跟读练习: English Shadowing Practice | A2 | Calling Customer Service - 通过视频学习英语口语
正在创建课程...
1
You want to call customer service in English, but when the person says, how can I help you, your mind goes blank.
2
You know the problem, you know what you want, but explaining it clearly on the phone feels stressful.
3
Today, we'll practice real customer service English, step by step.
4
You'll explain an issue, give your account number, ask for help, and talk about a refund or replacement.
5
First useful phrase, I'd like to report an issue.
6
Repeat after me, I'd like to report an issue.
7
Good.
8
Now more naturally, I'd like to report an issue.
9
Nice.
10
You already sound clearer.
11
Welcome to English Easy Flow, the podcast that helps you listen, repeat, and speak English naturally.
12
I'm Jennifer.
13
And I'm Marco.
14
Today we're practicing a real phone call, calling customer service.
15
Smiling.
16
Marco, have you ever called customer service and suddenly forgotten normal words?
17
Oh, yes.
18
One time I called about my internet.
19
I wanted to say I have a connection problem, but I said, my internet is sleeping.
20
That is almost poetic.
21
The agent understood me, but today we'll make it easier.
22
No sleeping internet.
23
Clear English.
24
Exactly.
25
First, let's open the call politely.
26
Customer service may ask, how can I help you?
27
You can say, I'd like to report an issue with my service.
28
Repeat slowly.
29
I'd like to report an issue.
30
Now, natural speed.
31
I'd like to report an issue.
32
Great.
33
Notice the soft beginning, I'd like to.
34
It sounds polite and calm.
35
Now let's add your account number.
36
Listen first.
37
My account number is 4829.
38
Repeat after me.
39
My account number is 4829.
40
Good.
41
Now answer with your own number, or say any number for practice.
42
My account number is blank.
43
Nice.
44
On a real call, say the numbers slowly.
45
Let's build a short customer sentence.
46
Listen.
47
I'd like to report an issue.
48
My account number is 4829.
49
Repeat the full sentence.
50
I'd like to report an issue.
51
My account number is 4829.
52
Excellent.
53
That is a strong opening.
54
Now, let's explain the problem.
55
For today, the problem is a connection problem.
56
A clear sentence is, I'm having a connection problem.
57
Repeat slowly, I'm having a connection problem.
58
Now more naturally, I'm having a connection problem.
59
Good, you can add time, it started this morning.
60
Repeat, it started this morning.
61
Now put it together, I'm having a connection problem, it started this morning.
62
Great, complete this sentence, I'm having a blank problem.
63
Nice!
64
You could say connection problem, billing problem, or delivery problem.
65
Now, customer service may say, let me check that for you.
66
That means they will look at your information.
67
You can answer politely.
68
Listen.
69
Thank you.
70
I appreciate it.
71
Repeat.
72
Thank you.
73
I appreciate it.
74
Good.
75
Now say it warmly.
76
Thank you.
77
I appreciate it.
78
Nice.
79
That sounds natural and respectful.
80
Here is a tiny call.
81
Listen first.
82
How can I help you today?
83
I'd like to report an issue with my service.
84
Could you give me your account number, please?
85
Sure.
86
My account number is 4829.
87
Let me check that for you.
88
Thank you.
89
I appreciate it.
90
Now you try one answer.
91
I ask, how can I help you today?
92
Great.
93
You can say, I'd like to report an issue with my service.
94
Now let's practice asking for help.
95
A very useful phrase is, could you please help me with this?
96
Repeat slowly.
97
Could you please help me with this?
98
Now, natural speed.
99
Could you please help me with this?
100
Beautiful.
101
Could you please is polite but still direct.
102
Let's make it specific.
103
Could you please help me fix the connection problem?
104
Repeat.
105
Could you please help me fix the connection problem?
106
Good.
107
Answer out loud.
108
What problem do you need help with?
109
Nice.
110
You can say, I need help with a connection problem.
111
Sometimes the agent asks a question you don't understand.
112
That is normal.
113
Useful phrase.
114
Could you please repeat that?
115
Repeat after me.
116
Could you please repeat that?
117
Now say it naturally.
118
Could you please repeat that?
119
Good.
120
That phrase can save the whole conversation.
121
Playfully.
122
It's much better than saying, my English has left the building.
123
Yes.
124
Simple is better.
125
Could you please repeat that?
126
Now special speaking practice.
127
I'll say a sentence you repeat out loud.
128
Sentence 1.
129
I'd like to report an issue.
130
Sentence 2.
131
My account number is 4829.
132
Sentence 3.
133
I'm having a connection problem.
134
Sentence 4.
135
Could you please help me with this?
136
Sentence 5.
137
Could you please repeat that?
138
Excellent!
139
You just practiced the center of the phone call.
140
If this practice helps you speak English with more confidence, subscribe to English EasyFlow.
141
Here, we practice slowly, clearly, and regularly.
142
Now, let's talk about the solution.
143
Maybe you want a refund.
144
Or maybe you want a replacement.
145
A refund means they give your money back.
146
A replacement means they send another product.
147
Listen.
148
I'd like to ask for a refund.
149
Repeat.
150
I'd like to ask for a refund.
151
Now, natural speed.
152
I'd like to ask for a refund.
153
Good.
154
Now another option.
155
I'd like to ask for a replacement.
156
Repeat.
157
I'd like to ask for a replacement.
158
Now say it naturally.
159
I'd like to ask for a replacement.
160
Great.
161
If the problem is with a product, a replacement may be better.
162
If you don't want the product, a refund may be better.
163
Answer out loud.
