Shadowing-Übung: Essential Questions to Ask during stakeholder Interviews and Workshops - Business Analyst Techniques - Englisch Sprechen Lernen mit YouTube

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Hey everybody, welcome back to another business analysis video.
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Hey everybody, welcome back to another business analysis video.
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In today's video, we'll be exploring the topic,
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what questions do I ask during stakeholder interviews?
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As business analysts, part of our work is to speak with stakeholders,
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to draw out requirements and to understand stakeholder processes
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but before we have these meetings we need to prepare questions
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why are we going to these meetings first we need to understand what is the purpose of the meeting
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and what questions
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and information am i trying to draw out from the stakeholder i decided to do this
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because i had a person contact me to ask about a project
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that she's doing
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and she was asking what sort of questions should I ask
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in my interviews I don't know how to think of the
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questions I don't know how to ask I don't know what I'm asking
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and as newbie business analysts
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and experienced business analysts it can be quite challenging to think
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about what questions you're asking during these interview sessions with your stakeholders
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and you might also worry to not miss out certain information that you're trying to draw from the stakeholder.
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Now, before I go into today's video,
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stakeholder interviews have different reasons for having them, right?
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You could be doing that to understand their current processes.
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You could be doing the meeting to gather requirements.
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You could be doing the meetings to verify requirements and various other reasons.
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Right?
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So first you want to determine what exactly is the reason for my meeting for this stakeholder
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so as a business analyst what you want to do first
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before you have your interview with the stakeholder is to prepare
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right how do you prepare you want to research your stakeholder
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you want to know who is your stakeholder what is their role what are their pain points
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and what do they expect from the project so obviously you want to prepare before you go into that meeting.
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So there are so many different types of questions to ask in your stakeholder interview meetings.
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I'll cover two types today but there are so many other different types.
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If you'd like to know the various other types with real
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life examples click the link in description box to have access to an ebook
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that really really specifies all the various types of questions you can ask together with project examples.
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Okay so let's go back into the types of questions you ask.
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There are two types I'm covering today which is open-ended questions and scenario-based questions.
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For your meetings you can start with open-ended questions such as can you describe the current process?
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What you currently do?
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Can you describe, can you walk me through your as-is process?
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Another question could be what challenges are you currently facing in your day-to-day work,
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in the tasks that are involved in the project?
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So those are two types of open-ended questions to ask during your stakeholder interviews.
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The second type is the scenario-based questions.
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You want to think of a scenario within the process that the stakeholder has possibly just explained.
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So with scenario-based questions, you are very much more specific, right?
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An example, how would you handle a claim dispute?
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So
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if we go back to the first open-ended question where it
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says can you describe the current process let's assume it has
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to do with a claims process the stakeholder has explained it you can then go
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and ask specific questions relating to that process that the stakeholder has just described how would you handle a claim um
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a little fly flying around here how would you handle a clean dispute another example is what is the process
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when a customer files multiple claims the stakeholder in your initial open-ended question could have talked about multiple claims
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that clients are able to claim
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so you want to kind of dive deep i remember in
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one of my videos i talked about asking questions diving deeper even Even though your stakeholder has explained the process,
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more questions will come up from that initial explanation of the end-to-end process of their tasks,
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of what they do on a daily basis, right?
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As a stakeholder is also talking about their process,
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they will also start to pinpoint some issues that they experience within those processes.
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And you can then further clarify those pain points.
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Coming back to the scenario-based questions.
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So those are the two types I could give an example of.
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How would you handle a process?
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How would you handle a specific impact on the process,
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such as claims disputes?
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Or what is the process when a customer files multiple claims?
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Now, once you've asked all the questions,
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you are obviously taking notes,
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typing or documenting or writing the answers to these questions.
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You want to feedback.
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Do a feedback loop with the stakeholder so that you ensure clarity of what you've just discussed with the stakeholder.
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So don't just document it and say oh thank you for your time
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and whatever and close the meeting you want to do a feedback loop how do you
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that you want to summarize what you've understood from the discussion
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you've just had this feedback loop you can do it during your meeting during your interview questions
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and you can also do it at the end of the
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meeting it's good to do a final one at the end of the meeting
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but you can also do feedback loops within between questions one example is
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so if i'm hearing you correctly you need x y
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and z right you're just trying to clarify what the stakeholder has just explained
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and they might even dive deeper and explain it a bit more
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so that you really understand what they're saying just to ensure clarity
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so always do
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that feedback loop for each of the questions you've asked of
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each of the answers you've received from the questions you've asked and then at the end of the meeting.
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So that's it for today.
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I just wanted to give those two quick examples of questions you can ask during stakeholder interviews.
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So in conclusion, please remember that stakeholder interviews are not just about asking questions.
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You're not just asking questions.
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You are trying to also understand the needs of the stakeholders.
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So don't just only focus on the questions you're going to ask, right?
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So it doesn't impact the outcome that you're trying to get from the meeting.
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Focus on actively listening to the stakeholder and understanding what their needs are.
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So that's it for today's video.
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I hope you've enjoyed that content.
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Please don't forget to like,
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subscribe and share the content.
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You never know who it might help.
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As always, thank you for watching and I'll see you in my next one.
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Peace!

