Prática de Shadowing: How to Call Customer Service in English Conversation Practice (A1–A2 Shadowing Practice) - Aprenda a falar inglês com o YouTube

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Hello everyone and welcome back to Chill Talk English.

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299 frases

Hello everyone and welcome back to Chill Talk English.

0:00.40 – 0:04.32 (3.9s)

Hi friends, today is a super useful episode for real life.

0:05.12 – 0:09.52 (4.4s)

Yes, today we practice English for calling customer service.

0:10.32 – 0:14.96 (4.6s)

That means you call a company and ask for help like for an order, your internet, your app, your bill, all that stuff.

0:15.76 – 0:24.32 (8.6s)

And I have to say I am not a brave caller.

0:25.12 – 0:29.44 (4.3s)

Henry is the kind of person who writes a message then deletes it then thinks about it for 2 days.

0:30.24 – 0:36.72 (6.5s)

That is true but we will make it easy.

0:37.52 – 0:40.16 (2.6s)

Short sentences, simple words, clear questions and we will do many many conversations.

0:40.96 – 0:48.00 (7.0s)

You can listen then repeat. Shadowing is great for speaking. One more thing, we will use polite, calm English even if you feel upset because polite English gets better results and it keeps your day peaceful.

0:48.80 – 1:05.20 (16.4s)

Okay, let's start. Conversation one. An order is late.

1:06.00 – 1:10.96 (5.0s)

I'll be the support agent first. You call me.

1:11.76 – 1:14.64 (2.9s)

Good morning. I need help with an order.

1:15.44 – 1:17.84 (2.4s)

Good morning. Thank you for calling Bright Line Support. This is Emma. How can I help you today?

1:18.64 – 1:24.08 (5.4s)

I bought a smartwatch last week, but it has not arrived.

1:24.88 – 1:28.72 (3.8s)

I'm sorry about that. Can you tell me your order number, please?

1:29.52 – 1:33.20 (3.7s)

Yes, it is BL2020419.

1:34.00 – 1:38.36 (4.4s)

Thank you. Let me check that for you.

1:39.36 – 1:41.60 (2.2s)

Okay. I see your package left our warehouse on Friday. The delivery company may have a delay.

1:42.40 – 1:49.60 (7.2s)

Oh, I see. I will contact the delivery company and email you an update today.

1:50.40 – 1:55.92 (5.5s)

Thank you.

1:56.72 – 1:57.22 (0.5s)

You're welcome. Is there anything else I can do for you?

1:57.68 – 2:00.56 (2.9s)

No, that's all. Thanks.

2:01.36 – 2:03.04 (1.7s)

Key line, it has not arrived.

2:03.84 – 2:06.16 (2.3s)

And can you tell me your order number?

2:06.96 – 2:09.28 (2.3s)

Very common.

2:10.08 – 2:10.58 (0.5s)

Conversation two, checking an account balance.

2:11.36 – 2:14.80 (3.4s)

Now you are the agent, Henry. Be confident.

2:15.60 – 2:18.56 (3.0s)

I will try. Hello, thank you for calling Bright Line Support. This is Henry speaking.

2:19.36 – 2:26.00 (6.6s)

Hi, I'd like to check my account balance.

2:26.80 – 2:29.36 (2.6s)

Sure. Can you share your account number, please?

2:30.16 – 2:32.80 (2.6s)

Yes, it's 771093.

2:33.60 – 2:37.80 (4.2s)

Thank you. For safety, can you tell me the email on your account?

2:38.24 – 2:42.16 (3.9s)

Yes, it's [email protected].

2:42.96 – 2:47.08 (4.1s)

Great. One moment, please. Beep. Your balance is 320 USD.

2:47.76 – 2:54.88 (7.1s)

Thanks. Can I also see my recent payments?

2:55.68 – 2:58.40 (2.7s)

Yes. Your last payment was on July 8th for 25 USD for a monthly plan.

2:59.20 – 3:05.12 (5.9s)

Perfect. That's all.

3:05.92 – 3:06.72 (0.8s)

Happy to help. Have a nice day.

