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The End The End The End Morning Cathy.

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The End The End The End Morning Cathy.

Morning Tom.

Hi Julia.

Hi Tom.

Hello Tom.

How are you?

Hi, fine, thanks.

And you?

Very well, thanks.

Good weekend?

Yeah, great, thanks.

We had a children's birthday party for Emily yesterday and ten of her friends came around.

Wow.

How was your weekend?

Very busy, too.

At the moment, I'm working 24-7 on this APU takeover.

So, is everything ready for the presentation today?

Yes, I think so.

Jasmine is making photocopies of your presentation now and I'm just changing something on today's agenda.

You know, the lunch at the restaurant?

Good.

Tom Field?

Oh, hi.

Right.

OK.

Thanks.

That was Cathy at reception.

Jasmine is bringing John Carter and Karen Taylor up to the boardroom now.

Uh, all right.

What are we waiting for?

Let's go.

Hello.

John, good to see you again.

Diane, good to see you again, too.

Can I introduce you to Karen Taylor?

She's Chief Information Officer at APU.

Nice to meet you.

Nice to meet you, too, Ms. Kennedy.

Please call me Diane.

And let me introduce you to my colleague, Tom Field.

Tom, John is Head of Engineering and Special Projects for APU.

Pleased to meet you both.

Let me give you my card.

Pleased to meet you too, and here's my card.

And mine.

So, what do you do, Tom?

Well, I work with Diane a lot.

I'm a project manager.

I'm responsible for some of the larger projects here at Lois,

and I'm also a change management specialist.

I see.

So do you know many of the different department managers at Lois?

I think so, yes.

It's important to know the different people and their responsibilities here.

Oh, yes.

That's very important for a project manager.

Please, have a seat.

So, thank you, everybody, for coming to this meeting today.

Let's start by discussing what we're going to do over the next few months.

John and Karen, you're going to be responsible from the APU side for integrating Lois into APU.

That's right.

I'm going to deal with the management side with you,

and Karen is going to work on systems like IT.

And Tom, I want you to work with Karen.

OK.

How can I help exactly?

Well, I'd like you to help me understand how Lois works.

You're the expert.

It's going to be difficult for me to integrate your system into APU without your support.

That's true.

Good.

I think you're going to find this a very interesting project, Tom.

We really need you to make this work well, Tom.

Exactly.

Let's look at the current situation at Lois.

Tom, could you give John and Karen the handouts while I start the project?

Would you mind if I make a quick phone call while you set up?

Not at all.

Okay, so Tom

and I would like to tell you something about the two biggest projects at Lois over the last three years.

First, there's the accounting software,

Xroot, that we use for all of our bookkeeping.

And second, the Jupiter project for the government.

So, first of all, Xroot.

Some years ago, we used a basic spreadsheet for all of our bookkeeping.

This wasn't a problem then because we worked in one London office,

but after we opened offices in Strasbourg,

Seoul and then Houston, we realised we needed to upgrade.

The system was a problem at first,

but we used some consultants to help us,

and now everything works very well.

Sorry, do you store your numbers in a Delphic or a Compex database?

Compex.

X root only works with Compex.

Thanks, Tom.

I see.

So, next topic.

Tom can tell you about the Jupiter Project.

Thanks, Diane.

100

Well, I was the project manager for the Jupiter Project,

101

which was a 45- Okay,

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so, do you have any questions?

103

Yes.

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Diane, have you always worked here in London?

105

Sorry, I don't understand your question.

106

Well, I mean, did you ever work at any of the Lois offices outside Britain?

107

Ah, I see.

108

I'm glad you asked that question.

109

John, yes, I did.

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In 2008, I was sales manager responsible for Asia,

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and I worked in Seoul.

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But I didn't work there for very long, only about six months.

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Were you responsible for the X-Rate project in Asia?

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No, I wasn't.

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That was my boss, Mr. Lee G.

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Song.

117

Ah, yes, Mr. Lee.

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I met him last week in Sydney.

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And how much did the new system cost?

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That's a good question.

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I'm not sure about that.

