Prática de Shadowing: Essential Questions to Ask during stakeholder Interviews and Workshops - Business Analyst Techniques - Aprenda a falar inglês com o YouTube

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Hey everybody, welcome back to another business analysis video.
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Hey everybody, welcome back to another business analysis video.
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In today's video, we'll be exploring the topic,
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what questions do I ask during stakeholder interviews?
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As business analysts, part of our work is to speak with stakeholders,
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to draw out requirements and to understand stakeholder processes
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but before we have these meetings we need to prepare questions
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why are we going to these meetings first we need to understand what is the purpose of the meeting
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and what questions
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and information am i trying to draw out from the stakeholder i decided to do this
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because i had a person contact me to ask about a project
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that she's doing
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and she was asking what sort of questions should I ask
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in my interviews I don't know how to think of the
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questions I don't know how to ask I don't know what I'm asking
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and as newbie business analysts
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and experienced business analysts it can be quite challenging to think
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about what questions you're asking during these interview sessions with your stakeholders
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and you might also worry to not miss out certain information that you're trying to draw from the stakeholder.
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Now, before I go into today's video,
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stakeholder interviews have different reasons for having them, right?
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You could be doing that to understand their current processes.
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You could be doing the meeting to gather requirements.
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You could be doing the meetings to verify requirements and various other reasons.
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Right?
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So first you want to determine what exactly is the reason for my meeting for this stakeholder
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so as a business analyst what you want to do first
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before you have your interview with the stakeholder is to prepare
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right how do you prepare you want to research your stakeholder
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you want to know who is your stakeholder what is their role what are their pain points
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and what do they expect from the project so obviously you want to prepare before you go into that meeting.
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So there are so many different types of questions to ask in your stakeholder interview meetings.
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I'll cover two types today but there are so many other different types.
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If you'd like to know the various other types with real
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life examples click the link in description box to have access to an ebook
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that really really specifies all the various types of questions you can ask together with project examples.
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Okay so let's go back into the types of questions you ask.
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There are two types I'm covering today which is open-ended questions and scenario-based questions.
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For your meetings you can start with open-ended questions such as can you describe the current process?
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What you currently do?
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Can you describe, can you walk me through your as-is process?
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Another question could be what challenges are you currently facing in your day-to-day work,
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in the tasks that are involved in the project?
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So those are two types of open-ended questions to ask during your stakeholder interviews.
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The second type is the scenario-based questions.
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You want to think of a scenario within the process that the stakeholder has possibly just explained.
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So with scenario-based questions, you are very much more specific, right?
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An example, how would you handle a claim dispute?
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So
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if we go back to the first open-ended question where it
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says can you describe the current process let's assume it has
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to do with a claims process the stakeholder has explained it you can then go
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and ask specific questions relating to that process that the stakeholder has just described how would you handle a claim um
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a little fly flying around here how would you handle a clean dispute another example is what is the process
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when a customer files multiple claims the stakeholder in your initial open-ended question could have talked about multiple claims
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that clients are able to claim
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so you want to kind of dive deep i remember in
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one of my videos i talked about asking questions diving deeper even Even though your stakeholder has explained the process,
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more questions will come up from that initial explanation of the end-to-end process of their tasks,
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of what they do on a daily basis, right?
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As a stakeholder is also talking about their process,
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they will also start to pinpoint some issues that they experience within those processes.
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And you can then further clarify those pain points.
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Coming back to the scenario-based questions.
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So those are the two types I could give an example of.
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How would you handle a process?
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How would you handle a specific impact on the process,
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such as claims disputes?
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Or what is the process when a customer files multiple claims?
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Now, once you've asked all the questions,
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you are obviously taking notes,
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typing or documenting or writing the answers to these questions.
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You want to feedback.
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Do a feedback loop with the stakeholder so that you ensure clarity of what you've just discussed with the stakeholder.
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So don't just document it and say oh thank you for your time
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and whatever and close the meeting you want to do a feedback loop how do you
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that you want to summarize what you've understood from the discussion
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you've just had this feedback loop you can do it during your meeting during your interview questions
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and you can also do it at the end of the
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meeting it's good to do a final one at the end of the meeting
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but you can also do feedback loops within between questions one example is
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so if i'm hearing you correctly you need x y
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and z right you're just trying to clarify what the stakeholder has just explained
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and they might even dive deeper and explain it a bit more
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so that you really understand what they're saying just to ensure clarity
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so always do
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that feedback loop for each of the questions you've asked of
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each of the answers you've received from the questions you've asked and then at the end of the meeting.
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So that's it for today.
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I just wanted to give those two quick examples of questions you can ask during stakeholder interviews.
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So in conclusion, please remember that stakeholder interviews are not just about asking questions.
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You're not just asking questions.
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You are trying to also understand the needs of the stakeholders.
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So don't just only focus on the questions you're going to ask, right?
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So it doesn't impact the outcome that you're trying to get from the meeting.
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Focus on actively listening to the stakeholder and understanding what their needs are.
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So that's it for today's video.
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I hope you've enjoyed that content.
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Please don't forget to like,
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subscribe and share the content.
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You never know who it might help.
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As always, thank you for watching and I'll see you in my next one.
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Peace!