3:07.52 – 3:09.04 (1.5s)

Key line for safety or for security.

3:09.84 – 3:13.36 (3.5s)

And one moment, please. It sounds polite. Conversation three. putting someone on hold.

3:14.16 – 3:21.12 (7.0s)

This one is super real. The agent needs time.

3:21.92 – 3:25.12 (3.2s)

Hi, my home internet keeps disconnecting.

3:25.92 – 3:28.48 (2.6s)

I'm sorry to hear that. I can help.

3:29.28 – 3:30.96 (1.7s)

First, I need to check your account. Can I put you on hold for a moment?

3:31.76 – 3:35.36 (3.6s)

Yes, that's fine.

3:36.16 – 3:36.88 (0.7s)

Thank you. Be thanks for waiting. I see a problem with your connection settings.

3:37.68 – 3:43.36 (5.7s)

I can refresh your connection now. It may take two or 3 minutes. Is now a good time?

3:44.16 – 3:50.00 (5.8s)

Yes, please do it now.

3:50.80 – 3:52.00 (1.2s)

Great. Please stay on the line. Beep.

3:52.80 – 3:55.36 (2.6s)

Okay, I refreshed it. Please restart your router and test the internet.

3:56.16 – 4:01.04 (4.9s)

All right, I'm restarting it now.

4:01.84 – 4:03.52 (1.7s)

No problem. I'm here.

4:04.32 – 4:05.44 (1.1s)

Key line, can I put you on hold for a moment?

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Also, thanks for waiting. Nice and friendly.

4:09.68 – 4:12.56 (2.9s)

Conversation four, transferring a call.

4:13.36 – 4:16.96 (3.6s)

Sometimes you need the billing team.

4:17.76 – 4:20.08 (2.3s)

Hello. I think there is a problem with my bill.

4:20.88 – 4:24.16 (3.3s)

I understand. The billing team can help you best. Can I transfer your call?

4:24.96 – 4:30.72 (5.8s)

Yes, please.

4:31.52 – 4:32.24 (0.7s)

Thank you. I'm transferring you now.

4:33.04 – 4:35.52 (2.5s)

Beat. Hello.

4:36.32 – 4:37.68 (1.4s)

Hi, this is Emma from billing. How can I help?

4:38.48 – 4:42.32 (3.8s)

Hi, my bill looks higher than usual. I can check. Can you tell me your account number and invoice number?

4:43.12 – 4:52.08 (9.0s)

Account number 71093.

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Invoice number INV55021.

4:57.76 – 5:02.20 (4.4s)

Thank you. Beat. I see the reason. There is a small unpaid amount from last month. So this month is higher.

5:03.52 – 5:12.96 (9.4s)

Oh, I didn't notice that. That's okay.

5:13.76 – 5:16.64 (2.9s)

We can offer a simple payment plan.

5:17.44 – 5:19.60 (2.2s)

Would you like to hear the options?

5:20.40 – 5:22.32 (1.9s)

Yes, please.

5:23.12 – 5:23.84 (0.7s)

Key line, can I transfer your call?

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And higher than usual. Great phrase.

5:28.24 – 5:31.68 (3.4s)

Conversation five, asking for tracking information.

5:32.48 – 5:36.48 (4.0s)

Many learners want the words tracking number.

5:37.28 – 5:40.40 (3.1s)

Hello. I want to check the status of my delivery. Sure. Can you give me your order number?

5:41.20 – 5:48.24 (7.0s)

Yes, it is BL2020988.

5:49.04 – 5:53.48 (4.4s)

Thanks, Beat. Your package shipped on August 2nd. It should arrive in 3 to 5 business days.

5:54.56 – 6:03.68 (9.1s)

Can I get the tracking number?

6:04.48 – 6:06.00 (1.5s)

Of course. Your tracking number is DL88301149.

6:06.80 – 6:12.60 (5.8s)

You can track it on our website.

6:14.88 – 6:16.80 (1.9s)

Great. Thank you for your help.

