Shadowing-Übung: How to Call Customer Service in English Conversation Practice (A1–A2 Shadowing Practice) - Englisch Sprechen Lernen mit YouTube
A2
Hello everyone, and welcome back to Chill Talk English.
529 Sätze
Wenn Sätze zu kurz oder zu lang sind, klicke auf Edit, um sie anzupassen.
1
Hello everyone, and welcome back to Chill Talk English.
2
Hi friends, today is a super useful episode for real life.
3
Yes, today we practice English for calling customer service.
4
That means you call a company and ask for help, like for an order, your internet, your app, your bill, all that stuff.
5
And I have to say, I am not a brave caller.
6
Henry is the kind of person who writes a message, then deletes it, then thinks about it for two days.
7
That is true.
8
But we will make it easy.
9
Short sentences, simple words, clear questions.
10
And we will do many, many conversations.
11
You can listen, then repeat.
12
Shadowing is great for speaking.
13
One more thing.
14
We will use polite, calm English, even if you feel upset.
15
Because polite English gets better results, and it keeps your day peaceful.
16
Okay, let's start.
17
Conversation 1.
18
An order is late.
19
I'll be the support agent first.
20
You call me.
21
Good morning.
22
I need help with an order.
23
Good morning.
24
Thank you for calling Brightline Support.
25
This is Emma.
26
How can I help you today?
27
I bought a smartwatch last week, but it has not arrived.
28
I'm sorry about that.
29
Can you tell me your order number, please?
30
Yes, it is BL20419.
31
Thank you.
32
Let me check that for you.
33
Okay.
34
I see your package left our warehouse on Friday.
35
The delivery company may have a delay.
36
Oh, I see.
37
I will contact the delivery company and email you an update today.
38
Thank you.
39
You're welcome.
40
Is there anything else I can do for you?
41
No, that's all.
42
Thanks.
43
Key line, it has not arrived.
44
And, can you tell me your order number?
45
Very common.
46
Conversation 2.
47
Checking an account balance Now you are the agent, Henry.
48
Be confident.
49
I will try.
50
Hello.
51
Thank you for calling Brightline Support.
52
This is Henry speaking.
53
Hi.
54
I'd like to check my account balance.
55
Sure.
56
Can you share your account number, please?
57
Yes.
58
It's 771093.
59
Thank you.
60
For safety, can you tell me the email on your account?
61
Yes, it's emma.learns at mail.com.
62
Great.
63
One moment, please.
64
Beep.
65
Your balance is 320 USD.
66
Thanks.
67
Can I also see my recent payments?
68
Yes.
69
Your last payment was on July 8th for 25 USD for a monthly plan.
70
Perfect.
71
That's all.
72
Happy to help.
73
Have a nice day.
74
Key line, for safety or for security.
75
And, one moment please, it sounds polite.
76
Conversation 3, putting someone on hold.
77
This one is super real.
78
The agent needs time.
79
Hi, my home internet keeps disconnecting.
80
I'm sorry to hear that.
81
I can help.
82
First, I need to check your account.
83
Can I put you on hold for a moment?
84
Yes, that's fine.
85
Thank you.
86
Beep.
87
Thanks for waiting.
88
I see a problem with your connection settings.
89
I can refresh your connection now.
90
It may take two or three minutes.
91
Is now a good time?
92
Yes, please do it now.
93
Great.
94
Please stay on the line.
95
Beep.
96
Okay, I refreshed it.
97
Please restart your router and test the Internet.
98
All right, I'm restarting it now.
99
No problem.
100
I'm here.
101
Key line.
102
Can I put you on hold for a moment?
103
Also, thanks for waiting.
104
Nice and friendly.
105
Conversation 4.
106
Transferring a call Sometimes you need the billing team.
107
Hello.
108
I think there is a problem with my bill.
109
I understand.
110
The billing team can help you best.
111
Can I transfer your call?
112
Yes, please.
113
Thank you.
114
I'm transferring you now.
115
Hello?
116
Hi, this is Emma from Billing.
117
How can I help?
118
Hi, my bill looks higher than usual.
119
I can check.
120
Can you tell me your account number and invoice number?
121
Account number 77093, invoice number INV55021.
122
Thank you.
