쉐도잉 연습: English for Call Centers 🙋🏻‍♀️ | Role Play Practice | Phone Company - YouTube로 영어 말하기 배우기

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Call center phone company.

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Call center phone company.

Role play call.

Call number one.

Call center agent and customer.

Hello.

Thank you for calling Bueno Phone.

My name is Marielle.

How may I help you today?

Hi.

Sorry.

Is your name Mariellen?

No, sir.

My name is Marielle.

Oh, I'm sorry about that, Marielle.

Okay, I got it.

That's quite all right, sir.

How may I assist you?

Well, I'm wondering why my data usage has been so high the past few months.

All right, sir.

Let me see if I can help you with that.

May I have your telephone number, please?

Yeah, it's 619-294-5637.

Thank you, sir.

And may I please have your first and last name?

My first name is Steve, and my last name is English.

The spelling is English, like the language, sir?

Yes, that's correct.

Okay, Mr. English, could you please verify your date of birth?

Sure.

It's June 10, 1998.

Thank you, sir.

June 10, 1998.

I am pulling up your account, Mr. English.

Alright.

Sounds good.

Here we are.

Let's see.

Yes, it does show that your data usage has increased over the past three months.

That's why I'm calling.

Sir, could you tell me what kind of phone you're using?

I'm on an Android?

I'm on has the same meaning as I have an Android.

Or you could say I'm using an Android.

I see.

Do you often watch videos or download large files?

No, not that often.

That's why it's a bit of a mystery to me.

Okay, Mr. English, thank you for that.

Do you think there is something wrong with my phone?

I'm not quite sure, but let me check something out for you.

May I put you on hold for a few minutes?

Sure, no problem.

Thank you, Mr. English.

Hello, sir.

Thank you for your patience.

Could I walk you through a few steps in the settings on your phone?

Um, can I check my phone while I'm talking with you?

Yes, sir.

You can put me on speakerphone and still be able to check the settings on your phone.

Okay, I'll give it a try.

Could you find the settings on your phone? on your phone?

Yeah, I think so.

Hold on a sec.

Settings.

Yeah, here it is.

I got it.

Excellent, sir.

Next, select Settings and then look for Data Usage.

Give me a second.

Data Usage.

OK.

I hit that.

What's next?

The expression I hit that has the same meaning as I chose that or you could say I selected that.

After that you are looking for cellular data usage.

Right let me scroll a bit where is that yep found it.

Sir if you click on that button it should show you which apps use the most data on your smartphone.

Click on is an expression

that means select oh I never knew this was here duh

I guess I do use a few social media sites that's

all right sir is there anything else I can do to

lower my data usage well sir you could try to use Wi-Fi networks at home and at work.

Also, you could try connecting to Wi-Fi while you are outside your home or workplace.

I see, but is that safe?

Your home network and workplace should have passwords.

However, I cannot guarantee that it will be 100% secure.

Also, you may want to refrain from sending personal information using public networks.

Yeah, I don't send anything important using public Wi-Fi.

Do you have any other advice on ways I can use less data?

Let me see.

If your calendar, contacts, and email sync every 15 minutes, that may drain your data.

How can I check that?

Have a look under Settings, then choose Accounts and set your email, calendar, and contact apps to sync data every few hours.

Or set them to only sync when connected to Wi-Fi.

Hold on, let me find that.

Settings and then accounts.

That's correct mr english take your time sir accounts

aha i was set on 15 minutes i'll be darned are you able to set it to two

or three hours or only Only on Wi-Fi?

100

Yes.

101

Hold on.

102

I think so.

103

Setting it to three hours.

104

Cool.

105

Very cool.

106

That should help you, Mr. English.

107

If you follow those steps, it should lower your monthly data usage.

108

That's awesome, Mariel.

109

You've been a huge help.

110

My pleasure, sir.

111

Is there anything else I can assist you with today?

112

No, I think that'll do it.

113

Thank you, sir.