6:17.60 – 6:19.44 (1.8s)

You're welcome.

6:20.24 – 6:20.96 (0.7s)

Conversation six. A product arrives damaged.

6:21.76 – 6:25.76 (4.0s)

This needs empathy.

6:26.56 – 6:27.92 (1.4s)

Hi, my blender arrived, but it is cracked.

6:28.72 – 6:32.08 (3.4s)

I'm really sorry to hear that. I understand that's frustrating.

6:32.88 – 6:37.20 (4.3s)

Yeah, I needed it for this week.

6:38.00 – 6:40.08 (2.1s)

We will fix this. I can send a replacement quickly. Can you send us a photo of the damage?

6:40.88 – 6:47.76 (6.9s)

Yes, I can do that.

6:48.56 – 6:49.76 (1.2s)

Thank you. When we get the photo, we will start the replacement right away.

6:50.56 – 6:55.68 (5.1s)

Okay. Thanks again. I'm sorry for the trouble. Key line. I understand that's frustrating.

6:56.48 – 7:04.24 (7.8s)

It sounds human, not robotic.

7:05.04 – 7:07.52 (2.5s)

Conversation seven. handling a complaint. Let's practice calm but serious English. Hello, I'm not happy with your service.

7:08.32 – 7:19.68 (11.4s)

I'm sorry you feel that way. Please tell me what happened.

7:20.48 – 7:24.32 (3.8s)

I contacted support twice, but my problem is still not fixed.

7:25.12 – 7:30.48 (5.4s)

I understand. Thank you for telling me.

7:31.28 – 7:33.52 (2.2s)

I will escalate this to a supervisor.

7:34.32 – 7:37.04 (2.7s)

What does escalate mean?

7:37.84 – 7:39.68 (1.8s)

It means we send it to a higher level, a more experienced person.

7:40.48 – 7:46.00 (5.5s)

100

Okay. A supervisor will call you within 3 hours with an update.

7:46.80 – 7:52.48 (5.7s)

101

All right. I hope it gets better.

7:53.28 – 7:55.20 (1.9s)

102

It will, and I appreciate your feedback.

7:56.00 – 7:59.04 (3.0s)

103

Conversation eight, app login problem.

7:59.84 – 8:03.28 (3.4s)

104

Password problems are so common.

8:04.08 – 8:06.48 (2.4s)

105

Hi, I cannot log in to my app.

8:07.28 – 8:10.00 (2.7s)

106

I'm sorry about that. What happens when you try?

8:10.80 – 8:14.08 (3.3s)

107

I enter my password, but it says it is wrong.

8:14.88 – 8:18.32 (3.4s)

108

No worries. Let's reset your password.

8:19.12 – 8:21.92 (2.8s)

109

What email did you use to sign up?

8:22.72 – 8:25.12 (2.4s)

110

I used [email protected].

8:25.92 – 8:29.80 (3.9s)

111

Thanks. I sent a password reset email.

8:30.88 – 8:34.16 (3.3s)

112

Please check your inbox. Also, check your spam folder.

8:34.96 – 8:39.20 (4.2s)

113

Okay, I will.

8:40.00 – 8:41.04 (1.0s)

114

If it still doesn't work, contact us again and we'll help.

8:41.84 – 8:46.08 (4.2s)

115

Key line. What happens when you try?

8:46.88 – 8:49.76 (2.9s)

116

Great question for details.

8:50.56 – 8:52.72 (2.2s)

117

Conversation nine, changing a shipping address.

8:53.52 – 8:57.12 (3.6s)

118

This one has a confirming line.

8:57.92 – 9:00.48 (2.6s)

119

Hello. I need to change my shipping address for my order.

9:01.28 – 9:05.36 (4.1s)

120

Sure. You want to update the shipping address, right?

9:06.16 – 9:10.16 (4.0s)

121

Yes, that's right.

9:10.96 – 9:12.00 (1.0s)

122

Please tell me the new address.

9:12.80 – 9:14.96 (2.2s)

123

88 River Road, apartment 5B, Lakeside City.

9:15.76 – 9:20.88 (5.1s)

124

Thank you. I updated it to 88 River Road, apartment 5B, Lakeside City.

