Shadowing Practice: English for Call Centers 🙋🏻♀️ | Role Play Practice | Shipping Trouble Mock Call - Learn English Speaking with Video
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30 oraciones
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call center shipping problems role play number one call center agent and caller
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hello thank you for calling max warehouse this is gloria how may i help you
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hi gloria i'm trying to check on my order certainly sir i'll be happy to check on that for you thank you may i have your phone number or the order number please sure my phone number is
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seven 820-704-5678 thank you could i please have the billing zip code for your order it's nine one three six two is this mr wallace yes that's right you order the sliding shower door
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with the rain glass is that correct yes that's right i ordered it about a month ago
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okay mr wallace let me try tracking the order for you thanks i appreciate that bear with me this may take a few minutes that's fine okay your order has arrived at the destination port
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do you know when it will be delivered to the store i don't see any information on my end
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when i ordered the shower door the website said that it would be delivered in two weeks
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i do apologize for the delay we have been experiencing supply chain issues
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unfortunately there have been delays on most orders i really wish they had told me that when i ordered i apologize for the inconvenience mr wallace let me put a note on the order could we
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text you if there is an update yeah that's fine i'd appreciate that do you have any idea when the order might arrive i'm afraid i don't have any other information we do appreciate your patience
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hmm okay i'll give it another week or so again mr wallace i am very sorry for the delay
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well i hope it arrives soon is there anything else i can help you with today no just looking forward to receiving my order i understand sir thanks for trying thank you for
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calling mr wallace call center shipping problems role play number two call center agent and caller
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hello thank you for calling the very best furniture company my name is james how may i help you hello james i would like to check on the status of my order
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of course ma'am i would be happy to check on that for you may i please have your last name and telephone number my last name is davis and my telephone number is 451-833-8901
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please wait just a moment while i pull up your order okay thank you i found your order miss davis
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could i please have your billing address zip code really fine my zip code is eight four three three zero thank you miss davis you ordered the dining room set is that correct
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yes that's correct do you have any idea when my order will arrive our system shows that it's still in transit you know i ordered this furniture set almost two months ago miss davis i am
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truly sorry for the delay we are experiencing shipping problems due to the supply chain crisis
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so you don't know when it will arrive
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i can make a request to the warehouse to send us an update then we can call you with the information the sales agent said it would take less than a month when i bought this furniture
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i am so sorry miss davis let me see if i can get you an update in the next 24 hours
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that would be helpful i really wanted to have my new furniture for the holidays
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i am deeply sorry for the inconvenience i understand i'm just frustrated with the situation
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is there anything else i can help you with today miss davis i just want my furniture please let me know when you get the update we will certainly do that ma'am i'd appreciate that
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sorry could i have your name again of course miss davis it's james thank you for your help james
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again i'm extremely sorry for the shipping delay i know i know it's the supply chain
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thank you for calling goodbye remember to watch our other roleplay videos
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you
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Vocabulario y notas de pronunciación para esta lección
Este vídeo tiene 30 frases y 688 palabras para practicar shadowing. La parte hablada dura 6:29. El hablante habla despacio, unas 106 palabras por minuto, así que hay tiempo para imitar cada sonido. El 85 % de las palabras está entre las 3.000 más comunes del inglés; conviene repasar el resto antes de empezar.
Vocabulario clave de este vídeo
15 palabras del vídeo que vale la pena aprender, con su pronunciación y significado:
| Palabra | Pronunciación | Significado |
|---|---|---|
| delay sustantivo | /dɪˈleɪ̯/ | retraso, demora |
| arrive verbo | /əˈɹaɪv/ | llegar, arribar |
| furniture sustantivo | /ˈfɝ.nɪ.t͡ʃɚ/ | mobiliario, mueble |
| telephone sustantivo | /ˈtɛləˌfoʊn/ | teléfono |
| apologize verbo | /əˈpɑləˌd͡ʒaɪz/ | disculparse [with con], pedir(le) perdón [with a] |
| warehouse sustantivo | /ˈwɛə(ɹ)haʊs/ | almacén, depósito |
| inconvenience sustantivo | /ɪnkənˈvinjəns/ | inconveniencia |
| caller sustantivo | /ˈkɔːlə/ | llamador |
| deeply adverbio | /ˈdi(ː)pli/ | a fondo |
| helpful adjetivo | /ˈhɛlp.fl̩/ | servicial, adyuvante |
| goodbye | /ɡʊdˈbaɪ/ | adiós, hasta luego |
| slide sustantivo | /ˈslaɪ̯d/ | tobogán, resbaladilla |
| destination sustantivo | /dɛstɪˈneɪʃən/ | destino, destinación |
| patience sustantivo | /ˈpeɪ̯.ʃəns/ | paciencia |
| transit sustantivo | /ˈtɹæn.zɪt/ | tránsito |
Phrasal verbs que vas a escuchar
| Palabra | Significado |
|---|---|
| look forward to verbo | no ver la hora de, quedar a la espera de |
Pronunciación a tener en cuenta
El hablante usa 11 contracciones y formas reducidas, como I'm, don't, I'd. Dilas en su forma corta, tal como las oyes.
- Los sonidos de “sh” y “zh”: destination /dɛstɪˈneɪʃən/, patience /ˈpeɪ̯.ʃəns/
- Palabras largas — cuida el acento: apologize /əˈpɑləˌd͡ʒaɪz/, inconvenience /ɪnkənˈvinjəns/, destination /dɛstɪˈneɪʃən/
Cómo practicar con este vídeo
- Escucha el vídeo entero una vez sin hablar y anota las palabras que no conoces.
- Haz shadowing frase por frase a velocidad normal, repitiendo cada una hasta que tu ritmo coincida con el del hablante.
- Grábate y compara con el original, prestando atención a palabras como delay, arrive, furniture.
Gramática en este vídeo
Las estructuras que más usa el hablante, con las palabras exactas del vídeo:
| Estructura | En el vídeo |
|---|---|
| Present perfect have/has + participio pasado — una acción pasada que sigue importando ahora | has arrived · have been |
| Voz pasiva be + participio pasado — importa lo que ocurre, no quién lo hace | will be delivered · would be delivered |
| Posibilidad con “might / may” might/may + verbo — algo posible pero no seguro | may take · might arrive |
| Futuro con “will” will + verbo — una decisión, una promesa o una predicción | i'll be · will be · i'll give |
¿Qué es la Técnica de Shadowing?
Shadowing es una técnica de aprendizaje de idiomas respaldada por la ciencia, desarrollada originalmente para la formación de intérpretes profesionales y popularizada por el políglota Dr. Alexander Arguelles. El método es simple pero poderoso: escuchas audio en inglés nativo y lo repites en voz alta de inmediato, como una sombra que sigue al hablante con solo 1-2 segundos de retraso. A diferencia de la escucha pasiva o los ejercicios de gramática, el shadowing obliga a tu cerebro y músculos de la boca a procesar y reproducir simultáneamente patrones de habla reales. Las investigaciones muestran que mejora significativamente la precisión de la pronunciación, la entonación, el ritmo, el habla conectada, la comprensión auditiva y la fluidez al hablar, convirtiéndola en una de las metodologías más efectivas para la preparación del IELTS Speaking y la comunicación en inglés en el mundo real.