Практика Shadowing: English Shadowing Practice | A2 | Calling Customer Service - Изучайте разговорный английский по видео
Создание урока...
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You want to call customer service in English, but when the person says, how can I help you, your mind goes blank.
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You know the problem, you know what you want, but explaining it clearly on the phone feels stressful.
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Today, we'll practice real customer service English, step by step.
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You'll explain an issue, give your account number, ask for help, and talk about a refund or replacement.
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First useful phrase, I'd like to report an issue.
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Repeat after me, I'd like to report an issue.
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Good.
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Now more naturally, I'd like to report an issue.
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Nice.
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You already sound clearer.
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Welcome to English Easy Flow, the podcast that helps you listen, repeat, and speak English naturally.
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I'm Jennifer.
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And I'm Marco.
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Today we're practicing a real phone call, calling customer service.
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Smiling.
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Marco, have you ever called customer service and suddenly forgotten normal words?
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Oh, yes.
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One time I called about my internet.
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I wanted to say I have a connection problem, but I said, my internet is sleeping.
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That is almost poetic.
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The agent understood me, but today we'll make it easier.
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No sleeping internet.
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Clear English.
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Exactly.
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First, let's open the call politely.
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Customer service may ask, how can I help you?
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You can say, I'd like to report an issue with my service.
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Repeat slowly.
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I'd like to report an issue.
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Now, natural speed.
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I'd like to report an issue.
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Great.
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Notice the soft beginning, I'd like to.
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It sounds polite and calm.
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Now let's add your account number.
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Listen first.
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My account number is 4829.
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Repeat after me.
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My account number is 4829.
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Good.
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Now answer with your own number, or say any number for practice.
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My account number is blank.
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Nice.
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On a real call, say the numbers slowly.
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Let's build a short customer sentence.
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Listen.
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I'd like to report an issue.
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My account number is 4829.
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Repeat the full sentence.
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I'd like to report an issue.
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My account number is 4829.
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Excellent.
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That is a strong opening.
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Now, let's explain the problem.
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For today, the problem is a connection problem.
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A clear sentence is, I'm having a connection problem.
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Repeat slowly, I'm having a connection problem.
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Now more naturally, I'm having a connection problem.
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Good, you can add time, it started this morning.
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Repeat, it started this morning.
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Now put it together, I'm having a connection problem, it started this morning.
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Great, complete this sentence, I'm having a blank problem.
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Nice!
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You could say connection problem, billing problem, or delivery problem.
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Now, customer service may say, let me check that for you.
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That means they will look at your information.
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You can answer politely.
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Listen.
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Thank you.
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I appreciate it.
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Repeat.
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Thank you.
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I appreciate it.
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Good.
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Now say it warmly.
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Thank you.
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I appreciate it.
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Nice.
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That sounds natural and respectful.
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Here is a tiny call.
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Listen first.
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How can I help you today?
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I'd like to report an issue with my service.
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Could you give me your account number, please?
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Sure.
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My account number is 4829.
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Let me check that for you.
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Thank you.
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I appreciate it.
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Now you try one answer.
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I ask, how can I help you today?
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Great.
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You can say, I'd like to report an issue with my service.
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Now let's practice asking for help.
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A very useful phrase is, could you please help me with this?
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Repeat slowly.
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Could you please help me with this?
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Now, natural speed.
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Could you please help me with this?
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Beautiful.
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Could you please is polite but still direct.
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Let's make it specific.
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Could you please help me fix the connection problem?
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Repeat.
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Could you please help me fix the connection problem?
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Good.
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Answer out loud.
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What problem do you need help with?
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Nice.
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You can say, I need help with a connection problem.
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Sometimes the agent asks a question you don't understand.
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That is normal.
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Useful phrase.
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Could you please repeat that?
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Repeat after me.
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Could you please repeat that?
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Now say it naturally.
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Could you please repeat that?
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Good.
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That phrase can save the whole conversation.
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Playfully.
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It's much better than saying, my English has left the building.
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Yes.
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Simple is better.
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Could you please repeat that?
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Now special speaking practice.
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I'll say a sentence you repeat out loud.
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Sentence 1.
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I'd like to report an issue.
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Sentence 2.
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My account number is 4829.
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Sentence 3.
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I'm having a connection problem.
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Sentence 4.
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Could you please help me with this?
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Sentence 5.
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Could you please repeat that?
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Excellent!
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You just practiced the center of the phone call.
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If this practice helps you speak English with more confidence, subscribe to English EasyFlow.
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Here, we practice slowly, clearly, and regularly.
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Now, let's talk about the solution.
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Maybe you want a refund.
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Or maybe you want a replacement.
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A refund means they give your money back.
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A replacement means they send another product.
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Listen.
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I'd like to ask for a refund.
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Repeat.
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I'd like to ask for a refund.
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Now, natural speed.
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I'd like to ask for a refund.
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Good.
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Now another option.
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I'd like to ask for a replacement.
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Repeat.
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I'd like to ask for a replacement.
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Now say it naturally.
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I'd like to ask for a replacement.
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Great.
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If the problem is with a product, a replacement may be better.
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If you don't want the product, a refund may be better.
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Answer out loud.
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Would you prefer a refund or a replacement?
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Nice.
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You can say, I'd prefer a refund or I'd prefer a replacement.
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Let's practice responding to common questions.
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Question 1.
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When did the problem start?
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Good.
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You can answer, it started this morning.
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Question 2.
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Have you tried restarting the device?
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Nice.