9:21.68 – 9:29.68 (8.0s)

125

Perfect. Anything else I can help with?

9:30.48 – 9:33.36 (2.9s)

126

No, thank you.

9:34.16 – 9:35.04 (0.9s)

127

Key line. You want to write?

9:35.84 – 9:38.88 (3.0s)

128

It checks understanding.

9:39.68 – 9:41.28 (1.6s)

129

Conversation 10. Slow internet. Offering solutions.

9:42.08 – 9:46.72 (4.6s)

130

We give steps one by one.

9:47.52 – 9:49.28 (1.8s)

131

Hi, my internet is very slow today.

9:50.08 – 9:53.04 (3.0s)

132

I can help you troubleshoot. Are you free to try a few steps now? Yes, I have time.

9:53.84 – 9:59.68 (5.8s)

133

First, please restart your router, then test your speed again.

10:00.48 – 10:04.64 (4.2s)

134

Okay. If it is still slow, we can schedule a technician visit.

10:05.44 – 10:09.60 (4.2s)

135

That sounds good. I'll restart the router now.

10:10.40 – 10:13.44 (3.0s)

136

Great. Tell me how it goes.

10:14.24 – 10:15.92 (1.7s)

137

Conversation 11. Checking a refund.

10:16.72 – 10:19.92 (3.2s)

138

Refund English is important.

10:20.72 – 10:22.40 (1.7s)

139

Hello. I want to check my refund status.

10:23.20 – 10:26.24 (3.0s)

140

Sure. Can I have your order number?

10:27.04 – 10:29.12 (2.1s)

141

Yes. BL19907.

10:29.92 – 10:33.88 (4.0s)

142

Thank you. Beep. I see your refund was processed on Monday. It should return to your original payment method within 3 to 5 business days.

10:35.52 – 10:46.32 (10.8s)

143

Did you send a confirmation email?

10:47.12 – 10:49.12 (2.0s)

144

Yes. Please check your inbox and spam folder. If you don't see it, I can resend it.

10:49.92 – 10:55.76 (5.8s)

145

Okay. Thanks.

10:56.56 – 10:57.28 (0.7s)

146

You're welcome.

10:58.08 – 10:58.64 (0.6s)

147

Conversation 12. Phone won't turn on.

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148

Simple tech support words.

11:03.76 – 11:05.28 (1.5s)

149

Hi, my new phone will not turn on.

11:06.08 – 11:08.88 (2.8s)

150

I'm sorry about that. What model is it?

11:09.68 – 11:12.00 (2.3s)

151

It's the Skyphone Mini.

11:12.80 – 11:14.32 (1.5s)

152

Thanks. When you press the power button, what do you see?

11:15.12 – 11:18.64 (3.5s)

153

The screen stays black. Nothing happens.

11:19.44 – 11:22.16 (2.7s)

154

Let's try a hard restart. Press and hold the power button and the volume down button for 10 seconds.

11:22.96 – 11:29.60 (6.6s)

155

Okay, I'm doing it now.

11:30.40 – 11:32.00 (1.6s)

156

Great. Oh, I see the logo now.

11:32.80 – 11:35.52 (2.7s)

157

Perfect. That means the phone is restarting. If the problem comes back, tell us and we will check it again.

11:36.32 – 11:43.20 (6.9s)

158

Thank you, Emma.

11:44.00 – 11:44.50 (0.5s)

159

Happy to help.

11:45.28 – 11:45.92 (0.6s)

160

Conversation 13. Updating account information like changing an email address. Hello. I need to change my email on my account.

11:46.72 – 11:57.68 (11.0s)

161

Sure. Can you tell me your account number?

11:58.48 – 12:00.64 (2.2s)

162

It's 71093.

12:01.44 – 12:04.48 (3.0s)

163

Thank you. For security, can you confirm your phone number on the account?

12:05.28 – 12:09.60 (4.3s)

164

Yes, it is 555184.