123
I see the reason.
124
There is a small unpaid amount from last month, so this month is higher.
125
Oh, I didn't notice that.
126
That's okay.
127
We can offer a simple payment plan.
128
Would you like to hear the options?
129
Yes, please.
130
Keyline.
131
Can I transfer your call?
132
And higher than usual.
133
Great phrase.
134
Conversation 5.
135
Asking for tracking information.
136
Many learners want the words tracking number.
137
Hello.
138
I want to check the status of my delivery.
139
Sure.
140
Can you give me your order number?
141
Yes.
142
It is BL20988.
143
Thanks.
144
Beat.
145
Your package shipped on August 2nd.
146
It should arrive in 3 to 5 business days.
147
Can I get the tracking number?
148
Of course.
149
Your tracking number is DL88301149.
150
You can track it on our website.
151
Great.
152
Thank you for your help.
153
You're welcome.
154
Conversation 6.
155
A product arrives damaged.
156
This needs empathy.
157
Hi.
158
My blender arrived, but it is cracked.
159
I'm really sorry to hear that.
160
I understand that's frustrating.
161
Yeah, I needed it for this week.
162
We will fix this.
163
I can send a replacement quickly.
164
Can you send us a photo of the damage?
165
Yes, I can do that.
166
Thank you.
167
When we get the photo, we will start the replacement right away.
168
Okay, thanks.
169
Again, I'm sorry for the trouble.
170
Key line.
171
I understand that's frustrating.
172
It sounds human, not robotic.
173
Conversation 7.
174
Handling a complaint.
175
Let's practice calm but serious English.
176
Hello, I'm not happy with your service.
177
I'm sorry you feel that way.
178
Please tell me what happened.
179
I contacted support twice, but my problem is still not fixed.
180
I understand.
181
Thank you for telling me.
182
I will escalate this to a supervisor.
183
What does escalate mean?
184
It means we send it to a higher level, a more experienced person.
185
Okay.
186
A supervisor will call you within three hours with an update.
187
All right.
188
I hope it gets better.
189
It will, and I appreciate your feedback.
190
Conversation 8.
191
App login problem.
192
Password problems are so common.
193
Hi.
194
I cannot log in to my app.
195
I'm sorry about that.
196
What happens when you try?
197
I enter my password, but it says it is wrong.
198
No worries.
199
Let's reset your password.
200
What email did you use to sign up?
201
I used henry.study at mail.com.
202
Thanks.
203
I sent a password reset email.
204
Please check your inbox.
205
Also, check your spam folder.
206
Okay, I will.
207
If it still doesn't work, contact us again and we'll help.
208
Key line.
209
What happens when you try?
210
Great question for details.
211
Conversation 9.
212
Changing a shipping address.
213
This one has a confirming line.
214
Hello, I need to change my shipping address for my order.
215
Sure.
216
You want to update the shipping address, right?
217
Yes, that's right.
218
Please tell me the new address.
219
88 River Road, Apartment 5B, Lakeside City.
220
Thank you.
221
I updated it to 88 River Road, Apartment 5B, Lakeside City.
222
Perfect.
223
Anything else I can help with?
224
No, thank you.
225
Key line.
226
You want to write?
227
It checks understanding.
228
Conversation 10.
229
Slow Internet.
230
Offering solutions.
231
We give steps one by one.
232
Hi.
233
My Internet is very slow today.
234
I can help you troubleshoot.
235
Are you free to try a few steps now?
236
Yes, I have time.
237
First, please restart your router.
238
Then test your speed again.
239
Okay.
240
If it is still slow, we can schedule a technician visit.
241
That sounds good.
242
I'll restart the router now.
243
Great.
244
Tell me how it goes.
245
Conversation 11.
246
Checking a refund.
247
Refund English is important.
248
Hello.
249
I want to check my refund status.
250
Sure.
251
Can I have your order number?
252
Yes.
253
BL199007.
254
Thank you.
255
Beep.
256
I see your refund was processed on Monday.
257
It should return to your original payment method within three to five business days.
258
Did you send a confirmation email?
259
Yes.
260
Please check your inbox and spam folder.
261
If you don't see it, I can resend it.
262
Okay, thanks.
263
You're welcome.