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You can answer, yes, I have, but it still doesn't work.
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Repeat that answer.
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Yes, I have, but it still doesn't work.
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Great.
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That is very useful customer service English.
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Now mini-roleplay.
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You're the customer.
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Marco is the agent.
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Answer out loud.
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Thanks for calling customer service.
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How can I help you today?
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Good.
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You can say, I'd like to report an issue with my service.
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Could you give me your account number, please?
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Nice.
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You can say, sure, my account number is 4829.
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What seems to be the problem?
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Great.
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You can say, I'm having a connection problem.
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It started this morning.
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Let me check that for you.
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Good.
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You can say, thank you.
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I appreciate it.
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Now, let's make it a little more natural.
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Sometimes you need to explain the issue clearly, but not too long.
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A good customer service sentence has three parts.
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The problem, the time, and what you need.
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Listen.
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I'm having a connection problem.
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It started this morning.
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Could you please help me fix it?
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Repeat the three-part answer.
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I'm having a connection problem.
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It started this morning.
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Could you please help me fix it?
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Excellent.
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Now use your own voice.
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Say the problem, the time, and what you need.
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Very good.
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Even if it wasn't perfect, you practiced real speaking.
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Now, final role play.
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This time, try to answer faster and more naturally.
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You're the customer.
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Customer service.
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This is Jennifer.
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How can I help you?
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Could you please give me your account number?
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Thank you.
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What issue are you having?
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I'm sorry about that.
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Have you tried restarting the device?
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Okay, let me check that for you.
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It looks like we can offer a refund or a replacement.
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Which would you prefer?
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Great, I can help you with that today.
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Relieved.
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Nice work.
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You handled a whole customer service call.
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Now, quick recap.
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Repeat these important phrases one more time.
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I'd like to report an issue.
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I'd like to report an issue.
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My account number is 4829.
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I'm having a connection problem.
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Could you please help me fix it?
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I'd like to ask for a refund.
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I'd like to ask for a replacement.
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Excellent.
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These are real phrases you can use.
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For today's comment challenge, write this sentence.
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I'd like to ask for a blank.
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Say your sentence first.
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I'd like to ask for a blank.
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Then write it in the comments.
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You can write refund, replacement, update, or solution.
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If you spoke out loud today, you did something important.
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You trained your mouth, your ears, and your confidence.
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Like this video, subscribe to English Easy Flow, and continue with another lesson to keep your speaking moving.
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Remember, you don't need perfect English to make a clear phone call.
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You need calm phrases, a little practice, and the courage to start.
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conversation is waiting for you, so you can speak English a little more naturally.
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See you in the next English Easy Flow practice.
Почему стоит практиковать разговор с этим видео?
Практика разговорного английского является ключевым элементом в обучении языку, особенно когда речь идет о взаимодействии с клиентским обслуживанием. Это видео предлагает пошаговое руководство, что помогает не только запомнить полезные фразы, но и развивать уверенность в разговоре на английском. Когда вы слушаете, повторяете и говорите вместе с аудиоматериалом, вы активируете свои речевые навыки и улучшаете свое произношение. Такой подход называется shadowing английский или теневая речь. Он позволяет вам подражать естественной речи носителей языка и развивать свои способности к спонтанному общению.
Грамматика и выражения в контексте
В видео используются несколько ключевых грамматических конструкций и выражений, которые являются незаменимыми при общении с клиентским обслуживанием:
- I’d like to report an issue. — Это выражение помогает начать разговор вежливо и ясно обозначить проблему.
- My account number is [номер]. — Эта конструкция позволяет вам четко сообщить вашему собеседнику важную информацию о вашем аккаунте.
- How can I help you? — Вопрос от оператора, который указывает на готовность оказать помощь. Вы можете использовать его, чтобы инициировать разговор.
- I have a connection problem. — Употребление этой фразы помогает уточнить суть вашей проблемы.
- Can I get a refund or a replacement? — Запрос на возврат или замену товара — распространенная ситуация, которую необходимо знать.
Изучая эти фразы, вы сможете лучше справляться с ситуациями, связанными с клиентским обслуживанием, и улучшить свою практику разговорного английского.
Распространенные ловушки произношения
Работая над произношением, важно обращать внимание на некоторые слова и фразы, которые могут вызвать трудности:
- Issue — это слово может произноситься неправильно, если не обращать внимания на мягкое "ш".
- Account number — важно произносить числа четко и медленно, чтобы операторы могли их записать.
- Refund и replacement — произношение этих слов может быть сложным, поэтому практика повторения поможет избежать ошибок.
Обращая внимание на эти аспекты, вы сможете избежать распространенных ошибок и улучшить свои навыки в shadow speech, что делает вашу речевую практику более эффективной.
Что такое техника Shadowing?
Shadowing — это научно обоснованная техника изучения языка, изначально разработанная для подготовки профессиональных переводчиков и популяризированная полиглотом доктором Александром Аргуэльесом. Метод прост, но эффективен: вы слушаете аудио на английском от носителей языка и немедленно повторяете вслух — как тень, следующая за говорящим с задержкой в 1–2 секунды. В отличие от пассивного прослушивания или грамматических упражнений, Shadowing заставляет мозг и мышцы рта одновременно обрабатывать и воспроизводить реальные речевые паттерны. Исследования показывают, что это значительно улучшает точность произношения, интонацию, ритм, связную речь, понимание на слух и беглость речи — что делает его одним из самых эффективных методов для подготовки к IELTS Speaking и реального общения на английском.