Luyện nói tiếng Anh bằng Shadowing qua video: How to Order Fast Food in English | Slow English for ESL Learners
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1
Welcome to English Listening Channel.
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Hello everyone!
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Today we're going to look at a conversation at a busy American burger restaurant.
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In this video, you will follow a simple
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and practical story between an experienced fast food worker and a new trainee on her first day.
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Don't worry, I will speak slowly and clearly,
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I have a small question for you.
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Please listen carefully to find the answer.
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This will help you understand English more deeply.
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So here is today's question: Why do these fast -food fries taste so crispy?
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The answer is mentioned in the conversation If you find the answer, please write it in the comments section.
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By writing your answer in English, you can improve your English skills even more effectively.
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Alright, let's start the video.
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Are you ready?
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Okay, let's begin.
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Good morning.
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You must be Lily, right?
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Good morning.
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I am sorry.
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I think I am a little early.
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Early is good.
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Early is very good.
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I am Marcus.
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I will be your trainer today.
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Nice to meet you, Marcus.
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I am so nervous.
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My hands are cold.
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Everyone is nervous on day one.
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I was too, eight years ago.
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Eight years?
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Oh, is that right?
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You must know everything about this place.
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I know most things.
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Some things I still learn.
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Okay, here is your locker, number 12.
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Thank you.
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Can I put my bag in here?
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Yes.
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Your bag, your phone, your jacket.
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Everything goes in the locker during your shift.
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Got it.
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No phone on the floor.
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Right.
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Now here's your uniform.
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White polo, red apron, red cap.
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It looks new.
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Smells new, too.
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It is new.
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And this is your name tag.
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Pin it on the right side of your shirt.
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Okay.
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Lily.
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That feels strange to see.
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And see this small badge under your name?
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It says "Trainee." Trainee?
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Do all new people wear this?
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Yes, for the first month.
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It tells the customers, "Please be patient with me." Oh, that is smart.
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So they know I am still learning.
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Exactly.
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Most customers see the badge and they smile.
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They're kind.
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That makes me feel better.
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My badge is different.
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See?
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It has two stars.
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Two stars?
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What do they mean?
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One star for every three years, so six years as a senior crew.
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Wow, so if I stay, I get one star in three years?
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That is the plan.
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But first, let us get through day one.
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Yes, one day at a time.
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Good attitude.
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Okay, the shift starts in 20 minutes.
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Let me show you the store.
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I am ready, I think.
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You are ready, trust me.
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Follow me to the front.
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Okay, this is the main floor.
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Cash registers here, kitchen behind, drive -through on the right.
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It is bigger than I thought.
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It feels big now.
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After one week, it will feel small.
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Let us start with the register.
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This screen has so many buttons.
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combos?
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Okay.
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Burgers, fries, drinks, combos.
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See this big green button?
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That is for combos.
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Red is for cancel.
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Never press red by mistake.
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Green for combos, red for cancel.
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Got it.
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And this small button at the top right, it opens the cash drawer.
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Only press it after the payment.
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Only after the payment.
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Okay.
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Now, the most important rule of taking an order.
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Are you ready?
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Yes, I am ready.
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Always repeat the order back.
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Always repeat the order back.
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Good.
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Say it one more time.
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Always repeat the order back.
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Perfect.
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This one rule will save you so many problems.
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Trust me.
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Why is it so important? but you hear onions.
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Oh, I see.
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If you repeat, you both check at the same time.
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Trust me.
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That makes sense.
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Okay, always repeat.
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One more thing.
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When you read the order back, look at the customer, not the screen.
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Look at the customer.
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Why?
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Eye contact.
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They feel heard, and they will correct you fast if something is wrong.
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Oh, that is smart.
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So the eyes also check the order.
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Exactly.
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Okay, you are ready for the counter.
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Next, the kitchen side.
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you Welcome to the back.
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This is the heart of the store.
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The kitchen.
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It is hot here.
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Yes, very hot.
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The fryers run all day. Be careful.
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Never touch the basket with your bare hand.
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What do I use?
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Always use the tongs.
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Long ones for the fryer, short ones for the grill.
