跟读练习: Entrenamiento de CALL CENTER: expresiones en inglés que te ayudarán a quedar contratado hoy - 通过YouTube学习英语口语
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what is going on angels of call centers in today's lesson
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what is going on angels of call centers in today's lesson
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you will see me applying to a call center let's get started
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how may i help you so i already have my headset my webcam is on
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and my tie this is super important because first impression counts all right
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so right now i have a job interview i'm not going
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to be displaying the name of this interviewer right now but
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if you stay all the way through the video you will
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see who is the recruiter what's the name of the company how much money i'm going to make
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and obviously i'm going to be teaching you how can you
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get yourself hired in a call center as well all right
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so my interview is about to start in 10 minutes
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so let's see what happens in the meantime i am going
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to be you know putting myself a little bit good looking
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i'm shaking right now you see how am i shaking that's why we need to have some sip of water
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small sips right small sips perfect all right
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so i will start by asking you a couple basic questions really just to get them out of the way
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and then we'll get to know you a little bit further from there so
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if you were offered the position how soon would you be
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able to start as soon as possible i can start on monday
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if you need me or tomorrow
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if you need me reliable transportation to get to for more um i i can think about it
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but i'm i will be relocating in order for me to get closer to to the job okay
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so you do moving from liquid yeah yeah no problem i don't have any problem with
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that okay is there anything we would need to be aware of
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while making your schedule um not really i'm i'm 100 available
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and one that's why um i'm applied for this position
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because you guys also requested that right on your on your posting yes yes
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and then if you were asked to travel to another location to cover shift train
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or balance staffing with 30 miles max from your home not not a problem about
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that okay all right do you want to tell me a little bit about you sure indeed i'm originally from Nicaragua.
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I was born and raised there.
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And I have some experience already in sales, right?
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I have worked for different companies, Concentric, for example.
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And I was working for Microsoft, for example, right?
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I was in the technical support area.
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And the main idea over there was to help customers and help them with technology,
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but at the same time trying to sell packages like a Microsoft
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or storage right but also my last experience was
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when I was working at English online academy
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and the main idea over there was to generate leads to look for prospects
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and then offer them the book
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that they were selling they were selling a book about how to get yourself hired in call centers
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and the main idea is to overcome customers,
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you know, rebuttals to overcome customer situations and give them the best,
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you know, offer possible according to their needs.
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Right.
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I'm pretty aware of the aware of the skills,
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aware of the requirements you guys need.
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And I think I'm going to be a really good asset for the company.
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That's great.
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Yeah.
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It definitely sounds like you've done a lot different things whether
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it's just sales generals generating leads um troubleshooting troubleshooting packaging uh educating education um great
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so what are you looking to get out of the next company
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that you work with what do you want us to do
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for you i'm looking for job stability that's number one thing
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um i'm looking for a place where i can grow professionally where i can learn more things
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and technology it's pretty much the fill is the industry where it's heading towards
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that the the type of things that I would like to accomplish in life.
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Right.
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In the sales environment, what would you say is your biggest internal motivation to reach goals that you're given?
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Um, I'm very self, uh,
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discipline motivated every single time that there is a target.
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I think about the target and I do my best to reach the target.
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And you know, there are different ways for you to reach a target.
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If it, if it doesn't work in one way,
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it should be working another way.
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Right.
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And I'm very optimistic.
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I want to I want to see myself as a very optimistic guy.
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When I was working, for example,
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at retention, retention is sometimes you have good days,
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sometimes you have bad days.
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But even though you have a bad day,
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you need to think about,
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OK, this is just another day.
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Just clean yourself, you know,
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get get smell some fresh air.
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Right.
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And then give yourself another opportunity to start again.
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Nothing's going to, I mean,
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it's part of the process.
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You're learning every single lesson.
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There's never a failure.
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It's just a lesson.
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You learn from your mistakes.
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You learn from the lessons.
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And the most important part is to get the feedback,
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is to get the idea and do it better next time.
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Absolutely.
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I'm with you on that.
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Do you have any questions for me?
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When I'm going to start?
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So we would have a second interview
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and then the store manager makes the final hiring decision and we usually we wrap it up within a week.
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Okay.
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Any suggestion, any feedback, any feedback?
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What else should I improve?
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I don't know.
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No, I feel like everything you're,
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I mean, I feel like you have a very realistic approach on sales.
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You've been doing this for a while, it sounds like.
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So I feel like everything you're saying,
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you'd be able to, you know,
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come in here and just learn wireless side of things.
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And, you know, you definitely seem coachable.
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I say that's the biggest thing I think coming into any,
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we're coming into this industry.
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There's always a lot to learn.
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So I think the biggest thing is just come in with an open mind,
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ready to learn, ready to be coached.
