쉐도잉 연습: Customer Success Manager career path, skills, and responsibilities - 영상으로 영어 말하기 배우기
연습 모드 선택
각 모드는 전체 화면 연습실로 열립니다.
61 문장
문장이 너무 짧거나 길면 Edit를 눌러 조정하세요.
1
Want to know what a customer success manager is?
2
I'm Brian Rios from Wall & Case, and in this video, you will learn everything you need to know about being a customer success manager in SaaS and IT.
3
What it is, what they do, and the skills you need to land a job as a CSM.
4
As a bonus, I'm gonna answer some frequently asked questions that we get about customer success.
5
So what is a customer success manager?
6
Being a customer success manager, as the name suggests, means making sure that your customers are finding success using your product or service.
7
This could be guiding them through the onboarding process or implementation, showing them features that they aren't fully using or aren't using at all,
8
and coaching them on how they can improve their business even more by using your product.
9
You'll constantly be meeting your clients, going over their results, and showing them how to be even more successful using your solution.
10
Vendor lock -in.
11
This is one of the key parts of being a customer success manager.
12
You want to make sure your clients are so successful using your product that you create vendor lock -in, which is a scary way of saying
13
that they feel they would be losing too much if they ever tried to stop using your solution.
14
So what are a CSM's targets and KPI?
15
Your goal as a customer success manager will be to maintain and grow the customer's satisfaction.
16
This can be measured in your NPS, Net Promoter Score, through customer satisfaction surveys or churn rate.
17
Churn is the term for customers leaving your product or service instead of renewing.
18
So your churn rate is just the rate that your customers are leaving.
19
Sales targets.
20
Most CSMs don't have direct sales targets, but they do have upsell or cross -sell KPI, which means you will sell additional features, services, or upgrades to your clients.
21
You'll also have renewal targets, so keeping your customers successful means keeping them relying on your product, which in turn means that they will renew their contract or subscription.
22
So what skills do you need to be a CSM?
23
A customer success manager has two sides.
24
A technical side, which requires hard skills, and a client -facing side, which needs soft skills.
25
Hard skills.
26
Your technical skills needed will vary depending on the type of product you are working with.
27
Most companies will offer training on their specific solution after you join, but having a base to build on is always a really good idea.
28
Soft skills.
29
Because a CSM is a very client -facing role, you will need to not only be able to read data,
30
but also communicate your findings with your clients to help them understand what is working and what is not working.
31
The best CSMs even anticipate the problems that might come up and solve them before they become an issue.
32
Some of the key soft skills you're going to need are active listening, communication, coaching, and presentation skills.
33
Does this sound exciting to you?
34
Message us using the link in the description to learn what customer success positions are open right now.
35
Career progression.
36
Being a customer success manager gives you skills on both the technical side and the client -facing side.
37
So there are a few directions you can go.
38
The first and most straightforward is to become a leader of a customer success team.
39
This would be titles like customer success director, head of customer success, or the more recent executive position of chief customer officer.
40
Another option would be to move towards the technical side of things
41
and become a solutions architect or solutions engineer or something similar that takes customer needs and productizes them.
42
Productize means creating custom solutions based on your client requests.
43
You could also move towards a more sales heavy role that is growth focused, using your soft skills to build a business
44
and your understanding of the technical side to better illustrate the benefits of a product.
45
Alternative titles.
46
Customer success can have different titles depending on the company.
47
These include technical account manager, client services manager, client success manager, client solutions manager, or a solutions consultant, just to name a few.
48
Frequently asked questions.
49
What is the difference between customer success and customer service?
50
I like to think of the difference as being proactive versus being reactive.
51
As a customer success manager, you will need to be engaging with your customers on a
52
daily basis to make sure they're reaping the full benefits of your solution and solving problems before they even happen.
53
Customer service, on the other hand, is more about responding to the issues that your customers are already experiencing
54
and taking care of any complaints that they may have.
55
So what is the difference between a CSM and an account manager?
56
Here, the main difference is the technical aspects of the role.
57
As a customer success manager, you'll be more involved in the implementation of the product
58
and there's an expectation that you have the ability to dive deeper into the solutions that the product offers.
59
Whereas an account manager will also handle the reporting, but it will generally be through available dashboards.
60
Another difference is that the account manager can be a sales role with sales targets based on sales results, but customer success will usually not have a commission structure or a bonus.
61
Check out our account manager video to learn even more about being an account manager in SaaS and IT.
앱 다운로드
유창하게 말하는 데 필요한 모든 것
AI 발음 평가문장마다 점수 확인
IPA 발음 연습모든 소리 마스터
단어 학습나만의 단어장 만들기
단어 게임놀면서 외우기
FOR YOU
추천 영상
B23
44 문장
Day in the Life of a Customer Success Engineer | WFH/Remote
Business EnglishWorking Adults
B21
81 문장
Vendor Manager Interview Questions And Answers
Business EnglishInterview EnglishWorking Adults
B21
21 문장
7 metrics you NEED to know as a CEO
Business EnglishWorking Adults
B21
34 문장
Sales Tutorial - Customer problem-solving
Business EnglishWorking Adults
B22
102 문장
What Is A Quality Management System (QMS) | Introduction To Quality Management System | Simplilearn
Business EnglishWorking Adults
B21
4 문장
What do Design Managers do?
