charges you don't recognize.
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If something seems wrong, you say, excuse me, I didn't order room service.
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Can you check this charge?
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Or, I don't think I use the minibar.
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Could you verify that?
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And they'll investigate.
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They might say, I apologize, that was an error.
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I'll remove that from your bill.
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Or, let me look into that for you.
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And if everything is correct, you say, everything looks good.
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I'll pay by card.
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And at the end, the final thing, you say, thank you.
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Thank you for a wonderful stay.
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Or, we really enjoyed our time here.
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And they'll say, it was our pleasure, or we hope to see you again.
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And you walk out feeling great.
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That's a complete hotel experience in English.
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Wait, we forgot one thing.
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What if I lose something in the hotel, like my phone charger or my sunglasses?
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Oh, yes, the lost and found.
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You go to the front desk and say, Excuse me, I think I left something in my room.
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Or, I lost my item.
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Has it been turned in?
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Or, I can't find my sunglasses.
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I think I left them by the pool.
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And they'll check.
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They might say, Let me contact housekeeping.
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Or, I'll check our lost and found box.
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And if they find it, We found it.
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You can pick it up at the front desk.
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And if not, I'm sorry, nothing has been turned in.
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I'll take your contact information in case it shows up.
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That's a relief to know.
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You can always ask.
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Also, one more situation.
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What if you have a complaint, like the room next to you is too noisy at night?
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Oh, I've been in that situation.
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Someone was having a very loud party at midnight.
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What did you do?
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I called the front desk and said, I'm sorry to bother you, but the room next to mine is very loud.
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It's quite late, and I can't sleep.
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That's perfect phrasing.
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Polite, clear, and not aggressive.
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And they called the other room and asked them to keep it down.
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It worked.
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Great outcome.
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You can also say, Is there anything you can do about the noise in room 514?
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Or, I have an early morning tomorrow.
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Could you please ask the guests next door to be quieter?
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And what if the noise is from outside, like construction or street noise?
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Then you might ask, could I be moved to a quieter room?
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Or is there a room on the other side of the building?
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Smart thinking.
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Hotel staff are really very helpful if you talk to them politely.
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That is the key lesson, really.
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Be polite, be clear, and don't be afraid to ask for what you need.
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Perfect.
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I think we have covered a ton of useful phrases today
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we have from the moment you walk in to the moment you leave okay Leo you know what
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while we were talking just now we used so many useful words
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and phrases did you notice them I did there were a lot
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and some of them I want to understand better great let's
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do a vocabulary breakdown we are going to look at some of the most important words
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and phrases from our conversation these These are words you really need to know for talking at a hotel.
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I'm ready.
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First word, reservation.
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I have a reservation.
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I know this one.
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It means you already booked the room in advance, right?
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Exactly.
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A reservation is when you arrange something in advance.
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You call or go online, and you book the room before you arrive.
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In a hotel, you'll hear, do you have a reservation?
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Very often.
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You can also use it for restaurants, like, I have a reservation for 2 at 7 o 'clock.
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Yes, reservation works for hotels, restaurants, flights, anytime you book or arrange something in advance.
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What if you don't have one?
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What do you say?
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You say, I don't have a reservation.
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Do you have any rooms available?
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Or, I'm a walk -in guest.
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Is there a room available tonight?
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A walk -in guest.
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I love that phrase.
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Okay, next word, check in and check out.
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These are two of the most important phrases in the whole lesson.
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Check -in is when you arrive and get your room, and check -out is when you leave and pay your bill, right?
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Perfect.
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Check -in, you arrive.
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Check -out, you leave.
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You can also use them as nouns, what time is check -in, or what is the check -out time?
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And as verbs, I need to check -in, or I'll check -out at 10 a .m.
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Great!
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Remember, the noun form is one word, check in, check out, but the verb form is two words, check in, check out.
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Oh, I never knew that.
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Check in as a verb is two words, like, please check in at the front desk.
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Exactly, and there's a long line at check in, that's the noun.
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Got it.
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Small but important difference.
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Third word, and this is one I really want to explain.
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Reservation versus booking.
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Are these the same?
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I've always wondered this.
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They seem like the same thing.
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They are very similar.
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In most situations, you can use them the same way.
