Shadowing Practice: English for Call Centers 🙋🏻♀️ | Role Play Practice - Learn English Speaking with Video
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call center english role play conversation number one
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call center agent and customer hello thank you for calling acme technology my name is carol how may i help you
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hi carol i'm having trouble with your computer program
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i can help you with that sir what kind of problem are you having
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i'm having trouble installing the program
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i'm sorry about the difficulties you're having i'll try my best to help you solve the problem well i'm trying to install it on both windows and linux
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i see that's a little complicated
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would you mind if i put you on hold for a minute i just need to check on the code
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okay that's fine thank you sir please hold for a minute
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hello sir thank you very much for holding i'm sorry but could i transfer you to my supervisor
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sure that's fine i appreciate it i will transfer your call now
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call center english role play conversation number two
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hello thank you for calling spirit systems this is tom speaking how can i assist you
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hello i recently bought a new computer and i'm having trouble loading your software
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all right ma'am could you please tell me which version you are trying to load
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it's the gr something hold on a sec i'm trying to find the version of the program sure please take your time
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it is the gr5 turbo thank you ma'am the gr5 turbo
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i'm sorry about the troubles you are having i'll try my best to help you solve the issue
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all right thank you ma'am which operating system are you currently using
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i'm on a mac and the os is mount tam
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i see could i put you on hold for a few minutes i need to speak with technical support
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okay but i need to get back to work soon
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i completely understand it should only take a couple of minutes
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okay thanks thank you very much for holding ma'am i think i found the problem
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great please tell me i apologize but our company has not yet released an update for that os it will be available early next week
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ah now i understand well that explains it
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on behalf of our company i am very sorry for the delay please check our website for the update next week
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okay i'll do that is there anything else i can assist you with today no that should do it
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thank you very much for calling ma'am
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yeah okay thanks for looking into it thank you again ma'am goodbye
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call center english roleplay conversation number three
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hello thank you for calling horizon mobile my name is sarah how can i help you
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yes my bill for this month is double the amount from last month i think there is an accounting mistake
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oh let's look into this may i have your full name and phone number please yes it is paul s
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thompson my number is 619-563-9810 thank you mr thompson for verification purposes
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may i have your date of birth sure my date of birth is may 11 1978
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thank you sir could you give me a minute to pull up your account information sure of course
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thank you for waiting sir i found your last billing invoice and it does appear there has been an error i thought so we are very sorry for the double billing
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i will notify our accounting department and they will send a new bill
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how long will that take you should receive it in three to five business days
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okay could you tell me my current balance
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yes of course sir your current balance is 87.16
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okay that sounds about right
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is there anything else i can assist you with today no that should do it
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again i apologize for the error thank you very much for calling mr thompson
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thanks for getting that sorted out
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it was my pleasure sir thank you goodbye
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goodbye if you enjoyed this video please hit the like button and share it thank you so much for watching and see you next time
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you
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Vocabulario y notas de pronunciación para esta lección
Esta lección de conversación de nivel B1 se basa en el vídeo “English for Call Centers 🙋🏻♀️”. Las palabras que más se repiten: sir, calling, trouble, hold, center. Este vídeo tiene 49 frases y 681 palabras para practicar shadowing. La parte hablada dura 8:15. El hablante habla despacio, unas 82 palabras por minuto, así que hay tiempo para imitar cada sonido. El 85 % de las palabras está entre las 3.000 más comunes del inglés; conviene repasar el resto antes de empezar.
Vocabulario clave de este vídeo
Las 10 palabras más avanzadas del vídeo, con su pronunciación y significado:
| Palabra | Pronunciación | Significado |
|---|---|---|
| goodbye | /ɡʊdˈbaɪ/ | adiós, hasta luego |
| carol sustantivo | /ˈkɛɹəl/ | aleluya |
| install verbo | /ɪnˈstɔl/ | instalar |
| apologize verbo | /əˈpɑləˌd͡ʒaɪz/ | disculparse [with con], pedir(le) perdón [with a] |
| invoice sustantivo | /ˈɪnˌvɔɪs/ | albarán, factura |
| roleplay verbo | /ˈroʊl.pleɪ/ | rolear, simular |
| verification sustantivo | /ˌvɛ.ɹə.fɪˈkeɪ.ʃən/ | verificación |
| notify verbo | /ˈnoʊtɪfaɪ/ | notificar |
| supervisor sustantivo | /ˈsupɚˌvaɪzɚ/ | supervisor, director |
| horizon sustantivo | /həˈɹaɪ.zən/ | horizonte |
Phrasal verbs que vas a escuchar
| Palabra | Significado |
|---|---|
| get back to verbo | responder / contestar (en un rato), volver / tornar a contactar |
| sort out verbo | discernir |
Gramática en este vídeo
Las estructuras que más usa el hablante, con las palabras exactas del vídeo:
| Estructura | En el vídeo |
|---|---|
| Consejo con “should” should + verbo — decir qué es buena idea | should only take · should do · should receive |
| Present continuous am/is/are + -ing — algo que ocurre ahora o en estos días | i'm having · you're having · are trying |
| Futuro con “will” will + verbo — una decisión, una promesa o una predicción | i'll try · will transfer · will be |
| Obligación: must / have to / need to decir que algo es necesario | need to check · need to speak · need to get |
Pronunciación a tener en cuenta
El hablante usa 13 contracciones y formas reducidas, como I'm, I'll, you're. Dilas en su forma corta, tal como las oyes.
- Palabras largas — cuida el acento: apologize /əˈpɑləˌd͡ʒaɪz/, verification /ˌvɛ.ɹə.fɪˈkeɪ.ʃən/, supervisor /ˈsupɚˌvaɪzɚ/
Sonidos difíciles para hispanohablantes:
- /v/ — no es /b/: los dientes tocan el labio inferior: invoice /ˈɪnˌvɔɪs/, verification /ˌvɛ.ɹə.fɪˈkeɪ.ʃən/, supervisor /ˈsupɚˌvaɪzɚ/
- /z/ — sonora, no /s/: apologize /əˈpɑləˌd͡ʒaɪz/, supervisor /ˈsupɚˌvaɪzɚ/, horizon /həˈɹaɪ.zən/
Cómo practicar con este vídeo
- Escucha el vídeo entero una vez sin hablar y anota las palabras que no conoces.
- Haz shadowing frase por frase a velocidad normal, repitiendo cada una hasta que tu ritmo coincida con el del hablante.
- Grábate y compara con el original, prestando atención a palabras como goodbye, carol, install.
¿Qué es la Técnica de Shadowing?
Shadowing es una técnica de aprendizaje de idiomas respaldada por la ciencia, desarrollada originalmente para la formación de intérpretes profesionales y popularizada por el políglota Dr. Alexander Arguelles. El método es simple pero poderoso: escuchas audio en inglés nativo y lo repites en voz alta de inmediato, como una sombra que sigue al hablante con solo 1-2 segundos de retraso. A diferencia de la escucha pasiva o los ejercicios de gramática, el shadowing obliga a tu cerebro y músculos de la boca a procesar y reproducir simultáneamente patrones de habla reales. Las investigaciones muestran que mejora significativamente la precisión de la pronunciación, la entonación, el ritmo, el habla conectada, la comprensión auditiva y la fluidez al hablar, convirtiéndola en una de las metodologías más efectivas para la preparación del IELTS Speaking y la comunicación en inglés en el mundo real.