Shadowing-Übung: English for Call Centers 🙋🏻♀️ | Role Play Practice | Phone Company - Englisch Sprechen Lernen mit YouTube
B1
⏸ Pausiert
Call center phone company.
186 Sätze
Wenn Sätze zu kurz oder zu lang sind, klicke auf Edit, um sie anzupassen.
1
Call center phone company.
2
Role play call.
3
Call number one.
4
Call center agent and customer.
5
Hello.
6
Thank you for calling Bueno Phone.
7
My name is Marielle.
8
How may I help you today?
9
Hi.
10
Sorry.
11
Is your name Mariellen?
12
No, sir.
13
My name is Marielle.
14
Oh, I'm sorry about that, Marielle.
15
Okay, I got it.
16
That's quite all right, sir.
17
How may I assist you?
18
Well, I'm wondering why my data usage has been so high the past few months.
19
All right, sir.
20
Let me see if I can help you with that.
21
May I have your telephone number, please?
22
Yeah, it's 619-294-5637.
23
Thank you, sir.
24
And may I please have your first and last name?
25
My first name is Steve, and my last name is English.
26
The spelling is English, like the language, sir?
27
Yes, that's correct.
28
Okay, Mr. English, could you please verify your date of birth?
29
Sure.
30
It's June 10, 1998.
31
Thank you, sir.
32
June 10, 1998.
33
I am pulling up your account, Mr. English.
34
Alright.
35
Sounds good.
36
Here we are.
37
Let's see.
38
Yes, it does show that your data usage has increased over the past three months.
39
That's why I'm calling.
40
Sir, could you tell me what kind of phone you're using?
41
I'm on an Android?
42
I'm on has the same meaning as I have an Android.
43
Or you could say I'm using an Android.
44
I see.
45
Do you often watch videos or download large files?
46
No, not that often.
47
That's why it's a bit of a mystery to me.
48
Okay, Mr. English, thank you for that.
49
Do you think there is something wrong with my phone?
50
I'm not quite sure, but let me check something out for you.
51
May I put you on hold for a few minutes?
52
Sure, no problem.
53
Thank you, Mr. English.
54
Hello, sir.
55
Thank you for your patience.
56
Could I walk you through a few steps in the settings on your phone?
57
Um, can I check my phone while I'm talking with you?
58
Yes, sir.
59
You can put me on speakerphone and still be able to check the settings on your phone.
60
Okay, I'll give it a try.
61
Could you find the settings on your phone? on your phone?
62
Yeah, I think so.
63
Hold on a sec.
64
Settings.
65
Yeah, here it is.
66
I got it.
67
Excellent, sir.
68
Next, select Settings and then look for Data Usage.
69
Give me a second.
70
Data Usage.
71
OK.
72
I hit that.
73
What's next?
74
The expression I hit that has the same meaning as I chose that or you could say I selected that.
75
After that you are looking for cellular data usage.
76
Right let me scroll a bit where is that yep found it.
77
Sir if you click on that button it should show you which apps use the most data on your smartphone.
78
Click on is an expression
79
that means select oh I never knew this was here duh
80
I guess I do use a few social media sites that's
81
all right sir is there anything else I can do to
82
lower my data usage well sir you could try to use Wi-Fi networks at home and at work.
83
Also, you could try connecting to Wi-Fi while you are outside your home or workplace.
84
I see, but is that safe?
85
Your home network and workplace should have passwords.
86
However, I cannot guarantee that it will be 100% secure.
87
Also, you may want to refrain from sending personal information using public networks.
88
Yeah, I don't send anything important using public Wi-Fi.
89
Do you have any other advice on ways I can use less data?
90
Let me see.
91
If your calendar, contacts, and email sync every 15 minutes, that may drain your data.
92
How can I check that?
93
Have a look under Settings, then choose Accounts and set your email, calendar, and contact apps to sync data every few hours.
94
Or set them to only sync when connected to Wi-Fi.
95
Hold on, let me find that.
96
Settings and then accounts.
97
That's correct mr english take your time sir accounts
98
aha i was set on 15 minutes i'll be darned are you able to set it to two
99
or three hours or only Only on Wi-Fi?
100
Yes.
101
Hold on.
102
I think so.
103
Setting it to three hours.
104
Cool.
105
Very cool.
106
That should help you, Mr. English.
107
If you follow those steps, it should lower your monthly data usage.
108
That's awesome, Mariel.
109
You've been a huge help.
110
My pleasure, sir.
111
Is there anything else I can assist you with today?
112
No, I think that'll do it.
113
Thank you, sir.
114
One more thing.
115
Would you mind staying on the line to answer a brief survey after our call is completed?
116
No, I don't mind.
117
You've been great.
118
It's the least I can do.
119
Thank you so much, Mr. English, and thank you for calling Buenofon.
120
Thanks so much for your help.
121
Goodbye, sir.
122
Goodbye, Mariel.
123
Call center phone company, call number two.
124
Call center agent and customer.
125
Hello.
126
Thank you for calling Single Step Mobile.
127
This is John speaking.
128
How may I assist you?
129
Hello.
130
I bought a new phone a few months ago, and recently I noticed that the screen got cracked.
131
All right, ma'am.
132
Could you please tell me your phone number?
133
Yes, hold on.
