Pratica di Shadowing: Essential Questions to Ask during stakeholder Interviews and Workshops - Business Analyst Techniques - Impara a parlare inglese con YouTube

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Hey everybody, welcome back to another business analysis video.
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Hey everybody, welcome back to another business analysis video.
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In today's video, we'll be exploring the topic,
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what questions do I ask during stakeholder interviews?
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As business analysts, part of our work is to speak with stakeholders,
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to draw out requirements and to understand stakeholder processes
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but before we have these meetings we need to prepare questions
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why are we going to these meetings first we need to understand what is the purpose of the meeting
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and what questions
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and information am i trying to draw out from the stakeholder i decided to do this
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because i had a person contact me to ask about a project
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that she's doing
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and she was asking what sort of questions should I ask
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in my interviews I don't know how to think of the
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questions I don't know how to ask I don't know what I'm asking
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and as newbie business analysts
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and experienced business analysts it can be quite challenging to think
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about what questions you're asking during these interview sessions with your stakeholders
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and you might also worry to not miss out certain information that you're trying to draw from the stakeholder.
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Now, before I go into today's video,
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stakeholder interviews have different reasons for having them, right?
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You could be doing that to understand their current processes.
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You could be doing the meeting to gather requirements.
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You could be doing the meetings to verify requirements and various other reasons.
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Right?
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So first you want to determine what exactly is the reason for my meeting for this stakeholder
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so as a business analyst what you want to do first
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before you have your interview with the stakeholder is to prepare
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right how do you prepare you want to research your stakeholder
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you want to know who is your stakeholder what is their role what are their pain points
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and what do they expect from the project so obviously you want to prepare before you go into that meeting.
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So there are so many different types of questions to ask in your stakeholder interview meetings.
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I'll cover two types today but there are so many other different types.
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If you'd like to know the various other types with real
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life examples click the link in description box to have access to an ebook
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that really really specifies all the various types of questions you can ask together with project examples.
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Okay so let's go back into the types of questions you ask.
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There are two types I'm covering today which is open-ended questions and scenario-based questions.
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For your meetings you can start with open-ended questions such as can you describe the current process?
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What you currently do?
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Can you describe, can you walk me through your as-is process?
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Another question could be what challenges are you currently facing in your day-to-day work,
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in the tasks that are involved in the project?
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So those are two types of open-ended questions to ask during your stakeholder interviews.
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The second type is the scenario-based questions.
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You want to think of a scenario within the process that the stakeholder has possibly just explained.
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So with scenario-based questions, you are very much more specific, right?
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An example, how would you handle a claim dispute?
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So
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if we go back to the first open-ended question where it
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says can you describe the current process let's assume it has
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to do with a claims process the stakeholder has explained it you can then go
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and ask specific questions relating to that process that the stakeholder has just described how would you handle a claim um
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a little fly flying around here how would you handle a clean dispute another example is what is the process
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when a customer files multiple claims the stakeholder in your initial open-ended question could have talked about multiple claims
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that clients are able to claim
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so you want to kind of dive deep i remember in
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one of my videos i talked about asking questions diving deeper even Even though your stakeholder has explained the process,
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more questions will come up from that initial explanation of the end-to-end process of their tasks,
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of what they do on a daily basis, right?
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As a stakeholder is also talking about their process,
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they will also start to pinpoint some issues that they experience within those processes.
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And you can then further clarify those pain points.
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Coming back to the scenario-based questions.
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So those are the two types I could give an example of.
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How would you handle a process?
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How would you handle a specific impact on the process,
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such as claims disputes?
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Or what is the process when a customer files multiple claims?
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Now, once you've asked all the questions,
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you are obviously taking notes,
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typing or documenting or writing the answers to these questions.
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You want to feedback.
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Do a feedback loop with the stakeholder so that you ensure clarity of what you've just discussed with the stakeholder.
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So don't just document it and say oh thank you for your time
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and whatever and close the meeting you want to do a feedback loop how do you
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that you want to summarize what you've understood from the discussion
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you've just had this feedback loop you can do it during your meeting during your interview questions
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and you can also do it at the end of the
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meeting it's good to do a final one at the end of the meeting
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but you can also do feedback loops within between questions one example is
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so if i'm hearing you correctly you need x y
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and z right you're just trying to clarify what the stakeholder has just explained
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and they might even dive deeper and explain it a bit more
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so that you really understand what they're saying just to ensure clarity
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so always do
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that feedback loop for each of the questions you've asked of
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each of the answers you've received from the questions you've asked and then at the end of the meeting.
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So that's it for today.
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I just wanted to give those two quick examples of questions you can ask during stakeholder interviews.
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So in conclusion, please remember that stakeholder interviews are not just about asking questions.
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You're not just asking questions.
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You are trying to also understand the needs of the stakeholders.
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So don't just only focus on the questions you're going to ask, right?
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So it doesn't impact the outcome that you're trying to get from the meeting.
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Focus on actively listening to the stakeholder and understanding what their needs are.
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So that's it for today's video.
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I hope you've enjoyed that content.
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Please don't forget to like,
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subscribe and share the content.
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You never know who it might help.
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As always, thank you for watching and I'll see you in my next one.
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Peace!

