Shadowing-Übung: How to interview a client - Englisch Sprechen Lernen mit YouTube

C1
Hello massage nurse today I'm going to be doing a video
⏸ Pausiert
134 Sätze
Wenn Sätze zu kurz oder zu lang sind, klicke auf Edit, um sie anzupassen.
1
Hello massage nurse today I'm going to be doing a video
2
on how to interview a client on tips on how to interview a client
3
and it was one of my students that asked me
4
so this was for you Miguel to me the most important question
5
that you ask a client you know
6
when you first start interviewing them is have you ever had a massage before
7
because that way it'll tell you how much time you're going to need to spend doing a little bit more explanation.
8
So once I get that out of the way,
9
then I know, okay, so instead of having,
10
if they've had a massage before,
11
then I only need three minutes to explain things to them.
12
But if they've never had a massage before,
13
then I'm going to need a little bit of extra time.
14
And that's another thing that it differs.
15
If you're self-employed, like, you know,
16
I've been for 33 years,
17
I can usually set, you know,
18
half an hour in between my clients 15 minutes to for the interview
19
but if you work for a chain or a spa
20
or you know you work for somebody else you might not have
21
that luxury so make sure
22
that your questions are precise it's best not to ask open-ended
23
questions like don't say uh does your back hurt once they
24
tell you you know uh their backers does your back hurt
25
say can you tell me more about where you feel the pain.
26
Ask them more elaborate questions where they have to give you an explanation so that way you can find out more.
27
And you always want to do some reflective listening.
28
Reflective listening is really very important especially for those of you that work for somebody else and I'll explain to you why.
29
Because you can always document that you ask your client.
30
Let's say somebody comes in and they tell you,
31
you know, my shoulder hurts.
32
And you go, tell me more about your shoulder hurting.
33
You go, well, they tell you,
34
well, it hurts when I shampoo my hair.
35
And then you reflective listening to them will be,
36
oh, so let me understand this.
37
If I understand this correctly,
38
every time you raise your arm to shampoo or to do anything that extends your arm,
39
it hurts and then they agree.
40
And then you say, okay,
41
would you like for me to spend 10 minutes extra on your shoulder and take away maybe from another area?
42
And if they agree and say yes, then you document that
43
because I've had students let me know that clients complained
44
that they didn't give them a full body massage or
45
that they didn't spend enough time you know somewhere else but
46
if you reflective listening if you were reflective listening to them
47
and giving them back the information where they have to agree with you not
48
that they have to agree with you I shouldn't say that
49
but you know where they do agree with you then you can document
50
that and you you're covering yourself so it's always important to speak clearly you know
51
and straight so that way you know exactly what you're going to do
52
and you explain to them what you're going to do
53
and they're going to agree and
54
that way you know you're more clear on what you're going to do during
55
that 50 minutes some I know some some spas
56
or some chains only work 50 minutes or if it's an hour
57
if you're a private you know and you want to go extra,
58
make sure you clear all that up before your client gets on the table.
59
One of the reasons that I like to start supine is
60
because they're face up and you can see their facial expressions and they might want to talk a little bit.
61
They might want to interact a little bit more with you.
62
And it's better when, you know,
63
when they're supine than when they're prone.
64
When they're prone, it's difficult to hear what they're saying and it's difficult for them to talk.
65
So, like I said, that's one of the reasons why I start supine
66
and because I always like to do the neck and shoulders and relax that area first and then go to the,
67
you know, to the face before you go to the feet.
68
So, another thing
69
that you must is ask the client before they lay on the table do you have any questions
70
that way you open the door like
71
if it's a first-time client you know maybe there's something
72
that you didn't answer for them
73
and they might need to you know to ask you now and it creates that communication because communication
74
and trust is so important, especially with returning clients.
75
However, if you work in a spa or in an airport where you're never going to see that client again,
76
you know, I've heard that too.
77
You know, I have a lady from Jamaica that she says,
78
you know, she only sees those clients one time,
79
you know, and that's it.
80
So find out what they want,
81
what they're expecting out of the massage,
82
and then explain to them what you believe,
83
how the massage is going to help them.
84
I always tell my clients realistically,
85
you know, I believe like if they have an injury,
86
realistically, you know, I believe that you're probably going to need to come back two
87
or three times before you start feeling better.
88
And, you know, if they're in for a relaxation massage,
89
you know, massage should be relaxing.
90
So I suggest, you know,
91
that you kind of tune in and
92
take deep breaths and relax
93
and you know it's like you want to give feedback to your client about what you
94
and how you feel and what you believe in massage can do for them
95
because you're planting seeds you know you're re maybe even re-educating you know some beliefs
96
that they might have that maybe you can clear up some of those questions for them
97
but like I said always at the end
98
and make sure that you speak clearly
99
and tell them what you're going to do and how you're going to accommodate to better service them.
100
And I also want to talk like if you were the client,
101
you know, if you are the client or you know your clients,
102
you know, this happened 20 years ago to me
103
and it was the best thing I've learned from my clients I had a couple
104
that just moved in from from Austin to to El Paso and they scheduled
105
three massages with three different massage therapists and
106
when they came in with me they told me you know we're interviewing massage therapists
107
and we want to pick the best one because you're going to be part of our budget.
108
You know, we're going to put aside every month to come see you.
109
And like I said, it was a couple.
110
So it was, you know, it's an expense.
111
She says, you know, this is part of our expense for,
112
you know, going to the,
113
for our budget to go to the dentist or the optometrist or,
114
you know, whatever health appointments they may have, chiropractor.
115
So to me, it's so important for clients to interview different massage therapists.
116
There is nothing
117
wrong with that you know clients should be knowing more about you especially
118
if it's going to be a long-term relationship they should be able to interview different massage therapists
119
and you should go with somebody you feel comfortable with somebody you connect with
120
and you know some clients like to talk a lot some clients don't
121
and as a as a therapist you must stay you know
122
within the comfort level of the client you know don't promote
123
any talking once they're you know to the contrary promote them being quiet
124
so they can go within so anyway I could go on talking forever about this
125
so I just wanted to give you these tips again you
126
know first question have you ever had a massage before
127
and then do the medical history
128
and then do the interview always reiterate you know reflective listen you know
129
that you were listening to what their needs are
130
and then at the end right before they get on the
131
table tell them you know are you okay with me doing x y
132
and z
133
and ask them have you ever do you have any questions do you have any questions for me
134
so i hope this helps till the next time create a great day