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Por que praticar a fala com este vídeo?

Praticar a fala em inglês utilizando vídeos do YouTube, como este sobre entrevistas com stakeholders, é uma maneira eficaz de melhorar suas habilidades de conversação. Ao escutar e repetir o que o falante diz, você não apenas aprimora sua pronúncia, mas também desenvolve uma maior compreensão do vocabulário e das estruturas gramaticais em contexto. Essa técnica, conhecida como shadowspeak, permite que você se familiarize com o ritmo e a entonação naturais da língua, essencial para uma comunicação fluente. Ao abordar questões práticas de entrevistas, você também adquire um vocabulário específico que pode ser útil em discussões de negócios e reuniões.

Gramática & Expressões em Contexto

No vídeo, o apresentador usa diversas estruturas gramaticais que podem ser valiosas para quem está aprendendo inglês. Aqui estão algumas delas:

  • What challenges are you facing? - Esta estrutura é útil para fazer perguntas abertas que incentivam respostas detalhadas.
  • Can you describe your current process? - O uso do modal "can" é comum em perguntas, facilitando o início de conversas.
  • How would you handle a claim dispute? - A construção "how would you" é um excelente exemplo de como formular perguntas hipotéticas, muito úteis em cenários de negócios.

Essas expressões não apenas ajudam na prática de conversação, mas também incorporam o uso de vocabulário especializado que pode ser aplicado diretamente em contextos profissionais.

Armadilhas Comuns de Pronúncia

Ao assistir ao vídeo, você pode notar algumas palavras e expressões que são desafiadoras para a pronúncia. Aqui estão alguns exemplos:

  • Stakeholder - Muitas pessoas tendem a pronunciar essa palavra de maneira errada; a ênfase correta está na primeira sílaba.
  • Requirements - A combinação de sons pode ser difícil; preste atenção na articulação das sílabas.
  • Process - Dependendo do sotaque, a pronúncia pode variar, então ouça atentamente.

Essas palavras são frequentemente usadas em ambientes de negócios e dominá-las pode melhorar significativamente sua confiança durante conversas. Portanto, ao praticar com o vídeo, não esqueça de se focar na pronúncia correta e na entonação das palavras, utilizando shadowspeaks como uma técnica de aprendizado de aprender inglês com youtube.

O que é a Técnica de Shadowing?

Shadowing é uma técnica de aprendizado de idiomas com base científica, originalmente desenvolvida para o treinamento de intérpretes profissionais. O método é simples, mas poderoso: você ouve áudio em inglês nativo e repete imediatamente em voz alta — como uma sombra seguindo o falante com 1-2 segundos de atraso. Pesquisas mostram melhora significativa na precisão da pronúncia, entonação, ritmo, sons conectados, compreensão auditiva e fluência na fala.

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