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But you know, you seem to be,
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that's usually my advice that I would give to people,
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but you seem to be on that already.
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A couple of things I always like to go over before moving forward is pay and benefit information.
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I just like to be transparent about that.
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Thank you.
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The way that that works for us is we have a base pay plus monthly bonuses.
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When you average it all out,
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average sellers make between $20 to $23 an hour.
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Top sellers are making an exceeding $30.
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The breakdown of it is the base pay is $15 an hour plus monthly bonuses.
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So it's not a sales job where it's strictly commissioned.
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You do have that hourly base pay of $15 an hour.
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But the biggest part of how you'll get paid is through those bonuses yeah the way
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that that works is we measure the gross profit of everything
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that you sell from the first to the very end of
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the month basically the more you sell the higher of a percentage you'll get of what you sold
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that month yeah um we also does
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that make sense to you yeah absolutely i actually read the on your job description
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that information and it's pretty much what I was expecting
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because I'm looking as well an opportunity where I know I have a base salary
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but besides that I can make more on making commissions yeah absolutely any other questions about
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that or anything else I'm super excited being honest with you
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and I appreciate the fact that you just read my resume
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and I'm happy I'm really excited I'm looking forward to see you in another meeting
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or to see the the general manager next time yeah well
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I would love to schedule you for a second interview now
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if that's something you'd be interested in yeah yeah we can go ahead
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and do it yep absolutely great
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so our store manager free um let's see are you free
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on monday at all yeah i'm i'm okay with monday okay we could do monday at
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how about 1 30 would
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that work for you yeah absolutely no doubt about it okay
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are you going to send me the uh the link i sure am yeah
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so i will send you another calendar invite to your email
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for monday at 1 30 i'll put your phone number i will put number so
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if something comes up connecting you guys can contact each other
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directly um then i'll put the zoom link in the body of the email
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and then if you think of any other questions
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or something comes up
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and you need to reschedule feel free to reach out i'm
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happy to help i'm gonna be there monday 1 30 all
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right sounds good i will send you the new zoom link
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momentarily thank you all right bye all right bye bye take care
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and that was the job interview
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so let's see what happens next monday we're gonna have a job interview again
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and um what do you guys think did i rock it
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how may i help you yeah i bought a product from you guys
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and it's broken but it's still under warranty okay i'm going to put you on hold for a moment
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为什么要通过这个视频练习口语？
在今天这段视频中，我们看到一位寻求在呼叫中心工作的求职者展示了如何进行面试。通过观看和模仿这些真实的场景，你不仅可以了解到面试的基本构成，还能在模拟环境中增强你的英语口语能力。练习与真实的对话可以帮助你在实际需要与人沟通时更加自信。
通过这样的视频进行练习，可以有效提高你的应对能力和表达流畅度，尤其是在职场交流中。这是因为你不仅在听，还在主动参与、练习和模仿，这种方法称为影子跟读（shadow speech）。通过shadowspeaks的方式，你能更好地掌握口语表达的语调和节奏。
语法与表达在上下文中的应用
- 主动表达可用性：“我可以尽快开始工作。”这个句子简单明了，直接表达了求职者的可用性，显示了他的热情和积极态度。
- 条件句： “如果有需要，我可以明天开始。”这里使用了条件句，展示了他愿意根据公司的需求灵活调整自己的时间。
- 位置信息的清晰表达： “我愿意搬家以便更接近工作地点。”求职者清晰地表达了他愿意为工作而调整自己的生活，这种表述有助于传达出他工作的决心。
通过这些实用的表达，学习者可以更好地理解如何在面试中展示他们的能力和适应性，从而在求职过程中更具竞争力。
常见的发音陷阱
在视频中，有一些词汇和短语的发音可能会给非母语者带来挑战。例如，“reliable transportation”这个短语中的“reliable”需要注意重音的放置和连读，尤其是在快速对话中。
此外，像“shift”和“schedule”这些词汇在不同地区可能有不同的发音方式，了解这些差异能够帮助你在进行影子跟读时准确地模仿。在提高英语发音的过程中，建议利用shadowing site这种方式，通过跟读练习来克服发音的障碍。
什么是跟读法？
跟读法 (Shadowing) 是一种有科学依据的语言学习技巧，最初开发用于专业口译员的培训，并由多语言者Alexander Arguelles博士普及。这个方法简单而强大：您在听英语母语原声的同时立即大声重复——就像是一个延迟1-2秒紧跟说话者的影子。与被动听力或语法练习不同，跟读法强迫您的大脑和口腔肌肉同时处理并模仿真实的讲话模式。研究表明它能显着提高发音准确性，语调，节奏，连读，听力理解和口语流利度——使其成为雅思口语备考和真实英语交流最有效的方法之一。