Shadowing-Übung: Working in a call center takes special skill! God bless us all 😅😅 #callcenter #fyp #customerservice - Englisch Sprechen Lernen mit Video

Lektion wird erstellt...
1
Thank you for calling customer service.
2
My name is Veronica.
3
How can I help you?
4
Yes, hi Veronica.
5
I'm calling to book a flight.
6
Yes, I'm happy to help you book a flight.
7
In the meantime, do you mind having a pen and paper available?
8
You don't need to tell me what to do.
9
I know that I need to write down my confirmation number, okay?
10
Okay.
11
All right.
12
Let's go ahead and get started.
13
Okay, so you are all set.
14
Let me go ahead and give you your confirmation number.
15
Hold on one second.
16
I need to grab a pen.
17
Customer service, this is Veronica.
18
How can I help you?
19
Yes, I'm calling to see how many bags my reservation has allowed, please.
20
Your confirmation number?
21
833 -145.
22
And the name on the reservation?
23
Marisol Lopez.
24
Okay.
25
Thank you so much.
26
It looks like your reservation, you're permitted two checked bags.
27
Well, my sister told me that I could take three, so I don't know why you're telling me I can only take two.
28
Oh, which department does your sister work for?
29
What do you mean, which department?
30
She doesn't work for any department at your airline.
31
Oh, so she doesn't work for the airline?
32
no I never said she did then why does it matter
33
what she told you you're calling me for a reason right she doesn't work for the airline
34
so why would you take her word over mine I just don't understand why it is
35
that you're telling me one thing she's telling me another I'm
36
taking three bags like I don't know I'm just trying to understand
37
if you believe your sister and you're going to tell me
38
that your sister told you something different why did you bother calling me to confirm
39
and I'm telling you that you can only take two
40
but you're telling me your sister take Take as many bags as you want
41
and then deal with the issue at the airport.
42
Yeah, when you got to throw away all of your panties and stuff, then don't blame me, okay?
43
I don't even know why I bothered calling.
44
Bye.
45
Have a good day.
46
Yeah, you have a nice day too.
47
Bye -bye.

Über diese Lektion

Was ist die Shadowing-Technik?

Shadowing ist eine wissenschaftlich fundierte Sprachlerntechnik, die ursprünglich für die professionelle Dolmetscherausbildung entwickelt und durch den Polyglotten Dr. Alexander Arguelles populär gemacht wurde. Die Methode ist einfach aber wirkungsvoll: Du hörst englisches Audio von Muttersprachlern und wiederholst es sofort laut — wie ein Schatten, der dem Sprecher mit nur 1–2 Sekunden Verzögerung folgt. Anders als passives Hören oder Grammatikübungen zwingt Shadowing dein Gehirn und deine Mundmuskulatur, gleichzeitig echte Sprachmuster zu verarbeiten und zu reproduzieren. Studien zeigen, dass es Aussprachegenauigkeit, Intonation, Rhythmus, verbundene Sprache, Hörverständnis und Sprechflüssigkeit signifikant verbessert — was es zu einer der effektivsten Methoden für die IELTS Speaking-Vorbereitung und reale englische Kommunikation macht.