12:10.40 – 12:14.52 (4.1s)

165

Great. What is your new email address?

12:15.20 – 12:17.60 (2.4s)

166

[email protected].

12:18.40 – 12:21.40 (3.0s)

167

Done. I updated it to [email protected].

12:22.40 – 12:27.40 (5.0s)

168

Great. Thank you.

12:28.24 – 12:28.96 (0.7s)

169

You're welcome.

12:29.76 – 12:30.32 (0.6s)

170

Conversation 14. Product recommendation.

12:31.12 – 12:34.72 (3.6s)

171

Let's help someone choose a laptop. New details, new prices.

12:35.52 – 12:39.68 (4.2s)

172

Hello. I want to buy a laptop, but I'm not sure which one is best.

12:40.48 – 12:44.88 (4.4s)

173

No problem. What will you use it for?

12:45.68 – 12:47.76 (2.1s)

174

Mostly office work. Sometimes I edit photos and short videos.

12:48.56 – 12:53.28 (4.7s)

175

In that case, I recommend the BrightBook Plus. It is fast and good for multitasking.

12:54.08 – 13:00.00 (5.9s)

176

What if I want something light to carry?

13:00.80 – 13:03.20 (2.4s)

177

Then the BrightBook Air is a good option. It is smaller and lighter.

13:04.00 – 13:08.08 (4.1s)

178

What are the price ranges?

13:08.88 – 13:10.32 (1.4s)

179

Breookbook Plus is usually 1,50 to,300 USD. Brebook Air is usually 750 to 950 USD.

13:11.12 – 13:22.16 (11.0s)

180

Okay, that helps a lot.

13:22.96 – 13:24.16 (1.2s)

181

Great. Take your time and choose what fits your life.

13:24.96 – 13:28.00 (3.0s)

182

Conversation 15. Cancelling an order.

13:28.80 – 13:32.00 (3.2s)

183

People worry about this. We keep it calm.

13:32.80 – 13:35.36 (2.6s)

184

Hi, I need to cancel an order I made today.

13:36.16 – 13:38.96 (2.8s)

185

I can help. What is your order number?

13:39.76 – 13:42.08 (2.3s)

186

B L21201. Thank you. Just a moment. Good news. It has not shipped yet, so I can cancel it now.

13:42.88 – 13:53.20 (10.3s)

187

Great. What about the refund?

13:54.00 – 13:55.76 (1.8s)

188

The refund will go back to your original payment method within 3 to 5 business days.

13:56.56 – 14:01.84 (5.3s)

189

Perfect. Thanks.

14:02.64 – 14:03.60 (1.0s)

190

You're welcome.

14:04.40 – 14:04.90 (0.5s)

191

Conversation 16. After sales service, TV problem. Now we schedule a technician.

14:05.68 – 14:12.96 (7.3s)

192

Hello. My TV has sound, but the screen is black.

14:13.76 – 14:17.44 (3.7s)

193

I'm sorry to hear that. What model is your TV?

14:18.24 – 14:21.12 (2.9s)

194

It's the V-Max 50.

14:21.92 – 14:23.76 (1.8s)

195

Thank you. We may need to send a technician to check it. What day works for you?

14:24.56 – 14:29.44 (4.9s)

196

Saturday morning is good.

14:30.24 – 14:31.44 (1.2s)

197

Great. I scheduled a visit for Saturday morning. You will get a confirmation message soon.

14:32.24 – 14:37.36 (5.1s)

198

Thank you.

14:38.16 – 14:38.66 (0.5s)

199

Of course. Conversation 17. Order status update.

14:39.12 – 14:43.84 (4.7s)

200

When people are excited, they ask a lot.

14:44.64 – 14:47.44 (2.8s)

201

Hi, can I get an update on my order?

14:48.24 – 14:50.64 (2.4s)

202

Sure. What is your order number?

14:51.44 – 14:53.28 (1.8s)

203

BL21055.

14:54.08 – 14:57.08 (3.0s)

204

Thanks. Your order is being prepared now. It is expected to ship tomorrow.