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Tom, do you know?

123

Yes, including the Compaq's consultants.

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It cost around $6 million.

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And how long did it take to install?

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That was very fast.

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The project took nine months.

128

That is fast.

129

Now, I have a question for you, Tom.

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When did your work for the Jupiter project start?

131

Let me think.

132

It began about 12 months ago when I started work on the Chicago Conference Center server.

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12 months?

134

That's good.

135

Okay, let me summarize.

136

Tom will work with Karen on the integration project full time.

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Karen will report to John and Tom will report to me.

138

Right, and you and I,

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Diane, will have a meeting or telephone call once a week to check progress.

140

Yes.

141

OK, so Karen, I'll make a list of all the IT systems for you so that you know what we have.

142

Great.

143

When will you be able to send that to me?

144

It'll be on your desk on Wednesday.

145

Are you OK with that, John?

146

Oh, yes, that's great.

147

Good.

148

Well, I think that's enough for today.

149

Good.

150

Excellent timing.

151

Now, you and I, John,

152

have a factory tour with Chris Fox,

153

the production manager, in half an hour.

154

And since we won't have time for a proper lunch,

155

I ordered some sandwiches for us all.

156

Thank you.

157

Good idea.

158

So, help yourself to something.

159

Thank you.

160

Looks good.

161

Tom, could you pass me a bowl of water?

162

Sorry, is that chicken?

163

I'm afraid I don't eat meat.

164

Oh, sorry.

165

Would you like some of these sandwiches?

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Cheese, egg, and I think those ones are salad sandwiches.

167

I think I'll just have some fruit, thanks.

168

Good idea.

169

Have some of this mango.

170

It's delicious.

171

Oh.

172

Ah, Tom.

173

Good to see you again.

174

Hello, Diane.

175

It's good to be back.

176

Good flight?

177

Oh, it was awful.

178

We had to land in a very cold Moscow because of a technical problem.

179

We stayed there for six hours.

180

Oh, dear.

181

Well, it's nice to have you back.

182

Is everything going well, do you think, with APU?

183

Did you get my email on Friday?

184

About the APU Lois Joint Management Conference?

185

Yes, I think the APU people are really interested in the idea.

186

I can give you more details in the project meeting later.

187

Great.

188

So, what did you get up to in Sydney?

189

I remember they have some very good Italian restaurants.

190

Yeah, but the best restaurants for the Japanese sushi bars.

191

Did you do any sightseeing?

192

Yes, a little.

193

John and his wife took me to Sydney Opera House to see Carmen.

194

Lucky you.

195

Yeah, it was a nice evening.

196

My hotel room was overlooking Sydney Harbour.

197

It's the most amazing place.

198

What was the weather like?

199

Great.

200

Lots of sunshine and really hot.

201

On the hottest day, I think it was about 35 degrees.

202

It rained here, didn't it?

203

Yes.

204

Every day last week.

205

so Tom are you saying that John

206

and Karen aren't happy about the project's progress yes they say we're too slow let's look at the project plan then

207

okay so here we can see all the main IT topics integration of the human resources systems

208

the integration of accounting and bookkeeping,

209

and the integration of sales data.

210

Can you show me the project's status?

211

Well, the next diagram shows the detailed schedule for all the HR systems.

212

Payroll, social security, performance review,

213

training records, all integrated into the APU systems.

214

Great.

215

Have you started the training program for the HR people on the new system yet?

216

We finished that already.

217

We did that last month.

218

Good.

219

So, when will you finish everything else?

220

Well, moving on to the integration of our accounting systems,

221

I'm afraid that's late.

222

We haven't transferred all the data to APU yet.

223

Oh.

224

Can you explain why not?

225

APU collects its information in a different way to us.

226

That's one problem.

227

But I don't understand why that's a problem.

228

It's the same information in different boxes.

229

The biggest problem is that Robert's accounting team is too small to do all the work.

230

But I've told them they have to finish by the end of January.

231

Really?

232

When did you do that?

233

I had a telephone conference call with them last week when I was in Sydney.

234

I see.

235

That's good.

