Pratique du Shadowing: How to interview a client - Apprendre l'anglais à l'oral avec la vidéo
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134 phrases
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Hello massage nurse today I'm going to be doing a video
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on how to interview a client on tips on how to interview a client
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and it was one of my students that asked me
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so this was for you Miguel to me the most important question
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that you ask a client you know
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when you first start interviewing them is have you ever had a massage before
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because that way it'll tell you how much time you're going to need to spend doing a little bit more explanation.
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So once I get that out of the way,
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then I know, okay, so instead of having,
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if they've had a massage before,
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then I only need three minutes to explain things to them.
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But if they've never had a massage before,
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then I'm going to need a little bit of extra time.
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And that's another thing that it differs.
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If you're self-employed, like, you know,
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I've been for 33 years,
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I can usually set, you know,
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half an hour in between my clients 15 minutes to for the interview
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but if you work for a chain or a spa
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or you know you work for somebody else you might not have
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that luxury so make sure
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that your questions are precise it's best not to ask open-ended
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questions like don't say uh does your back hurt once they
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tell you you know uh their backers does your back hurt
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say can you tell me more about where you feel the pain.
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Ask them more elaborate questions where they have to give you an explanation so that way you can find out more.
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And you always want to do some reflective listening.
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Reflective listening is really very important especially for those of you that work for somebody else and I'll explain to you why.
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Because you can always document that you ask your client.
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Let's say somebody comes in and they tell you,
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you know, my shoulder hurts.
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And you go, tell me more about your shoulder hurting.
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You go, well, they tell you,
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well, it hurts when I shampoo my hair.
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And then you reflective listening to them will be,
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oh, so let me understand this.
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If I understand this correctly,
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every time you raise your arm to shampoo or to do anything that extends your arm,
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it hurts and then they agree.
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And then you say, okay,
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would you like for me to spend 10 minutes extra on your shoulder and take away maybe from another area?
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And if they agree and say yes, then you document that
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because I've had students let me know that clients complained
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that they didn't give them a full body massage or
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that they didn't spend enough time you know somewhere else but
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if you reflective listening if you were reflective listening to them
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and giving them back the information where they have to agree with you not
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that they have to agree with you I shouldn't say that
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but you know where they do agree with you then you can document
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that and you you're covering yourself so it's always important to speak clearly you know
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and straight so that way you know exactly what you're going to do
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and you explain to them what you're going to do
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and they're going to agree and
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that way you know you're more clear on what you're going to do during
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that 50 minutes some I know some some spas
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or some chains only work 50 minutes or if it's an hour
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if you're a private you know and you want to go extra,
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make sure you clear all that up before your client gets on the table.
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One of the reasons that I like to start supine is
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because they're face up and you can see their facial expressions and they might want to talk a little bit.
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They might want to interact a little bit more with you.
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And it's better when, you know,
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when they're supine than when they're prone.
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When they're prone, it's difficult to hear what they're saying and it's difficult for them to talk.
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So, like I said, that's one of the reasons why I start supine
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and because I always like to do the neck and shoulders and relax that area first and then go to the,
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you know, to the face before you go to the feet.
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So, another thing
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that you must is ask the client before they lay on the table do you have any questions
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that way you open the door like
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if it's a first-time client you know maybe there's something
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that you didn't answer for them
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and they might need to you know to ask you now and it creates that communication because communication
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and trust is so important, especially with returning clients.
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However, if you work in a spa or in an airport where you're never going to see that client again,
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you know, I've heard that too.
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You know, I have a lady from Jamaica that she says,
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you know, she only sees those clients one time,
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you know, and that's it.
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So find out what they want,
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what they're expecting out of the massage,
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and then explain to them what you believe,
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how the massage is going to help them.
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I always tell my clients realistically,
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you know, I believe like if they have an injury,
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realistically, you know, I believe that you're probably going to need to come back two
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or three times before you start feeling better.
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And, you know, if they're in for a relaxation massage,
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you know, massage should be relaxing.
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So I suggest, you know,
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that you kind of tune in and
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take deep breaths and relax
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and you know it's like you want to give feedback to your client about what you
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and how you feel and what you believe in massage can do for them
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because you're planting seeds you know you're re maybe even re-educating you know some beliefs
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that they might have that maybe you can clear up some of those questions for them
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but like I said always at the end
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and make sure that you speak clearly
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and tell them what you're going to do and how you're going to accommodate to better service them.
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And I also want to talk like if you were the client,
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you know, if you are the client or you know your clients,
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you know, this happened 20 years ago to me
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and it was the best thing I've learned from my clients I had a couple
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that just moved in from from Austin to to El Paso and they scheduled
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three massages with three different massage therapists and
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when they came in with me they told me you know we're interviewing massage therapists
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and we want to pick the best one because you're going to be part of our budget.
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You know, we're going to put aside every month to come see you.
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And like I said, it was a couple.
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So it was, you know, it's an expense.
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She says, you know, this is part of our expense for,
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you know, going to the,
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for our budget to go to the dentist or the optometrist or,
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you know, whatever health appointments they may have, chiropractor.
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So to me, it's so important for clients to interview different massage therapists.