14:57.68 – 15:03.76 (6.1s)

205

Will I get a tracking number? Yes, we will email it as soon as it ships.

15:04.56 – 15:09.44 (4.9s)

206

Great. Anything else today?

15:10.24 – 15:12.24 (2.0s)

207

No, that's it. Conversation 18.

15:13.04 – 15:15.92 (2.9s)

208

Replacing a product with a quality problem.

15:16.72 – 15:19.12 (2.4s)

209

Like headphones with one side not working, but we'll change the details.

15:19.92 – 15:24.48 (4.6s)

210

Hello. I bought wireless earbuds, but the left earbud has no sound.

15:25.28 – 15:30.00 (4.7s)

211

I'm sorry about that. I can help you replace them. Can you tell me your order number and purchase date?

15:30.80 – 15:37.04 (6.2s)

212

Order number BL200031.

15:37.84 – 15:41.72 (3.9s)

213

Purchase date was July 3rd.

15:41.92 – 15:43.68 (1.8s)

214

Thank you.

15:44.48 – 15:45.76 (1.3s)

215

Okay. I created a replacement request.

15:46.56 – 15:48.72 (2.2s)

216

We will send a new pair within 3 to 5 business days.

15:49.52 – 15:53.28 (3.8s)

217

Do I need to send the old pair back?

15:54.08 – 15:56.32 (2.2s)

218

Yes, we will email you a return label with simple instructions.

15:57.12 – 16:01.28 (4.2s)

219

Okay. Thanks. You're welcome.

16:02.08 – 16:04.08 (2.0s)

220

Conversation 19. Payment failed at checkout.

16:04.88 – 16:08.40 (3.5s)

221

This happens to everyone, even me.

16:09.20 – 16:12.48 (3.3s)

222

Hi, I can't complete my payment online.

16:13.28 – 16:15.84 (2.6s)

223

I'm sorry to hear that. What message do you see?

16:16.64 – 16:19.36 (2.7s)

224

It says payment failed. Try again.

16:20.16 – 16:22.64 (2.5s)

225

Okay. First, please check your card details and available balance.

16:23.44 – 16:27.92 (4.5s)

226

I checked. Everything looks correct.

16:28.72 – 16:30.48 (1.8s)

227

Thanks for checking. Please try clearing your browser cash or use a different browser.

16:31.28 – 16:36.64 (5.4s)

228

Okay. If it still fails, we can also offer another payment method like a bank transfer link.

16:37.44 – 16:44.00 (6.6s)

229

Great. I'll try a different browser first.

16:44.80 – 16:47.44 (2.6s)

230

Sounds good.

16:48.24 – 16:48.74 (0.5s)

231

Conversation 20. Laptop can't connect to Wi-Fi.

16:49.44 – 16:53.84 (4.4s)

232

We give stepbystep instructions.

16:54.64 – 16:57.04 (2.4s)

233

Hello. My laptop will not connect to Wi-Fi. I'm sorry about that. What model is it?

16:57.84 – 17:04.24 (6.4s)

234

It's a Brightbook Air.

17:05.04 – 17:06.48 (1.4s)

235

Thank you. What happens when you try to connect?

17:07.28 – 17:10.08 (2.8s)

236

It says can't connect to this network.

17:10.88 – 17:13.52 (2.6s)

237

Okay. First, please restart the laptop, then try again.

17:14.32 – 17:18.64 (4.3s)

238

I restarted it, but it still doesn't work.

17:19.44 – 17:21.84 (2.4s)

239

Thanks. Next, please reset your network settings. Go to settings, then network, then find network reset.

17:22.64 – 17:31.04 (8.4s)

240

Okay, I'm doing it now.

17:31.84 – 17:34.08 (2.2s)

241

Beat. Great. After the reset, restart one more time.

17:34.88 – 17:39.04 (4.2s)

242

Okay, now it connects.

17:39.84 – 17:41.84 (2.0s)

243

Wonderful. I'm glad it worked.

17:42.64 – 17:44.32 (1.7s)

244

Me, too. Thank you. Conversation 21.

