Pratica di Shadowing: English for Call Centers 🙋🏻‍♀️ | Role Play Practice | Phone Company - Impara a parlare inglese con YouTube

B1
⏸ In Pausa
Call center phone company.
186 frasi
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Call center phone company.
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Role play call.
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Call number one.
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Call center agent and customer.
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Hello.
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Thank you for calling Bueno Phone.
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My name is Marielle.
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How may I help you today?
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Hi.
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Sorry.
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Is your name Mariellen?
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No, sir.
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My name is Marielle.
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Oh, I'm sorry about that, Marielle.
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Okay, I got it.
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That's quite all right, sir.
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How may I assist you?
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Well, I'm wondering why my data usage has been so high the past few months.
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All right, sir.
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Let me see if I can help you with that.
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May I have your telephone number, please?
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Yeah, it's 619-294-5637.
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Thank you, sir.
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And may I please have your first and last name?
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My first name is Steve, and my last name is English.
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The spelling is English, like the language, sir?
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Yes, that's correct.
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Okay, Mr. English, could you please verify your date of birth?
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Sure.
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It's June 10, 1998.
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Thank you, sir.
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June 10, 1998.
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I am pulling up your account, Mr. English.
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Alright.
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Sounds good.
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Here we are.
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Let's see.
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Yes, it does show that your data usage has increased over the past three months.
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That's why I'm calling.
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Sir, could you tell me what kind of phone you're using?
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I'm on an Android?
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I'm on has the same meaning as I have an Android.
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Or you could say I'm using an Android.
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I see.
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Do you often watch videos or download large files?
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No, not that often.
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That's why it's a bit of a mystery to me.
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Okay, Mr. English, thank you for that.
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Do you think there is something wrong with my phone?
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I'm not quite sure, but let me check something out for you.
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May I put you on hold for a few minutes?
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Sure, no problem.
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Thank you, Mr. English.
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Hello, sir.
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Thank you for your patience.
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Could I walk you through a few steps in the settings on your phone?
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Um, can I check my phone while I'm talking with you?
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Yes, sir.
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You can put me on speakerphone and still be able to check the settings on your phone.
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Okay, I'll give it a try.
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Could you find the settings on your phone? on your phone?
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Yeah, I think so.
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Hold on a sec.
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Settings.
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Yeah, here it is.
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I got it.
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Excellent, sir.
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Next, select Settings and then look for Data Usage.
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Give me a second.
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Data Usage.
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OK.
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I hit that.
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What's next?
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The expression I hit that has the same meaning as I chose that or you could say I selected that.
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After that you are looking for cellular data usage.
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Right let me scroll a bit where is that yep found it.
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Sir if you click on that button it should show you which apps use the most data on your smartphone.
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Click on is an expression
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that means select oh I never knew this was here duh
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I guess I do use a few social media sites that's
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all right sir is there anything else I can do to
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lower my data usage well sir you could try to use Wi-Fi networks at home and at work.
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Also, you could try connecting to Wi-Fi while you are outside your home or workplace.
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I see, but is that safe?
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Your home network and workplace should have passwords.
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However, I cannot guarantee that it will be 100% secure.
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Also, you may want to refrain from sending personal information using public networks.
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Yeah, I don't send anything important using public Wi-Fi.
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Do you have any other advice on ways I can use less data?
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Let me see.
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If your calendar, contacts, and email sync every 15 minutes, that may drain your data.
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How can I check that?
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Have a look under Settings, then choose Accounts and set your email, calendar, and contact apps to sync data every few hours.
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Or set them to only sync when connected to Wi-Fi.
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Hold on, let me find that.
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Settings and then accounts.
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That's correct mr english take your time sir accounts
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aha i was set on 15 minutes i'll be darned are you able to set it to two
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or three hours or only Only on Wi-Fi?
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Yes.
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Hold on.
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I think so.
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Setting it to three hours.
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Cool.
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Very cool.
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That should help you, Mr. English.
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If you follow those steps, it should lower your monthly data usage.
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That's awesome, Mariel.
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You've been a huge help.
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My pleasure, sir.
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Is there anything else I can assist you with today?
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No, I think that'll do it.
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Thank you, sir.
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One more thing.
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Would you mind staying on the line to answer a brief survey after our call is completed?
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No, I don't mind.
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You've been great.
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It's the least I can do.
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Thank you so much, Mr. English, and thank you for calling Buenofon.
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Thanks so much for your help.
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Goodbye, sir.
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Goodbye, Mariel.
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Call center phone company, call number two.
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Call center agent and customer.
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Hello.
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Thank you for calling Single Step Mobile.
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This is John speaking.
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How may I assist you?
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Hello.
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I bought a new phone a few months ago, and recently I noticed that the screen got cracked.
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All right, ma'am.
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Could you please tell me your phone number?
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Yes, hold on.
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I actually have to look that up.
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Here it is.
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It's 415-521-0851.
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Thank you for that.
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May I have the name on your account, please?
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Yes, it's Carol Holmes.
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Thank you, Ms. Holmes.
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Pardon me, how do you spell your last name?
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It's H-O-L-M-E-S.
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That's H as in hotel, O as in Oscar, L as in Lima, M as in Mike, E as in Echo,
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and S as in Sierra.
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Is that correct?
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Yes, that's right.
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Thank you, Ms. Holmes.
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Am I covered for insurance for the cracked screen?
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Let me pull up your account information.
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This should only take a few seconds oh I really hope
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I'm covered for this let me see you bought this phone
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at our Novato store you have the full insurance package which is coverage for one year.
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This does include any damage to your screen.
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Oh great, how do I get it replaced?
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You will need to bring the phone into one of our authorized repair stores along with a picture ID.
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A picture ID equals a photo ID.
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It usually has your picture or photo along with your address.
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Will my driver's license be okay?
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Sure, that'll be fine.
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How do I find an authorized repair store?
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I will send you a text message with a listing of those repair stores in just a little while.
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Great.
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Do you know how long it will take to get the screen repaired?
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Each repair store will have different times depending on the number of orders.
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Hmm.
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Can you give me an estimated time?
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It generally takes approximately 30 to 60 minutes to repair a phone screen.
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Thanks.
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That gives me a better idea.
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Do you happen to know their hours?
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The repair store hours may vary by location.
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We recommend that you check the website of the store for their business hours.
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Okay, I can do that.
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Did you receive the text message I sent?
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Yes, I just got it.
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Thanks for that.
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Is there anything else I can help you with today?
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No, I'm good.
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So glad I have insurance for this phone.
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Yes, our insurance plan is the best in the industry.
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Thank you very much for calling, ma'am.
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Thanks for your help.
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My pleasure, Ms. Holmes.
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Goodbye.
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Goodbye.
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Remember to watch our other roleplay videos.

