Prática de Shadowing: Working in a call center takes special skill! God bless us all 😅😅 #callcenter #fyp #customerservice - Aprenda a falar inglês com vídeo
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Thank you for calling customer service.
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My name is Veronica.
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How can I help you?
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Yes, hi Veronica.
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I'm calling to book a flight.
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Yes, I'm happy to help you book a flight.
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In the meantime, do you mind having a pen and paper available?
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You don't need to tell me what to do.
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I know that I need to write down my confirmation number, okay?
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Okay.
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All right.
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Let's go ahead and get started.
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Okay, so you are all set.
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Let me go ahead and give you your confirmation number.
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Hold on one second.
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I need to grab a pen.
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Customer service, this is Veronica.
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How can I help you?
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Yes, I'm calling to see how many bags my reservation has allowed, please.
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Your confirmation number?
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833 -145.
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And the name on the reservation?
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Marisol Lopez.
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Okay.
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Thank you so much.
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It looks like your reservation, you're permitted two checked bags.
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Well, my sister told me that I could take three, so I don't know why you're telling me I can only take two.
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Oh, which department does your sister work for?
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What do you mean, which department?
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She doesn't work for any department at your airline.
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Oh, so she doesn't work for the airline?
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no I never said she did then why does it matter
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what she told you you're calling me for a reason right she doesn't work for the airline
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so why would you take her word over mine I just don't understand why it is
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that you're telling me one thing she's telling me another I'm
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taking three bags like I don't know I'm just trying to understand
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if you believe your sister and you're going to tell me
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that your sister told you something different why did you bother calling me to confirm
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and I'm telling you that you can only take two
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but you're telling me your sister take Take as many bags as you want
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and then deal with the issue at the airport.
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Yeah, when you got to throw away all of your panties and stuff, then don't blame me, okay?
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I don't even know why I bothered calling.
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Bye.
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Have a good day.
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Yeah, you have a nice day too.
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Bye -bye.
Sobre esta lição
Você está praticando inglês com "Working in a call center takes special skill! God bless us all 😅😅 #callcenter #fyp #customerservice" usando a técnica de Shadowing.
O que é a Técnica de Shadowing?
Shadowing é uma técnica de aprendizado de idiomas com base científica, originalmente desenvolvida para o treinamento de intérpretes profissionais. O método é simples, mas poderoso: você ouve áudio em inglês nativo e repete imediatamente em voz alta — como uma sombra seguindo o falante com 1-2 segundos de atraso. Pesquisas mostram melhora significativa na precisão da pronúncia, entonação, ritmo, sons conectados, compreensão auditiva e fluência na fala.