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Tongs.
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Long for fryer, short for grill.
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Got it.
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Now, a question for you.
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Why do you think our fries are so crispy?
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Hmm.
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Hot oil?
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Hot oil helps, but there is a secret.
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Guess again.
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Special potatoes?
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Closer, but no. We fry them twice.
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Twice?
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Really?
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Once cold, in the morning.
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We call that the first cook.
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Then, again, hot when the customer orders.
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Oh, so they are already half cooked.
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Right.
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The second time makes them golden and crispy outside, soft inside.
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That is clever.
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I always wondered why store fries taste different from home.
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Most home cooks fry only one time.
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That is the difference.
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I did not know that.
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Now I want to try it at home.
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Try it, but be careful with hot oil.
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I will.
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Anything else back here I should know?
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The grill timer.
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Every patty has a time.
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Listen for the beep, then flip.
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Listen for the beep.
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Okay and the wash sink is here.
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Wash your hands every time you change tasks.
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Every time.
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Every time.
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Got it.
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Good.
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You do not need to remember everything today.
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Just remember one thing.
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Always repeat the order back.
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Perfect.
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Good morning.
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Is this register open?
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Yes, good morning.
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Welcome to Big Bite Burger.
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How can I help you?
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I would like one large coffee and one breakfast muffin, please.
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One large coffee and one breakfast muffin.
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Is that for here or to go?
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To go, please to go.
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Anything else?
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No, that is all.
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Thank you.
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Okay, one moment.
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Let me check the price.
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That will be $5 .40.
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Here you go.
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$6.
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Thank you.
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Your change is 60 cents.
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Thanks.
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Please wait one moment.
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I will get your coffee and muffin.
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Sure.
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No problem.
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Here is your coffee.
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Careful, it is very hot.
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And here is your muffin.
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Thank you.
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"Oh, I love these muffins.
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They are old school." Old school?
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I am sorry, what does that mean?
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It means classic, something from a long time ago that still works.
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Oh, I see.
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So, "old school" is a good word?
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Yes, very good.
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My dad says these breakfast muffins started in the 70s.
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In the 70s?
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Really?
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Yes.
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Before that, no fast food place sold breakfast, only coffee and donuts.
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Wow, I did not know that.
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So this little muffin changed everything?
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That is what my dad says.
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All fast food places copied it.
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That is interesting.
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I am learning a lot today and I'm only on my first order.
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First day?
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Yes, you are my very first customer.
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Oh, then I am very happy.
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You did a great job.
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Thank you so much.
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That means a lot.
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My name is Sam, by the way.
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I come here often.
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Nice to meet you, Sam.
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I am Lily.
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Nice to meet you, Lily.
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See you next time.
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Have a great day Sam.
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Thank you again.
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You too.
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Good luck on your first day!
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Thank you!
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I will need it.
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Welcome to Big Bite Burger Drive -Thru.
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Can I take your order?
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Hi, yes, I want one cheeseburger, medium fries, and a small cola, please.
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Okay, one cheeseburger, medium fries, and a small cola.
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Is that correct?
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Yes, and can I also add one chocolate shake?
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one chocolate shake.
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So that is one cheeseburger, medium fries, small cola, and one chocolate shake.
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Right?
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Yes, that is right.
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Is that for one person or a meal combo?
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Make the burger, fries, and cola a combo, please.
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The shake is extra.
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Got it.
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Combo number 2: Small size plus one chocolate shake.
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Anything else?
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No, that is everything.
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Your total is $9 .80.
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Please drive to the next window.
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Thank you.
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Hello again.
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Here is your combo and your shake.
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Please check the bag.
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One cheeseburger, fries, cola, shake.
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Yes, all here.
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Thank you.
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Have a great day.
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Drive safe.
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You too.
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Bye.
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Bye.
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Lily, did you hear that on the headset?
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Yes, I heard everything.
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You repeated the whole order like three times.
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Three times is not too many.
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Three times is just right.
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I noticed she added the shake later.
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You added it to the repeat right away.
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That is the key, every time something changes you repeat the whole thing again.
