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Hi, it's Richard McMunn from PassMyInterview.com, and in this video, I'm going to go and undertake a job interview.

So I'm going to walk through that door, sit down, and the interviewer is going to ask me about 15 questions.

Let's see how I get on.

Now, just very quickly, before I go through that door and undertake the interview, if you haven't subscribed yet, please do make sure you click the subscribe button.

Lots of you are passing your job interviews as a result of the content.

I don't want you to miss out.

You can also connect with me on LinkedIn.

I've put my LinkedIn link in the description below the video.

And please give the video a like because that tells me you find the content useful.

Okay, let's go in and let's pass this interview.

Make sure you take notes.

Here we go.

Please enter.

Hello, nice to meet you.

My name's Richard.

Pleased to meet you.

Hello.

Hi, Richard.

Please take a seat.

Thank you very much.

Hi Richard, welcome to the interview.

Thank you.

How was your journey here today?

Yeah, it was really good, thank you.

I actually came last night before the interview just to make sure I knew exactly where to come.

I got here early this morning just in case there was some traffic, sat in the car and composed myself, so it was a really good journey, thank you for asking.

Okay, my name's Andrew, this is Joshua and we will be doing the interview with you today.

We're going to ask you a number of questions for your suitability for the role.

So if you can start with, if you can tell me about yourself, that'd be great.

Yeah, sure.

So as you know, my name is Richard.

Over the years, I've built up a diverse range of skills

and qualities that I believe are a match for this job description.

I am very positive.

I love being at work.

I have goals outside of work, which means that I need to perform to a high standard when I'm in my job in order to achieve those goals.

So I'm very focused in my work.

I'm very good at planning and organizing my work

so you can give me loads of tasks

and different projects to work on and they will always be done on time

and to the necessary standard I'm very good with clients and customers

because I understand for your business to be successful I need to not only act as a positive role model

but I need to provide outstanding service so your customers

and clients come back to your business time

and time again I'm happy working on my own but I also like to work as part of a team.

I'm a very fast learner so if you give me a task I will learn it quickly.

I'll always be the first person to volunteer to do a job

that needs to be done and you have my word that

if you hire me in this position I will perform to a very high standard

and I will help you to achieve your commercial and your financial objectives.

That's great, thank you.

Could you tell us a little bit why you want to work here with us?

Yes, so I've been aware of your organisation for many years.

As you know, you are a market leader, you are innovative and you are creative.

And I believe from what I've seen, you always put your customers and clients first.

So you start with your customers and then you work backwards, which in my opinion will always mean that you are going to be successful.

That is good for me because I am working in an organisation that is constantly striving and moving forward.

And more importantly, you want to improve and develop.

I'm the type of person who also wants to improve and develop.

I don't just want to sit in a job and do the bare minimum.

I want to excel and advance year on year.

I'm also at the stage in my career where I see

myself staying with the same organisation for a long period of time.

And because from what I understand during my research, you have very ambitious plans for the future.

And I would like to be a part of those.

Finally, I understand that you hire lots of talented and bright people.

So again that's good for me

because I will get to work alongside some people who will push me

and they will challenge me and that's great for my long-term future career plans.

So those are the main reasons I see myself being here for a long period of time

and I will be able to grow as your company grows as well.

Thank you Richard.

What experience do you have which is relevant to this role?

Before I applied for the position I downloaded a copy of the job description.

I read it to make sure that I was confident I could meet the requirements of the role.

Predominantly, the experience I have is first and foremost dealing with customers and clients.

I'm very, very good at that.

I have lots of experience.

I used to do it on a daily basis in previous roles.

So if a client is demanding or they are difficult, I have the interpersonal skills and the communication skills to win them over

and make sure that we provide them with a first-class service.

I also have lots of experience working in a variety of different teams.

So you could say to me, Richard, we want you to go and work in a team.

I may have never worked with those people before, but I will adapt.

I will support the team members and I will make sure that we all focus on achieving our objectives.