134
I actually have to look that up.
135
Here it is.
136
It's 415-521-0851.
137
Thank you for that.
138
May I have the name on your account, please?
139
Yes, it's Carol Holmes.
140
Thank you, Ms. Holmes.
141
Pardon me, how do you spell your last name?
142
It's H-O-L-M-E-S.
143
That's H as in hotel, O as in Oscar, L as in Lima, M as in Mike, E as in Echo,
144
and S as in Sierra.
145
Is that correct?
146
Yes, that's right.
147
Thank you, Ms. Holmes.
148
Am I covered for insurance for the cracked screen?
149
Let me pull up your account information.
150
This should only take a few seconds oh I really hope
151
I'm covered for this let me see you bought this phone
152
at our Novato store you have the full insurance package which is coverage for one year.
153
This does include any damage to your screen.
154
Oh great, how do I get it replaced?
155
You will need to bring the phone into one of our authorized repair stores along with a picture ID.
156
A picture ID equals a photo ID.
157
It usually has your picture or photo along with your address.
158
Will my driver's license be okay?
159
Sure, that'll be fine.
160
How do I find an authorized repair store?
161
I will send you a text message with a listing of those repair stores in just a little while.
162
Great.
163
Do you know how long it will take to get the screen repaired?
164
Each repair store will have different times depending on the number of orders.
165
Hmm.
166
Can you give me an estimated time?
167
It generally takes approximately 30 to 60 minutes to repair a phone screen.
168
Thanks.
169
That gives me a better idea.
170
Do you happen to know their hours?
171
The repair store hours may vary by location.
172
We recommend that you check the website of the store for their business hours.
173
Okay, I can do that.
174
Did you receive the text message I sent?
175
Yes, I just got it.
176
Thanks for that.
177
Is there anything else I can help you with today?
178
No, I'm good.
179
So glad I have insurance for this phone.
180
Yes, our insurance plan is the best in the industry.
181
Thank you very much for calling, ma'am.
182
Thanks for your help.
183
My pleasure, Ms. Holmes.
184
Goodbye.
185
Goodbye.
186
Remember to watch our other roleplay videos.
App herunterladen
Everything you need to speak fluently
AI PronunciationScore every sentence
IPA PracticeMaster every sound
VocabularyBuild your word bank
Vocab GameLearn while playing
Warum dieses Video ideal fürs Englisch sprechen üben ist
Dieser Anrufzentrums-Dialog eignet sich hervorragend, um telefonisches Englisch zu üben. Er zeigt natürliche Gesprächsabläufe, alltägliche Fehler (wie die Namensverwechslung) und professionelle Reaktionen. Die kurzen, klaren Sätze machen es einfach, die shadow speech-Technik anzuwenden – eine Methode, bei der man die Sprecher:in direkt nachahmt, um Intonation und Rhythmus zu lernen. So verbessert man nicht nur das Verständnis, sondern auch die Aussprache.
Analyse: Natürliche Sätze im Gespräch
- "That's quite all right, sir.": Statt "Es ist okay" klingt dies höflicher und professionell. Wichtig für Anrufe, um Kunden zu beruhigen.
- "I'm on an Android?": "On" wird hier gebraucht, um das Telefonmodell anzugeben – eine häufige Umgangssprache. Alternativen wie "I have an Android" sind ebenfalls korrekt, aber "on" klingt natürlicher.
- "That's why it's a bit of a mystery to me.": "A bit of a mystery" drückt Unverständnis auf eine lockere Weise aus. Perfekt, um Emotionen ohne Übertreibung auszudrücken.
Praktische Übungsroutine mit Shadowing
Verwende die shadow speak-Methode, um den Dialog zu üben: 1. Höre einen Satz aus dem Video an. 2. Pausiere und wiederhole ihn sofort – versuche, Intonation und Tempo genau zu kopieren. 3. Nimm dich auf und vergleiche mit dem Original. Achte auf Fehler in der Aussprache oder Rhythmus. 4. Wiederhole dies für jeden Satz, bis du flüssig sprichst. Diese Routine funktioniert besonders gut auf einer shadowing site, aber auch mit einem einfachen Audiorecorder geht es. Übe täglich 10–15 Minuten – so verbessert sich dein Englisch schnell sichtbar!
Was ist die Shadowing-Technik?
Shadowing ist eine wissenschaftlich fundierte Sprachlerntechnik, die ursprünglich für die professionelle Dolmetscherausbildung entwickelt und durch den Polyglotten Dr. Alexander Arguelles populär gemacht wurde. Die Methode ist einfach aber wirkungsvoll: Du hörst englisches Audio von Muttersprachlern und wiederholst es sofort laut — wie ein Schatten, der dem Sprecher mit nur 1–2 Sekunden Verzögerung folgt. Anders als passives Hören oder Grammatikübungen zwingt Shadowing dein Gehirn und deine Mundmuskulatur, gleichzeitig echte Sprachmuster zu verarbeiten und zu reproduzieren. Studien zeigen, dass es Aussprachegenauigkeit, Intonation, Rhythmus, verbundene Sprache, Hörverständnis und Sprechflüssigkeit signifikant verbessert — was es zu einer der effektivsten Methoden für die IELTS Speaking-Vorbereitung und reale englische Kommunikation macht.