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I have a reservation.
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OK, Leo, you know what?
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While we were talking just now, we used so many useful words and phrases.
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Did you notice them?
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I did.
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There were a lot, and some of them I want to understand better.
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Great.
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Let's do a vocabulary breakdown.
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We are going to look at some of the most important words and phrases from our conversation.
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These are words you really need to know for talking at a hotel.
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I'm ready.
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First word, reservation.
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I have a reservation.
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I know this one.
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It means you already booked the room in advance, right?
497
Exactly.
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A reservation is when you arrange something in advance.
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You call or go online, and you book the room before you arrive.
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In a hotel, you'll hear...
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Do you have a reservation?
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Very often.
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You can also use it for restaurants, like, I have a reservation for 2 at 7 o 'clock.
504
Yes, reservation works for hotels, restaurants, flights, any time you book or arrange something in advance.
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What if you don't have one?
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What do you say?
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You say, I don't have a reservation.
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Do you have any rooms available?
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Or, I'm a walk -in guest.
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Is there a room available tonight?
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A walk -in guest.
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I love that phrase.
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Okay, next word.
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Check -in and check -out.
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These are two of the most important phrases in the whole lesson.
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Check -in is when you arrive and get your room, and check -out is when you leave and pay your bill, right?
517
Perfect.
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Check -in, you arrive.
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Check -out, you leave.
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You can also use them as nouns.
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What time is check -in?
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Or what is the check -out time?
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And as verbs, I need to check in, or I'll check out at 10 a .m.
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Great!
525
Remember, the noun form is one word, check in, check out, but the verb form is two words, check in, check out.
526
Oh, I never knew that.
527
Check in as a verb is two words, like please check in at the front desk.
528
Exactly, and there's a long line at check in, that's the noun.
529
Got it.
530
Small, but important difference.
531
Third word.
532
And this is one I really want to explain.
533
Reservation versus booking.
534
Are these the same?
535
I've always wondered this.
536
They seem like the same thing.
537
They are very similar.
538
In most situations, you can use them the same way.
539
I have a reservation equals I have a booking.
540
But technically, booking is slightly more informal and more common in British English.
541
Reservation is a bit more formal and used in American English.
542
So, if I say, I have a booking, that is totally fine.
543
Totally fine.
544
The receptionist will understand either one.
545
Perfect.
546
Fourth, the word receptionist.
547
This is the person who works at the reception desk.
548
They check you in, answer your questions, and help with problems.
549
You can also just say the front desk staff or the hotel staff if you forget the word receptionist.
550
Yes, and the place they work is called the reception desk, the front desk, or simply reception.
551
I'll ask at reception.
552
Very natural.
553
Exactly.
554
Now, fifth word, amenities.
555
Have you heard this word before?
556
I've seen it on hotel websites.
557
Like, hotel amenities include a pool and gym.
558
Exactly.
559
Amenities are the extra features or services a hotel provides.
560
Things like the swimming pool, the gym, the spa, free Wi -Fi, breakfast, parking.
561
All of these are amenities.
562
So if I want to know what the hotel offers, I can ask, what amenities does the hotel have?
563
Yes, or what amenities are included in the room price?
564
That sounds very professional.
565
It does.
566
Next word, incidentals.
567
We mentioned this one earlier.
568
Leo, do you remember what it means?
569
You explained it during check -in.
570
It's for extra charges, like room service or the minibar.
571
Perfect memory.
572
Incidentals are small, unexpected, or extra charges during your stay.
573
The hotel often holds money on your credit card for incidentals, just in case you use extra services.
574
So when the receptionist says, we need a credit card for incidentals, it means they are holding money for possible extra charges.
575
Right.
576
And if you don't use any extra services, that money is released when you check out.
577
And the minibar.
578
What is that exactly?
579
Oh, a minibar is a small refrigerator in your hotel room, stocked with snacks, drinks, and small bottles of alcohol.
580
It's very convenient, but usually expensive.
581
Ah, yes.
582
I once ate the chocolate from the minibar without thinking, and I got charged $5 for one chocolate bar.
583
Yes, be careful with the minibar.
584
Always check the price list first.
585
Good advice.
586
Okay, next word, housekeeping.