Other experience I have is being able to plan and organise my work methodically.

I am very good at working under pressure.

I enjoy working under stressful situations and that is because I always plan and organize my work meticulously.

So I know what's coming, I look ahead and I make sure that I can achieve my objectives.

Other experience I have is also helping my managers and my supervisors to achieve their goals.

Obviously your manager and your supervisor is always under pressure, you know, they have lots of commercial goals and objectives to achieve and I understand that.

So I will work with my manager

and my supervisor to help them achieve their objectives by being basically a high performing employee

and always putting the needs of the business first.

So just to summarise, having read the job description, I feel I have all of the necessary experience to not only get up and running quickly in the role, but to excel also.

Thank you.

It's great to hear your comments there, especially about your experience working in a team.

For this role, working as a team is pivotal.

Can you explain to me what makes a great team in your opinion?

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Sure, there are a number of different factors that all come together to make a team effective.

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The most important thing is that the team has a shared objective and a common goal.

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So if I was working as part of a six person team for example, everyone in that team must be working towards the same end goal.

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So you have to have a common objective that everyone in the team is signed up to.

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The team also has to be good at communicating and I'm not just talking about speaking, you also have to be good at listening to.

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So for communication to be effective, you have to be a good listener when you are working within a team.

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You also have to be supportive of other people within the team.

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And if someone is struggling in the team, you have to be prepared to say, right, let's help that person to get back up to speed.

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So you have to be a supportive team member.

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You also have to be totally driven towards the end goal.

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And to achieve that, you have to have different skills and different qualities in the team.

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It would be no good having a team where everybody has the same skills as me.

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So the team needs to be diverse in order to be successful.

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So if I had the responsibility, for example, to pick a team, I would make sure I chose people from different backgrounds, different skill sets and different experiences.

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And finally, to be effective as a team, you have to be willing to take on board feedback.

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You have to constantly analyse your performance as you go along, review what you've done step by step and be open about any improvements that can be made.

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That's important because for a team to be effective it needs to be open to continually improving and developing.

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Great thank you.

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Can you give me an example when you've worked as part of the team?

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Yes I have worked in many different teams in a variety of different settings.

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A recent example of where I worked as part of a team

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was whilst working on a project for a particularly demanding client.

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So as a team it was our responsibility to make sure we completed the project for the client on time

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and to the required specification.

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Now part way through the project the client kept changing the specification

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but they wanted the time frame to stay exactly as it was.

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Now a couple of people in the team were were getting a little bit frustrated with the client.

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But I said to them, we need to make sure that we deliver for the client here.

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We want that client to come back to our business time and time again.

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So I said, every time that client changes their mind, let's not make it an issue.

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Let's say, yes, we can work with you to solve this problem.

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We can change the specification and deliver it on time.

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So everybody was on board.

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Each time the client came back to us and they changed their mind, it wasn't a problem.

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We sat down, we regrouped, and we changed our direction.

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Sometimes, people in the team had to do different things.

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So, for example, I had to take on a task that I wasn't particularly familiar with, but I went away, learnt how to do it, came back, and carried out that task to the right standard.

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Thankfully, we completed the project on time, and it was a great motivator for everyone in the team, because despite all of the challenges,

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we still managed to complete the project on time and to the required specification.

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And I'm pleased to say that

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that client actually ended up coming back to the business no fewer than five times to use us on further occasions.

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So it was a really good experience for everyone within the team.

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Thank you for the answer, Richard.

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No problem.

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I did previously notice that you stated that you enjoyed working under pressure.

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With this in mind, can you tell me about a time when you completed a difficult task under pressure?

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Yes, no problem.

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I'm used to working under pressure and I actually really enjoy it.

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particular situation springs to mind when my manager came into the office

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and he said that a member of the team had gone off sick at short notice.

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Now this member of the team was highly specialized in a particular area.

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They were really good at the work they carried out.

