Prática de Shadowing: English for Call Centers 🙋🏻♀️ | Role Play Practice | Shipping Trouble Mock Call - Aprenda a falar inglês com vídeo
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30 frases
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call center shipping problems role play number one call center agent and caller
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hello thank you for calling max warehouse this is gloria how may i help you
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hi gloria i'm trying to check on my order certainly sir i'll be happy to check on that for you thank you may i have your phone number or the order number please sure my phone number is
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seven 820-704-5678 thank you could i please have the billing zip code for your order it's nine one three six two is this mr wallace yes that's right you order the sliding shower door
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with the rain glass is that correct yes that's right i ordered it about a month ago
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okay mr wallace let me try tracking the order for you thanks i appreciate that bear with me this may take a few minutes that's fine okay your order has arrived at the destination port
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do you know when it will be delivered to the store i don't see any information on my end
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when i ordered the shower door the website said that it would be delivered in two weeks
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i do apologize for the delay we have been experiencing supply chain issues
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unfortunately there have been delays on most orders i really wish they had told me that when i ordered i apologize for the inconvenience mr wallace let me put a note on the order could we
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text you if there is an update yeah that's fine i'd appreciate that do you have any idea when the order might arrive i'm afraid i don't have any other information we do appreciate your patience
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hmm okay i'll give it another week or so again mr wallace i am very sorry for the delay
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well i hope it arrives soon is there anything else i can help you with today no just looking forward to receiving my order i understand sir thanks for trying thank you for
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calling mr wallace call center shipping problems role play number two call center agent and caller
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hello thank you for calling the very best furniture company my name is james how may i help you hello james i would like to check on the status of my order
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of course ma'am i would be happy to check on that for you may i please have your last name and telephone number my last name is davis and my telephone number is 451-833-8901
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please wait just a moment while i pull up your order okay thank you i found your order miss davis
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could i please have your billing address zip code really fine my zip code is eight four three three zero thank you miss davis you ordered the dining room set is that correct
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yes that's correct do you have any idea when my order will arrive our system shows that it's still in transit you know i ordered this furniture set almost two months ago miss davis i am
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truly sorry for the delay we are experiencing shipping problems due to the supply chain crisis
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so you don't know when it will arrive
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i can make a request to the warehouse to send us an update then we can call you with the information the sales agent said it would take less than a month when i bought this furniture
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i am so sorry miss davis let me see if i can get you an update in the next 24 hours
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that would be helpful i really wanted to have my new furniture for the holidays
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i am deeply sorry for the inconvenience i understand i'm just frustrated with the situation
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is there anything else i can help you with today miss davis i just want my furniture please let me know when you get the update we will certainly do that ma'am i'd appreciate that
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sorry could i have your name again of course miss davis it's james thank you for your help james
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again i'm extremely sorry for the shipping delay i know i know it's the supply chain
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thank you for calling goodbye remember to watch our other roleplay videos
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you
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Vocabulário e dicas de fala para esta lição
Este vídeo tem 30 frases e 688 palavras para praticar shadowing. A fala dura 6:29. O falante fala devagar, cerca de 106 palavras por minuto, o que dá tempo para imitar cada som. 85% das palavras estão entre as 3.000 mais comuns do inglês; vale a pena estudar o restante antes de começar.
Vocabulário principal deste vídeo
15 palavras do vídeo que vale a pena aprender, com pronúncia e significado:
| Palavra | Pronúncia | Significado |
|---|---|---|
| delay substantivo | /dɪˈleɪ̯/ | atraso, demora |
| arrive verbo | /əˈɹaɪv/ | chegar |
| furniture substantivo | /ˈfɝ.nɪ.t͡ʃɚ/ | mobília |
| telephone substantivo | /ˈtɛləˌfoʊn/ | telefone |
| apologize verbo | /əˈpɑləˌd͡ʒaɪz/ | desculpar-se, apologizar |
| warehouse substantivo | /ˈwɛə(ɹ)haʊs/ | armazém |
| inconvenience substantivo | /ɪnkənˈvinjəns/ | inconveniência, incómodo |
| caller substantivo | /ˈkɔːlə/ | chamador |
| deeply advérbio | /ˈdi(ː)pli/ | profundamente |
| helpful adjetivo | /ˈhɛlp.fl̩/ | prestável, útil |
| goodbye | /ɡʊdˈbaɪ/ | adeus, até-logo |
| slide substantivo | /ˈslaɪ̯d/ | escorrega, escorregador |
| destination substantivo | /dɛstɪˈneɪʃən/ | destino |
| patience substantivo | /ˈpeɪ̯.ʃəns/ | paciência |
| transit substantivo | /ˈtɹæn.zɪt/ | trânsito, passagem |
Phrasal verbs que você vai ouvir
| Palavra | Pronúncia | Significado |
|---|---|---|
| look forward to verbo | ansiar por, estar ansioso para | |
| pull up verbo | /ˌpʊl ˈʌp/ | puxar para cima |
Pronúncia para ficar de olho
O falante usa 11 contrações e formas reduzidas, como I'm, don't, I'd. Diga-as na forma curta, do jeito que você ouve.
- Os sons de “sh” e “zh”: destination /dɛstɪˈneɪʃən/, patience /ˈpeɪ̯.ʃəns/
- Palavras longas — acerte a sílaba tônica: apologize /əˈpɑləˌd͡ʒaɪz/, inconvenience /ɪnkənˈvinjəns/, destination /dɛstɪˈneɪʃən/
Como praticar com este vídeo
- Ouça o vídeo inteiro uma vez sem falar e anote as palavras que você não conhece.
- Faça shadowing frase por frase na velocidade normal, repetindo cada uma até o seu ritmo ficar igual ao do falante.
- Grave a sua voz e compare com o original, prestando atenção a palavras como delay, arrive, furniture.
Gramática neste vídeo
As estruturas que o falante mais usa, com as palavras exatas do vídeo:
| Estrutura | No vídeo |
|---|---|
| Present perfect have/has + particípio passado — uma ação passada que ainda importa agora | has arrived · have been |
| Voz passiva be + particípio passado — o foco está no que acontece, não em quem faz | will be delivered · would be delivered |
| Possibilidade com “might / may” might/may + verbo — algo possível, mas não certo | may take · might arrive |
| Futuro com “will” will + verbo — uma decisão, promessa ou previsão | i'll be · will be · i'll give |
O que é a Técnica de Shadowing?
Shadowing é uma técnica de aprendizado de idiomas com base científica, originalmente desenvolvida para o treinamento de intérpretes profissionais. O método é simples, mas poderoso: você ouve áudio em inglês nativo e repete imediatamente em voz alta — como uma sombra seguindo o falante com 1-2 segundos de atraso. Pesquisas mostram melhora significativa na precisão da pronúncia, entonação, ritmo, sons conectados, compreensão auditiva e fluência na fala.