587
What do you think this means, Leo?
588
Hmm, keeping the house.
589
So maybe the cleaning staff?
590
Yes, housekeeping refers to the hotel staff who clean your room, change your towels, make your bed, basically all the cleaning and tidying services.
591
So if I want my room cleaned, I say, could you please send housekeeping to my room?
592
Or sometimes you just hang the little card on your door that says, please clean my room.
593
Oh yes, those little door signs.
594
I always forget to use them.
595
You might also see, do not disturb on the other side.
596
That tells housekeeping, do not knock on my door, I want privacy.
597
Very useful for when I want to sleep in.
598
Exactly.
599
Okay, next one.
600
Complimentary.
601
This is a wonderful word.
602
Oh, I love this word.
603
It means free, right?
604
Exactly.
605
When something is complimentary, it means it is provided for free, as a gift from the hotel.
606
Like, complimentary breakfast is included.
607
That means the breakfast is free.
608
Yes, or we offer complimentary Wi -Fi, or there are complimentary toiletries in your bathroom.
609
The word sounds fancy, but it just means free.
610
I like that.
611
It does sound more elegant than just saying free, doesn't it?
612
Much more elegant.
613
I'm going to use this word.
614
Good.
615
Next word, invoice.
616
We talked about this at checkout.
617
Is an invoice the same as a bill?
618
Very similar.
619
An invoice is an official document that lists all the charges for your stay.
620
The receptionist might say, here is your invoice, or would you like a printed invoice?
621
It's useful for business trips, right, when your company needs to know what you spent?
622
Exactly.
623
For business trips, you always want a detailed invoice.
624
You can ask, could I have a detailed invoice, please?
625
Or can you email me a copy of the invoice?
626
Great phrase.
627
And last vocabulary word, concierge.
628
This one sounds French.
629
It is French, but we use it in English, too.
630
What does it mean in a hotel?
631
A concierge is a hotel staff member who helps guests with special requests and recommendations.
632
Things like, can you recommend a good restaurant nearby?
633
Or could you book me a taxi?
634
Oh, so the concierge is like a personal helper.
635
Kind of, yes.
636
They can help you with restaurant reservations, tour bookings, directions, event tickets, all kinds of things.
637
So you say, excuse me, could I speak to the concierge
638
or just go to the concierge desk? both are fine in
639
bigger hotels there's a dedicated concierge desk in smaller hotels the front desk staff often do the same job that's
640
so helpful to know okay let's do a quick summary of all our vocabulary words great idea reservation
641
when you book something in advance check in when you arrive
642
and get your room check out when you leave and settle your bill receptionist the staff member at the front desk,
643
amenities, the extra features and services a hotel provides, incidentals, extra charges during your stay,
644
minibar, a small refrigerator in your room with snacks and drinks, housekeeping, the cleaning staff and cleaning services,
645
complimentary, free, provided as a gift, invoice, the official document listing all your charges,
646
concierge, the helper who arranges special services
647
and recommendations that's a great list very practical all of these words will help you sound confident
648
and professional at any hotel okay leo
649
that was a lot of talking about hotels it really was i feel like i just stayed at a hotel
650
and left without actually sleeping yes but we covered
651
so much let's take a moment
652
and think about what we learned let's organize it nicely
653
so you can remember it that's a great idea it was a lot of information okay
654
so let's think about the journey through the hotel we go through it in order first arriving
655
and checking in remember when you arrive you say hello I have a reservation
656
or hi I'd like to check in please you give your full name show your ID
657
and confirm your dates phrases like it's under Leo Kim
658
and yes that's correct
659
and actually I think there might be a mistake then second
660
section choosing your room we talked about saying things like I'd prefer a known smoking room
661
and could I have a king -size bed if possible
662
and I'd love a room with a view the magic phrase is
663
if possible to stay polite and twin beds for two separate beds I learned
664
that one today then third payment and checking in details.
665
Phrases like, I'll pay by credit card.
666
And is breakfast included?
667
And what is the Wi -Fi password?
668
These are the practical questions.
669
Ask them at the beginning so you know what to expect.
670
And don't forget, what time is checkout?
671
Always good to know.
672
Exactly.
673
Then fourth section.