264
Conversation 12.
265
Phone won't turn on.
266
Simple tech support words.
267
Hi, my new phone will not turn on.
268
I'm sorry about that.
269
What model is it?
270
It's the Sky Phone Mini.
271
Thanks.
272
When you press the power button, what do you see?
273
The screen stays black.
274
Nothing happens.
275
Let's try a hard restart.
276
Press and hold the power button and the volume down button for 10 seconds.
277
Okay, I'm doing it now.
278
Great.
279
Oh, I see the logo now.
280
Perfect.
281
That means the phone is restarting.
282
If the problem comes back, tell us and we will check it again.
283
Thank you, Emma.
284
Happy to help.
285
Conversation 13.
286
Updating account information.
287
Like changing an email address.
288
Hello, I need to change my email on my account.
289
Sure, can you tell me your account number?
290
It's 771093.
291
Thank you.
292
For security, can you confirm your phone number on the account?
293
Yes, it is 5550184.
294
Great, what is your new email address?
295
Henry.new at mail.com Done.
296
I updated it to Henry.new at mail.com Great.
297
Thank you.
298
You're welcome.
299
Conversation 14.
300
Product Recommendation Let's help someone choose a laptop.
301
New details, new prices.
302
Hello.
303
I want to buy a laptop, but I'm not sure which one is best.
304
No problem.
305
What will you use it for?
306
Mostly office work.
307
Sometimes I edit photos and short videos.
308
In that case, I recommend the BrightBook Plus.
309
It is fast and good for multitasking.
310
What if I want something light to carry?
311
Then the BrightBook Air is a good option.
312
It is smaller and lighter.
313
What are the price ranges?
314
Bright Book Plus is usually $1,050 to $1,300 USD.
315
Bright Book Air is usually $750 to $950 USD.
316
Okay, that helps a lot.
317
Great.
318
Take your time and choose what fits your life.
319
Conversation 15.
320
Canceling an order.
321
People worry about this.
322
We keep it calm.
323
Hi, I need to cancel an order I made today.
324
I can help.
325
What is your order number?
326
BL-21-201 Thank you.
327
Just a moment.
328
Good news.
329
It has not shipped yet, so I can cancel it now.
330
Great.
331
What about the refund?
332
The refund will go back to your original payment method within 3 to 5 business days.
333
Perfect.
334
Thanks.
335
You're welcome.
336
Conversation 16.
337
After sales service, TV problem.
338
Now we schedule a technician.
339
Hello.
340
My TV has sound, but the screen is black.
341
I'm sorry to hear that.
342
What model is your TV?
343
It's the ViewMax 50.
344
Thank you.
345
We may need to send a technician to check it.
346
What day works for you?
347
Saturday morning is good.
348
Great.
349
I scheduled a visit for Saturday morning.
350
You will get a confirmation message soon.
351
Thank you.
352
Of course.
353
Conversation 17.
354
Order status update.
355
When people are excited, they ask a lot.
356
Hi.
357
Can I get an update on my order?
358
Sure.
359
What is your order number?
360
BL 21055.
361
Thanks.
362
Your order is being prepared now.
363
It is expected to ship tomorrow.
364
Will I get a tracking number?
365
Yes, we will email it as soon as it ships.
366
Great.
367
Anything else today?
368
No, that's it.
369
Conversation 18.
370
Replacing a product with a quality problem.
371
Like headphones with one side not working, but we'll change the details.
372
Hello, I bought wireless earbuds but the left earbud has no sound.
373
I'm sorry about that.
374
I can help you replace them.
375
Can you tell me your order number and purchase date?
376
Order number BL20031.
377
Purchase date was July 3rd.
378
Thank you.
379
Okay, I created a replacement request.
380
We will send a new pair within three to five business days.
381
Do I need to send the old pair back?
382
Yes, we will email you a return label with simple instructions.
383
Okay, thanks.
384
You're welcome.
385
Conversation 19.
386
Payment failed at checkout.
387
This happens to everyone, even me.
388
Hi, I can't complete my payment online.
389
I'm sorry to hear that.
390
What message do you see?
391
It says, payment failed, try again.
392
Okay, first please check your card details and available balance.
393
I checked.
