Pratica di Shadowing: CUSTOMER SERVICE INTERVIEW QUESTIONS & ANSWERS! (How to PASS a Customer Service Job Interview!) - Impara a parlare inglese con YouTube
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In this video, I am going to teach you how to answer the eight most common customer service interview questions.
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In this video, I am going to teach you how to answer the eight most common customer service interview questions.
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If you are applying for any customer service job role with any company or organization, make sure you watch this tutorial from start to finish because I will help you pass your interview at the first attempt.
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And just very quickly, if you are new to my channel, please make sure you hit that subscribe button.
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Thousands of you are passing your interviews at the first attempt, I can only help you if you are subscribed.
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And please give the video like, because that motivates me to create more content for you.
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Thank you very much indeed.
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Okay, let's jump straight into the tutorial.
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So to help you pass your customer service job interview at the first attempt, I will cover the following three things in this presentation.
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Number one, I will tell you what the eight most common customer service interview questions are.
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Number two, I will then give you a top scoring unique answer to each question to help you beat the competition.
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And then finally, number three, I will tell you where you can instantly download my full set of 21 customer service interview questions and brilliant top scoring answers.
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OK, so let's get started with customer service interview question number one.
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And that is, why do you want to work in customer service?
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Here's my top scoring answer.
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Why do you want to work in customer service?
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I want to work in customer service because I am a people person and I get genuine enjoyment from helping and serving others.
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There is something very rewarding about solving a customer's problem or helping them find the right product or service.
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I also want to work in customer service because job security is very important to me.
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There will always be demand for excellent customer service employees and providing I do a great job, continue to learn and develop my skills, I will always have employment.
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Customer service interview question number two is, how would you deal with a customer complaint?
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Here's my top scoring answer to help you.
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I would deal with a customer complaint by listening to the customer and giving them time to speak.
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While they were speaking, I would demonstrate active listening skills and take down notes.
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I would ask the customer questions to gain full clarity of the issue and acknowledge how they must be feeling.
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I would then apologize and tell the customer what I intended doing to rectify the complaint and get them to confirm they were happy with my proposal.
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I would then keep the customer updated regularly with my progress and confirm once everything had been resolved.
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Finally, I would check back with the customer several days later to make sure they were still satisfied and share any lessons learned from the complaint with my manager and co-workers.
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Now, just very quickly, before I move on to customer service interview question number three and the top scoring answer.
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If you want to download my full set of 21 brilliant answers to difficult customer service interview questions, you can click that link at any time.
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Customer service interview question number three is what's the definition of good customer service?
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This is a difficult one, but here's my top scoring answer to help you.
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Good customer service is following best practices, going above and beyond what is expected, having a good attitude and doing all you can to make the customer feel valued, welcomed and appreciated.
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Good customer service is also about answering any questions they have promptly,
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possessing in-depth knowledge of company products and services, and doing all you can to ensure the customer's experience with the company is a pleasurable and memorable one.
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The ultimate goal of good customer service is to make the customer want to come back to the business again in the future and recommend it to their friends and family.
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Customer service interview question number four is, tell me about a time when you delivered excellent customer service.
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Here's my brilliant answer.
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In a previous role, I spoke to a customer on the telephone inquiring about purchasing one of our products.
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The product was costly and I was concerned that it wasn't the best to meet their needs.
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I asked them several questions about what they would be using the product for and explained that we had several alternative products that were not only more cost-effective, but that perhaps would suit their needs better.
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After answering some of the customers' questions about the alternative products, they decided to buy one.
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After the purchase, I followed up with the customer to ensure they were still satisfied with their purchase,
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and they went on to leave the company a glowing five-star review citing the excellent customer service they had received.
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Customer service interview question number five is, how would you deal with a difficult customer?
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This is a difficult one to answer, but here's my top scoring response.
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I would be professional, polite, and calm while dealing with the customer.
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I would demonstrate empathy and understanding, not take anything they said personally and pay close attention to their body language.
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I would respond quickly to their questions and offer solutions to their frustrations.
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I would never make promises I couldn't keep, but instead I would offer a personalized experience and keep working hard until they were entirely satisfied with the service.
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Customer service interview question number six is, what's the best customer service you've ever received?
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Here's my brilliant top scoring answer to help you.
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The best customer service I've ever received is at my local coffee shop.
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I go there every day simply because the service is outstanding.
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When I first started going there, the coffee shop owner was super friendly, welcoming, asked how I was and engaged in small talk that made me feel appreciated.
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Every day she's always positive, consistent in her attitude toward customers, and works hard to keep a clean environment that prides itself on great coffee and service.
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She also goes the extra mile by offering her customers a loyalty scheme, meaning every six coffee you order is free.
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Customer service interview question number seven is, what would you do in the first 30 days of starting work in this customer service position?" Wow!
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This is a really difficult interview question, but here's my top scoring response.
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In the first 30 days, I would speak to my manager to ascertain their expectations regarding my work output and standards.