674
Okay, Leo, that was a lot of talking about hotels.
675
It really was.
676
I feel like I just stayed at a hotel and left without actually sleeping.
677
Yes, but we covered so much.
678
Let's take a moment and think about what we learned.
679
Let's organize it nicely so you can remember it.
680
That's a great idea.
681
It was a lot of information.
682
Okay, so let's think about the journey through the hotel.
683
We go through it in order.
684
First, arriving and checking in.
685
Remember, When you arrive, you say, hello, I have a reservation, or...
686
Hi, I'd like to check in, please.
687
You give your full name, show your ID, and confirm your dates.
688
Phrases like, it's under Leo Kim, and yes, that's correct.
689
And actually, I think there might be a mistake.
690
Then, second section, choosing your room.
691
We talked about saying things like, I'd prefer a known smoking room, and could I have a king -size bed if possible, and I'd love a room with a view.
692
The magic phrase is, if possible, to stay polite.
693
And twin beds for two separate beds.
694
I learned that one today.
695
Then third, payment and checking in details.
696
Phrases like, I'll pay by credit card.
697
And is breakfast included?
698
And what is the Wi -Fi password?
699
These are the practical questions.
700
Ask them at the beginning so you know what to expect.
701
And don't forget, what time is checkout?
702
Always good to know.
703
Exactly.
704
Then fourth section, during your stay this is about making requests
705
and solving problems we learn phrases like could I have some extra towels
706
and the air conditioning isn't working and could you send up a wake -up call at 6 a .m.
707
and for room service I'd like to order room service please
708
and how long will it take always good to know the delivery time ha yes especially
709
if you're hungry fifth problems and complaints we talked about how to stay polite even when something is wrong.
710
Phrases like, I'm not very happy with my room.
711
Is it possible to change?
712
And the room next door is quite noisy.
713
Is there anything you can do?
714
And I think I left something in my room.
715
The key is always being polite.
716
Say, I'm sorry to bother you, but, or excuse me, could you help me with something?
717
Politeness is everything.
718
And sixth, the final section, checking out.
719
I'd like to check out, please?
720
And could I have a late checkout?
721
And could I have a detailed invoice?
722
Always review your bill before you pay.
723
And leave with a smile.
724
Thank you for a wonderful stay.
725
And there you have it.
726
Six clear sections.
727
A complete hotel conversation in English, from walking in the door to walking back out.
728
When you lay it out like that, it's not so scary at all, is it?
729
Not scary at all.
730
It's actually quite manageable.
731
Just a few simple phrases for each situation, and now you know them.
732
We are all hotel experts now.
733
Well, we are all more confident hotel guests, at least.
734
I'll take it.
735
Okay, now one of our absolute favorite parts of every video, we want to hear from you.
736
Yes, please, please tell us in the comments.
737
This is our favorite part of making videos.
738
Our question of the day is, Leo, do you want to read it? Of course.
739
The question is, have you ever stayed at a hotel where English was used?
740
What was it like?
741
Or, what English hotel phrase do you find most useful or most difficult?
742
So it's kind of a two -part question.
743
Either share a hotel experience or tell us which phrase from today's lesson stands out for you.
744
I'll go first.
745
I stayed at a hotel in Singapore a few years ago, and it was the first time I had to check in using only English.
746
My English was okay, but I was so nervous.
747
What happened?
748
So I walked up, and the receptionist said, good evening.
749
And I just said, good evening back.
750
And she said, do you have a reservation?
751
And I said, yes, I am Leo Kim.
752
And she found my booking, and was totally fine that is so great and the relief you feel
753
when it works right
754
so much relief i think the most useful phrase for me
755
was honestly just i have a reservation those four words opened
756
everything up once she found my booking the whole conversation flowed naturally i love
757
that my experience is a little different i travel quite often for work and i use hotel english regularly now.
758
But the phrase I use most honestly is, could I have a late checkout please?
759
Because I am not a morning person.
760
That is so you.
761
I always ask for late checkout, and they usually say yes, which is wonderful.
762
See, we have different answers.
763
Leo's most useful phrase is, I have a reservation.
764
Tina's is, could I have a late checkout?