App herunterladen

KI-Bewertung für jeden gesprochenen Satz

Zum Download scannen
Zum Download scannen
Download on theApp Store
Get it onGoogle Play
TRENDING

Beliebt

Warum Sie mit diesem Video das Sprechen üben sollten

Die Kunst des Interviewens spielt eine entscheidende Rolle, nicht nur im Bereich der Massage, sondern auch in verschiedenen professionellen Kontexten. Wenn Sie Englisch lernen mit YouTube möchten, eignet sich dieses Video besonders gut, um Ihre Sprechfähigkeiten zu verbessern. Durch die Analyse der Interviewtechniken und der darauf basierenden Fragen können Sie wertvolle Erfahrungen sammeln, die Ihr Verständnis und Ihre Kommunikationsfähigkeiten stärken. Praktische Gespräche helfen Ihnen nicht nur, die Sprache zu beherrschen, sondern auch, selbstbewusster aufzutreten und komplexere Themen zu diskutieren.

Grammatik & Ausdrücke im Kontext

In diesem Video werden mehrere wichtige Sprachstrukturen verwendet, die für das effektive Interviewen von Klienten von Bedeutung sind. Hier sind einige Beispiele:

  • „Haben Sie schon einmal eine Massage gehabt?“ – Dies ist eine direkte Frage, die spezifische Informationen anfordert. Solche Fragen helfen, das Gespräch präzise zu steuern.
  • „Könnten Sie mir mehr über den Schmerz in Ihrem Rücken erzählen?“ – Diese Art von Frage regt den Klienten an, ausführlicher zu antworten, und fördert einen tiefgehenden Austausch.
  • „Möchten Sie, dass ich Ihnen zehn zusätzliche Minuten an dieser Stelle widme?“ – Hier zeigt sich die Fähigkeit, auf die Bedürfnisse des Klienten einzugehen, was wichtig für eine gute Kommunikation ist.

Indem Sie solche Strukturen durch Englisch sprechen üben und sie im Shadow Speech-Ansatz nachahmen, können Sie Ihr Sprachniveau erheblich steigern.

Gemeinsame Aussprachefallen

Ein weiteres wichtiges Element beim Englische Aussprache verbessern ist die Aufmerksamkeit für unterschiedliche Aussprachen und Klänge. Im Video gibt es einige Wörter, die für Lernende eine Herausforderung darstellen können:

  • „Erklären“ – Achten Sie darauf, den mittleren Vokal ordentlich auszusprechen, um Missverständnisse zu vermeiden.
  • „Reflektives Zuhören“ – Die Verbindung zwischen dem Klang der Worte und der Bedeutung kann besonders knifflig sein.
  • „Klient“ – Achten Sie auf die Betonung, um die Kommunikation klar zu halten.

Durch aktives Englisch Shadowing in Verbindung mit der Analyse dieser Wörter können Sie Ihre Aussprache gezielt verbessern. Nehmen Sie sich die Zeit, die Aussprache nachzuahmen, um Ihre Sprachfertigkeiten weiter auszubauen.

Was ist die Shadowing-Technik?

Shadowing ist eine wissenschaftlich fundierte Sprachlerntechnik, die ursprünglich für die professionelle Dolmetscherausbildung entwickelt und durch den Polyglotten Dr. Alexander Arguelles populär gemacht wurde. Die Methode ist einfach aber wirkungsvoll: Du hörst englisches Audio von Muttersprachlern und wiederholst es sofort laut — wie ein Schatten, der dem Sprecher mit nur 1–2 Sekunden Verzögerung folgt. Anders als passives Hören oder Grammatikübungen zwingt Shadowing dein Gehirn und deine Mundmuskulatur, gleichzeitig echte Sprachmuster zu verarbeiten und zu reproduzieren. Studien zeigen, dass es Aussprachegenauigkeit, Intonation, Rhythmus, verbundene Sprache, Hörverständnis und Sprechflüssigkeit signifikant verbessert — was es zu einer der effektivsten Methoden für die IELTS Speaking-Vorbereitung und reale englische Kommunikation macht.

☕ Kauf uns einen Kaffee