跟读练习: Essential Questions to Ask during stakeholder Interviews and Workshops - Business Analyst Techniques - 通过YouTube学习英语口语
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Hey everybody, welcome back to another business analysis video.
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Hey everybody, welcome back to another business analysis video.
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In today's video, we'll be exploring the topic,
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what questions do I ask during stakeholder interviews?
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As business analysts, part of our work is to speak with stakeholders,
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to draw out requirements and to understand stakeholder processes
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but before we have these meetings we need to prepare questions
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why are we going to these meetings first we need to understand what is the purpose of the meeting
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and what questions
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and information am i trying to draw out from the stakeholder i decided to do this
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because i had a person contact me to ask about a project
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that she's doing
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and she was asking what sort of questions should I ask
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in my interviews I don't know how to think of the
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questions I don't know how to ask I don't know what I'm asking
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and as newbie business analysts
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and experienced business analysts it can be quite challenging to think
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about what questions you're asking during these interview sessions with your stakeholders
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and you might also worry to not miss out certain information that you're trying to draw from the stakeholder.
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Now, before I go into today's video,
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stakeholder interviews have different reasons for having them, right?
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You could be doing that to understand their current processes.
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You could be doing the meeting to gather requirements.
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You could be doing the meetings to verify requirements and various other reasons.
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Right?
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So first you want to determine what exactly is the reason for my meeting for this stakeholder
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so as a business analyst what you want to do first
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before you have your interview with the stakeholder is to prepare
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right how do you prepare you want to research your stakeholder
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you want to know who is your stakeholder what is their role what are their pain points
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and what do they expect from the project so obviously you want to prepare before you go into that meeting.
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So there are so many different types of questions to ask in your stakeholder interview meetings.
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I'll cover two types today but there are so many other different types.
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If you'd like to know the various other types with real
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life examples click the link in description box to have access to an ebook
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that really really specifies all the various types of questions you can ask together with project examples.
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Okay so let's go back into the types of questions you ask.
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There are two types I'm covering today which is open-ended questions and scenario-based questions.
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For your meetings you can start with open-ended questions such as can you describe the current process?
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What you currently do?
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Can you describe, can you walk me through your as-is process?
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Another question could be what challenges are you currently facing in your day-to-day work,
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in the tasks that are involved in the project?
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So those are two types of open-ended questions to ask during your stakeholder interviews.
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The second type is the scenario-based questions.
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You want to think of a scenario within the process that the stakeholder has possibly just explained.
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So with scenario-based questions, you are very much more specific, right?
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An example, how would you handle a claim dispute?
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So
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if we go back to the first open-ended question where it
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says can you describe the current process let's assume it has
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to do with a claims process the stakeholder has explained it you can then go
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and ask specific questions relating to that process that the stakeholder has just described how would you handle a claim um
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a little fly flying around here how would you handle a clean dispute another example is what is the process
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when a customer files multiple claims the stakeholder in your initial open-ended question could have talked about multiple claims
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that clients are able to claim
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so you want to kind of dive deep i remember in
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one of my videos i talked about asking questions diving deeper even Even though your stakeholder has explained the process,
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more questions will come up from that initial explanation of the end-to-end process of their tasks,
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of what they do on a daily basis, right?
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As a stakeholder is also talking about their process,
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they will also start to pinpoint some issues that they experience within those processes.
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And you can then further clarify those pain points.
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Coming back to the scenario-based questions.
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So those are the two types I could give an example of.
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How would you handle a process?
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How would you handle a specific impact on the process,
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such as claims disputes?
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Or what is the process when a customer files multiple claims?
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Now, once you've asked all the questions,
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you are obviously taking notes,
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typing or documenting or writing the answers to these questions.
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You want to feedback.
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Do a feedback loop with the stakeholder so that you ensure clarity of what you've just discussed with the stakeholder.