164
Would you prefer a refund or a replacement?
165
Nice.
166
You can say, I'd prefer a refund or I'd prefer a replacement.
167
Let's practice responding to common questions.
168
Question 1.
169
When did the problem start?
170
Good.
171
You can answer, it started this morning.
172
Question 2.
173
Have you tried restarting the device?
174
Nice.
175
You can answer, yes, I have, but it still doesn't work.
176
Repeat that answer.
177
Yes, I have, but it still doesn't work.
178
Great.
179
That is very useful customer service English.
180
Now mini-roleplay.
181
You're the customer.
182
Marco is the agent.
183
Answer out loud.
184
Thanks for calling customer service.
185
How can I help you today?
186
Good.
187
You can say, I'd like to report an issue with my service.
188
Could you give me your account number, please?
189
Nice.
190
You can say, sure, my account number is 4829.
191
What seems to be the problem?
192
Great.
193
You can say, I'm having a connection problem.
194
It started this morning.
195
Let me check that for you.
196
Good.
197
You can say, thank you.
198
I appreciate it.
199
Now, let's make it a little more natural.
200
Sometimes you need to explain the issue clearly, but not too long.
201
A good customer service sentence has three parts.
202
The problem, the time, and what you need.
203
Listen.
204
I'm having a connection problem.
205
It started this morning.
206
Could you please help me fix it?
207
Repeat the three-part answer.
208
I'm having a connection problem.
209
It started this morning.
210
Could you please help me fix it?
211
Excellent.
212
Now use your own voice.
213
Say the problem, the time, and what you need.
214
Very good.
215
Even if it wasn't perfect, you practiced real speaking.
216
Now, final role play.
217
This time, try to answer faster and more naturally.
218
You're the customer.
219
Customer service.
220
This is Jennifer.
221
How can I help you?
222
Could you please give me your account number?
223
Thank you.
224
What issue are you having?
225
I'm sorry about that.
226
Have you tried restarting the device?
227
Okay, let me check that for you.
228
It looks like we can offer a refund or a replacement.
229
Which would you prefer?
230
Great, I can help you with that today.
231
Relieved.
232
Nice work.
233
You handled a whole customer service call.
234
Now, quick recap.
235
Repeat these important phrases one more time.
236
I'd like to report an issue.
237
I'd like to report an issue.
238
My account number is 4829.
239
I'm having a connection problem.
240
Could you please help me fix it?
241
I'd like to ask for a refund.
242
I'd like to ask for a replacement.
243
Excellent.
244
These are real phrases you can use.
245
For today's comment challenge, write this sentence.
246
I'd like to ask for a blank.
247
Say your sentence first.
248
I'd like to ask for a blank.
249
Then write it in the comments.
250
You can write refund, replacement, update, or solution.
251
If you spoke out loud today, you did something important.
252
You trained your mouth, your ears, and your confidence.
253
Like this video, subscribe to English Easy Flow, and continue with another lesson to keep your speaking moving.
254
Remember, you don't need perfect English to make a clear phone call.
255
You need calm phrases, a little practice, and the courage to start.
256
conversation is waiting for you, so you can speak English a little more naturally.
257
See you in the next English Easy Flow practice.
背景与语境
在全球化的今天，掌握英语成为日常生活中一项重要的技能。许多人在拨打客服热线时，都会感到紧张，特别是在使用英语沟通时。常常想要表达的问题清晰明了，但面对客服人员时却往往词穷。今天，我们将通过一个实际的电话客服场景，帮助你逐步提升你的英语口语能力，特别是在这类情况下的应对能力。通过英语影子跟读的方式，我们可以更轻松地应对这些挑战。
日常交流的五个常用短语
- 我想报告一个问题。 (I'd like to report an issue.)
- 我的账户号码是4829。 (My account number is 4829.)
- 我需要帮助。 (I need help.)
- 关于退款或更换。 (About a refund or replacement.)
- 我面临连接问题。 (I have a connection problem.)
这些短语都是在拨打客服热线时常会用到的基本表达。掌握它们，将大大增加你的自信心，并提高你利用看YouTube学英语提升口语的效果。
逐步跟读指导
为克服拨打客服时的紧张感，下面是一个逐步的shadow speak练习指南：
- 礼貌开场：首次联系客服时，客服人员通常会问：“我可以帮你什么？”你可以回应：“我想报告一个问题。”试着复述这句话，一开始可以慢慢说。
- 提供账户信息：客服可能需要你的账户号码。你可以说：“我的账户号码是4829。”记得在电话中说数字时要放慢速度，以确保客服能听清楚。
- 简洁明了：建构一段完整的客服对话，例如：“我想报告一个问题。我的账户号码是4829。”通过反复跟读这些句子，逐步培养你的口语流利度。
利用shadow speech的技巧，反复练习这些对话，不仅能提高你的英语口语技巧，还可以使你在实际拨打客服热线时更加从容不迫，为未来的每一次沟通打下良好的基础。
什么是跟读法？
跟读法 (Shadowing) 是一种有科学依据的语言学习技巧，最初开发用于专业口译员的培训，并由多语言者Alexander Arguelles博士普及。这个方法简单而强大：您在听英语母语原声的同时立即大声重复——就像是一个延迟1-2秒紧跟说话者的影子。与被动听力或语法练习不同，跟读法强迫您的大脑和口腔肌肉同时处理并模仿真实的讲话模式。研究表明它能显着提高发音准确性，语调，节奏，连读，听力理解和口语流利度——使其成为雅思口语备考和真实英语交流最有效的方法之一。