394
Everything looks correct.
395
Thanks for checking.
396
Please try clearing your browser cache or use a different browser.
397
Okay.
398
If it still fails, we can also offer another payment method, like a bank transfer link.
399
Great.
400
I'll try a different browser first.
401
Sounds good.
402
Conversation 20.
403
Laptop can't connect to Wi-Fi.
404
We give step-by-step instructions.
405
Hello, my laptop will not connect to Wi-Fi.
406
I'm sorry about that.
407
What model is it?
408
It's a Bright Book Air.
409
Thank you.
410
What happens when you try to connect?
411
It says, can't connect to this network.
412
Okay.
413
First, please restart the laptop.
414
Then try again.
415
I restarted it, but it still doesn't work.
416
Thanks.
417
Next, please reset your network settings.
418
Go to Settings, then Network, then find Network Reset.
419
Okay.
420
I'm doing it now.
421
Beat.
422
Great.
423
After the reset, restart one more time.
424
Okay.
425
Now it connects.
426
Wonderful.
427
I'm glad it worked.
428
Me too.
429
Thank you.
430
Conversation 21.
431
Asking for product information.
432
New smartphone.
433
Beginner-friendly specs.
434
Not too many hard words.
435
Hi.
436
I want to know about your newest phone.
437
Sure.
438
Our newest model is the Sky Phone Pro.
439
It is fast and the battery lasts a long time.
440
What is the screen size?
441
It has a 6.6-inch display with bright colors.
442
How much memory does it have?
443
It comes with 8GB or 12GB of memory.
444
Storage options are 128GB and 256GB.
445
What colors can I choose?
446
Black, white, and green.
447
Nice.
448
Thanks.
449
You're welcome.
450
Conversation 22.
451
Extending a warranty.
452
Very practical for expensive items.
453
Hello, I want to extend the warranty on my laptop.
454
Sure.
455
What model is it and when did you buy it?
456
Brightbook Plus.
457
I bought it last September.
458
Thank you.
459
Beat.
460
Your warranty ends next month.
461
You can extend it for one year for $95 USD or two years for $170 USD.
462
I want the two-year option.
463
Great.
464
I added the two-year extended warranty.
465
You will receive a confirmation email today.
466
Perfect.
467
Anything else?
468
Conversation 23.
469
Leaving feedback.
470
Feedback can be kind and honest.
471
Hi.
472
I want to leave feedback about your service.
473
Thank you.
474
We appreciate that.
475
What would you like to share?
476
Your team is friendly, but your website is a little confusing.
477
I can't find simple help pages fast.
478
Thank you for the clear feedback.
479
I will share it with our website team.
480
Great.
481
And thank you for taking the time to tell us.
482
Conversation 24.
483
Following up on an old issue.
484
When there is no answer yet.
485
Hello, I reported an issue last week, but I did not get a reply.
486
I'm sorry about the delay.
487
Do you have a case number?
488
Yes, case number C90814.
489
Thank you.
490
I see your case is with our technical team now.
491
I will message them and get back to you today.
492
Okay, I really hope it is fixed soon.
493
I understand.
494
Thank you for your patience.
495
Conversation 25.
496
Subscribing to a new service.
497
Ending on something positive.
498
Hello.
499
I want to subscribe to your cloud storage service.
500
Great.
501
We have a few plans.
502
How much storage do you need?
503
Around 1 terabyte.
504
Our premium plan has 2 terabytes for $9.99 USD per month.
505
It includes automatic backup and sync on multiple devices.
506
That sounds good.
507
Please sign me up.
508
Done.
509
You will get a confirmation email in a few minutes.
510
Thank you.
511
You're welcome.
512
Okay, we did a lot today.
513
In a good way.
514
You did great, Henry.
515
Thank you.
516
I feel like I can call customer service now.
517
Maybe.
518
And you listeners can take these conversations and practice them again.
519
Repeat each line.
520
Copy the rhythm.
521
Also, try changing the details.
522
Change the product.
523
Change the dates.
524
Change the numbers.
525
Keep the same English.
526
Yes, that is real speaking practice.
527
Thanks for listening to Chill Talk English.
528
See you next time.
529
Bye!