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Got it.
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Repeat after every change.
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You know, drive -thru is over half our sales now.
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Crazy, right?
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Half?
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Hmm, interesting.
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Yes, more than half.
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Some days, 60 or 70 percent of our food goes through that window.
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Wow, so this little window is more important than the front counter?
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For business, yes.
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Most people do not want to park and walk in.
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They want to stay in the car.
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That is true.
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I do the same thing on lazy days.
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Everybody does.
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The first drive -thru in America opened in 1948.
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1948?
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That is so old.
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Yes, and now look at us, every fast food place depends on it.
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I will remember that.
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The little window is the big business.
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Good.
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Now, get ready!
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Lunch Rush starts in 10 minutes!
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Hi, I would like to order, please.
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Yes, welcome to Big Bite Burger.
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What can I get for you?
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One double cheeseburger, hold the pickles, extra onions, and fries on the side.
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Okay, one double cheeseburger and fries.
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Got it?
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And a large iced tea, no sugar.
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Large iced tea, no sugar.
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Anything else?
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No, that is all.
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How much?
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That will be $10 .20.
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Here you go.
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Thank you.
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Please wait one moment.
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Sure.
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Here is your order.
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One double cheeseburger, fries, and iced tea.
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Thanks.
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Oh, wait.
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This is not what I ordered.
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Sorry.
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Oh, I am so sorry.
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What is wrong?
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I asked for no pickles and extra onions.
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This burger has pickles, and I do not see extra onions.
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Oh, no. I am so sorry.
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Let me check.
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Also, the fries.
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I asked for them on the side, in a separate box.
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On the side?
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I am sorry.
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What does that mean?
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Not in the same bag as the hot food.
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I see.
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I did not know.
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I am very sorry, sir.
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It is okay.
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Mistakes happen.
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Can you remake it?
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Yes, right away.
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I am so sorry.
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Please give me two minutes.
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Sure, no problem.
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I feel so bad.
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I should have listened better.
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My face is hot.
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Okay, here is your new order.
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Double cheeseburger, no pickles, extra onions, fries on the side, and iced tea, no sugar.
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Perfect.
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Thank you.
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I am really sorry, sir.
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Do not worry.
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First day?
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Yes.
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How did you know?
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I see your trainee badge.
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It's okay.
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We all start somewhere.
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Thank you for being kind.
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I was almost in tears.
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Take a deep breath.
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You did fine in the end.
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Thank you.
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I will try to do better next time.
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Have a better afternoon, okay?
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Thank you.
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I will try.
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Hey, are you okay?
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I messed up.
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I gave the wrong food to that customer.
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I saw.
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It is okay.
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Sit down, eat something.
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What did you pick for your meal?
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Just a small burger and water.
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I'm not really hungry.
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Eat.
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You will feel better.
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Trust me.
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Marcus, I am so sorry.
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I should have done better.
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Lily, listen.
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This happens to everyone.
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To me, to every crew here.
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Day one or day 1000.
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Really?
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Really.
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Now, one question.
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Did you repeat the order back?
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No. I did not.
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I was so nervous.
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The line was long.
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That is why we do it.
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The repeat is not for the customer, it is for you. For me?
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Yes.
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When you say it out loud, your brain locks it in.
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If you only hear it, you forget.
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Oh.
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I see.
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So the repeat helps me, not just the customer.
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Exactly.
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Next time, even if it feels slow, repeat.
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Always.
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Always repeat the order back.
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Good.
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Now eat.
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The food is free, you know.
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Wait, free?
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Really?
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Yes.
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The best part of this job?
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Free meal every shift.
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Anything I want?
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One meal per shift.
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Burger, salad, wrap.
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Anything from the menu.
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One free meal a day?
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I did not know that.
426
It's a good thing.
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Most chains do this.
428
Some give half off, some give free, but most give something.
429
I will eat well here then.
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Yes, you will.
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Just be careful, you don't want burger every day for a year.
432
True.
433
Maybe I will try the salad tomorrow.
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Good plan.
435
Okay, finish your meal.
436
The afternoon is quieter, but the customers are different.