17:45.12 – 17:48.56 (3.4s)

245

Asking for product information. New smartphone.

17:49.36 – 17:52.64 (3.3s)

246

Beginner friendly specs. Not too many hard words.

17:53.44 – 17:56.88 (3.4s)

247

Hi, I want to know about your newest phone.

17:57.68 – 18:00.40 (2.7s)

248

Sure. Our newest model is the Skyphone Pro. It is fast and the battery lasts a long time.

18:01.20 – 18:08.08 (6.9s)

249

What is the screen size?

18:08.88 – 18:10.16 (1.3s)

250

It has a 6.6 in display with bright colors.

18:10.96 – 18:14.96 (4.0s)

251

How much memory does it have?

18:15.76 – 18:17.20 (1.4s)

252

It comes with 8 GB or 12 GB of memory.

18:18.00 – 18:21.52 (3.5s)

253

Storage options are 128 GB and 256 GB.

18:22.32 – 18:28.08 (5.8s)

254

What colors can I choose?

18:28.88 – 18:30.24 (1.4s)

255

Black, white, and green.

18:31.04 – 18:32.88 (1.8s)

256

Nice. Thanks.

18:33.68 – 18:34.56 (0.9s)

257

You're welcome.

18:35.36 – 18:35.92 (0.6s)

258

Conversation 22. Extending a warranty.

18:36.72 – 18:40.16 (3.4s)

259

Very practical for expensive items.

18:40.96 – 18:43.28 (2.3s)

260

Hello. I want to extend the warranty on my laptop.

18:44.08 – 18:47.60 (3.5s)

261

Sure. What model is it and when did you buy it?

18:48.40 – 18:51.44 (3.0s)

262

Breook Plus. I bought it last September.

18:52.24 – 18:55.12 (2.9s)

263

Thank you. Beat. Your warranty ends next month. You can extend it for 1 year for 95 USD or 2 years for 170 USD.

18:55.92 – 19:07.52 (11.6s)

264

I want the 2-year option.

19:08.32 – 19:10.00 (1.7s)

265

Great. I added the 2-year extended warranty. You will receive a confirmation email today.

19:10.80 – 19:16.64 (5.8s)

266

Perfect. Anything else?

19:17.44 – 19:19.12 (1.7s)

267

Conversation 23.

19:19.92 – 19:21.84 (1.9s)

268

Leaving feedback.

19:22.64 – 19:24.08 (1.4s)

269

Feedback can be kind and honest.

19:24.88 – 19:27.92 (3.0s)

270

Hi, I want to leave feedback about your service.

19:28.72 – 19:32.16 (3.4s)

271

Thank you. We appreciate that. What would you like to share?

19:32.96 – 19:36.56 (3.6s)

272

Your team is friendly, but your website is a little confusing. I can't find simple help pages fast.

19:37.36 – 19:44.72 (7.4s)

273

Thank you for the clear feedback. I will share it with our website team.

19:45.52 – 19:50.16 (4.6s)

274

Great. And thank you for taking the time to tell us.

19:50.96 – 19:54.48 (3.5s)

275

Conversation 24.

19:55.28 – 19:57.12 (1.8s)

276

Following up on an old issue when there is no answer yet.

19:57.92 – 20:02.96 (5.0s)

277

Hello. I reported an issue last week, but I did not get a reply.

20:03.76 – 20:08.56 (4.8s)

278

I'm sorry about the delay. Do you have a case number? Yes. Case number C90814.

20:09.36 – 20:19.08 (9.7s)

279

Thank you. I see your case is with our technical team now. I will message them and get back to you today.

20:20.16 – 20:27.92 (7.8s)

280

Okay. I really hope it is fixed soon.

20:28.72 – 20:31.52 (2.8s)

281

I understand. Thank you for your patience.

20:32.32 – 20:35.12 (2.8s)

282

Conversation 25.

20:35.92 – 20:37.76 (1.8s)

283

Subscribing to a new service. ending on something positive.