Business EnglishUniversity StudentsWorking Adults
B22
45 문장
What is Contact Center?
TOEIC PrepBusiness EnglishWorking Adults
B21
125 문장
The #1 Career Mistake Women Keep Making
Business EnglishWorking Adults
C11
177 문장
AWS Machine Learning Engineer Associate: What You Need to Know
Business EnglishWorking Adults
B23
119 문장
How to Become a Sales Engineer | Without Any Experience
Business EnglishInterview EnglishWorking Adults
C11
352 문장
Why Renewals Are Won or Lost Before the Renewal Call
Business EnglishWorking Adults
C11
52 문장
MiniMax 2026 06 09 06 47 09 Captivating Female
Business EnglishUniversity StudentsWorking Adults
이 레슨의 어휘와 말하기 포인트
이 영상에는 섀도잉할 문장 61개와 단어 924개가 있습니다. 말하는 구간의 길이는 4:49입니다. 화자는 분당 약 192단어로 빠르게 말하므로 연음과 약하게 발음되는 소리가 많습니다. 단어의 87%가 영어에서 가장 많이 쓰이는 3,000단어에 속해 어휘가 쉬운 편입니다.
이 영상의 핵심 어휘
영상에 나오는 익혀 둘 만한 단어 15개를 발음, 뜻과 함께 정리했습니다.
| 단어 | 발음 | 뜻 |
|---|---|---|
| skill 명사 | /skɪl/ | 기술, 스킬 |
| bonus 명사 | /ˈbəʊ.nəs/ | 보너스 |
| solve 동사 | /sɒlv/ | 해결하다 |
| implementation 명사 | /ˌɪmplɪmənˈteɪʃən/ | 이행 |
| depend 동사 | /dɪˈpɛnd/ | 의존하다, ...에 달려 있다 |
| satisfaction 명사 | /sætɪsˈfækʃən/ | 만족 |
| vendor 명사 | /ˈvɛn.dɚ/ | 판매인, 판매자 |
| custom 명사 | /ˈkʌstəm/ | 습관, 풍속 |
| aspect 명사 | /ˈæspɛkt/ | 양상 |
| scary 형용사 | /ˈskɛə.ɹi/ | 공포의, 무섭다 |
| complaint 명사 | /kəmˈpleɪnt/ | 불평, 불만 |
| versus | /ˈvɝsəs/ | 대 |
| presentation 명사 | /ˌpɹɛzn̩ˈteɪʃn̩/ | 증정 |
| rely 동사 | /ɹɪˈlaɪ/ | 의지(依支)하다 |
| consultant 명사 | /kənˈsʌl.tənt/ | 상담가, 자문 위원 |
영상에 나오는 구동사
| 단어 | 뜻 |
|---|---|
| come up 동사 | 올라오다 |
주의할 발음
화자는 you'll, aren't, I'm 같은 축약형과 약화된 형태를 11번 사용합니다. 들리는 대로 짧게 발음하세요.
- “sh”와 “zh” 소리: implementation /ˌɪmplɪmənˈteɪʃən/, satisfaction /sætɪsˈfækʃən/, presentation /ˌpɹɛzn̩ˈteɪʃn̩/, subscription /səbˈskɹɪpʃən/, expectation /ˌɛk.spɛkˈteɪ.ʃən/
- 긴 단어 — 강세 위치에 주의: implementation /ˌɪmplɪmənˈteɪʃən/, satisfaction /sætɪsˈfækʃən/, communicate /kəˈmjuːnɪkeɪt/, expectation /ˌɛk.spɛkˈteɪ.ʃən/, anticipate /ænˈtɪs.ɪ.peɪt/
이 영상으로 연습하는 방법
- 먼저 말하지 않고 영상을 끝까지 듣고 모르는 단어를 적어 둡니다.
- 0.75배속으로 한 문장씩 섀도잉을 시작하고, 익숙해지면 보통 속도로 돌아갑니다.
- 자신의 목소리를 녹음해 원본과 비교하고, skill, bonus, solve 같은 단어에 특히 주의합니다.
쉐도잉이란? 영어 실력을 빠르게 키우는 과학적 방법
쉐도잉(Shadowing)은 원래 전문 통역사 훈련을 위해 개발된 언어 학습 기법으로, 다언어 학자인 Dr. Alexander Arguelles에 의해 대중화된 방법입니다. 핵심 원리는 간단하지만 매우 강력합니다: 원어민의 영어를 들으면서 1~2초의 짧은 지연으로 즉시 소리 내어 따라 말하는 것——마치 '그림자(shadow)'처럼 화자를 따라가는 것입니다. 문법 공부나 수동적인 청취와 달리, 쉐도잉은 뇌와 입 근육이 동시에 실시간으로 영어를 처리하고 재현하도록 훈련합니다. 연구에 따르면 이 방법은 발음 정확도, 억양, 리듬, 연음, 청취력, 말하기 유창성을 크게 향상시킵니다. IELTS 스피킹 준비와 자연스러운 영어 소통을 원하는 분들에게 특히 효과적입니다.