236

Moving on?

237

Sure.

238

So I just put in the numbers.

239

Like that.

240

And then we should be able to see John and Karen.

241

And there they are.

242

This video conferencing equipment is fantastic.

243

Hi John, hi Karen.

244

Can you hear us?

245

Sorry, your sound doesn't seem to be working.

246

And if we press this button we should be able to hear them.

247

There's Diane.

248

Can you hear us?

249

That's much better.

250

Just a moment.

251

Now there seems to be something wrong with the picture.

252

Diane, Tom, I'm having trouble with the picture.

253

Can you see us?

254

Yes, and we can hear you too.

255

Well, I think our system has crashed.

256

We can't see anything.

257

I don't understand.

258

When I click the start button, nothing happens.

259

Sorry to keep you waiting, Diane.

260

Karen can't work this thing and I don't know what to do either.

261

I think I need to call a technician.

262

Hold on a minute.

263

Don't worry, I completely understand.

264

We can wait.

265

Oh, good.

266

We can see and hear you now.

267

Thanks, Tony.

268

Excellent.

269

So we need to discuss the progress of the project, I think?

270

That's right.

271

The integration of the human resources and the sales department has gone well.

272

It's just your accountants that are a problem.

273

They don't seem to want to use our IT accounting system,

274

so they do everything slowly.

275

I don't agree, Karen.

276

Our accountants have to check your system carefully to be sure...

277

Yes, but it's three months now.

278

I think you need to put more pressure on Robert Holden's team.

279

I'm not sure that's going to work.

280

They don't have enough people for all their tasks at the moment.

281

They need help.

282

I think so too.

283

They need more resources, not more pressure.

284

Maybe I should talk to Robert and explain why it's so important.

285

Look, I'm sorry, but I don't think that's a good idea.

286

Robert knows why it's important.

287

We just have to give him more time.

288

I'm afraid that's not possible.

289

We have to integrate the systems before the new financial year starts in January.

290

Yes, I agree.

291

You can't run a business without financial information.

292

You're absolutely right.

293

So, let's see if we can find another solution to this problem.

294

So, this is the situation.

295

You want the accounting department here at Lois to integrate our IT systems into APUs use

296

but we don't have enough people to do it quickly and

297

if it isn't finished before the new financial year we have a problem

298

so what can we do what about hiring extra IT people

299

mmm I don't think that's going to work I agree with you John IT people can be expensive

300

and anyway they don't know our two companies that's what I think it'll take too long to explain everything

301

but what if you send over some of your accountants to help Robert's team?

302

Good idea.

303

And how about sending some IT specialists too?

304

Well, we could always see if there are some IT people here who are able to do it,

305

if that's really necessary.

306

But first, why don't you check with Robert what extra help he needs with the new system?

307

Good point, Karen.

308

Tom, could you send over some information as to where the problem is exactly?

309

I'll do that today.

310

Excellent.

311

And John, if we tell you who we need,

312

will you send us your people quickly?

313

We'll do our best.

314

This is important.

315

So, have we covered everything today?

316

Yes, I think that covers everything.

317

So, to recap, I'm going to tell the head of the accounting department here

318

that some of his experts must be flown to London for a few weeks.

319

And I'll check which of our IT specialists can be sent to you as well.

320

Fantastic.

321

With this solution, I really think the accounting systems will be integrated on time.

322

Great.

323

Would it be possible to have somebody arrange the hotels and security passes for our team?

324

No problem.

325

My PA Jasmine will handle that.

326

Ah yes, Jasmine.

327

So, when should we next meet?

328

When is a good time for you?

329

Okay, let me check my schedule.

330

How is this time Thursday next week for you?

331

That's good for me.

332

Me too.

333

And me.

334

Should I send invitations and set up the video conference?

335

Oh yes, thanks Tom, that would be great.

336

So, we'll be in touch soon.

337

And next week, Diane, we must discuss the Senior Management Conference.

338

Excellent idea.

339

I look forward to it.

340

Bye, Ben.

341

See you next week, then.

342

Bye.

343

Take care.

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