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My manager said he needed a volunteer for somebody to take on their work as well as their own

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and being someone who enjoys working under pressure I put my hand up

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and said yep no problem I will take on their work.

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Now, I'll be honest with you, I didn't know how to carry out their particular tasks, but I wasn't afraid of the work that would come my way.

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So what I did, I went home

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and I actually called the person who was off sick just

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to ask them for some advice about how they approached all of their tasks.

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When I went back to work the following morning, I sat down and I put a plan of action in place.

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So I assessed my own tasks.

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I then put the other person's tasks next to them

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and I prioritised what I would need to do to get everything done.

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So I had a plan of action of how I was going to complete the tasks.

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I then worked tirelessly to complete their tasks on time and also to get mine done too.

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Now to achieve that goal, I had to stay behind late a couple of nights after work for a couple of hours, but I was more than happy to do that.

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I got a lot out of that situation because I learned some skills that I hadn't previously managed to undertake.

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So I was diversifying my skill range, I was improving my ability to work under pressure as well, so it was a win-win situation for the organisation because my manager got somebody to complete the task and time,

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and I learned something new, which was, as I say, a win-win situation.

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Excellent, thank you.

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So how would you deal with conflict with a co-worker?

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How would I deal with conflict with a co-worker?

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I haven't experienced a huge amount of conflict with co-workers.

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However, if it does happen, I always try and resolve it straight away.

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I'm a strong believer that conflict can have a negative impact on a team.

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It can take away positive energy and it can deter from what you are actually trying to achieve.

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So I would resolve it as soon as possible.

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First and foremost, I would review my own performance

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and my actions to assess whether I were doing anything to cause the conflict.

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It's very easy for us as individuals to think, well, it's nothing to do with me, it's the other person.

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But I think it's important to look how you perform yourself.

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I would then speak to the other person in private and I would use an open style of communication.

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I would be positive and I would say to them, look, I can feel that there's conflict between us.

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I'm keen to sort this out.

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Am I doing anything that is either irritating you or contributing to the conflict?

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So I can then gain some information that will give me then the power to try and resolve the situation.

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I would then suggest an amicable way forward for the pair of us to work

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so to work harmoniously so we can achieve our common goals.

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So I would open dialogue with the other person try and resolve it straight away.

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Of course if there was a situation where the conflict was too ingrained

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and it was too difficult I would seek advice from my manager

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and supervisor as to try and find a suitable way forward

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but above all I would try and resolve it quickly and amicably.

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Thank you.

194

Thank you for your answer Richard.

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Where do you see yourself in five years?

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In five years from now I genuinely see myself still working for your organisation.

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Now of course I would say that but my career progression planning is with your organisation.

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I want to work here for the reasons that I stated previously.

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I'm also at the point in my career where I want to stay working for the same organisation.

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That's important.

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You have ambitious plans for the future

202

and I want to still be working here either in the same role

203

or perhaps having gained advancement if you deem me suitable to do so to a higher level.

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However, in five years time, primarily, I want to be really good in my work.

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I want to be a high performing achiever.

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I want you to be happy with my work and see me as a respected member of the organisation, someone you can trust and someone who is also loyal.

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I would also see myself obviously experienced in five years time

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and somebody who could perhaps help train up other new members of the organization as

209

and when they join so I'm basically sharing my experience with them.

210

Thank you.

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Thank you.

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So how would you handle stress and pressure in this role?

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I prefer to work under stress and pressure and I really enjoy it

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when I'm up against time

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or I'm working as part of a team to get a difficult task done within a set time frame.

216

So I actually enjoy stress and pressure and I believe I am at my best.

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But I handle stress and pressure by first and foremost making sure I'm fully organised in my work.

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If I know what I need to do during each day and each week, then whenever stressful situations come along, it's far easier to deal with them.

219

I also handle stress and pressure by remaining calm in every situation.

220

If things are going wrong, the only way that you can get through them is by having a clear mind.