765
And both are completely valid and useful phrases that's okay different travelers different needs
766
and that's exactly what we want to hear from you
767
so viewers it's your turn now please tell us in the
768
comments you can write something like i stayed at a hotel
769
in country city the most useful phrase for me was phrase
770
or i have never stayed in an english -speaking hotel
771
but i want to use the phrase phrase
772
or just my favorite phrase from today's lesson is phrase because reason any of these formats is perfect Write in English,
773
even if you're not confident.
774
This is a safe place to practice.
775
We read every single comment.
776
We do.
777
We really do.
778
And it helps us so much.
779
When you comment, it tells us which topics are most useful for you, which phrases are hardest, and what kind of videos we should make next.
780
So it helps us make better videos, and it helps you practice your writing English.
781
It's a win -win.
782
Double win!
783
Please write to us in the comments right now.
784
We would love to hear your hotel story or your favorite phrase.
785
Okay, we are nearly at the end of today's video, and we just want to say thank you.
786
Genuinely, thank you for spending this time with us.
787
You could be watching anything on YouTube right now, but you chose to learn English with us, and that means the world.
788
If you found this video helpful, and we really hope you did, please give it a big thumbs up.
789
That little thumbs up button is so powerful.
790
It helps YouTube show our video to more people, which means more people can learn English for free.
791
Click the subscribe button if you haven't already.
792
And click the little bell next to it so you get a notification every time we post a new video.
793
That way, you'll never miss a lesson.
794
We are here every week with new conversations, new vocabulary, new topics, all to help you speak English more confidently.
795
You all are such great students.
796
Seriously.
797
The fact that you are here, learning, practicing, That is something to be proud of.
798
Keep going.
799
Keep practicing.
800
Even if it feels slow, you are making progress every single day.
801
And remember, the best way to improve your English is to use it.
802
Don't wait until you feel ready.
803
Use it now.
804
Make mistakes.
805
That's how you grow.
806
Next time you're at a hotel, walk up to that reception desk and use one phrase from today's video.
807
Just one.
808
That's all you need to start.
809
You've got this.
810
Alright everyone, that is all for today's episode of Daily English Talk.
811
Thank you so much for watching.
812
Wherever you are in the world, whether it's morning, afternoon, or late at night, we hope your day is wonderful.
813
Have a beautiful day, a relaxing evening, and a restful night.
814
Goodbye everyone!
815
Bye!
816
See you in the next one!
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Vocabulário e dicas de fala para esta lição
Esta aula de conversação de nível B1 usa o vídeo “150 Essential English Phrases for Talking at the Hotel Reception”. As palavras que mais se repetem: hotel, phrase, word, reservation, english. Este vídeo tem 816 frases e 6959 palavras para praticar shadowing. A fala dura 42:10. O falante fala em ritmo natural, cerca de 165 palavras por minuto, próximo de uma conversa do dia a dia. 84% das palavras estão entre as 3.000 mais comuns do inglês; vale a pena estudar o restante antes de começar. 148 das 816 frases são perguntas, por isso é um bom treino para a entonação de perguntas e respostas curtas.
Vocabulário principal deste vídeo
As 15 palavras mais avançadas do vídeo, com pronúncia e significado:
| Palavra | Pronúncia | Significado |
|---|---|---|
| phrase substantivo | /ˈfɹeɪ̯z/ | expressão, frase |
| reservation substantivo | /ˌɹɛz.ɚˈveɪ.ʃən/ | reserva, reservação |
| receptionist substantivo | /ɹɪˈsɛp.ʃə.nɪst/ | recepcionista, rececionista |
| checkout substantivo | /ˈt͡ʃɛkˌaʊt/ | caixa |
| invoice substantivo | /ˈɪnˌvɔɪs/ | fatura, guia de remessa |
| polite adjetivo | /pəˈlaɪt/ | educado, polido |
| reception substantivo | /ɹɪˈsɛp.ʃn̩/ | recepção |
| incidental adjetivo | /ɪnsɪˈdɛntəl/ | incidental |
| minibar substantivo | minibar, frigobar | |
| concierge substantivo | /ˌkɑnsiˈɛɹʒ/ | concierge |
| vocabulary substantivo | /vəˈkæb.jə.lə.ɹi/ | vocabulário |
| complimentary adjetivo | /ˌkɑmplɪˈmɛnt(ə)ɹi/ | lisonjeiro |
| noun substantivo | /naʊn/ | substantivo, nome |
| verb substantivo | /vɝb/ | verbo |
| pasta substantivo | /ˈpɑ.stə/ | massa, macarrão |
Phrasal verbs que você vai ouvir
| Palavra | Pronúncia | Significado |
|---|---|---|
| check out verbo | verificar, sacar só | |
| wake up verbo | /ˌweɪk ˈʌp/ | acordar, despertar |
| end up verbo | terminar, acabar |
Frases que vale a pena repetir
Frases curtas e completas do vídeo que você pode usar na conversa do dia a dia:
- Leo, do you want to say it?
