Pratique du Shadowing: A Day at My Work | Improve Your English | English Listening Skills - Speaking Skills | Workplace - Apprendre l'anglais à l'oral avec la vidéo
Création de la leçon...
1
Welcome to English Skills Mastery.
2
Today, we're going to follow Grace through a typical day at her job as a customer service officer.
3
This story will introduce you to key vocabulary related to the workplace.
4
Get ready to practice and improve your English listening and speaking skills as we explore Grace's day at work.
5
Listen carefully.
6
A day at my work.
7
Hello everyone, I'm Grace.
8
Welcome to a typical day in my life working as a customer service officer.
9
My usual work schedule is from 9am to 5pm.
10
I often arrive at work half an hour early because it gives me time to settle in, check my emails, and prepare for the day ahead without rushing.
11
As soon as the clock strikes 9, my workday officially begins.
12
My first task is to check the customer service inbox for any new messages that come in overnight.
13
I respond to each email carefully.
14
I make sure that every customer feels heard and helped.
15
This part of my day requires a lot of patience and a friendly tone.
16
Around 11 a.m., it's time for our daily team meeting.
17
My boss, Mr.
18
Thompson, leads the meeting.
19
He is a kind but firm leader.
20
He always encourages us to do our best.
21
In these meetings, we discuss any urgent issues and share updates.
22
Sometimes, we get training on new products or services.
23
It's a great time for learning and for team bonding.
24
Lunchtime at 1 p.m.
25
is a much-needed break.
26
I usually have lunch with my colleagues.
27
We talk about everything under the sun, not just work.
28
It's nice to have friends in the workplace who understand the ups and downs of the job.
29
The afternoon is usually the busiest time of my day.
30
This is when most customers call with their inquiries or problems.
31
I wear my headset, ready to help, guide, and sometimes calm down the customers.
32
It's challenging but rewarding when I can resolve their issues.
33
Before I know it, it's 5 p.m.
34
and time to go home.
35
I tidy up my desk.
36
Then I say goodbye to my colleagues.
37
I head out, feeling accomplished.
38
Every day is different, with new challenges and new successes, but I love my job because I get to help people.
39
And that's a day in my life as a customer service officer.
40
Interesting vocabulary and expressions.
41
Before starting our speaking practice, let's learn some interesting words and expressions from our story to improve our English skills.
42
Settle in means to become comfortable in a new place or position.
43
Example.
44
After moving to a new house, it took us a few days to settle in.
45
Respond means to reply or answer to someone.
46
Example, Grace needs to respond to customer emails every day.
47
To feel heard and helped means to feel that someone listens and provides the help you need.
48
Example, at the support group, everyone wants to feel heard and helped.
49
To require means to need something.
50
Example, driving a car requires a driver's license.
51
To encourage means to give someone support, confidence, or hope.
52
Example, my parents encouraged me to try new activities.
53
Urgent means something that is very important and needs attention immediately.
54
Example, many people are in urgent need of food and water.
55
A colleague is a person you work with, especially in a profession or business.
56
Example, I'll ask my colleague to help you with that report.
57
Ups and downs are the good and bad times.
58
Example.
59
Every relationship goes through ups and downs.
60
An inquiry is a question or a request for information.
61
Example.
62
We're getting a lot of inquiries about our new service.
63
Resolve means to find a solution to a problem or dispute.
64
Example, have you resolved the problem of transportation yet?
65
Accomplished means to be able to do or finish something successfully.
66
Example, after finishing the project, I felt very accomplished.
67
Now it's time to practice.
68
Repeat after Grace.
69
Hello everyone, I'm Grace.
70
Hello everyone, I'm Grace.
71
Welcome to a typical day in my life working.
72
Welcome to a typical day in my life working.
73
As a customer service officer.
74
As a customer service officer.
75
My usual work schedule is from 9 a.m.
76
to 5 p.m.
77
I often arrive at work half an hour early.
78
Because it gives me time to settle in.
79
Check my emails.
80
And prepare for the day ahead without rushing.
81
As soon as the clock strikes 9.
82
As soon as the clock strikes 9.
83
My workday officially begins.
84
My workday officially begins.
85
My first task is to check the customer service inbox for any new messages.
86
that come in overnight.
87
Or any new messages that come in overnight.
88
I respond to each email carefully.
89
I respond to each email carefully.
90
I make sure that every customer feels heard and helped.
91
This part of my day requires a lot of patience and a friendly tone.
92
This part of my day requires a lot of patience and a friendly tone.
93
Around 11 am, it's time for our daily team meeting.
94
Around 11 am, it's time for our daily team meeting.
95
My boss, Mr.
96
Thompson, leads the meeting.
97
My boss, Mr.
98
Thompson, leads the meeting.
99
He is a kind but firm leader.
100
He is a kind but firm leader.
101
He always encourages us to do our best.
102
He always encourages us to do our best.
103
In these meetings, in these meetings, We discuss any urgent issues and share updates.
104
Sometimes we get training on new products or services.
105
It's a great time for learning and for team bonding.
106
Lunchtime at 1 p.m.
107
is a much-needed break.
108
I usually have lunch with my colleagues.
109
We talk about everything under the sun, not just work.
110
It's nice to have friends in the workplace.
111
It's nice to have friends in the workplace.
112
Who understand the ups and downs of the job.
113
who understand the ups and downs of the job.
114
The afternoon is usually the busiest time of my day.