114

One more thing.

115

Would you mind staying on the line to answer a brief survey after our call is completed?

116

No, I don't mind.

117

You've been great.

118

It's the least I can do.

119

Thank you so much, Mr. English, and thank you for calling Buenofon.

120

Thanks so much for your help.

121

Goodbye, sir.

122

Goodbye, Mariel.

123

Call center phone company, call number two.

124

Call center agent and customer.

125

Hello.

126

Thank you for calling Single Step Mobile.

127

This is John speaking.

128

How may I assist you?

129

Hello.

130

I bought a new phone a few months ago, and recently I noticed that the screen got cracked.

131

All right, ma'am.

132

Could you please tell me your phone number?

133

Yes, hold on.

134

I actually have to look that up.

135

Here it is.

136

It's 415-521-0851.

137

Thank you for that.

138

May I have the name on your account, please?

139

Yes, it's Carol Holmes.

140

Thank you, Ms. Holmes.

141

Pardon me, how do you spell your last name?

142

It's H-O-L-M-E-S.

143

That's H as in hotel, O as in Oscar, L as in Lima, M as in Mike, E as in Echo,

144

and S as in Sierra.

145

Is that correct?

146

Yes, that's right.

147

Thank you, Ms. Holmes.

148

Am I covered for insurance for the cracked screen?

149

Let me pull up your account information.

150

This should only take a few seconds oh I really hope

151

I'm covered for this let me see you bought this phone

152

at our Novato store you have the full insurance package which is coverage for one year.

153

This does include any damage to your screen.

154

Oh great, how do I get it replaced?

155

You will need to bring the phone into one of our authorized repair stores along with a picture ID.

156

A picture ID equals a photo ID.

157

It usually has your picture or photo along with your address.

158

Will my driver's license be okay?

159

Sure, that'll be fine.

160

How do I find an authorized repair store?

161

I will send you a text message with a listing of those repair stores in just a little while.

162

Great.

163

Do you know how long it will take to get the screen repaired?

164

Each repair store will have different times depending on the number of orders.

165

Hmm.

166

Can you give me an estimated time?

167

It generally takes approximately 30 to 60 minutes to repair a phone screen.

168

Thanks.

169

That gives me a better idea.

170

Do you happen to know their hours?

171

The repair store hours may vary by location.

172

We recommend that you check the website of the store for their business hours.

173

Okay, I can do that.

174

Did you receive the text message I sent?

175

Yes, I just got it.

176

Thanks for that.

177

Is there anything else I can help you with today?

178

No, I'm good.

179

So glad I have insurance for this phone.

180

Yes, our insurance plan is the best in the industry.

181

Thank you very much for calling, ma'am.

182

Thanks for your help.

183

My pleasure, Ms. Holmes.

184

Goodbye.

185

Goodbye.

186

Remember to watch our other roleplay videos.

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쉐도잉(Shadowing)은 원래 전문 통역사 훈련을 위해 개발된 언어 학습 기법으로, 다언어 학자인 Dr. Alexander Arguelles에 의해 대중화된 방법입니다. 핵심 원리는 간단하지만 매우 강력합니다: 원어민의 영어를 들으면서 1~2초의 짧은 지연으로 즉시 소리 내어 따라 말하는 것——마치 '그림자(shadow)'처럼 화자를 따라가는 것입니다. 문법 공부나 수동적인 청취와 달리, 쉐도잉은 뇌와 입 근육이 동시에 실시간으로 영어를 처리하고 재현하도록 훈련합니다. 연구에 따르면 이 방법은 발음 정확도, 억양, 리듬, 연음, 청취력, 말하기 유창성을 크게 향상시킵니다. IELTS 스피킹 준비와 자연스러운 영어 소통을 원하는 분들에게 특히 효과적입니다.

쉐도잉 연습: English for Call Centers 🙋🏻‍♀️ | Role Play Practice | Phone Company - YouTube로 영어 말하기 배우기

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