Pratica di Shadowing: English for Call Centers 🙋🏻♀️ | Role Play Practice | Shipping Trouble Mock Call - Impara a parlare inglese con i video
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30 frasi
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1
call center shipping problems role play number one call center agent and caller
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hello thank you for calling max warehouse this is gloria how may i help you
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hi gloria i'm trying to check on my order certainly sir i'll be happy to check on that for you thank you may i have your phone number or the order number please sure my phone number is
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seven 820-704-5678 thank you could i please have the billing zip code for your order it's nine one three six two is this mr wallace yes that's right you order the sliding shower door
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with the rain glass is that correct yes that's right i ordered it about a month ago
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okay mr wallace let me try tracking the order for you thanks i appreciate that bear with me this may take a few minutes that's fine okay your order has arrived at the destination port
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do you know when it will be delivered to the store i don't see any information on my end
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when i ordered the shower door the website said that it would be delivered in two weeks
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i do apologize for the delay we have been experiencing supply chain issues
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unfortunately there have been delays on most orders i really wish they had told me that when i ordered i apologize for the inconvenience mr wallace let me put a note on the order could we
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text you if there is an update yeah that's fine i'd appreciate that do you have any idea when the order might arrive i'm afraid i don't have any other information we do appreciate your patience
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hmm okay i'll give it another week or so again mr wallace i am very sorry for the delay
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well i hope it arrives soon is there anything else i can help you with today no just looking forward to receiving my order i understand sir thanks for trying thank you for
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calling mr wallace call center shipping problems role play number two call center agent and caller
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hello thank you for calling the very best furniture company my name is james how may i help you hello james i would like to check on the status of my order
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of course ma'am i would be happy to check on that for you may i please have your last name and telephone number my last name is davis and my telephone number is 451-833-8901
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please wait just a moment while i pull up your order okay thank you i found your order miss davis
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could i please have your billing address zip code really fine my zip code is eight four three three zero thank you miss davis you ordered the dining room set is that correct
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yes that's correct do you have any idea when my order will arrive our system shows that it's still in transit you know i ordered this furniture set almost two months ago miss davis i am
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truly sorry for the delay we are experiencing shipping problems due to the supply chain crisis
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so you don't know when it will arrive
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i can make a request to the warehouse to send us an update then we can call you with the information the sales agent said it would take less than a month when i bought this furniture
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i am so sorry miss davis let me see if i can get you an update in the next 24 hours
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that would be helpful i really wanted to have my new furniture for the holidays
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i am deeply sorry for the inconvenience i understand i'm just frustrated with the situation
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is there anything else i can help you with today miss davis i just want my furniture please let me know when you get the update we will certainly do that ma'am i'd appreciate that
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sorry could i have your name again of course miss davis it's james thank you for your help james
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again i'm extremely sorry for the shipping delay i know i know it's the supply chain
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thank you for calling goodbye remember to watch our other roleplay videos
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you
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Vocabolario e note di pronuncia per questa lezione
Questo video contiene 30 frasi e 688 parole da ripetere con lo shadowing. Il parlato dura 6:29. Chi parla lo fa lentamente, circa 106 parole al minuto, quindi c’è tempo per imitare ogni suono. Il 85% delle parole rientra nelle 3.000 più comuni dell’inglese; conviene studiare le altre prima di iniziare.
Vocaboli chiave di questo video
15 parole del video che vale la pena imparare, con pronuncia e significato:
| Parola | Pronuncia | Significato |
|---|---|---|
| delay sostantivo | /dɪˈleɪ̯/ | ritardo |
| arrive verbo | /əˈɹaɪv/ | arrivare, giungere |
| furniture sostantivo | /ˈfɝ.nɪ.t͡ʃɚ/ | mobilio |
| telephone sostantivo | /ˈtɛləˌfoʊn/ | telefono |
| apologize verbo | /əˈpɑləˌd͡ʒaɪz/ | scusarsi |
| warehouse sostantivo | /ˈwɛə(ɹ)haʊs/ | magazzino |
| inconvenience sostantivo | /ɪnkənˈvinjəns/ | disagio, inconveniente |
| deeply avverbio | /ˈdi(ː)pli/ | in profondità, estremamente |
| helpful aggettivo | /ˈhɛlp.fl̩/ | disponibile, utile |
| goodbye | /ɡʊdˈbaɪ/ | arrivederci, addio |
| slide sostantivo | /ˈslaɪ̯d/ | scivolo |
| destination sostantivo | /dɛstɪˈneɪʃən/ | destinazione, meta |
| patience sostantivo | /ˈpeɪ̯.ʃəns/ | pazienza |
| transit sostantivo | /ˈtɹæn.zɪt/ | transizione, traversata |
| dine verbo | /daɪn/ | cenare |
I phrasal verb che sentirai
| Parola | Significato |
|---|---|
| look forward to verbo | non vedere l'ora |
Pronuncia a cui fare attenzione
Chi parla usa 11 contrazioni e forme ridotte, come I'm, don't, I'd. Pronunciale nella forma breve, così come le senti.
- I suoni “sh” e “zh”: destination /dɛstɪˈneɪʃən/, patience /ˈpeɪ̯.ʃəns/
- Parole lunghe — attenzione all’accento: apologize /əˈpɑləˌd͡ʒaɪz/, inconvenience /ɪnkənˈvinjəns/, destination /dɛstɪˈneɪʃən/
Come esercitarsi con questo video
- Ascolta tutto il video una volta senza parlare e annota le parole che non conosci.
- Fai shadowing frase per frase a velocità normale, ripetendo ognuna finché il tuo ritmo coincide con quello di chi parla.
- Registrati e confronta con l’originale, facendo attenzione a parole come delay, arrive, furniture.
La grammatica di questo video
Le strutture che chi parla usa di più, con le parole esatte del video:
| Struttura | Nel video |
|---|---|
| Present perfect have/has + participio passato — un’azione passata che conta ancora adesso | has arrived · have been |
| Forma passiva be + participio passato — conta ciò che accade, non chi lo fa | will be delivered · would be delivered |
| Possibilità con “might / may” might/may + verbo — qualcosa di possibile ma non certo | may take · might arrive |
| Futuro con “will” will + verbo — una decisione, una promessa o una previsione | i'll be · will be · i'll give |
Cos'è la tecnica dello Shadowing?
Shadowing è una tecnica di apprendimento delle lingue supportata da studi scientifici, originariamente sviluppata per la formazione dei traduttori professionisti e resa popolare dal poliglotta Dr. Alexander Arguelles. Il metodo è semplice ma potente: ascolti un audio in inglese di madrelingua e lo ripeti immediatamente ad alta voce — come un'ombra che segue il parlante con un ritardo di solo 1–2 secondi. A differenza dell'ascolto passivo o degli esercizi di grammatica, lo shadowing costringe il tuo cervello e i muscoli della bocca a elaborare e riprodurre simultaneamente i modelli di discorso reale. La ricerca dimostra che migliora significativamente la precisione della pronuncia, l'intonazione, il ritmo, il discorso connesso, la comprensione dell'ascolto e la fluidità del parlato — rendendolo uno dei metodi più efficaci per la preparazione alla prova di speaking dell'IELTS e per la comunicazione reale in inglese.