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So you have to communicate clearly, you have to be calm and composed and you also have to have a positive mindset.

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The only way that you can get through stressful situations is if you are positive and you work together,

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draw on other people's experiences as part of your team and then you can achieve anything you want to in a role.

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So I actually prefer to work under stress and pressure.

225

Thank you Richard.

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Can you tell me about a time where you provided excellent customer service.

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Yes, I am used to providing excellent customer service and I fully appreciate that for your business to be successful, you need happy customers.

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So it would be my responsibility to always provide a great service.

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One particular situation springs to mind where I received a call from an elderly customer.

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They wanted to place an order on our website but they were worried about how to do it, how to go about it.

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They didn't know which product to order and they were also more concerned about making a payment online for security reasons.

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Now, I had set timelines that I had to deal with customers, and that timeline was two minutes.

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I had to get the call finished within two minutes.

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I saw this as a different situation where I needed to take my time and reassure the customer.

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So I was prepared to spend longer on the call to deal with them.

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So I started off by speaking to them in a positive manner, reassuring them, building up a little bit of a connection with them to make them feel comfortable.

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I then started exploring what type of product they needed, so I was assessing their needs.

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Once we established which product they wanted, I then started to reassure them about the online buying process.

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I explained how secure our website was, the fact it was a secure server, and their credit card details were not actually shared with our organisation,

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so it was totally, totally secure.

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Once I'd built up their trust and their confidence, I then took the payment over the phone, went through it with them in step-by-step details,

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and then sent them a receipt by email.

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And once we had finished, I called them back two days later to make sure they had received the product, which they had done.

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So I just wanted to make sure that they were fully happy.

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And I'm pleased to say that customer, even though that was the first time they'd ordered from our company, they went on to use us many times in the future.

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So I believe the call took about seven minutes in total, which was five minutes longer than it normally should do.

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But it was great because I managed to win a long-serving customer of ours, which was great news, and they were happy as well.

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Excellent.

249

Thank you.

250

Can you describe to us your strengths?

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Yes, my strengths are primarily the fact that I am a fast learner.

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So if you give me the job, I will learn this role really quickly.

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That would be my first aim, to get up and running in super fast time.

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I would spend time in my own time in the evenings learning the role

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because it would be my aim to get up and running quickly.

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I want to be a high performing member of my team.

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Other strengths are my ability to work as part of a team, to motivate other people as well.

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I think I'm good to be around.

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You know, I'm very positive in nature.

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I have a positive mindset and I believe

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that you only get out of life what you are prepared to put in

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and I think that would rub off on other people also.

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Other strengths include my ability, as I've said before, to remain calm under pressure, So if things are going wrong, I can be a trusted member of the team

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and I will help everyone to get to the point where we are achieving things within time and to the right standard.

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I think I'm a good communicator as well.

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So when I'm dealing with your clients and your customers, I will always act as a positive role model.

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And you have my word that I will put your commercial interests above everything else.

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Finally, another strength of mine is

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that I can be left alone to do a job to the right standard

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but you can also leave me to make sure that I keep my knowledge and my expertise up to date.

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I take my personal and professional development seriously

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and I will always make sure that my knowledge and my expertise are right at the top of where they should be.

273

Thank you.

274

Thank you Richard, thank you for that answer.

275

What's your biggest weakness?

276

My biggest weakness I believe is that I find it very difficult at times to say no to people.

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Now in the past this has resulted in me taking on sometimes too much work.

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So as hopefully I've shown you today that I will always be the first person to put my hand up.

279

That sometimes in the past has resulted in me taking on too much

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that I've become a little bit overwhelmed at times where I think I'm going to struggle to get

281

that done and I end up working many hours in the evening sometimes just to make sure it's done on time.

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Obviously that's not good for my own, you know, my own mental health and my concentration skills.

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So I need to make sure that I do say no when I am absolutely at full capacity.

284

Having said that, another one of my strengths is the fact that I'm always looking at myself to improve.