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Perché praticare il parlare con questo video?

Praticare la conversazione in inglese è un aspetto cruciale per migliorare le proprie competenze linguistiche. Questo video offre un'ottima opportunità per esplorare le domande da porre durante le interviste con gli stakeholders, un contesto molto realistico e pratico nel mondo degli affari. Durante l'apprendimento, è importante non solo ascoltare, ma anche imitare il discorso, e il concetto di shadowspeak può essere particolarmente utile qui. Utilizzando il shadow speech, gli studenti possono apprendere come formulare domande aperte e basate su scenari in modo naturale, migliorando così le loro abilità comunicative e la comprensione del contesto.

Grammatica ed espressioni nel contesto

Nel video, il relatore usa diverse strutture grammaticali e espressioni che possono arricchire il tuo vocabolario. Ecco alcuni elementi chiave:

  • Domande aperte: Frasi come "Puoi descrivere il processo attuale?" sono esempi di come formulare domande che richiedono risposte dettagliate, idealmente per l'apprendimento attraverso la pratica di conversazione in inglese.
  • Domande basate su scenari: L'uso di frasi come "Come gestiresti una disputa di reclamo?" fornisce un modo per entrare nel dettaglio e sviluppare una conversazione più profonda sulle sfide reali.
  • Verbi al presente: Il relatore utilizza frequentemente il presente per descrivere processi attuali, il che è fondamentale per il linguaggio quotidiano in un contesto professionale.

Trappole comuni nella pronuncia

Alcune parole e frasi nel video possono risultare difficili da pronunciare, quindi è utile prestare attenzione a queste trappole di pronuncia:

  • Stakeholder: Questo termine è spesso mal pronunciato; fai attenzione a mantenere la corretta enfasi sulla seconda sillaba.
  • Interviste: Ricorda di pronunciare chiaramente la 't' e la 'v' nella parola, poiché alcune lingue possono confondere questi suoni.
  • Processo: Può essere difficile separare le sillabe; praticare la pronuncia in modo chiaro aiuta a migliorare la fluidità.

Utilizzando queste tecniche e prestando attenzione alle strutture grammaticali, gli studenti possono davvero migliorare nel parlare in inglese attraverso l'imitazione e la pratica di conversazione in inglese. Incorporare il shadowspeaks nelle vostre sessioni di studio porterà a un significativo miglioramento delle vostre competenze linguistiche.

Cos'è la tecnica dello Shadowing?

Shadowing è una tecnica di apprendimento delle lingue supportata da studi scientifici, originariamente sviluppata per la formazione dei traduttori professionisti e resa popolare dal poliglotta Dr. Alexander Arguelles. Il metodo è semplice ma potente: ascolti un audio in inglese di madrelingua e lo ripeti immediatamente ad alta voce — come un'ombra che segue il parlante con un ritardo di solo 1–2 secondi. A differenza dell'ascolto passivo o degli esercizi di grammatica, lo shadowing costringe il tuo cervello e i muscoli della bocca a elaborare e riprodurre simultaneamente i modelli di discorso reale. La ricerca dimostra che migliora significativamente la precisione della pronuncia, l'intonazione, il ritmo, il discorso connesso, la comprensione dell'ascolto e la fluidità del parlato — rendendolo uno dei metodi più efficaci per la preparazione alla prova di speaking dell'IELTS e per la comunicazione reale in inglese.

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