Pratica di Shadowing: Working in a call center takes special skill! God bless us all 😅😅 #callcenter #fyp #customerservice - Impara a parlare inglese con i video

Creazione lezione...
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Thank you for calling customer service.
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My name is Veronica.
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How can I help you?
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Yes, hi Veronica.
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I'm calling to book a flight.
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Yes, I'm happy to help you book a flight.
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In the meantime, do you mind having a pen and paper available?
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You don't need to tell me what to do.
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I know that I need to write down my confirmation number, okay?
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Okay.
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All right.
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Let's go ahead and get started.
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Okay, so you are all set.
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Let me go ahead and give you your confirmation number.
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Hold on one second.
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I need to grab a pen.
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Customer service, this is Veronica.
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How can I help you?
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Yes, I'm calling to see how many bags my reservation has allowed, please.
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Your confirmation number?
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833 -145.
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And the name on the reservation?
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Marisol Lopez.
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Okay.
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Thank you so much.
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It looks like your reservation, you're permitted two checked bags.
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Well, my sister told me that I could take three, so I don't know why you're telling me I can only take two.
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Oh, which department does your sister work for?
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What do you mean, which department?
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She doesn't work for any department at your airline.
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Oh, so she doesn't work for the airline?
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no I never said she did then why does it matter
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what she told you you're calling me for a reason right she doesn't work for the airline
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so why would you take her word over mine I just don't understand why it is
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that you're telling me one thing she's telling me another I'm
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taking three bags like I don't know I'm just trying to understand
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if you believe your sister and you're going to tell me
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that your sister told you something different why did you bother calling me to confirm
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and I'm telling you that you can only take two
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but you're telling me your sister take Take as many bags as you want
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and then deal with the issue at the airport.
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Yeah, when you got to throw away all of your panties and stuff, then don't blame me, okay?
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I don't even know why I bothered calling.
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Bye.
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Have a good day.
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Yeah, you have a nice day too.
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Bye -bye.

Informazioni su questa lezione

Cos'è la tecnica dello Shadowing?

Shadowing è una tecnica di apprendimento delle lingue supportata da studi scientifici, originariamente sviluppata per la formazione dei traduttori professionisti e resa popolare dal poliglotta Dr. Alexander Arguelles. Il metodo è semplice ma potente: ascolti un audio in inglese di madrelingua e lo ripeti immediatamente ad alta voce — come un'ombra che segue il parlante con un ritardo di solo 1–2 secondi. A differenza dell'ascolto passivo o degli esercizi di grammatica, lo shadowing costringe il tuo cervello e i muscoli della bocca a elaborare e riprodurre simultaneamente i modelli di discorso reale. La ricerca dimostra che migliora significativamente la precisione della pronuncia, l'intonazione, il ritmo, il discorso connesso, la comprensione dell'ascolto e la fluidità del parlato — rendendolo uno dei metodi più efficaci per la preparazione alla prova di speaking dell'IELTS e per la comunicazione reale in inglese.