20:38.56 – 20:43.20 (4.6s)

284

Hello, I want to subscribe to your cloud storage service.

20:44.00 – 20:48.08 (4.1s)

285

Great. We have a few plans. How much storage do you need?

20:48.88 – 20:53.12 (4.2s)

286

Around 1 terabte.

20:53.92 – 20:55.28 (1.4s)

287

Our premium plan has 2 terab for $9.99 USD per month. It includes automatic backup and sync on multiple devices.

20:56.08 – 21:06.56 (10.5s)

288

That sounds good. Please sign me up.

21:07.36 – 21:09.52 (2.2s)

289

Done. You will get a confirmation email in a few minutes.

21:10.32 – 21:14.40 (4.1s)

290

Thank you.

21:15.20 – 21:15.70 (0.5s)

291

You're welcome.

21:16.32 – 21:16.88 (0.6s)

292

Okay. We did a lot today in a good way.

21:17.68 – 21:21.68 (4.0s)

293

You did great, Henry.

21:22.48 – 21:23.76 (1.3s)

294

Thank you. I feel like I can call customer service now. Maybe.

21:24.56 – 21:29.60 (5.0s)

295

And you listeners can take these conversations and practice them again.

21:30.40 – 21:34.72 (4.3s)

296

Repeat each line. Copy the rhythm. Also try changing the details, change the product, change the dates, change the numbers, keep the same English.

21:35.52 – 21:47.44 (11.9s)

297

Yes, that is real speaking practice.

21:48.24 – 21:50.72 (2.5s)

298

Thanks for listening to Chill Talk English.

21:51.52 – 21:53.92 (2.4s)

299

See you next time. Bye.

21:54.72 – 21:58.56 (3.8s)

O que é a Técnica de Shadowing?

Shadowing é uma técnica de aprendizado de idiomas com base científica, originalmente desenvolvida para o treinamento de intérpretes profissionais. O método é simples, mas poderoso: você ouve áudio em inglês nativo e repete imediatamente em voz alta — como uma sombra seguindo o falante com 1-2 segundos de atraso. Pesquisas mostram melhora significativa na precisão da pronúncia, entonação, ritmo, sons conectados, compreensão auditiva e fluência na fala.

Como praticar de forma eficaz no ShadowingEnglish

Escolha seu vídeo: Escolha um vídeo do YouTube com inglês claro e natural. TED Talks, BBC News, cenas de filmes, podcasts — todos funcionam bem. Cole a URL na barra de pesquisa.
Ouça primeiro, entenda o contexto: Na primeira vez, mantenha a velocidade em 1x e apenas ouça. Não tente repetir ainda. Concentre-se em entender o significado.
Configure o modo Shadowing:
- Modo de espera: Escolha +3s ou +5s — após cada frase, o vídeo pausa automaticamente para você repetir.
- Sinc. legendas: Legendas do YouTube às vezes estão adiantadas ou atrasadas. Use ±100ms para alinhar.
Faça Shadowing em voz alta (a prática principal): Assim que a frase tocar — ou durante a pausa — repita em voz alta, clara e confiante. Imite o ritmo, ênfase, tom e sons conectados do falante.
Aumente o desafio: Quando um trecho ficar confortável, aumente a velocidade para <code>1.25x</code> ou <code>1.5x</code>. Pratique 15-30 minutos por dia para resultados visíveis em poucas semanas.

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ShadowingEnglish.com – Prática de Shadowing em Inglês

Fale inglês fluentemente usando a técnica de Shadowing. Ouça vídeos nativos do YouTube, repita frase por frase e desenvolva pronúncia e fluência reais — usado por estudantes de IELTS no mundo todo.

Prática de Shadowing: How to Call Customer Service in English Conversation Practice (A1–A2 Shadowing Practice) - Aprenda a falar inglês com o YouTube

Pratique Inglês para Chamadas de Atendimento ao Cliente: Aumente Sua Fluência e Confiança

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Vocabulário e Frases Importantes

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O que é a Técnica de Shadowing?

Como praticar de forma eficaz no ShadowingEnglish