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So don't just document it and say oh thank you for your time
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and whatever and close the meeting you want to do a feedback loop how do you
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that you want to summarize what you've understood from the discussion
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you've just had this feedback loop you can do it during your meeting during your interview questions
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and you can also do it at the end of the
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meeting it's good to do a final one at the end of the meeting
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but you can also do feedback loops within between questions one example is
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so if i'm hearing you correctly you need x y
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and z right you're just trying to clarify what the stakeholder has just explained
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and they might even dive deeper and explain it a bit more
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so that you really understand what they're saying just to ensure clarity
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so always do
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that feedback loop for each of the questions you've asked of
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each of the answers you've received from the questions you've asked and then at the end of the meeting.
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So that's it for today.
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I just wanted to give those two quick examples of questions you can ask during stakeholder interviews.
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So in conclusion, please remember that stakeholder interviews are not just about asking questions.
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You're not just asking questions.
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You are trying to also understand the needs of the stakeholders.
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So don't just only focus on the questions you're going to ask, right?
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So it doesn't impact the outcome that you're trying to get from the meeting.
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Focus on actively listening to the stakeholder and understanding what their needs are.
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So that's it for today's video.
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I hope you've enjoyed that content.
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Please don't forget to like,
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subscribe and share the content.
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You never know who it might help.
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As always, thank you for watching and I'll see you in my next one.
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Peace!
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为什么要通过这个视频练习口语？
在这个视频中，讨论了在利益相关者访谈和工作坊中可以提出的各种重要问题。通过模仿（shadowing）视频中的对话，学习者可以提升自己的口语表达能力和理解力。视频中的商业分析师通过具体的提问帮助分析项目需求，学习这些提问方式不仅可以增强你的英语口语能力，还能帮助你在类似情境中进行有效沟通。此外，实践这些口语技巧能够使你在真实的社交或职场环境中更加自信。
语法与表达在语境中的使用
视频中的发言者使用了多种关键语法结构和表达方式，以下是几点分析：
- 开放式问题：例如“你能描述一下当前的流程吗？”这样的提问方式鼓励对方详细说明，有助于引导对话。
- 情境问题：如“如果遇到索赔争议，你会如何处理？”此类问题能够更具体地考察利益相关者的思考方式和解决问题的能力。
- 期望表达：通过询问利益相关者对项目的期望，能够明确各方的目标和需求，从而有效推动项目进展。
运用这些结构，可以让你的口语更加流畅，并提升与他人交流的效率。在进行口语练习时，可以尝试结合这些表达，进行角色扮演，增强实际运用能力。
常见发音陷阱
在学习过程中，发音常常是一个难点。在视频中，发言者的语速和某些词汇可能对学习者构成了挑战。例如：
- “stakeholder”：这个词在快速交流中容易被误听或发错音，确保你的发音清晰。
- “requirements”：该词的重音位置可能会影响理解，练习时要特别注意音节的重读。
- “process”：英语中这个词的发音与其它语言可能不同，特别是在不同口音间的变化。多次重复练习可以帮助记住正确发音。
通过模仿（shadowing）视频中的发音，学习者可以有效克服这些发音难点，提升整体口语流利度。这种影子练习适合各种英语水平的学习者，是提高口语技能的有效方法。在下一次练习时，关注这些发音要点，让你的英语说得更加自然。
什么是跟读法？
跟读法 (Shadowing) 是一种有科学依据的语言学习技巧，最初开发用于专业口译员的培训，并由多语言者Alexander Arguelles博士普及。这个方法简单而强大：您在听英语母语原声的同时立即大声重复——就像是一个延迟1-2秒紧跟说话者的影子。与被动听力或语法练习不同，跟读法强迫您的大脑和口腔肌肉同时处理并模仿真实的讲话模式。研究表明它能显着提高发音准确性，语调，节奏，连读，听力理解和口语流利度——使其成为雅思口语备考和真实英语交流最有效的方法之一。