- Leo, how do you burn pasta?
- What if you don't have one?
- I'd like to check out, please?
- Tina's is, could I have a late checkout?
Gramática neste vídeo
As estruturas que o falante mais usa, com as palavras exatas do vídeo:
| Estrutura | No vídeo |
|---|---|
| Frases condicionais if + oração, will/would + verbo — uma condição e seu resultado | if I'm traveling with someone, I'd say · if possible, and I'd love |
| Present perfect have/has + particípio passado — uma ação passada que ainda importa agora | have been · I've always wanted · I've heard |
| Voz passiva be + particípio passado — o foco está no que acontece, não em quem faz | was called · is broken · be fulfilled |
| Orações relativas who / which + oração — informação extra sobre uma pessoa ou coisa | person who works · yes, which is · people, which means |
Pronúncia para ficar de olho
O falante usa 124 contrações e formas reduzidas, como I'm, I'd, I'll. Diga-as na forma curta, do jeito que você ouve.
- Os sons de “th”: thumb /ˈθʌm/, bathtub /ˈbæθtʌb/, smoothly /ˈsmuːðli/
- Os sons de “sh” e “zh”: reservation /ˌɹɛz.ɚˈveɪ.ʃən/, receptionist /ɹɪˈsɛp.ʃə.nɪst/, reception /ɹɪˈsɛp.ʃn̩/, concierge /ˌkɑnsiˈɛɹʒ/, shuttle /ˈʃʌtəl/
- Palavras longas — acerte a sílaba tônica: reservation /ˌɹɛz.ɚˈveɪ.ʃən/, receptionist /ɹɪˈsɛp.ʃə.nɪst/, incidental /ɪnsɪˈdɛntəl/, amenities /əˈmɛn.ə.tiːz/, vocabulary /vəˈkæb.jə.lə.ɹi/
Sons difíceis para falantes de português:
- Consoante final — sem acrescentar um “i” depois: receptionist /ɹɪˈsɛp.ʃə.nɪst/, checkout /ˈt͡ʃɛkˌaʊt/, polite /pəˈlaɪt/, verb /vɝb/, greet /ɡɹiːt/
- /l/ final — a língua toca o céu da boca, não vira “u”: incidental /ɪnsɪˈdɛntəl/, towel /ˈtaʊ̯əl/, stressful /ˈstɹɛsfəl/, shuttle /ˈʃʌtəl/, conversational /ˌkɒnvə(ɹ)ˈseɪʃənəl/
- /h/ — um sopro suave, diferente do “r”: helper /ˈhɛlpɚ/, wherever /(h)wɛɹˈɛvɚ/
Como praticar com este vídeo
- Ouça o vídeo inteiro uma vez sem falar e anote as palavras que você não conhece.
- Comece na velocidade 0,75×, faça shadowing frase por frase e volte à velocidade normal quando ficar fácil.
- Grave a sua voz e compare com o original, prestando atenção a palavras como phrase, reservation, receptionist.
O que é a Técnica de Shadowing?
Shadowing é uma técnica de aprendizado de idiomas com base científica, originalmente desenvolvida para o treinamento de intérpretes profissionais. O método é simples, mas poderoso: você ouve áudio em inglês nativo e repete imediatamente em voz alta — como uma sombra seguindo o falante com 1-2 segundos de atraso. Pesquisas mostram melhora significativa na precisão da pronúncia, entonação, ritmo, sons conectados, compreensão auditiva e fluência na fala.