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Warum das Sprechen mit diesem Video üben?

Das Üben des Sprechens mit diesem Video, das essentielle Fragen für Stakeholder-Interviews behandelt, bietet eine hervorragende Gelegenheit, Ihre Englischkenntnisse in einem geschäftlichen Kontext zu verbessern. Durch das Nachahmen der Sprechweise des Referenten können Sie nicht nur Ihr Sprachgefühl verstärken, sondern auch wichtiges Vokabular und spezifische Ausdrücke erlernen, die in Meetings und Interviews verwendet werden.

Wenn Sie Englisch Shadowing nutzen, können Sie die intonatorischen Muster und die Betonung des Referenten im Kontext aufnehmen. Dies erhöht Ihr Verständnis für den Gesprächsfluss und hilft Ihnen, selbst sicherer und überzeugender zu kommunizieren.

Grammatik & Ausdrücke im Kontext

Im Video kommen mehrere wichtige sprachliche Strukturen zur Geltung, die für Englischlernende von Bedeutung sind. Hier sind drei herausragende Strukturen:

  • Fragen stellen: Der Referent verwendet häufig offene Fragen wie „Kannst du den aktuellen Prozess beschreiben?“ Diese Struktur fördert ein tiefes Eingehen auf Themen und regt zur Diskussion an.
  • Szenarien beschreiben: Die Formulierung „Wie würdest du mit einem Anspruchsstreit umgehen?“ ist ein Beispiel für eine situationsbezogene Frage, die dazu anregt, über konkrete Abläufe nachzudenken.
  • Eigenes Verständnis reflektieren: Aussagen wie „Was sind deine größten Herausforderungen?“ eröffnen den Gesprächspartnern die Möglichkeit, persönliche Erfahrungen und Probleme zu teilen, was die Kommunikation verbessert.

Gemeinsame Aussprachefallen

Beim Hören des Videos sollten Sie auf bestimmte Wörter und Ausdrücke achten, die möglicherweise schwierig auszusprechen sind. Zum Beispiel den Begriff „Stakeholder“, der in der Geschäftswelt häufig verwendet wird. Beachten Sie auch, dass die Betonung auf bestimmten Silben wichtig ist, um Missverständnisse zu vermeiden. Die Verwendung des Begriffs „requirements“ kann ebenfalls herausfordernd sein; achten Sie darauf, das „r“ korrekt auszusprechen, um klar verstanden zu werden.

Zusätzlich sind die verschiedenen Akzentuierungen im Englischen ein Bereich, der beim shadow speak geübt werden sollte. Versuchen Sie, den natürlichen Fluss der Sprache nachzuahmen, um Ihre eigene Aussprache zu verbessern. Melden Sie sich als Teilnehmer an Diskussionen an, um Ihre Fähigkeiten im shadowspeak zu vertiefen und mehr Vertrauen in Ihre Sprechfähigkeit zu gewinnen.

Was ist die Shadowing-Technik?

Shadowing ist eine wissenschaftlich fundierte Sprachlerntechnik, die ursprünglich für die professionelle Dolmetscherausbildung entwickelt und durch den Polyglotten Dr. Alexander Arguelles populär gemacht wurde. Die Methode ist einfach aber wirkungsvoll: Du hörst englisches Audio von Muttersprachlern und wiederholst es sofort laut — wie ein Schatten, der dem Sprecher mit nur 1–2 Sekunden Verzögerung folgt. Anders als passives Hören oder Grammatikübungen zwingt Shadowing dein Gehirn und deine Mundmuskulatur, gleichzeitig echte Sprachmuster zu verarbeiten und zu reproduzieren. Studien zeigen, dass es Aussprachegenauigkeit, Intonation, Rhythmus, verbundene Sprache, Hörverständnis und Sprechflüssigkeit signifikant verbessert — was es zu einer der effektivsten Methoden für die IELTS Speaking-Vorbereitung und reale englische Kommunikation macht.

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