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So if you see anything about me that you think I could improve on, tell me and I'll go away and I will sort it out and improve in that area.

286

Thank you.

287

Excellent.

288

Thank you.

289

So I'd be interested to know, why did you leave your last job?

290

Why did I leave my last job?

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My last job was brilliant up until a point.

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So the length of time I stayed there, it was fantastic.

293

I was learning and I was growing along with the organisation.

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I then got to a point where I felt I wasn't personally growing and developing in the position.

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I basically reached my potential and I wanted a fresh and new challenge.

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Now, the organisation were amazing.

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I still get on with the organisation.

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I had a really good relationship with them and I'm very grateful for the experiences that I had whilst I was there.

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They gave me a lot and in return I gave them a lot too.

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But it was the right time for me to move on

301

And I left on really good terms

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and as I say I still have a really good relationship with the organisation and my previous manager.

303

So the main reason I left was

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because I was ready for a new challenge and I wanted to go

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and work for a different company and gain some new experiences as well.

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Thank you.

307

Why should we hire you?

308

I believe you should hire me because not only do I have the experience

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and the skills and qualities that are a match for the job description, the experience I have gained means that I will get up and running in this role very quickly.

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That means you can leave me to get on with things, which reduces the pressure on you, because obviously you are busy and you are under pressure to achieve your objectives.

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And the last thing you need to be doing is to be watching me all of the time.

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So I am a fast learner.

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I'm also very good working around people, and I understand the benefits of working in a diverse team.

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I feel that I am a good motivator so I can get other people to feel motivated about their work as well.

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I'm also very good with customers.

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One of my strengths is being patient with customers, dealing with them methodically and making them feel comfortable.

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And as I said at the start of the interview, I understand that for your business to be successful, you need customers and clients to come back time and time again.

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So I would say one of my strengths is the fact that I'm commercially aware.

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I'm commercially astute and I understand

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that I need to do my job to the right standard in order for you to be successful.

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And I will also, another strength is that I am loyal, I am honest and I always act with integrity.

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So I will represent your brand and your company in a positive manner always.

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So what are your salary expectations for this role?

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Prior to coming to the interview today, I carried out a little bit of research to find out the average salary for this position within the industry.

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Now the average salary was between £25,000 and £35,000.

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Now idealistically I would like the £35,000 mark.

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However, I understand you don't know me.

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I'm coming into your organisation, you are trusting me to do a good job

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and therefore I feel I have a responsibility to prove to you my worth.

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On that basis I would be happy with a salary of £32,000 pounds

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and I believe then I have a duty

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and responsibility to prove to you that I am worth that amount and I will be comfortable with that position.

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Well we've reached the end of the interview now Richard

334

so only really one last question to ask really is have you got any questions for us?

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Thank you very much I've really enjoyed the process I'll just have a couple of questions if that's okay.

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So as I said previously I'd plan to stay with the company for a long period of time

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if I'm successful

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and I'm interested to hear what plans do you have for

339

the business over the next five to ten years we're looking to expand operations quite quite big

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and we're looking to increase product lines as well

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and we have really big ambitious plans for the future okay excellent brilliant

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and can I also ask please um what's frustrated you about

343

people who've held this position in the past that's very thing yeah that's an excellent question

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so as a company we look for people

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that have a willingness to learn

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and have drive to move forward as Andy mentioned we're expanding our operations at the moment

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and to have and that driving willingness to learn is really important to us.

348

Unfortunately, previous employees in the role have lacked that ambition and drive to move forward, so that's what we're looking for in the ideal candidate for this role.

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And I know I would say this, but I'm very enthusiastic and ambitious, so I believe that I can bridge that gap for sure.

350

And just one final question.

351

If I am successful, what would you need me to concentrate on within the first 30 days of starting in the position?

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Yeah, it's important for us

353

that you get into a position where you can really help us achieve those goals as quick as you can.

