跟读练习: English for Call Centers 🙋🏻♀️ | Role Play Practice - 通过视频学习英语口语
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call center english role play conversation number one
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call center agent and customer hello thank you for calling acme technology my name is carol how may i help you
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hi carol i'm having trouble with your computer program
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i can help you with that sir what kind of problem are you having
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i'm having trouble installing the program
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i'm sorry about the difficulties you're having i'll try my best to help you solve the problem well i'm trying to install it on both windows and linux
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i see that's a little complicated
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would you mind if i put you on hold for a minute i just need to check on the code
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okay that's fine thank you sir please hold for a minute
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hello sir thank you very much for holding i'm sorry but could i transfer you to my supervisor
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sure that's fine i appreciate it i will transfer your call now
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call center english role play conversation number two
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hello thank you for calling spirit systems this is tom speaking how can i assist you
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hello i recently bought a new computer and i'm having trouble loading your software
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all right ma'am could you please tell me which version you are trying to load
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it's the gr something hold on a sec i'm trying to find the version of the program sure please take your time
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it is the gr5 turbo thank you ma'am the gr5 turbo
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i'm sorry about the troubles you are having i'll try my best to help you solve the issue
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all right thank you ma'am which operating system are you currently using
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i'm on a mac and the os is mount tam
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i see could i put you on hold for a few minutes i need to speak with technical support
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okay but i need to get back to work soon
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i completely understand it should only take a couple of minutes
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okay thanks thank you very much for holding ma'am i think i found the problem
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great please tell me i apologize but our company has not yet released an update for that os it will be available early next week
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ah now i understand well that explains it
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on behalf of our company i am very sorry for the delay please check our website for the update next week
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okay i'll do that is there anything else i can assist you with today no that should do it
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thank you very much for calling ma'am
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yeah okay thanks for looking into it thank you again ma'am goodbye
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call center english roleplay conversation number three
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hello thank you for calling horizon mobile my name is sarah how can i help you
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yes my bill for this month is double the amount from last month i think there is an accounting mistake
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oh let's look into this may i have your full name and phone number please yes it is paul s
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thompson my number is 619-563-9810 thank you mr thompson for verification purposes
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may i have your date of birth sure my date of birth is may 11 1978
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thank you sir could you give me a minute to pull up your account information sure of course
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thank you for waiting sir i found your last billing invoice and it does appear there has been an error i thought so we are very sorry for the double billing
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i will notify our accounting department and they will send a new bill
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how long will that take you should receive it in three to five business days
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okay could you tell me my current balance
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yes of course sir your current balance is 87.16
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okay that sounds about right
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is there anything else i can assist you with today no that should do it
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again i apologize for the error thank you very much for calling mr thompson
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thanks for getting that sorted out
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it was my pleasure sir thank you goodbye
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goodbye if you enjoyed this video please hit the like button and share it thank you so much for watching and see you next time
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you
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Vocabulary and speaking notes for this lesson
This B1 speaking lesson is built on the video “English for Call Centers 🙋🏻♀️”. The speaker keeps coming back to these words: sir, calling, trouble, hold, center. This video has 49 sentences and 681 words to shadow. The speech runs for 8:15. The speaker talks slowly, about 82 words per minute, so there is time to copy every sound. 85% of the words are among the 3,000 most common in English; the rest is worth studying before you start.
Key vocabulary in this video
The 12 most advanced words in the video, with pronunciation and meaning:
| Word | Pronunciation | Meaning |
|---|---|---|
| goodbye | /ɡʊdˈbaɪ/ | Farewell; a formula used to another person or persons when the speaker, writer, or person addressed is departing. |
| turbo noun | /ˈtɝ.boʊ/ | A turbine. |
| carol noun | /ˈkɛɹəl/ | A ballad or song of joy. |
| install verb | /ɪnˈstɔl/ | To connect, set up or prepare something for use |
| apologize verb | /əˈpɑləˌd͡ʒaɪz/ | To make an apology or excuse; to acknowledge some fault or offense, with expression of regret for it, by way of amends |
| invoice noun | /ˈɪnˌvɔɪs/ | A bill; a commercial document issued by a seller to a buyer indicating the products, quantities and agreed prices for products or services that the seller has… |
| roleplay verb | /ˈroʊl.pleɪ/ | To act out a scenario or fantasy with another person or other people. |
| verification noun | /ˌvɛ.ɹə.fɪˈkeɪ.ʃən/ | The act or process of verifying. |
| notify verb | /ˈnoʊtɪfaɪ/ | To give (someone) notice (of some event). |
| supervisor noun | /ˈsupɚˌvaɪzɚ/ | A person with the official task of overseeing the work of a person or group, or of other operations and activities. |
| linux noun | Any unix-like operating system that uses the Linux kernel. | |
| horizon noun | /həˈɹaɪ.zən/ | The visible horizontal line (in all directions) where the sky appears to meet the earth in the distance. |
Phrasal verbs you will hear
| Word | Pronunciation | Meaning |
|---|---|---|
| get back to verb | Return to (an activity) | |
| pull up verb | /ˌpʊl ˈʌp/ | To lift upwards or vertically. |
| sort out verb | To clarify by reviewing mentally. |
视频中的语法
说话人最常用的结构，并附上视频中的原话：
| 结构 | 视频中的用法 |
|---|---|
| 用 “should” 提建议 should + 动词 — 表示应该做的事 | should only take · should do · should receive |
| 最高级 the -est / the most … — 一组中最高或最低的 | my best |
| 现在进行时 am/is/are + -ing — 此刻或近期正在发生的事 | i'm having · you're having · are trying |
| “will” 表将来 will + 动词 — 决定、承诺或预测 | i'll try · will transfer · will be |
Pronunciation to watch
The speaker uses 13 contractions and reduced forms, such as I'm, I'll, you're. Say them the short way, as you hear them.
- Long words — get the stress right: apologize /əˈpɑləˌd͡ʒaɪz/, verification /ˌvɛ.ɹə.fɪˈkeɪ.ʃən/, supervisor /ˈsupɚˌvaɪzɚ/
How to practise with this video
- Listen to the whole video once without speaking and note the words you do not know.
- Shadow it sentence by sentence at normal speed, repeating each one until your rhythm matches the speaker.
- Record yourself and compare with the original, paying attention to words like goodbye, turbo, carol.
什么是跟读法？
跟读法 (Shadowing) 是一种有科学依据的语言学习技巧，最初开发用于专业口译员的培训，并由多语言者Alexander Arguelles博士普及。这个方法简单而强大：您在听英语母语原声的同时立即大声重复——就像是一个延迟1-2秒紧跟说话者的影子。与被动听力或语法练习不同，跟读法强迫您的大脑和口腔肌肉同时处理并模仿真实的讲话模式。研究表明它能显着提高发音准确性，语调，节奏，连读，听力理解和口语流利度——使其成为雅思口语备考和真实英语交流最有效的方法之一。