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Per chi è questo video?

Questo video è perfetto per chi vuole migliorare la pratica di conversazione in inglese, soprattutto per contesti professionali come i call center. Ideale per livelli intermedi che vogliono rafforzare la capacità di comunicare in modo chiaro e confidente su telefono, gestendo domande dei clienti. Se il tuo obiettivo è lavorare in un call center o semplicemente migliorare le tue abilità di ascolto e risposta in situazioni reali, questo role play è una risorsa preziosa. Inoltre, è ottimo per chi usa il metodo shadowing in inglese, poiché il dialogo è strutturato e le frasi sono pronunceate in modo chiaro e naturale.

Parole e espressioni da non perdere

Nel dialogo, ci sono alcune espressioni utili per le conversazioni telefoniche:

  • "How may I help you today?": Un modo polito per chiedere come si può assistere il cliente. Equivale a "Come posso aiutarti oggi?".
  • "I'm pulling up your account": Significa "Sto recuperando il tuo account". Utile per informare il cliente che stai accedendo ai suoi dati.
  • "That's quite all right": Una risposta gentile a un scuse, come "Non è un problema" o "Non importa".
  • "It's a bit of a mystery": Esprime che qualcosa è sconosciuto o inspiegabile, come "È un po' un mistero".
Queste frasi sono pratiche e possono essere usate in molte situazioni, non solo nei call center.

Come correggere l'accento: consigli pratici

Per migliorare la pronuncia in questo contesto, focalizzati su due aspetti: l'intonazione e la chiarezza. La speaker usa un tono calmo e professionale, con pause brevi tra le frasi per dare al cliente il tempo di rispondere. Per esercitarti, usa il metodo shadowspeaks: ascolta una frase, pausa il video e ripetila immediatamente, cercando di imitare l'intonazione e la velocità. Nota come "Marielle" è pronunciata con l'accento sulla prima sillaba ("Ma-ri-elle") e come "Android" ha la 'a' aperta iniziale. Inoltre, le domande sono pronunciate con un'alta intonazione alla fine, mentre le affermazioni con un tono più basso. Questo dettaglio aiuta a rendere la conversazione più naturale. Ricorda che il shadow speak è un modo efficace per imparare l'inglese con YouTube, poiché ti permette di imitare modelli reali e migliorare la tua pronuncia senza sforzo.

Cos'è la tecnica dello Shadowing?

Shadowing è una tecnica di apprendimento delle lingue supportata da studi scientifici, originariamente sviluppata per la formazione dei traduttori professionisti e resa popolare dal poliglotta Dr. Alexander Arguelles. Il metodo è semplice ma potente: ascolti un audio in inglese di madrelingua e lo ripeti immediatamente ad alta voce — come un'ombra che segue il parlante con un ritardo di solo 1–2 secondi. A differenza dell'ascolto passivo o degli esercizi di grammatica, lo shadowing costringe il tuo cervello e i muscoli della bocca a elaborare e riprodurre simultaneamente i modelli di discorso reale. La ricerca dimostra che migliora significativamente la precisione della pronuncia, l'intonazione, il ritmo, il discorso connesso, la comprensione dell'ascolto e la fluidità del parlato — rendendolo uno dei metodi più efficaci per la preparazione alla prova di speaking dell'IELTS e per la comunicazione reale in inglese.