App herunterladen
KI-Bewertung für jeden gesprochenen Satz
TRENDING
Beliebt
Über diese Lektion
In dieser Lektion lernen Sie, wie Sie auf Englisch den Kundenservice anrufen und dabei alltägliche Situationen meistern können. Wir üben verschiedene Sprechkontexte wie das Nachfragen zu Bestellungen, das Überprüfen von Kontoständen und das Bitten um Unterstützung bei technischen Problemen. Die Lektion verwendet die Shadowing-Technik, bei der Sie kurze Sätze und einfache Wörter nachsprechen, um Ihre Sprechfertigkeit und Aussprache zu verbessern. Dies wird Ihnen helfen, Ihre Englisch Sprachflüssigkeit zu steigern, insbesondere wenn es um Gespräche mit Kundenservicemitarbeitern geht.
Wichtige Vokabeln & Redewendungen
- Can I help you? – „Kann ich Ihnen helfen?“ Eine gebräuchliche Frage von Kundenservicemitarbeitern, um Unterstützung anzubieten.
- Order number – „Bestellnummer.“ Diese wird oft benötigt, um Informationen über eine Bestellung zu finden.
- Thank you for waiting. – „Danke fürs Warten.“ Eine freundliche Formulierung, um Patienten während des Wartens zu zeigen.
- I see a problem. – „Ich sehe ein Problem.“ Dies wird verwendet, um dem Anrufer mitzuteilen, dass etwas nicht stimmt.
- Can you put me on hold? – „Können Sie mich bitte in die Warteschleife stellen?“ Eine gängige Anfrage, wenn der Agent zusätzliche Zeit benötigt.
- Security question – „Sicherheitsfrage.“ Ein Standardprozess zur Überprüfung der Identität des Anrufers.
- Restart your router. – „Starten Sie Ihren Router neu.“ Ein praktischer Tipp zur Behebung von Internetproblemen.
- Have a nice day. – „Einen schönen Tag noch.“ Eine höfliche Verabschiedung am Ende des Gesprächs.
Übungstipps für dieses Video
Um das Beste aus der Shadowing-Technik in diesem Video herauszuholen, achten Sie auf die Sprechgeschwindigkeit der Sprecher. Sie sprechen in einem klaren und ruhigen Tempo, was es Ihnen erleichtert, die Sätze nachzusprechen. Versuchen Sie, den Akzent und die Betonung der Wörter zu imitieren, um Ihre Aussprache zu verbessern. Beginnen Sie, indem Sie die Absätze einzeln anhören und pausieren, um die Phrasen nachzusprechen. Wiederholen Sie diese Übung mehrmals, um sich an die Struktur der Gespräche zu gewöhnen. Durch regelmäßiges Üben wird Ihre Fähigkeit, Englisch zu sprechen und die Kundenservice-Jargon zu verwenden, deutlich zunehmen. Dies ist besonders nützlich für Situationen, die im IELTS Speaking Teil vorkommen können, wo kommunikativer Umgang gefordert wird.
Was ist die Shadowing-Technik?
Shadowing ist eine wissenschaftlich fundierte Sprachlerntechnik, die ursprünglich für die professionelle Dolmetscherausbildung entwickelt und durch den Polyglotten Dr. Alexander Arguelles populär gemacht wurde. Die Methode ist einfach aber wirkungsvoll: Du hörst englisches Audio von Muttersprachlern und wiederholst es sofort laut — wie ein Schatten, der dem Sprecher mit nur 1–2 Sekunden Verzögerung folgt. Anders als passives Hören oder Grammatikübungen zwingt Shadowing dein Gehirn und deine Mundmuskulatur, gleichzeitig echte Sprachmuster zu verarbeiten und zu reproduzieren. Studien zeigen, dass es Aussprachegenauigkeit, Intonation, Rhythmus, verbundene Sprache, Hörverständnis und Sprechflüssigkeit signifikant verbessert — was es zu einer der effektivsten Methoden für die IELTS Speaking-Vorbereitung und reale englische Kommunikation macht.
☕ Kauf uns einen Kaffee
ShadowingEnglish bleibt 100% kostenlos dank deiner Unterstützung. Server- und KI-Kosten sind hoch — dein Kaffee hält uns am Laufen! 🙏