437
Different how?
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More regulars, people who come every day.
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They know what they want, and they want it fast.
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Okay.
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I'm ready, I think.
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You are ready.
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And remember, always repeat the order back.
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Perfect.
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Hey, Lily.
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Remember me?
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From this morning.
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Sam!
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Yes, of course.
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Welcome back.
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I told you I come here often.
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I am back for a late lunch.
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Great.
454
What can I get for you?
455
OK.
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I want a double cheeseburger, no cheese, extra pickles, large fries, and a bottle of water.
457
Let me repeat that.
458
One double cheeseburger, no cheese, extra pickles, large fries, and one bottle of water.
459
Is that right?
460
Yes, exactly right.
461
Is that for here or to go?
462
For here, please.
463
Four here.
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Anything else?
465
Dessert?
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Drink?
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No, that is all.
468
Just the water.
469
Okay.
470
Double cheeseburger, no cheese, extra pickles, large fries, water, 4 here.
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Your total is $11 .60.
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Here you go.
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$12.
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Thank you.
475
Your change is 40 cents.
476
Thanks.
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Please take this number and have a seat.
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I will bring your food to your table.
479
Wow!
480
Table service?
481
Yes.
482
When it is not busy, we bring the food to you.
483
It is nicer that way.
484
I like that.
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Here is your order, Sam.
486
Double cheeseburger, no cheese, extra pickles, large fries, and water.
487
Perfect.
488
You repeated it perfectly.
489
Best service today.
490
Thank you so much.
491
That means a lot, really.
492
I mean it.
493
Most places, they just nod and you hope.
494
Here, you say it back and I know it is right.
495
Marcus said it is like air traffic control.
496
Repeat everything.
497
Air traffic control.
498
Smart guy.
499
He said one small mistake can cause a big problem, so pilots and tower repeat every word.
500
That makes sense.
501
Food is not a plane, but a wrong order ruins a lunch.
502
Exactly.
503
And earlier today, I forgot to repeat, I got it wrong.
504
But now you remember.
505
That is how you learn.
506
Thank you, Sam.
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Really, you made my day better.
508
Twice.
509
Twice?
510
Once this morning and once now.
511
Then I will come three times tomorrow.
512
Please do.
513
Enjoy your lunch.
514
Thank you, Lily.
515
Okay, the doors are locked.
516
Last customer is gone.
517
What a day!
518
My feet hurt!
519
Welcome to the job.
520
Your feet will hurt for the first two weeks, then they get used to it.
521
I hope so.
522
Are we done now?
523
Not yet.
524
Now comes the cleaning.
525
Grab a mop.
526
A mop?
527
More work?
528
This is called the deep clean.
529
Two hours every night.
530
Two hours?
531
Just for cleaning?
532
Yes.
533
We mop the floors, wash the grill, clean the fryer, wipe every surface.
534
Everything.
535
Wow, I never thought about that part.
536
Nobody does.
537
Customers only see the morning when everything is fresh.
538
That is why mornings feel so fresh, because someone cleaned for two hours the night before.
539
Right.
540
The clean store is not magic.
541
It is hard work every single night.
542
I have a new respect for closing crews now.
543
Good.
544
You will be one of us soon.
545
Okay, you take that side.
546
I will take this side. On it.
547
So, how did I do today, honestly?
548
Honestly?
549
Not bad for day one.
550
Not bad?
551
That is high praise, Lily.
552
For me, not bad means good.
553
Okay, I will take it.
554
You made one mistake at lunch, but you fixed it, and in the afternoon, you were great.
555
Sam came back, he said it was the best service today.
556
I heard.
557
I was proud of you.
558
Really?
559
Really.
560
You learned the most important rule on day one.
561
Many people take a month.
562
Always repeat the order back.
563
Always.
564
I will repeat every order tomorrow, I promise.
565
Good.
566
Okay, this side is done.
567
How about yours?
568
Almost done.
569
One more time.
570
Take your time.
571
The store is empty.
572
There's no rush now.
573
It is quiet.
574
Strange after such a loud day.
575
I like the quiet at the end.