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There is nothing
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wrong with that you know clients should be knowing more about you especially
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if it's going to be a long-term relationship they should be able to interview different massage therapists
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and you should go with somebody you feel comfortable with somebody you connect with
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and you know some clients like to talk a lot some clients don't
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and as a as a therapist you must stay you know
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within the comfort level of the client you know don't promote
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any talking once they're you know to the contrary promote them being quiet
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so they can go within so anyway I could go on talking forever about this
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so I just wanted to give you these tips again you
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know first question have you ever had a massage before
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and then do the medical history
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and then do the interview always reiterate you know reflective listen you know
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that you were listening to what their needs are
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and then at the end right before they get on the
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table tell them you know are you okay with me doing x y
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and z
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and ask them have you ever do you have any questions do you have any questions for me
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so i hope this helps till the next time create a great day
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Vocabulaire et conseils d’expression pour cette leçon
Cette leçon d’expression orale de niveau C1 s’appuie sur la vidéo « How to interview a client ». Les mots qui reviennent le plus souvent : client, massage, reflective, listening, interview. Cette vidéo contient 134 phrases et 1444 mots à répéter en shadowing. La partie parlée dure 7:56. Le locuteur parle vite, environ 182 mots par minute : attendez-vous à des liaisons et à des sons réduits. 88 % des mots font partie des 3 000 mots les plus courants en anglais ; le reste mérite d’être vu avant de commencer.
Vocabulaire clé de cette vidéo
Les 15 mots les plus avancés de la vidéo, avec leur prononciation et leur sens :
| Mot | Prononciation | Sens |
|---|---|---|
| massage nom | /məˈsɑ(d)ʒ/ | massage |
| reflective adjectif | /ɹɪˈflɛktɪv/ | réflectif |
| therapist nom | /ˈθɛɹəpɪst/ | thérapeute |
| supine adjectif | /ˌsuˈpaɪn/ | supinal |
| realistically adverbe | réalistement | |
| shampoo nom | /ʃæmˈpuː/ | shampoing, shampooing |
| prone adjectif | /pɹəʊn/ | couché sur le ventre |
| chiropractor nom | /ˈkaɪ.ɹəˌpɹæk.tə(ɹ)/ | chiropracteur, chiropractrice |
| optometrist nom | /ɑpˈtɑmətɹɪst/ | optométriste |
| reiterate verbe | /ɹiːˈɪt.ə.ɹeɪt/ | réitérer |
| relaxation nom | /rᵻˌlækˈseɪ.ʃən/ | relaxation, détente |
| dentist nom | /ˈdɛntɪst/ | dentiste |
| educate verbe | /ˈɛd͡ʒ.əˌkeɪt/ | éduquer |
| spa nom | /ˈspɑ/ | ville d'eau, spa |
| employ verbe | /ɪmˈplɔɪ/ | employer, embaucher |
Les verbes à particule que vous entendrez
| Mot | Prononciation | Sens |
|---|---|---|
| find out verbe | découvrir, savoir | |
| come back verbe | revenir | |
| take away verbe | /ˌteɪk əˈweɪ/ | retirer |
Prononciation à surveiller
Le locuteur utilise 43 contractions et formes réduites, comme you're, they're, I've. Prononcez-les sous leur forme courte, telles que vous les entendez.
- Les sons « sh » et « zh »: massage /məˈsɑ(d)ʒ/, shampoo /ʃæmˈpuː/, relaxation /rᵻˌlækˈseɪ.ʃən/
- Mots longs — placez bien l’accent: chiropractor /ˈkaɪ.ɹəˌpɹæk.tə(ɹ)/, optometrist /ɑpˈtɑmətɹɪst/, reiterate /ɹiːˈɪt.ə.ɹeɪt/, accommodate /əˈkɑməˌdeɪt/, elaborate /ɪˈlæb.ə.ɹeɪt/
Les sons difficiles pour les francophones :
- /r/ anglais — langue recourbée, sans frotter la gorge: reflective /ɹɪˈflɛktɪv/, therapist /ˈθɛɹəpɪst/, prone /pɹəʊn/, chiropractor /ˈkaɪ.ɹəˌpɹæk.tə(ɹ)/, optometrist /ɑpˈtɑmətɹɪst/
Comment s’entraîner avec cette vidéo
- Écoutez la vidéo en entier une fois sans parler et notez les mots que vous ne connaissez pas.
- Commencez à la vitesse 0,75×, répétez phrase par phrase, puis revenez à la vitesse normale quand cela devient facile.
- Enregistrez-vous et comparez avec l’original, en faisant attention à des mots comme massage, reflective, therapist.
Qu'est-ce que la technique du Shadowing ?
Le Shadowing est une technique d'apprentissage des langues fondée sur la science, développée à l'origine pour la formation des interprètes professionnels. Le principe est simple mais puissant : vous écoutez de l'anglais natif et le répétez immédiatement à voix haute — comme une ombre suivant le locuteur avec un décalage de 1 à 2 secondes. Les recherches montrent une amélioration significative de la précision de la prononciation, de l'intonation, du rythme, des liaisons, de la compréhension orale et de la fluidité.