115
The afternoon is usually the busiest time of my day.
116
This is when most customers call with their inquiries or problems.
117
This is when most customers call with their inquiries or problems.
118
I wear my headset ready to help guide.
119
I wear my headset ready to help guide.
120
and sometimes calm down the customers.
121
It's challenging but rewarding.
122
When I can resolve their issues, When I can resolve their issues.
123
Before I know it, it's 5 p.m.
124
Before I know it, it's 5 p.m.
125
And time to go home.
126
And time to go home.
127
I tidy up my desk.
128
I tidy up my desk.
129
Then, I say goodbye to my colleagues.
130
Then, I say goodbye to my colleagues I head out, feeling accomplished I head out, feeling accomplished Every day is different Every day is different With new challenges and new successes with new challenges and new successes.
131
But I love my job because I get to help people.
132
But I love my job because I get to help people.
133
And that's a day in my life as a customer service officer.
134
And that's a day in my life as a customer service officer.
135
Listen to the story carefully one more time.
136
Hello everyone, I'm Grace.
137
Welcome to a typical day in my life working as a customer service officer.
138
My usual work schedule is from 9 a.m.
139
to 5 p.m.
140
I often arrive at work half an hour early because it gives me time to settle in, check my emails, and prepare for the day ahead without rushing.
141
As soon as the clock strikes 9, my workday officially begins.
142
My first task is to check the customer service inbox for any new messages that come in overnight.
143
night.
144
I respond to each email carefully.
145
I make sure that every customer feels heard and helped.
146
This part of my day requires a lot of patience and a friendly tone.
147
Around 11 a.m.
148
it's time for our daily team meeting.
149
My boss Mr.
150
Thompson leads the meeting.
151
He is a kind but firm leader.
152
He always encourages us to do our best.
153
In these meetings, we discuss any urgent issues and share updates.
154
Sometimes, we get training on new products or services.
155
It's a great time for learning and for team bonding.
156
Lunchtime at 1 p.m.
157
is a much-needed break.
158
I usually have lunch with my colleagues.
159
We talk about everything under the sun, not just work.
160
It's nice to have friends in the workplace who understand the ups and downs of the job.
161
The afternoon is usually the busiest time of my day.
162
This is when most customers call with their inquiries or problems.
163
I wear my headset, ready to help, guide, and sometimes, calm down the customers.
164
It's challenging but rewarding when I can resolve their issues.
165
Before I know it, it's 5 p.m.
166
and time to go home.
167
I tidy up my desk.
168
Then I say goodbye to my colleagues.
169
I head out, feeling accomplished.
170
Every day is different, with new challenges and new successes.
171
But I love my job because I get to help people.
172
And that's a day in my life as a customer service officer.
173
Great work today.
174
Keep up the amazing effort.
175
Remember, each lesson takes you one step closer to English fluency.
176
Don't forget to like, share and subscribe for more enjoyable English lessons.
177
Happy learning.
178
Goodbye.
About This Lesson
Welcome to today's English learning practice session! In this lesson, you will follow Grace, a customer service officer, as she navigates a typical workday. By listening to her story, you will have the opportunity to enhance your English listening and speaking skills. The content of this video will expose you to essential workplace vocabulary and real-life expressions frequently used in professional contexts. Through the engaging narrative of a day at work, you will not only gain insights into common workplace interactions but also practice the shadowing technique to improve your fluency and confidence.
Key Vocabulary & Phrases
- Settle in: To become comfortable in a new place or position. Example: "After moving to a new office, it took us a few days to settle in."
- Respond: To reply or answer to someone. Example: "Grace needs to respond to customer emails every day."
- Feel heard and helped: To feel that someone listens and provides the help you need. Example: "At the support group, everyone wants to feel heard and helped."
- Require: To need something. Example: "Driving a car requires a driver's license."
- Team meeting: A gathering of coworkers to discuss work-related topics. Example: "The daily team meeting is crucial for keeping everyone informed."
- Daily tasks: Regular activities that one needs to complete each day. Example: "Grace's daily tasks include checking emails and responding to customer inquiries."
- Headset: A device worn over the ears for listening and communicating. Example: "Grace wears her headset to assist customers effectively."
Practice Tips
To truly benefit from the shadowing site method, listen carefully to Grace's story as it unfolds. Pay close attention to her pace and tone, as these elements are crucial for effective communication. Start by playing short segments of the video, then pause it to repeat after Grace, mimicking her intonation and rhythm. This approach will help you develop your pronunciation and speaking style in context. If you're aiming for IELTS speaking practice, focusing on workplace vocabulary and everyday expressions will be particularly beneficial for the exam.
Consider using a shadowing app to practice your shadow speech with added features like playback speed adjustment. It can enhance your understanding of the material, allowing you to practice at a comfortable pace before trying to keep up with Grace's natural speed. Consistent practice will not only improve your listening comprehension but also boost your confidence in speaking.
Qu'est-ce que la technique du Shadowing ?
Le Shadowing est une technique d'apprentissage des langues fondée sur la science, développée à l'origine pour la formation des interprètes professionnels. Le principe est simple mais puissant : vous écoutez de l'anglais natif et le répétez immédiatement à voix haute — comme une ombre suivant le locuteur avec un décalage de 1 à 2 secondes. Les recherches montrent une amélioration significative de la précision de la prononciation, de l'intonation, du rythme, des liaisons, de la compréhension orale et de la fluidité.