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I would meet with the customer service team, introduce myself, get to know my co-workers roles and determine how to help the team thrive.
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I would familiarize myself with company products and services to answer customers questions and then deliver outstanding service for the company to ensure it maintains its position as a market leader.
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That was a fantastic answer.
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Now, if you want to download my ready-made 30, 60 and 90-day plan for job interviews so you can give that plan to the hiring manager, you can click that link right now.
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Customer service interview question number eight is, what do you think frustrates customers the most?
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Here's my brilliant top scoring answer to help you.
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The things that frustrate customers the most include failing to respond to queries promptly.
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Some companies need to improve at responding quickly to customers' emails or calls.
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Customers also often complain that companies will say they will get in touch only to never hear from them again.
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Other things customers find frustrating include out-of-stock items, an ability to track their deliveries, and rude or negative customer service agents.
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So the next thing to do if you want to make sure you pass your customer service interview at the first attempt is click that link right now in the top right-hand corner of the video.
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Head straight through to my website to passmeinterview.com and you can instantly download my full set of 21 brilliant answers to difficult interview questions.
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You will also get all of those answers I just gave you in a downloadable template format, and you can use them to help you pass your interview.
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Make sure you check out that link.
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Also, please make sure you hit that subscribe button.
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I am here to help you pass every job interview you ever attend, negotiate a salary, and progress throughout your career.
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I can only do that if you are subscribed.
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Please hit the like button.
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That really does motivate me to create more content for you.
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And don't forget to connect with me on LinkedIn.
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I have put my LinkedIn link in the description below the video.
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It's always a pleasure and an honor to connect with like-minded professionals such as yourself.
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Thank you for watching.
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And I wish you all the best for passing your customer service interview.
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Have a great day.
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Informazioni su questa lezione
In questa lezione, avrai l'opportunità di praticare risposte a domande comuni nei colloqui di lavoro nel settore del customer service. Imparerai a formulare risposte efficaci e strategiche che ti aiuteranno a distinguerti nella tua prossima intervista. Attraverso l'analisi di domande e risposte, potrai migliorare la tua capacità di comunicazione e comprendere come esprimere le tue idee con chiarezza e sicurezza. Questa pratica è fondamentale per chi desidera migliorare il proprio inglese, specialmente in situazioni di colloqui di lavoro.
Vocabolario e frasi chiave
- Customer service: Servizio clienti
- Deal with a complaint: Gestire un reclamo
- Active listening: Ascolto attivo
- Professional and polite: Professionale e cortese
- Follow up: Seguire
- What is good customer service: Cos'è un buon servizio clienti
- Empathy: Empatia
- Get clarification: Chiedere chiarimenti
Consigli per la pratica
Per massimizzare i benefici di questa lezione, considera di utilizzare tecniche di shadowing in inglese. Questo processo consiste nel ripetere immediatamente quello che senti, imitando il ritmo e l’intonazione dell'oratore. Poiché il ritmo del discorso nel video può variare, vai lentamente all’inizio e poniti come obiettivo di seguire l'intonazione e l'espressione. Ecco alcuni suggerimenti:
- Ascolta attentamente ogni domanda e risposta, cercando di cogliere l'emozione e la sottigliezza nel ton di voce.
- Pratica a voce alta, cercando di migliorare la pronuncia inglese e la fluidità, boom allo stesso tempo usa uno specchio per osservare l’articolazione delle tue labbra.
- Fai una pausa dopo ogni risposta per riflettere sulla struttura e sul contenuto, quindi riassumila con parole tue.
- Se possibile, trova un partner di conversazione per una pratica di conversazione in inglese, utilizzando queste domande come spunto di dialogo.
- Utilizza il metodo dello shadow speech ascoltando e ripetendo frasi chiave fino a sentirti sicuro e naturale.
La pratica regolare utilizzando questi suggerimenti ti aiuterà a migliorare notevolmente la tua competenza linguistica e a prepararti con successo per il colloquio nel settore del customer service.
Cos'è la tecnica dello Shadowing?
Shadowing è una tecnica di apprendimento delle lingue supportata da studi scientifici, originariamente sviluppata per la formazione dei traduttori professionisti e resa popolare dal poliglotta Dr. Alexander Arguelles. Il metodo è semplice ma potente: ascolti un audio in inglese di madrelingua e lo ripeti immediatamente ad alta voce — come un'ombra che segue il parlante con un ritardo di solo 1–2 secondi. A differenza dell'ascolto passivo o degli esercizi di grammatica, lo shadowing costringe il tuo cervello e i muscoli della bocca a elaborare e riprodurre simultaneamente i modelli di discorso reale. La ricerca dimostra che migliora significativamente la precisione della pronuncia, l'intonazione, il ritmo, il discorso connesso, la comprensione dell'ascolto e la fluidità del parlato — rendendolo uno dei metodi più efficaci per la preparazione alla prova di speaking dell'IELTS e per la comunicazione reale in inglese.