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So we really need you to get up to speed as quick as possible.

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As Andy said, we've got those really massive goals that we're aiming for.

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So we need you to get in a position where you'll be comfortable and you can help us drive towards those goals.

357

Perfect, thank you.

358

Yeah, I don't have any more questions.

359

Thank you very much.

360

Okay, that's great.

361

Thank you, Richard.

362

It's been lovely interviewing you today.

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We'll be in touch very soon.

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Thank you.

365

Can I just finish off and say thank you very much for interviewing me.

366

I've really enjoyed the process.

367

It's been great learning as much as possible about your company.

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If you do hire me, I promise you that I will be a high-performing employee and I will give it my all.

369

Thank you very much indeed.

370

Thank you.

371

Thank you.

372

Take care.

373

Thank you very much.

374

Thank you.

375

Nice to meet you.

376

Take care.

377

Bye.

378

Thank you.

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Sobre esta lição

Nesta lição, você vai praticar como responder a perguntas de entrevistas de emprego em inglês, focando em fluência, estrutura de respostas e tom adequado. Vamos analisar um diálogo real de entrevista, aprender frases úteis e treinar a técnica de shadowing para melhorar sua pronúncia e confiança. É uma oportunidade perfeita para se preparar para situações reais e se sentir mais seguro ao falar inglês no ambiente profissional.

Vocabulário e frases-chave

"Diverse range of skills": "Ampla gama de habilidades" – uma expressão útil para destacar suas qualificações.
"Perform to a high standard": "Atuar com alto padrão" – ideal para mostrar compromisso com a qualidade.
"Positive role model": "Modelo de comportamento positivo" – importante ao falar sobre interações com a equipe ou clientes.
"Outstanding service": "Atendimento excepcional" – chave para destacar sua capacidade de atender clientes.
"Commercial and financial objectives": "Objetivos comerciais e financeiros" – uma frase que mostra que você entende os metas da empresa.

Dicas de prática (shadowing)

O shadowing em inglês é uma técnica poderosa para melhorar a pronúncia e a fluência. Para praticar com o vídeo, siga estes passos: 1. Assista um trecho curto (30 segundos) e repita imediatamente, imitando o tom, a entonação e a velocidade do falante. 2. Foque em frases como "I am very focused in my work" – preste atenção à pausa após "so" e à ênfase em "high standard". 3. Use um shadowing site para gravar sua voz e comparar com o original. Isso ajuda a identificar pontos a melhorar. Lembre-se: a prática diária, mesmo por 10 minutos, faz uma grande diferença. Com o tempo, você notará que sua pronúncia ficará mais nativa e sua confiança aumentará. Vamos começar – você consegue!

Gramática neste vídeo

As estruturas que o falante mais usa, com as palavras exatas do vídeo:

Estrutura	No vídeo
Frases condicionais if + oração, will/would + verbo — uma condição e seu resultado	If I am successful, what would you
Present perfect have/has + particípio passado — uma ação passada que ainda importa agora	haven't subscribed · I've put · I've built
Orações relativas who / which + oração — informação extra sobre uma pessoa ou coisa	work, which means · person who also · people who will
Voz passiva be + particípio passado — o foco está no que acontece, não em quem faz	be done · is signed · can be made

O que é a Técnica de Shadowing?

Shadowing é uma técnica de aprendizado de idiomas com base científica, originalmente desenvolvida para o treinamento de intérpretes profissionais. O método é simples, mas poderoso: você ouve áudio em inglês nativo e repete imediatamente em voz alta — como uma sombra seguindo o falante com 1-2 segundos de atraso. Pesquisas mostram melhora significativa na precisão da pronúncia, entonação, ritmo, sons conectados, compreensão auditiva e fluência na fala.

Técnica de shadowing: leia o guia completo passo a passo →

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Sobre esta lição

Vocabulário e frases-chave

Dicas de prática (shadowing)

Gramática neste vídeo

O que é a Técnica de Shadowing?