576
It feels like the day is saying thank you.
577
That is a nice way to think about it.
578
Okay, mops away.
579
Grab your bag.
580
Let me lock up.
581
Thank you for everything today, Marcus.
582
Really.
583
You did the work.
584
I just pointed.
585
See you tomorrow, Lily!
586
See you tomorrow!
587
Now, let me ask the question from the beginning one more time.
588
Why do these fast food fries taste so crispy?
589
The answer was mentioned in the video.
590
Did you find it?
591
If you did, please write your answer in the comments section.
592
By practicing English output like this, you can improve your English skills more efficiently.
593
On this channel, I share stories in slow and easy English,
594
with small but useful tips to help you learn. to the channel.
595
And please don't forget to like the video and leave a comment.
596
I also offer channel memberships If you enjoyed this video, please consider joining as a member.
597
Alright, that's all for today.
598
I hope to see you in the next video.
599
See you next time.
600
Bye!
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General
Về Bài Học Này
Trong bài học hôm nay, bạn sẽ có cơ hội thực hành kỹ năng tiếng Anh qua câu chuyện thú vị diễn ra tại một nhà hàng burger đông đúc. Câu chuyện xoay quanh cuộc hội thoại giữa một nhân viên nhanh nhẹn và một nhân viên mới trong ngày đầu tiên làm việc. Qua đó, bạn sẽ học được cách gọi đồ ăn nhanh bằng tiếng Anh một cách tự nhiên và hiệu quả. Hãy lắng nghe cẩn thận để nắm bắt cách sử dụng từ vựng và cụm từ rõ ràng.
Từ Vựng & Cụm Từ Quan Trọng
- uniform - đồng phục
- locker - tủ đựng đồ
- trainer - người huấn luyện
- nervous - lo lắng
- name tag - bảng tên
- shift - ca làm việc
- crooked - xiên, lệch
- crispy - giòn
Mẹo Thực Hành
Khi thực hành luyện nói tiếng Anh qua video này, bạn hãy chú ý đến tốc độ và ngữ điệu của người nói. Đặc biệt, bài này sẽ phát âm từ chậm rãi và rõ ràng, điều này giúp bạn dễ dàng theo dõi và lặp lại. Hãy sử dụng kỹ thuật shadowspeak bằng cách nghe và lặp lại từng câu một cách tự nhiên. Đừng quên rằng luyện nghe nói qua video là một cách rất hiệu quả để cải thiện khả năng giao tiếp của bạn.
Cố gắng nhại lại giọng điệu và cảm xúc của người nói, đồng thời sử dụng phần mềm shadowing để nâng cao kỹ năng phát âm của bạn. Luyện tập thường xuyên sẽ giúp bạn tự tin hơn khi giao tiếp bằng tiếng Anh. Hãy nhớ rằng mỗi lần bạn luyện tập, bạn đang tiến gần hơn đến việc trở thành một người nói tiếng Anh thành thạo!
Phương Pháp Shadowing Là Gì?
Shadowing là kỹ thuật học ngôn ngữ có cơ sở khoa học, ban đầu được phát triển cho chương trình đào tạo phiên dịch viên chuyên nghiệp và được phổ biến rộng rãi bởi nhà đa ngôn ngữ học Dr. Alexander Arguelles. Nguyên lý cốt lõi đơn giản nhưng cực kỳ hiệu quả: bạn nghe tiếng Anh của người bản xứ và lặp lại to ngay lập tức — như một "cái bóng" (shadow) đuổi theo người nói với độ trễ chỉ 1–2 giây. Khác với luyện ngữ pháp hay học từ vựng bị động, Shadowing buộc não bộ và cơ miệng phải đồng thời xử lý và tái tạo ngôn ngữ thực tế. Các nghiên cứu khoa học xác nhận phương pháp này cải thiện đáng kể phát âm, ngữ điệu, nhịp điệu, nối âm, kỹ năng nghe và độ lưu loát khi nói — đặc biệt hiệu quả cho người luyện IELTS Speaking và muốn giao tiếp tiếng Anh tự nhiên như người bản ngữ.